|
The ticketing UI is complete bollocks if you're used to things like Zendesk. Seemingly simple tasks like ignoring out-of-office messages sent as replies to internal notifications, and keeping email responses in the correct thread seem to be too much for their devs to handle.
|
#
?
Oct 20, 2017 22:17
|
|
|
|
| # ? May 9, 2024 05:43 |
|
|
I loving hated both ConnectWise and LabTech. LabTech, and in particular their scripting, was complete and utter garbage.
|
|
#
?
Oct 20, 2017 22:21
|
|
|
Sepist posted:Whoa what is wrong with connectwise? We are evaluating them to replace 5 separate applications It's been solid for us. Running it for like 5 years or so I guess. Only thing is we are in the beta program because our CEO wanted it. So we get like weekly sometimes daily beta builds. Only hosed us once. We do tickets, inventory, time sheets, projects, sales all kinds of poo poo through it.
|
|
#
?
Oct 20, 2017 22:30
|
|
|
TheFace posted:It's actually pretty good... people just get culty about it + labtech Judge Schnoopy posted:Connectwise is good and I enjoyed using it. These are accurate. ConnectWise, in itself, isn't so bad. A lot of the issues that arise from using it come from company customizations. Lots of people don't do things the 'ConnectWise Way' and instead find workarounds that fit their particular processes because it's easier or makes more sense to them or whatever. Even when these come up, nothing breaks spectacularly. Their support tends to be pretty dogshit, unless my luck is just bad. Spending time to set it up correctly and learn the ins and outs will be worth it in the long run.
|
|
#
?
Oct 20, 2017 23:15
|
|
|
The mobile app is hot garbage, whether that's a concern or not depends on your use case. Considering it would like to see itself as a CRM to be used by account managers on the move, that's a huge failing.
|
|
#
?
Oct 20, 2017 23:18
|
|
|
We're going to be using it to replace auto task, crm, channel online and a few other things - so hopefully it can do all that so our admins can stop bitching about all the lack of cohesion between those apps screwing up our delivery process and projections.
|
|
#
?
Oct 20, 2017 23:29
|
|
|
I think its downfall is that people can completely gently caress up the implementation. Also if you put poo poo into it then you're getting poo poo back out - but I don't think anybody in the thread would struggle to understand that. Our implementation and migration was done incredibly poorly.
|
|
#
?
Oct 20, 2017 23:35
|
|
|
I wish they threw out the labtech scripting garbage for babies who can't understand code logic bullshit and just put python and powershell IDEs. You can get so much more done when a simple task doesn't require 50 loving steps and a lovely guess as to whether your variable will hold. Literally sending server admins backward against learning something useful.
|
|
#
?
Oct 21, 2017 02:05
|
|
|
Judge Schnoopy posted:Literally sending server admins backward against learning something useful. I'm sick and tired and read this as something awful... and I was gonna say this forum has learned many of us pretty well and moved us forward
|
|
#
?
Oct 21, 2017 02:51
|
|
|
Who’s got a free opensource ping monitoring app to recommend? I gotta do some half rear end monitoring and I just need ping.
|
|
#
?
Oct 21, 2017 02:57
|
|
|
jaegerx posted:Who’s got a free opensource ping monitoring app to recommend? I gotta do some half rear end monitoring and I just need ping. The world ping addon for grafana.
|
|
#
?
Oct 21, 2017 02:58
|
|
|
jaegerx posted:Who’s got a free opensource ping monitoring app to recommend? I gotta do some half rear end monitoring and I just need ping. I use Uptime Monitor on the offices I manage. Doesn't help with inside hosts though. I just use it for gateway and IP monitoring.
|
|
#
?
Oct 21, 2017 03:24
|
|
|
Eletriarnation posted:I got 10 drops done in 5 different locations (so, 2 drops per outlet) of Cat6 a month or so back and it was just over $900 with 2/3 of that being labor cost at $100/hour. This was in a ~1300sqft single story house, with all of the drops terminating at one central location in a wall-mounted box. The guy who did the quote said at the time that Cat6A would basically be the same amount of labor but around three times the materials cost if I wanted that instead. Was this in an existing, finished home where they had to punch into the drywall? Or with the walls already open? My house was gutted to the studs and flipped, and I'm so annoyed the guys who did it didn't run ethernet and coax all over the drat place while they had the chance. There's no ethernet at all, and two coax drops in super inconvenient locations you wouldn't actually put a TV in the first place. I'd love to get what you've done (5-7 locations, a couple Cat6 ports each plus coax to a few of those too) but I've been assuming it would be prohibitively expensive. If I can get it done for roughly a grand that is super tempting when bonus season comes around.
|
|
#
?
Oct 21, 2017 03:40
|
|
|
jaegerx posted:Who’s got a free opensource ping monitoring app to recommend? I gotta do some half rear end monitoring and I just need ping. cron job that runs a quick script that sends an email if ping -c 1 x.x.x.x returns an errorlevel of 1?
|
|
#
?
Oct 21, 2017 03:48
|
|
|
Running CAT5 in my house has been on my to-do list for nearly a year, now. Got everything I need to build out a networking closet... minus the  Also I broke my wrist and it's been v. hot, so there's that.I'm a cheapass that won't hire anyone else to do it, plus if you want it done right... e: CAT5e CloFan fucked around with this message at 04:17 on Oct 21, 2017 |
|
#
?
Oct 21, 2017 03:48
|
|
|
CloFan posted:if you want it done right... Don't run cat5 in tyool 2017?
|
|
#
?
Oct 21, 2017 03:49
|
|
|
RFC2324 posted:Don't run cat5 in tyool 2017? Haha. This is exactly why I have not, in fact, done it myself. I'd definitely gently caress it up. I think I helped a friend's dad fish cable through walls and ceilings in high school? But I haven't done anything but easymode data center cabling in an extremely long time. e: I totally missed the point you were actually making about cat5 vs 6 or better 
Docjowles fucked around with this message at 04:11 on Oct 21, 2017 |
|
#
?
Oct 21, 2017 03:52
|
|
|
RFC2324 posted:Don't run cat5 in tyool 2017?  nice
|
|
#
?
Oct 21, 2017 03:54
|
|
|
RFC2324 posted:cron job that runs a quick script that sends an email if ping -c 1 x.x.x.x returns an errorlevel of 1? Meh. It’s like 500 servers. I kinda want to historically report to show this idiot that just cause his lovely WiFi doesn’t connect doesn’t mean he’s offline.
|
|
#
?
Oct 21, 2017 04:10
|
|
|
jaegerx posted:Meh. It’s like 500 servers. I kinda want to historically report to show this idiot that just cause his lovely WiFi doesn’t connect doesn’t mean he’s offline. Bash script, something along the lines of: for $i in 10, 11, 12, 13, 14, 15 do ping 10.30.120.$1 done
|
|
#
?
Oct 21, 2017 04:40
|
|
|
mllaneza posted:Bash script, something along the lines of: Yeah that doesn’t work bro.
|
|
#
?
Oct 21, 2017 05:01
|
|
|
On the diversity subject: 33% of my employees are women, 11% are non-white (both genders). I would hire more women and more minorities, but I don't get the applicants. In the case of women, it could be my HR department filtering them out, but my HR department is 100% female so I doubt it. In the case of non-white minorities, i live in a place that is mostly white, so I'm not surprised by the lack of applicants. As a hiring manager, I can't make my team more diverse if I don't get any applicants that aren't white male.
|
|
#
?
Oct 21, 2017 05:09
|
|
|
jaegerx posted:Meh. It’s like 500 servers. I kinda want to historically report to show this idiot that just cause his lovely WiFi doesn’t connect doesn’t mean he’s offline. so instead of just emailing on a failure, you iterate through the list and output to a text file. or does what's up gold still exist?
|
|
#
?
Oct 21, 2017 05:29
|
|
|
Just use nagios or big brother with only a basic ping test active.
|
|
#
?
Oct 21, 2017 05:41
|
|
|
These are all great options if I wanted to setup a serious monitoring system. I kinda just want to ping his servers every few minutes. I’ll just hack up something in python. Dump it into SQLite. That guy that recommended a for loop in bash needs to learn bash or coding in general. For loops won’t ping everything at once.
|
|
#
?
Oct 21, 2017 05:44
|
|
|
jaegerx posted:These are all great options if I wanted to setup a serious monitoring system. I kinda just want to ping his servers every few minutes. I’ll just hack up something in python. Dump it into SQLite. No, but it it will ping a given thing every few minutes as it iterates through the list. Why is them being pinged simultaneously important?
|
|
#
?
Oct 21, 2017 05:54
|
|
|
Probably overkill, but smokeping will do the job
|
|
#
?
Oct 21, 2017 05:55
|
|
|
RFC2324 posted:No, but it it will ping a given thing every few minutes as it iterates through the list. They’re a cluster. I should’ve said so. Hadoop. It’s resilient but not that resilient.
|
|
#
?
Oct 21, 2017 05:58
|
|
|
hanyolo posted:Probably overkill, but smokeping will do the job Actually that’s probably perfect. I completely forgot about smokeping. Thanks.
|
|
#
?
Oct 21, 2017 06:00
|
|
|
jaegerx posted:Actually that’s probably perfect. I completely forgot about smokeping. Thanks. Does fping do what you want?
|
|
#
?
Oct 21, 2017 06:21
|
|
|
code:Methanar fucked around with this message at 06:44 on Oct 21, 2017 |
|
#
?
Oct 21, 2017 06:42
|
|
|
Docjowles posted:Was this in an existing, finished home where they had to punch into the drywall? Or with the walls already open? This was in a finished home built over a decade ago. Took about 4 hours for two guys to do it, they said they were able to do all but one of the runs through the crawlspace and that one went through the attic.
|
|
#
?
Oct 21, 2017 06:53
|
|
|
Methanar posted:
|
|
#
?
Oct 21, 2017 06:56
|
|
|
I kinda wanna insult the post for screen instead of tmux but that was impressively dirty bash
|
|
#
?
Oct 21, 2017 08:15
|
|
|
Humour me a moment as this is a thought exercise to better understand something (aka WHYYYYYYYY) What are the merits of running a DHCP server and a multitude of subnets/VLANs for a single 4 story building where; - Every single device requires an IP reservation, so for all intents and purposes everything is static - Instead of modifying the config file (DHCPD.conf) or using standard tools (Webmin etc), a custom web interface was built to manage it in limited capacity The way it was explained to me is it's in the name of security. Now I've got my own ideas and understanding on how things should be better/different, but that's not my call to do anything about.
|
|
#
?
Oct 21, 2017 11:15
|
|
|
Oh wow how did they audit the code of the custom-made web UI, you know, since it was for security reasons.
|
|
#
?
Oct 21, 2017 11:57
|
|
|
Super Slash posted:Humour me a moment as this is a thought exercise to better understand something (aka WHYYYYYYYY) The first part (IP reservation vs static) is easy in my mind, and I've done the same several places. Using DHCP I have a central place to manage all my IPs on every device. If one of them needs to change for whatever reason I just change the reservation and we're good instead of having to go to whatever device it is (which may or may not have some sort of remote way to change the IP). Now if everything needs a specific IP is another argument/question...
|
|
#
?
Oct 21, 2017 15:42
|
|
|
TheFace posted:The first part (IP reservation vs static) is easy in my mind, and I've done the same several places. Using DHCP I have a central place to manage all my IPs on every device. If one of them needs to change for whatever reason I just change the reservation and we're good instead of having to go to whatever device it is (which may or may not have some sort of remote way to change the IP). It also makes it stupid easy if you need to change addressing for an entire vlan(s). TheFace posted:Now if everything needs a specific IP is another argument/question... Yeah, DNS exists for a reason.
|
|
#
?
Oct 21, 2017 15:51
|
|
|
Super Slash posted:Humour me a moment as this is a thought exercise to better understand something (aka WHYYYYYYYY)
|
|
#
?
Oct 21, 2017 16:03
|
|
|
|
| # ? May 9, 2024 05:43 |
|
|
jaegerx posted:Who’s got a free opensource ping monitoring app to recommend? I gotta do some half rear end monitoring and I just need ping. SmokePing
|
|
#
?
Oct 21, 2017 16:37
|
|
