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Lutha Mahtin posted:imo this is an extremely pedantic and cowardly way to try and defend lovely customer service personnel. if a rep doesn't know how to work a computer system in order to solve problems that should be solved, they are bad at their job, end of story. there is no need to try and put some kind of industry-insider fig leaf over this fact imo this is an extremely blinkered and worthless way to criticize people when you have no context of what they're actually dealing with
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Oct 24, 2017 04:21
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It's definitely an art. In general and with Fi in particular it helps to be firm without being a dick. "Look, Rajneesh, the last three dudes on here have promised a supervisor would call me and it's been over a week. I can't wait around any more, I gotta get this resolved today." has produced positive results for me on more than one occasion. "JUST PUSH THE BUTTON YOU INCOMPETENT human being" does not. Lutha Mahtin posted:if a rep doesn't know how to work a computer system in order to solve problems that should be solved, they are bad at their job, end of story. there is no need to try and put some kind of industry-insider fig leaf over this fact The bulk of first line customer support are barely capable. I don't necessarily fault them for it, their job is to be cheap script robots, not technicians. I just get pissed when three of them consecutively produce three answers to the same issue and all of them are incorrect.
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Oct 24, 2017 05:57
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Javid posted:It's definitely an art. In general and with Fi in particular it helps to be firm without being a dick. I did the same thing when I called Fi - I was firm but polite. There's no point in getting vulgar. I've been in the front-line tech support trenches myself; I just wanted to help people as much as possible and get through the day. At worst, a bad customer service or tech support rep is unhelpful or incompetent. Bad customers, however, are just mean.
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Oct 24, 2017 16:28
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Sorry if this is the wrong thread, but is the camera on the X4 as slow and crappy as reviews seem to be making it out to be?
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Oct 24, 2017 18:31
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Maneki Neko posted:Sorry if this is the wrong thread, but is the camera on the X4 as slow and crappy as reviews seem to be making it out to be? Fine for me, not slow at all.
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Oct 24, 2017 18:34
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The wide angle lens is pretty slick too. Anybody have a case that they like for it? I had a cheap rubber edge drop protection case for my 5x that I liked a lot.
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Oct 24, 2017 18:35
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canyoneer posted:The wide angle lens is pretty slick too. I couldn't find a reliable case (like I could for the N6) but I did buy this one: https://www.amazon.com/gp/product/B074RFLYHY/ref=oh_aui_detailpage_o05_s01?ie=UTF8&psc=1 I've only had my X4 for 15 hours, but so far so good. *shrug* Edit: Well gently caress. When I bought it, I didn't see the PLETHORA of cases there are now. topenga fucked around with this message at 18:41 on Oct 24, 2017 |
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Oct 24, 2017 18:39
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I guess my Pixel 2 shipped. Arriving tomorrow. RIP Nexus 5, time to actually send you back.
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Oct 24, 2017 18:48
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My Moto X4 was supposed to arrive last Friday, and according to the FedEx website it did. The package wasn't at my door when I got home around lunch even though the tracking said was it delivered about 10am. Has anyone ever had any trouble of this kind with packages? I'm really doubtful that it got swiped by a thief or something. My neighbors were home and said they didn't see anything weird and I don't live in sketchy neighborhood. Either way, it sucks being stuck in customer support limbo with both FedEx and Google Fi right now.
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Oct 24, 2017 20:11
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frosteh posted:My Moto X4 was supposed to arrive last Friday, and according to the FedEx website it did. The package wasn't at my door when I got home around lunch even though the tracking said was it delivered about 10am. Has anyone ever had any trouble of this kind with packages? I'm really doubtful that it got swiped by a thief or something. My neighbors were home and said they didn't see anything weird and I don't live in sketchy neighborhood. Either way, it sucks being stuck in customer support limbo with both FedEx and Google Fi right now. 90% of the time this has happened with me it just got dropped off at the wrong house and it's a bitch to figure out which one it is.
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Oct 24, 2017 20:54
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frosteh posted:My Moto X4 was supposed to arrive last Friday, and according to the FedEx website it did. The package wasn't at my door when I got home around lunch even though the tracking said was it delivered about 10am. Has anyone ever had any trouble of this kind with packages? I'm really doubtful that it got swiped by a thief or something. My neighbors were home and said they didn't see anything weird and I don't live in sketchy neighborhood. Either way, it sucks being stuck in customer support limbo with both FedEx and Google Fi right now. yeah, i thought my replacement phone would be sent to the address on file with Fi but it was sent to my old address because i guess I haven't updated my Google Play address since i last moved. check your confirmation emails and the tracking info
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Oct 24, 2017 21:07
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Cancelled my pixel 2 XL order. Screen burn in after 5 days use, no thanks lol
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Oct 24, 2017 21:34
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Maneki Neko posted:Sorry if this is the wrong thread, but is the camera on the X4 as slow and crappy as reviews seem to be making it out to be? It's fast for me but I think the quality is garbage. Is there some setting I'm missing?
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Oct 24, 2017 22:52
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Ranter posted:Cancelled my pixel 2 XL order. Screen burn in after 5 days use, no thanks lol Yeah, I've been seeing a lot of issues with the 2XL pop up. I think I'll stick with the Pixel I just got as a replacement for a while. It's still new to me.
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Oct 24, 2017 23:03
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frosteh posted:My Moto X4 was supposed to arrive last Friday, and according to the FedEx website it did. The package wasn't at my door when I got home around lunch even though the tracking said was it delivered about 10am. Has anyone ever had any trouble of this kind with packages? I'm really doubtful that it got swiped by a thief or something. My neighbors were home and said they didn't see anything weird and I don't live in sketchy neighborhood. Either way, it sucks being stuck in customer support limbo with both FedEx and Google Fi right now. I once had this issue with an Amazon delivery. They claimed it was for sure delivered and I was at my door within minutes of it being delivered, but no package. I found it in my side yard the next day behind my gate, the delivery person was just trying to be cautious. Check with all neighbors or side yard, etc.
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Oct 25, 2017 08:27
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Anyone else's XL ship date slip? Mine was supposed to ship Monday and still hasn't. No updates either.
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Oct 25, 2017 20:01
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Anyone with a Moto x4 try ordering any screen protectors yet? Most of the ones on Amazon have bad reviews because of bad fits, wrong cutouts etc. I did get this case https://www.amazon.com/Spigen-Rugged-Resilient-Absorption-Carbon/dp/B072N3WT4J and it fits great and IMO helps minimize the hideous camera a bit.
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Oct 26, 2017 02:43
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It's my first day on project fi (Pixel 2) and the data speeds are fine but SMS take up to 30 seconds to go out. Anyone know what could be happening?
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Oct 26, 2017 02:52
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5436 posted:Anyone else's XL ship date slip? Mine was supposed to ship Monday and still hasn't. No updates either. Ordered on the 4th through Fi and it was supposed to be out for delivery on Monday. My order still hasn't shipped and my credit card hasn't been charged.
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Oct 26, 2017 03:12
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smoobles posted:It's my first day on project fi (Pixel 2) and the data speeds are fine but SMS take up to 30 seconds to go out. Anyone know what could be happening? If you ported the phone number to Fi today, I do remember some warnings from when I ported mine saying that certain features might take a while to fully activate. I don't know if SMS is one of them or what the time period was for how long things might be wacky. That said, have you tried the following:
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Oct 26, 2017 03:14
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GlobalHero06 posted:Anyone with a Moto x4 try ordering any screen protectors yet? Most of the ones on Amazon have bad reviews because of bad fits, wrong cutouts etc. I ordered some Mr shield ones that didn't have any reviews, and in the 2 days it took to get them, 30-some 1 star reviews showed up. Right back in the box to return, unopened. Seems like most of the others on Amazon are about the same way.
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Oct 26, 2017 03:18
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Lutha Mahtin posted:imo this is an extremely pedantic and cowardly way to try and defend lovely customer service personnel. if a rep doesn't know how to work a computer system in order to solve problems that should be solved, they are bad at their job, end of story. there is no need to try and put some kind of industry-insider fig leaf over this fact If you actually sound competent or not like a total rear end in a top hat, I still want you off the line. If you decide to dig in on impossible poo poo that just means we are going to get nowhere until you scream for a supervisor, and my supervisor is just gonna be like "I think I want I go to meeting right now" (seriously, asking for a supervisor is a waste of time IMO). I've heard too many "IT network engineers" who have dug in trying to get Apple/Facebook/Netflix passwords reset (completely impossible for me). Soo many complaints about WiFi not working in the pool house, 3rd party routers with inaccessible settings, or dead remote batteries that I have to charge you $50 to replace. No I don't like it either, your only the 8th person today to ask and my sup said no to the last 7 people too. . . Or my personal favorite - just cancel someone else's appointment cuz I'm more important! Wouldn't it be fantastic if your ISP could just randomly cancel your appointment because another customer screamed? Bottom line, people are stupid, lazy, incompetent, ignorant, etc etc. I would like to think better of customers, hell I might think better of people if I was Level 1 instead of the "poo poo guys I broke the customers account!" level 2 department. Digging in won't do poo poo for you other then causing the rep to gently caress your poo poo up either on purpose or on accident, or get you a free transfer to a mystery department. Consider this stat- 70% of my calls did not even have the service my department provided. But no no, I'm the idiot here. It's just company policy to wait until the customer digs in, gotta wait until we here 3 good swear words before waving the magic wand because the company just loves wasting the reps time!
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Oct 26, 2017 13:56
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Except in this case digging in actually gets poo poo done that they claim they can't do. I dunno what's going on in the background, either their script has them straight up lying about what they have the power to do, or they're clearing it with their super, or they have to ask someone how to do it, or whatever, but it works pretty often. I don't blame the tech for being a barely trained script monkey, I blame Google for intentionally building a front line of support out of barely trained script monkeys, but the net effect to the user is the same: their objective is to shove you off the phone as fast as possible regardless of fixing your problem or not, so you've gotta advocate for yourself to get poo poo fixed. Saying "I have to escalate this to a specialist, they will contact you" followed by doing exactly nothing (hint: this is how 90% of Fi support calls go) is probably faster than going through the steps to address whatever it is you need, but it only works if you let it. Don't.
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Oct 26, 2017 14:46
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Dagon posted:I ordered some Mr shield ones that didn't have any reviews, and in the 2 days it took to get them, 30-some 1 star reviews showed up. Right back in the box to return, unopened. I didn't even look and picked up the Skinomi full coverage ones, because that's what I've used for my past couple of phones. Hope it's okay.
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Oct 26, 2017 18:33
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Crotch Fruit posted:gently caress you and go to hell. I recently escaped 2 years in customer service hell as a level 2 rep. Bottom line, if you actually try to sound competent or even just not like a total rear end in a top hat, the only thing I want is to get you off the phone as fast as possible. Maybe just maybe, if the call monitoring algorithm is loving up, I might get 10 seconds to relax before the next loving moron comes on the line to try to transfer a customer to me. You have the same stress that I have and still deal with after 7 years in CS. I'd buy you a beer if I could. But yah, CS is a poo poo job and thinking you can "force" them to do something just doesn't work. Also, I've had multiple supervisors do nothing but tell customers what I just told them because what they want simply can't be done. Javid posted:Except in this case digging in actually gets poo poo done that they claim they can't do. I dunno what's going on in the background, either their script has them straight up lying about what they have the power to do, or they're clearing it with their super, or they have to ask someone how to do it, or whatever, but it works pretty often. Honestly, they might be scared to do what you're asking if their script says otherwise. ALL CS calls are being recorded. All of them, even if they claim it "might be". These calls are listened to by their supervisors to make sure they're not giving away money or just being an rear end in a top hat. CS jobs are stressful enough, when I did CS work, I got a summary every week telling me to go 100% by the script or I'd be terminated. Every week it said that. Except the script didn't help customers and it just made them more angry. It didn't help that the official way to deal with an angry customer was to be silent and let them yell at you... Google might have a reason to say "no, we can't do X" even though they can. After the Android fanblogs said that Google was giving away Pixel 1 XLs to those who had Nexus 6ps with legitimate battery issues, there were tons of people on Reddit and probably other places who decided they magically had problems too. I'd say, blame them and blame the fanblogs for forcing Google to say "No, we can't. Go away." even though they can. Lutha Mahtin posted:imo this is an extremely pedantic and cowardly way to try and defend lovely customer service personnel. if a rep doesn't know how to work a computer system in order to solve problems that should be solved, they are bad at their job, end of story. there is no need to try and put some kind of industry-insider fig leaf over this fact I get this is just your opinion, but unless you've been in the same situation where the lovely programs you're forced to work with just lock up all the time while you're in a live call, I don't think you can make those statements. It's less the computer itself but the actual programs used to log into your account or to get it to set up a date for delivery or whatever. They are terrible. The programs I used were constantly slow, locked up a lot, and we were expected to fill the dead time with useless talk about the person's day or how their life was going or how the weather was in hopes they wouldn't realize we're doing nothing but sitting there waiting for the program to unfreeze. That's how you "work a computer system" in most CS jobs. I'm rambling probably way too much but I really, REALLY hated my CS jobs but I hate even more when people claim that those who work CS are lazy and stupid when it's more the customer who is lazy and stupid in a lot of cases. There ARE bad CS, yes. But I'm going to say that a good majority of individuals working it aren't that bad. Yes, you get those who are lazy fucks who shouldn't be answering phones for a living, but for the most part, if you're nice to them, they'll try to be nice to you.
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Oct 26, 2017 18:46
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Yeah I cannot stress enough that it's not the lowly support tech's fault, it's the company's fault for hamstringing them and making them say "can't be done" before checking to see if it can, and the whole "get rid of them ASAP" mentality that's forced on them. But if your poo poo you pay for isn't working, fault is irrelevant, you gotta get it fixed.
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Oct 26, 2017 21:30
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I dunno, I was really nice and asked what the reps were doing on the weekend and joking around and I got out of warranty replacements twice. Treating people like people, who knew?
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Oct 27, 2017 03:20
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Maneki Neko posted:90% of the time this has happened with me it just got dropped off at the wrong house and it's a bitch to figure out which one it is. Turns out this is exactly what happened. A neighbor from way down the street - like 15 houses down - came by yesterday and asked if I was missing a package. So, I finally got my X4 and I gotta say it's a pretty good device. It reminds me of my old Nexus 4 except slightly bigger.
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Oct 27, 2017 12:26
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Glass of Milk posted:I dunno, I was really nice and asked what the reps were doing on the weekend and joking around and I got out of warranty replacements twice. Treating people like people, who knew? Right? I had a really pleasant ComCast experience right before July 4th weekend where the dude and I just kinda shot the poo poo about our plans while his system did whatever it is it does. Even afterwards my partner poked her head out of our room and was like "were you really just chatting about fireworks and beer with the ComCast rep...?"
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Oct 27, 2017 14:33
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I was so close... Reading all these stories of Nexus 5Xs bootlooping or otherwise failing, and mine was just chugging right along. Even got Oreo on it last week. Didn't want to jinx it so I said nothing about it. Ordered my Moto X4 on 10/5. Today I'm on the train into work and I fire up Skype for Business, get signed in and I'm initially showing as Available, but suddenly I jump to Presence Unknown. The screen no longer reacts to my touch and the phone buttons do nothing either, then the screen goes black. I try holding in the power button for a few seconds, no dice. I get on a chat with Fi Support, they have me try the power+volume down for 15 seconds. No luck either. Also tried connecting it to a PC with the USB cable, the device shows up in Windows as something like QHSUSB_BULK but nothing happens on the phone. So my phone is out of warranty, but I did pay for device protection. I end up ordering a refurb Nexus 5X for a temporary hold $211 ($199+tax), although I will end up paying a $69 deductible. Shortly after my order was completed, I got an email saying the Moto has shipped. So I guess I'll send back the bricked 5X, then not use or even open the replacement. I'll just send it back as is to guarantee my $115 discount on the Moto.
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Oct 27, 2017 19:26
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will you still get the full discount if you send the busted device? i looked at the web screener questions for the discount and it had things like "does it turn on and work?"
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Oct 27, 2017 22:26
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I'm sending the busted device back in exchange for the replacement. Then I'll send the replacement once I get the Moto.
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Oct 28, 2017 01:20
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I ordered a cheap replacement battery from Amazon, installed it and plugged it into the charger. The phone vibrated and showed the charging battery symbol, so I set it down and started typing this post. Just checked now and it's no longer responding. Dead as a doornail. drat, I was hoping to get a backup of my Neko Atsume 
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Oct 29, 2017 22:55
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I took Google's bait and bought a Pixel 2 and am selling back my 5x. It is a refurbished one and my wife is on her 3rd in 18 months from bootloop nonsense. I figured might has we'll get something now vs another bootloop pain in a few months and still need a new phone.
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Oct 30, 2017 00:33
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Of course, now there's a bunch of stories about Pixel 2 XL screens being faulty. The last Google phone I had that was rock solid was my Nexus 4.
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Oct 30, 2017 06:36
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Running a Nexus 6p on Fi. Just got the system notice that OTA Android 8.0 is available. Do I roll the dice?
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Nov 1, 2017 15:33
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I updated my 6p to 8.0 and had no problems- my battery issues predated that update and didn't get fixed by it. My second 6p came with 8.0 and randomly rebooted, so YMMV I guess?
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Nov 1, 2017 16:07
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I'm dumb and didn't take a picture of the return label on my trade-in. Has anyone here sent a trade-in and if so how long did it take to say received on the Fi website? It's been about 6 days and according to their website it looks like they're still waiting on it.
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Nov 3, 2017 16:04
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frosteh posted:I'm dumb and didn't take a picture of the return label on my trade-in. Has anyone here sent a trade-in and if so how long did it take to say received on the Fi website? It's been about 6 days and according to their website it looks like they're still waiting on it. Not Fi, but my trade in took almost a week for them to acknowledge and process AFTER they received it. So, be patient, they're taking their time.
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Nov 3, 2017 16:37
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I chatted with them the other day asking where the return label was for me to send my trade-in back. I was told that the trade option wasn't reflected on my X4 purchase, so I told them that was obviously a mistake as I had answered questions like "Does it turn on?" and "Is it cracked?" Got an email later saying, "We are currently looking into this issue and once we have an update, we will follow up with you as soon as possible with additional information." Anyway, is there a goon consensus on a protective case for the X4?
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Nov 3, 2017 17:44
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