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Renegret posted:if it's not an outage, anyone who demands a <24 hour turnaround can get hosed. Did she demand it though? She found herself not being able to do something she normally gets help with and not a ton of time left to do it.
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Oct 12, 2017 19:29
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Sickening posted:Did she demand it though? She found herself not being able to do something she normally gets help with and not a ton of time left to do it. Less "got help with" and more" have someone else do for". Larches has more important things to do (more important in the half a million dollars range) than to muck about with Photoshop.
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Oct 12, 2017 19:31
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Sickening posted:Did she demand it though? She found herself not being able to do something she normally gets help with and not a ton of time left to do it. She was unhappy enough with being told no to complain to the director, it sounds like. Plus I have trouble believing that anything that can be called an "art project" is too important to push the deadline back a few days while the computer science teacher gets the shits out of his system.
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Oct 12, 2017 19:33
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Johnny Aztec posted:Less "got help with" and more" have someone else do for". That is the same thing in a lot of situations no matter where you are. Its also not a huge project. Annoying for sure. But why would someone come to him for a mundane desktop request if he is handling half a million dollar project at all? Is there no desktop/helpdesk person?
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Oct 12, 2017 19:35
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Sickening posted:That is the same thing in a lot of situations no matter where you are. Its also not a huge project. Annoying for sure. iirc the last helpdesk guy was a piece of poo poo and was shitcanned, then his boss decided everything was fine and refused to hire another one.
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Oct 12, 2017 19:36
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Sickening posted:But why would someone come to him for a mundane desktop request if he is handling half a million dollar project at all? Is there no desktop/helpdesk person? Essentially. I used to have a helpdesk guy but the position was terminated after budget cuts and there's no plan to rehire until we see an increase in funding. Until then, I'm a one-man shop expected to fulfill all TC and helpdesk tasks, as well as be a functioning administrator for the school. I've learned very quickly that I don't have the time to be super nice guy anymore. Either her project doesn't get done because she's lazy, or a majority of my poo poo doesn't get done because I'm teaching myself how to use Photoshop for her project. As lovely as it sounds, helping people is a dangerous precedent to set, because every second you're going out of your way to help someone else is a second you're not doing your own job. If it doesn't clearly fall within my job description then I'm sorry, I really don't have time. A Frosty Witch fucked around with this message at 19:46 on Oct 12, 2017 |
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Oct 12, 2017 19:44
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A ticket came in.. a PC keeps falling off the domain. Great. Awesome. Why? Oh, it's cause replication is, quite simply, hosed. PDC is fine. Secondary DC doesn't know what the gently caress is going on anymore. Other ones at remote sites are occasionally OK.  I just keep telling them to burn the whole thing down and start over with the PDC\DR DC as secondary but I may  before that if I don't get a decent raise.
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Oct 12, 2017 20:17
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Renegret posted:She was unhappy enough with being told no to complain to the director, it sounds like. You can't assume that she complained to the director because Larches was rude or because there was something reasonable about her request. It's a simple thought process for the average end user: encounter computer thing they don't want to deal with -> make it the computer person's problem -> escalate until someone deals with it. It works far too often unless the someone to whom they escalate has the courage to say "you were wrong to ask, you are wrong to bring this to me, go back to your cube and do your job" and make it stick.
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Oct 12, 2017 20:25
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GreenNight posted:gently caress that. If someone called me to do Photoshop work, I'd tell them that's not my god damned job. Sure let me go model some Solidworks too while I'm at it. This. I even have a reasonable grasp of Photoshop, do some photography as a hobby, took classes when I was at university. But we have a loving communications department for a reason, and if they're telling you it's going to take a week to get that mock up done, you're just going to have to wait.
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Oct 12, 2017 20:35
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The proper response to unwarranted photoshop requests is to say "sure here's a sample of my work" and give em the ol:
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Oct 12, 2017 21:26
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fishmech posted:The proper response to unwarranted photoshop requests is to say "sure here's a sample of my work" and give em the ol: 
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Oct 12, 2017 21:33
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your "awesome" should be in Papyrus.
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Oct 12, 2017 21:36
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Curlz MT Edit: Bertram
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Oct 12, 2017 21:40
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Thanks Ants posted:Curlz MT Old Century Bold, or my favorite, Wingdings.
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Oct 12, 2017 22:08
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Methylethylaldehyde posted:Old Century Bold, or my favorite, Wingdings. Get out of last millennium gramps, it's all webdings now! 
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Oct 12, 2017 22:24
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larchesdanrew posted:The computer science teacher is out with food poisoning after eating raw chicken at his desk (yes).
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Oct 12, 2017 22:28
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Whhhhyyyy doesnt she just do it herself? "Ive never used that program, dunno how" -larches
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Oct 12, 2017 22:29
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KoRMaK posted:What a strange trick Art teachers hate him! How to avoid bullshit work with just one weird trick!
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Oct 12, 2017 22:36
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Is this the same place where some lady pulled a chicken or something out of her purse to snack on?
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Oct 12, 2017 22:39
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Dr. Arbitrary posted:Is this the same place where some lady pulled a chicken or something out of her purse to snack on? In my head, I'm seeing a woman pull a live chicken from her purse and just sinking her teeth into it. But I think it was a porkchop.
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Oct 12, 2017 22:41
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So, I've been sitting on this one for a while, but here goes: A while back, at an all-hands infrastructure meeting, our VP got up in front of the crowd and made a big production. Talking about things like "change" and "advancing" and "getting ahead of the competition", all the stuff that leads to one of two announcements: Something profound and awesome, or something colossally stupid. Unfortunately for all of us, it was the latter. Saying that we'll be 100% cloud-based in 5 years and not have a need for a datacenter (like the one we just spent $Texas*3 to build). Now, the funny thing about that. Yes, a huge portion of our business could probably be clouded, and that's great. But there's 2 critical environments that simply can't. And I'm not being pessimistic and protectionist about them because they run on my gear. I mean, they literally can't be made cloud-capable without a ground-up rearchitecture of the entire system, including 30+ years of customer data that must be held for eternity because government regulations, which would be a 10 year minimum project. So, obviously, some time after this announcement, someone informed him that he smoked a little too much crack before that announcement because now he's all pissy about spending money on these two environments, including the project to run extracts to feed into big data algorithms. Which I'm totally for, I've been saying for a while that we're not doing enough analysis on our massive customer database, pretty much since I walked in the door 3.5 years ago. So we get this project together for the extraction, which is basically a simplified mirror of the production environment that will restore a weekly full backup, run the extraction to a flat file (can't just push it up to the cloud because endianness), and push it up to the cloud for big data voodoo, etc. Last Tuesday, we put the PO through for the hardware and everything was fine and dandy. The next morning, as I'm in an orientation meeting for my oldest's school camping trip, I get a call from our vendor saying that someone reached out to the upstream vendor (totally not IBM) asking about cloud offerings for the extraction process, and if I knew anything about it. Obviously I didn't, so I referred him up to my team lead, since I was OOO, anyway. Turns out, someone (won't mention who) got cold feet about spending the money on an in-house solution that would be "temporary". Temporary in that there might be a solution down the road that would obviate the need for physical hardware. Except, there's always a need for hardware in this environment, and it would be put to use in a very short time if it came to that. So now we're evaluating a cloud solution for extracting and sanitizing the data. And we need to figure out if this solution will even work from a horsepower perspective (specifically super-fast I/O, 128GB of RAM each for multiple instances, and 16 cores each), and we haven't even addressed the issues of getting 6TB of data up to one cloud provider, making sure it stays secure (because nobody's hosed up on that stuff yet, right? Right? Guys?) during the extract, and then shipping a multiple-hundred-GB gzipped flat file to AWS where it can be imported and big-data voodooed. All of this, and I can't help but think this is a back-handed way by the VP to say "Look, the extract process works in the cloud, and that's all the same data, there's no reason we can't make it work!", and then forcing the hand of all of us to dedicate untold man-hours to something that we all know will either not work, or be a complete poo poo-show. tl;dr - VP got burned for making an overreaching and insane promise to the business and now all of the infrastructure people are having to pay for it.
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Oct 13, 2017 00:11
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AlexDeGruven posted:tl;dr - And that's the way it's been since the beginning of time.
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Oct 13, 2017 01:08
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AlexDeGruven posted:
Yeah, we 100% work at the same place. As soon as they announced the cloud plans, everyone in infrastructure knew it wasn't happening.
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Oct 13, 2017 01:10
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xsf421 posted:Yeah, we 100% work at the same place. As soon as they announced the cloud plans, everyone in infrastructure knew it wasn't happening.  new goon besties!
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Oct 13, 2017 02:45
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KoRMaK posted:What a strange trick Don't ever search Twitter for people serving "medium rare" chicken.
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Oct 13, 2017 02:57
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Virigoth posted:
now to send an email to the whole company asking who has stairs in their house
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Oct 13, 2017 03:04
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duz posted:Don't ever search Twitter for people serving "medium rare" chicken. Chicken sushi?
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Oct 13, 2017 03:56
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GreenNight posted:Chicken sushi? Theoretically it's probably possible, but I think like 80% of chickens have salmonella contamination so you really don't want to do it unless you raised the chicken yourself and are able to test for contaminants.
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Oct 13, 2017 03:59
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larchesdanrew posted:I've officially hit the point of no more fucks to give with this bullshit job. I know this probably doesn't help, but I have been thinking this thread has been a little less entertaining as of late, and had even toyed with the idea of unbookmarking it. But I'm glad I didn't.
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Oct 13, 2017 04:14
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Kurieg posted:your "awesome" should be in Papyrus. https://laughingsquid.com/comic-papyrus/
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Oct 13, 2017 04:20
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That seems less like "a mashup between comic sans and papyrus" and more like "lemme just apply this texture to comic sans... ok, done!" Maybe that's  but I dunno
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Oct 13, 2017 05:02
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AlexDeGruven posted:So, I've been sitting on this one for a while, but here goes: Mainframes are legacy and you should get rid of them.
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Oct 13, 2017 07:28
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spankmeister posted:Mainframes are legacy and you should get rid of them. But that's where we do our big data
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Oct 13, 2017 07:38
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spankmeister posted:Mainframes are legacy and you should get rid of them. Not mainframe, thankfully. Though the LinuxOne Z boxes are pretty sexy.
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Oct 13, 2017 10:00
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AlexDeGruven posted:So now we're evaluating a cloud solution for extracting and sanitizing the data. And we need to figure out if this solution will even work from a horsepower perspective (specifically super-fast I/O, 128GB of RAM each for multiple instances, and 16 cores each), and we haven't even addressed the issues of getting 6TB of data up to one cloud provider, making sure it stays secure (because nobody's hosed up on that stuff yet, right? Right? Guys?) during the extract, and then shipping a multiple-hundred-GB gzipped flat file to AWS where it can be imported and big-data voodooed. I appreciate that you were venting but in case you want some unsolicited advice on a solution: - Massive data dump from your local database straight to one or more AWS Snowball devices - Snowball to S3 bucket with endpoint in a locked down VPC in AZ-optimized account(s) for low latency between accounts. - Data in S3 bucket processed through EMR job to crate parallel data stream to ingest by $database - $database is redundant Cassandra rings on EC2 or maybe Aurora You might want to consider Redshift for analysis, but you might have concurrency issues. PM me if you'd like help with this project. It seems really interesting.
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Oct 13, 2017 10:04
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Methylethylaldehyde posted:Old Century Bold, or my favorite, Wingdings. what we did on a student newspaper in the 1990s was remove almost all the fonts from the office macs. worked like a charm. ahh, the joy of working with communists who had graphic design skills beyond "make it all look a bit more constructivist". they were trots, but there’s a time and place for a bit of applied stalinism, and it’s when people want to use using loving remedy as loving body text. it's not just a terrible ticketing system, it's a terrible font too. 
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Oct 13, 2017 10:14
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I work at a company where the owner sent a scathing open letter to a very high level performer written in Comic Sans. Edit: gently caress you, Remedy is awesome* *When set up properly by people in each link of the chain who know what the gently caress they're doing. AlexDeGruven fucked around with this message at 13:04 on Oct 13, 2017 |
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Oct 13, 2017 12:55
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AlexDeGruven posted:I work at a company where the owner sent a scathing open letter to a very high level performer written in Comic Sans. So Remedy is awesome in the same way Communism just works, in that it never does, and probably never will? Or if by some cosmic chance it does work, it'll stop as soon as someone outside the group starts loving with it.
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Oct 13, 2017 16:31
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A ticket came in: All of the stroganoff has become disconnected from our VDI cluster.
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Oct 13, 2017 17:17
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Dr. Arbitrary posted:A ticket came in: Have you tried boiling it off then on again?
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Oct 13, 2017 17:26
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