RE: A ticket came in: Did they take the printer into the shitters with them?

The Something Awful Forums > Archives > Comedy Goldmine > RE: A ticket came in: Did they take the printer into the shitters with them?

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rafikki: Mar 8, 2008; I see what you did there. (It's pretty easy, since ducks have a field of vision spanning 340 degrees.)

~SMcD

is the security breach that someone ran a vulnerability scanner against their public ip

# ? Oct 1, 2017 14:40

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# ? Jun 6, 2024 01:32

SamDabbers: May 26, 2003

Oh no! Their PC is broadcasting an IP address!

# ? Oct 1, 2017 15:42

BlankSystemDaemon: Mar 13, 2009

So is every other machine that's connected to the internet! :ohdear:

# ? Oct 1, 2017 15:59

Renegret: May 26, 2007; THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*

Cat Army Sworn Enemy

D. Ebdrup posted:

So is every other machine that's connected to the internet!

What if they find out my MAC? You can't even change it!

# ? Oct 1, 2017 16:01

AlexDeGruven: Jun 29, 2007; Watch me pull my dongle out of this tiny box

A 2:30am phone call came in.

Electric company was in house doing some maintenance that was to have "no impact".

What really happened was that they somehow managed to completely take down an entire datacenter with redundant power, centrifugal UPS, and redundant generators.

I got back to bed a few minutes before daylight at least.

# ? Oct 1, 2017 17:25

mewse: May 2, 2006

Alighieri posted:

Got a client with a weird issue on their juniper network equipment. We inform clients on what ports need to be forwarded for our software and leave it up to their network people to make the changes on their end. For some reason this one clients Juniper is replacing the public IP on inbound packets with the gateways IP and changing the source to say the gateway as well (10.10.1.1). If I telnet to a tcp port that is forwarded to the server with our software traces show the source as the gateway and SIP packets to the server have the public IP changed in the to,from,c= etc.. so it all shows 10.10.1.1.

And of course their network people maintain this is how port forwarding works on all routers and they say nothing is wrong.

I have seen Junipers mangle shoretel/voip traffic with application layer gateways that are enabled by default. Since you mentioned SIP that might be something worth looking into

# ? Oct 1, 2017 20:06

xsf421: Feb 17, 2011

AlexDeGruven posted:

A 2:30am phone call came in.

Electric company was in house doing some maintenance that was to have "no impact".

What really happened was that they somehow managed to completely take down an entire datacenter with redundant power, centrifugal UPS, and redundant generators.

I got back to bed a few minutes before daylight at least.

I think you work for my company! I walked in at 11 to everything still on fire.

# ? Oct 1, 2017 22:53

AlexDeGruven: Jun 29, 2007; Watch me pull my dongle out of this tiny box

Still seeing some fallout in my email as late as this afternoon, but nothing in my space.

# ? Oct 1, 2017 22:57

Cirrhosis Johnson: Jan 9, 2014

Avenging_Mikon posted:

"For clarity in communications and to enhance rapid response ability to issues, we ask users to refrain from using jargon and abbreviations in tickets, as not all terms are universal."

Real quote from a customer:

"When I cut on the box system 10 won't Office up"

# ? Oct 2, 2017 07:33

Neddy Seagoon: Oct 12, 2012; "Hi Everybody!"

AlexDeGruven posted:

A 2:30am phone call came in.

Electric company was in house doing some maintenance that was to have "no impact".

What really happened was that they somehow managed to completely take down an entire datacenter with redundant power, centrifugal UPS, and redundant generators.

I got back to bed a few minutes before daylight at least.

What'd they do, short a power bus through a rookie/colourblind sparky?

# ? Oct 2, 2017 07:39

Weatherman: Jul 30, 2003; WARBLEKLONK

D. Ebdrup posted:

So is every other machine that's connected to the internet!

# ? Oct 2, 2017 09:13

Corsair Pool Boy: Dec 17, 2004; College Slice

Cirrhosis Johnson posted:

Real quote from a customer:

"When I cut on the box system 10 won't Office up"

Tell them cutting boxes had nothing to do with Office or their system. Ticket resolved.

# ? Oct 2, 2017 10:59

AlexDeGruven: Jun 29, 2007; Watch me pull my dongle out of this tiny box

Neddy Seagoon posted:

What'd they do, short a power bus through a rookie/colourblind sparky?

Only thing I can think of is that they were working on, or a system near, the EPO switch. That's the only thing in the system that sits between all the power systems and <everything else>.

But I'm not a datacenter engineer or power engineer, so I can't say for sure. One thing is sure, the official story will probably be different than actual facts.

# ? Oct 2, 2017 13:50

Potato Salad: Oct 23, 2014; nobody cares

Cirrhosis Johnson posted:

Real quote from a customer:

"When I cut on the box system 10 won't Office up"

Yeah, even I cut on pretty much any system 10, they don't office up either.

# ? Oct 2, 2017 14:08

Ataxerxes: Dec 2, 2011; What is a soldier but a miserable pile of eaten cats and strange language?

Cirrhosis Johnson posted:

Real quote from a customer:

"When I cut on the box system 10 won't Office up"

"Cut my box into pieces / this is is my last reboot."

# ? Oct 2, 2017 14:37

Malek: Jun 22, 2003; Shut up Girl!
And as always: Kill Hitler.

Renegret posted:

I wish I could share this e-mail with the thread because it makes no loving sense.

Customer is stating that there's a major security breach because their modem has a...public IP address? And they want a private IP instead? And they're dictating that it can't fall in the 10.x.x.x or the 192.168.254.x range? Also fix it immediately but also don't make any changes since it's going to have an impact on their services?

Why is my department even involved since we're not a customer facing department?

I need an adult.

e: it reads as if someone who knows what they're doing ordered someone who doesn't know jack poo poo about networking to send this e-mail without proper context, explanations, or details. There's a very professional "what the gently caress is this" e-mail from my manager so I feel safe just ignoring it.

Okay, why is this so hard? Unplug all network connections and reboot the system.

Assuming Windows, it'll be a 169 address which is definitely private and not a 10 or 192 range. And it will be the most secure.

What's the problem?

Malek fucked around with this message at 14:45 on Oct 2, 2017

# ? Oct 2, 2017 14:42

SEKCobra: Feb 28, 2011; Hi
Don't look at my site

Sounds to me like the internal IP is for some reason a public IP and they want a 172.16.0.0/12 Address on it.

# ? Oct 2, 2017 14:47

Renegret: May 26, 2007; THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*

Cat Army Sworn Enemy

SEKCobra posted:

Sounds to me like the internal IP is for some reason a public IP and they want a 172.16.0.0/12 Address on it.

Configuring their internal network is very much not the ISP's problem.

# ? Oct 2, 2017 15:42

Knormal: Nov 11, 2001

I would like the IP 69.420.69.24/7, please assign that one to my PC. Thanks in advance.

# ? Oct 2, 2017 21:21

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Just got back a laptop that I didn't know still existed. It had the Novell Client and GroupWise installed on Windows XP. We got rid of everything Novell in 2008. Still boots up ok though.

Hasn't had network access in years, thankfully.

# ? Oct 2, 2017 21:36

Agrikk: Oct 17, 2003; Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

GreenNight posted:

Just got back a laptop that I didn't know still existed. It had the Novell Client and GroupWise installed on Windows XP. We got rid of everything Novell in 2008. Still boots up ok though.

Hasn't had network access in years, thankfully.

In all seriousness, I miss Novell NetWare. There was a steady predictability to it.

Whenever $thing revealed a bug in the client, I could always count on NetWare to be 4 weeks out with a new client version that invariably solved my issue. It got to the point where I would get a Pavlovian sense of relief every time I downloaded and installed the latest build and was treated to a freshly revamped candy-apple red client window.

# ? Oct 3, 2017 01:32

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

They still come out with new builds!

# ? Oct 3, 2017 04:09

Aunt Beth: Feb 24, 2006; Baby, you're ready!; Grimey Drawer

GreenNight posted:

They still come out with new builds!

If a Novell compiles in the office, and there's nobody around to install it, does it run?

# ? Oct 3, 2017 05:03

Wrath of the Bitch King: May 11, 2005; Research confirms that black is a color like silver is a color, and that beyond black is clarity.

Agrikk posted:

In all seriousness, I miss Novell NetWare. There was a steady predictability to it.

Whenever $thing revealed a bug in the client, I could always count on NetWare to be 4 weeks out with a new client version that invariably solved my issue. It got to the point where I would get a Pavlovian sense of relief every time I downloaded and installed the latest build and was treated to a freshly revamped candy-apple red client window.

Years ago I worked in a Novell shop, and one of the Novell admins/gurus there absolutely refused to teach me anything about it because it would infringe on his job security.

# ? Oct 3, 2017 09:32

spog: Aug 7, 2004; It's your own bloody fault.

Wrath of the Bitch King posted:

Years ago I worked in a Novell shop, and one of the Novell admins/gurus there absolutely refused to teach me anything about it because it would infringe on his job security.

Who's laughing now?

# ? Oct 3, 2017 12:24

CommieGIR: Aug 22, 2006; The blue glow is a feature, not a bug; Pillbug

GreenNight posted:

They still come out with new builds!

From beyond the grave! :ghost:

# ? Oct 3, 2017 13:00

Kurieg: Jul 19, 2012; RIP Lutri: 5/19/20-4/2/20

Knormal posted:

I would like the IP 69.420.69.24/7, please assign that one to my PC. Thanks in advance.

Isn't this (except for the /7) technically possible with ipv6? :v:

# ? Oct 3, 2017 14:42

anthonypants: May 6, 2007; by Nyc_Tattoo; Dinosaur Gum

Kurieg posted:

Isn't this (except for the /7) technically possible with ipv6?

The number 7 is valid in IPv6, too.

# ? Oct 3, 2017 17:43

Kurieg: Jul 19, 2012; RIP Lutri: 5/19/20-4/2/20

anthonypants posted:

The number 7 is valid in IPv6, too.

My network admin class was back before IPv6 was a thing, and I seem to have internalized my professors hatred of odd-digit-subnets as "thing that IPv4 doesn't support" rather than just something that my professor hated for some reason.

# ? Oct 3, 2017 17:50

anthonypants: May 6, 2007; by Nyc_Tattoo; Dinosaur Gum

Kurieg posted:

My network admin class was back before IPv6 was a thing, and I seem to have internalized my professors hatred of odd-digit-subnets as "thing that IPv4 doesn't support" rather than just something that my professor hated for some reason.

Uh, in IPv4 odd-numbered subnets are very definitely a very real thing.

# ? Oct 3, 2017 17:56

ChubbyThePhat: Dec 22, 2006; Who nico nico needs anyone else

I wonder why somebody teaching networking would push an idea that odd numbered subnets are "annoying" or not-a-thing. There's no reason you can't mask a single bit.

# ? Oct 3, 2017 18:02

BlankSystemDaemon: Mar 13, 2009

Maybe he learned networking before classless inter-domain routing?

# ? Oct 3, 2017 18:04

anthonypants: May 6, 2007; by Nyc_Tattoo; Dinosaur Gum

The only thing I can think of is that if you're subnetting, the first address will never end in an odd number, unless that subnet is /32, but that's not really subnetting.

# ? Oct 3, 2017 20:31

ChubbyThePhat: Dec 22, 2006; Who nico nico needs anyone else

Or if you're having fun with wildcard masks and their "well technically you can do this" math.

# ? Oct 3, 2017 20:38

Kurieg: Jul 19, 2012; RIP Lutri: 5/19/20-4/2/20

In hindsight he had a lot of weird hangups about "proper network setup" so, mea culpa I guess.

# ? Oct 3, 2017 20:45

Methylethylaldehyde: Oct 23, 2004; BAKA BAKA

ChubbyThePhat posted:

Or if you're having fun with wildcard masks and their "well technically you can do this" math.

The RFQ technically doesn't explicitly state that you CAN'T do this, so through this logic it's allowable.

# ? Oct 3, 2017 20:45

anthonypants: May 6, 2007; by Nyc_Tattoo; Dinosaur Gum

anthonypants posted:

Yeah, IPv4 subnetting is easy.

/32 is one address, /31 is two, /30 is four, /29 is eight, etc.

32 = 32-0; 2^0 = 1
31 = 32-1; 2^1 = 2
30 = 32-2; 2^2 = 4
29 = 32-3; 2^3 = 8

32 = 32 ones, minus 0 = 11111111.11111111.11111111.11111111 = 0xffffffff = 255.255.255.255
31 = 32 ones, minus 1 = 11111111.11111111.11111111.11111110 = 0xfffffffe = 255.255.255.254
30 = 32 ones, minus 2 = 11111111.11111111.11111111.11111101 = 0xfffffffd = 255.255.255.253
29 = 32 ones, minus 3 = 11111111.11111111.11111111.11111100 = 0xfffffffc = 255.255.255.252

And then you just go from there. Also you have to keep in mind that subnets will always begin and end on certain numbers. Like you should know deep down in your heart what /8 /16 and /24 are, and that there's no way to get a /24 range to begin at some arbitrary number -- the range will always be x.x.x.0-x.x.x.255. Every other subnet works the same way, like a /23 will be x.x.y.0-x.x.z.255, where y is even and z is odd. If you get a question like you need to know what the range of addresses in a /27 is, find out how many addresses are in it (32-27 = 5; 2^5 = 32), then break down the next biggest whole octet range (a /24) into groups of that size: 0-31, 32-63, 64-95, 96-127, 128-159, 160-191, 192-223, 224-255. So if you get an address of, say, 10.10.10.56/27, you know the first usable address in that subnet is 10.10.10.33, the last usable is 10.10.10.62, and the broadcast is 10.10.10.63.

anthonypants fucked around with this message at 22:10 on Oct 3, 2017

# ? Oct 3, 2017 20:50

guppy: Sep 21, 2004; sting like a byob

anthonypants posted:

Yeah, IPv4 subnetting is easy.

/32 is one address, /31 is two, /30 is four, /29 is eight, etc.

32 = 32-0; 2^0 = 1
31 = 32-1; 2^1 = 2
30 = 32-2; 2^2 = 4
29 = 32-3; 2^3 = 8

32 = 32 ones, zero zeroes = 0xffffffff
31 = 31 ones, one zero = 0xfffffffe
30 = 30 ones, two zeroes = 0xfffffffd
29 = 29 ones, three zeroes = 0xfffffffc

And then you just go from there. Also you have to keep in mind that subnets will always begin and end on certain numbers. Like you should know deep down in your heart what /8 /16 and /24 are, and that there's no way to get a /24 range to begin at some arbitrary number -- the range will always be x.x.x.0-x.x.x.255. Every other subnet works the same way, like a /23 will be x.x.y.0-x.x.z.255, where y is even and z is odd. If you get a question like you need to know what the range of addresses in a /27 is, find out how many addresses are in it (32-27 = 5; 2^5 = 32), then break down the next biggest whole octet range (a /24) into groups of that size: 0-31, 32-63, 64-95, 96-127, 128-159, 160-191, 192-223, 224-255. So if you get an address of, say, 10.10.10.56/27, you know the first usable address in that subnet is 10.10.10.33, the last usable is 10.10.10.62, and the broadcast is 10.10.10.63.

Thanks Ants posted:

And for some reason the Cisco official way of teaching that makes it sound really loving complicated

Thanks for this, I did indeed learn it the Cisco way and found it very confusing.

# ? Oct 3, 2017 21:49

ChubbyThePhat: Dec 22, 2006; Who nico nico needs anyone else

If I teach subnetting, I always do it the bitwise way. In my head, I do something much closer to what anthonypants posted in that I use block sizes as a shortcut.

# ? Oct 3, 2017 21:57

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# ? Jun 6, 2024 01:32

mewse: May 2, 2006

anthonypants posted:

32 = 32 ones, zero zeroes = 0xffffffff
31 = 31 ones, one zero = 0xfffffffe
30 = 30 ones, two zeroes = 0xfffffffd
29 = 29 ones, three zeroes = 0xfffffffc

Binary = Hex
1111 1110 = FE
1111 1100 = FC
1111 1000 = F8

# ? Oct 3, 2017 22:02

The Something Awful Forums > Archives > Comedy Goldmine > RE: A ticket came in: Did they take the printer into the shitters with them?

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