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Oct 25, 2017 01:47
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| # ? May 25, 2024 18:34 |
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If anything they really need the job to update their software...
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Oct 25, 2017 10:53
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Dick Trauma posted:Not always available it seems. Even when I get a hardware alet overnight, if it's Dell, I schedule someone in the department to do a chat that morning. When you're dealing with stuff as specific as serial numbers, error codes, and even addresses, I find the phone incredibly inefficient and frustrating. Especially when it's a drone at a giant company like Dell, where there is no personal connection and it doesn't matter who you are talking to. I resent HP and Cisco a LOT because they don't have a similar option. Also, HP's website is apparently incapable of looking up warrany information with a serial number alone, the site says that it isn't enough info, and also asks for the product number, which as far as I can tell is not accessible from another machine remotely. Why have serial numbers if you are going to reuse them?
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Oct 25, 2017 12:08
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You can email Cisco which is better than nothing. Though they often take every opportunity to call you on the phone anyways, schedule a WebEx, or close your case.
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Oct 25, 2017 13:06
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Partycat posted:You can email Cisco which is better than nothing. Though they often take every opportunity to call you on the phone anyways, schedule a WebEx, or close your case. To be fair, Cisco stuff is almost always under some kind of warranty anyway. It would be nice to be able to verify that at least - if it's not under warranty, I can just push the ticket off to account management and get it the heck out of our queue. Didn't know I could do Cisco RMAs entirely by email though, what is the address to get that started?
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Oct 25, 2017 13:29
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poo poo pissing me off today: Six weeks ago I ordered a block of DIDs and an 800 number from our 'new' Telco, Zayo. I still don't have them. They can't tell me where in the process it is, or when I will have them. My contracts can't be up soon enough with these asshats.
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Oct 25, 2017 13:37
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DigitalMocking posted:poo poo pissing me off today: Zayo, "The new CenturyLink"
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Oct 25, 2017 13:50
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porkface posted:That should be CenturyLink's corporate slogan 
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Oct 25, 2017 14:18
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The bank deposit software has been a massive pain in the rear end requiring specific versions of java and updating seemingly at random and never to the newest version and always checking for an exact match. It wont tell you so when they update it's a mess of trying every version that has been released since the last one. They released a stand alone program this month! It requires UAC to be disabled and local admin  It's 2017 how does software just released require this.
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Oct 25, 2017 15:12
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MC Fruit Stripe posted:Seems pretty straight forward since you can view the file information in any media player made in the past 15 years. There could be an audio stream that's silent because a mic wasn't turned on or something
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Oct 25, 2017 15:14
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DigitalMocking posted:poo poo pissing me off today: Sounds about par for any telco company. We went to transfer an 800 number from a company that we acquired a division it took 4 months because it required notice from both parties between 20 and 30 days before the time of transfer no more no less and someone would always go early or late, or right the wrong date. They also required a bill that was no more than 45 days old at the date of transfer but had to be submitted with the other paper work narrowing down when you could transfer and most of the problems were on the other company who kept complaining that they were getting calls for us and that they were paying for the 800 number. We were charged the transfer fee for every attempt, which was around 8 or 9. Cost several grand to transfer that drat number.
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Oct 25, 2017 15:18
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pixaal posted:The bank deposit software has been a massive pain in the rear end requiring specific versions of java and updating seemingly at random and never to the newest version and always checking for an exact match. It wont tell you so when they update it's a mess of trying every version that has been released since the last one. It is amazing how universally horrible those programs are. I have three different customers who use check scanners and every one of them has a different variant of this same thing. Three distinct check scanners, three distinct banks, three distinct applications sitting in the middle. All Java, all requiring random versions, and all requiring a convoluted install process where they really try their hardest to get you to disable all meaningful security. How they all manage to gently caress up in exactly the same way boggles the mind.
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Oct 25, 2017 16:00
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MANime in the sheets posted:Also, HP's website is apparently incapable of looking up warrany information with a serial number alone, the site says that it isn't enough info, and also asks for the product number, which as far as I can tell is not accessible from another machine remotely. Why have serial numbers if you are going to reuse them? HP's website sucks and is garbage, but they do have a just-the-serial warranty check page. https://support.hp.com/us-en/checkwarranty As a bonus, it'll give you the product number for the serial in question - if it doesn't give you 404 or a random 500-ish server error. If you have CSN access, http://partsurfer.hp.com will give you detailed info on how a system was actually built - we use it to look up feature bytes.
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Oct 25, 2017 16:58
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Reseller Support posted:Just providing an update - our technical team is reviewing the issue with Christie Technical Support - as it stands right now, Christie is thinking a potential programming change that causes the Brio to restart periodically while not in use would be a good fix. Emphasis mine. Last time I posted about my problems with Christie someone recommended a competing product that looked really promising but I don't remember what it was.
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Oct 25, 2017 17:02
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I said ClickShare. A scheduled reboot feature always gets a hearty 'lol' from me and a menal note taken to avoid the vendor forever.
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Oct 25, 2017 17:31
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Thants
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Oct 25, 2017 17:38
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Thanks Ants posted:I said ClickShare. Do any models of barco not run video like garbage?
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Oct 25, 2017 19:22
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I don't think so. Maybe the Polycom Pano is worth a look?
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Oct 25, 2017 19:36
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mewse posted:There could be an audio stream that's silent because a mic wasn't turned on or something I found the actual issue. The WebEx player has some hosed up issue where it only pushes to certain audio devices even if you have multiple. My headphone port? Silence. My phone headset which is plugged in via USB? Sound. I can actually listen to Youtube on headphones and the file in question on my internal speakers at the same time cause 
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Oct 25, 2017 20:08
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Boy this recruiter is really excited about this junior helpdesk position, he's emailed me 4 times in an hour about it and is now starting to call! Why yes, I would love to take a pay cut and a reduction in responsibilities and title, and I'm not annoyed at all!
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Oct 25, 2017 20:15
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hihifellow posted:Boy this recruiter is really excited about this junior helpdesk position, he's emailed me 4 times in an hour about it and is now starting to call! Why yes, I would love to take a pay cut and a reduction in responsibilities and title, and I'm not annoyed at all! How'd he even get your info / inclination you're willing to entertain his offer?
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Oct 25, 2017 20:17
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hihifellow posted:Boy this recruiter is really excited about this junior helpdesk position, he's emailed me 4 times in an hour about it and is now starting to call! Why yes, I would love to take a pay cut and a reduction in responsibilities and title, and I'm not annoyed at all! I get recruiters for positions way out of my league. I know you're supposed to be willing to do trial by fire and take a job you're not 100% qualified for, but I'm not really qualified to be the network admin for a 249-location bank. I did explain that is something I would love to come in as a junior role and work my way up. Sorry, but my networking experience comes from places with only 5-10 locations.
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Oct 25, 2017 20:22
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Judge Schnoopy posted:How'd he even get your info / inclination you're willing to entertain his offer? Put your resume up on one job site and they'll never stop, ever.
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Oct 25, 2017 20:30
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hihifellow posted:Put your resume up on one job site and they'll never stop, ever. I put my resume on dice around 2005 and never touched it again. After 5 years of getting spammed by recruiters I deleted my dice account. I STILL get offers to interview. In 2017.
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Oct 25, 2017 20:35
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"Oh, hey don't go over to this one building just off the main campus, cops are there because a couple people were pointing guns at each other over the hood of their car."
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Oct 25, 2017 22:28
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Sounds like good advice
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Oct 25, 2017 23:16
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Bob Morales posted:Zayo, "The new CenturyLink" You’re not kidding they have had some major outages recently
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Oct 25, 2017 23:43
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MANime in the sheets posted:To be fair, Cisco stuff is almost always under some kind of warranty anyway. It would be nice to be able to verify that at least - if it's not under warranty, I can just push the ticket off to account management and get it the heck out of our queue. You can email your SE or AM, but you can’t open it directly via mail sorry. My case prefs are all email but the engineers don’t like that. You can phone up 800-553-2447 and open one on the phone wherever you are, say you prefer email, then hang up. That’s about as good as it gets other than using the tool at Cisco.com/tac/caseopen . RMA for things not on contract has to go through the phone for LLW.
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Oct 25, 2017 23:47
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Sickening posted:Do any models of barco not run video like garbage? Not really but they are not meant for that. They are part of another company now and used to (still do?) make the Crestron AirMedia. Still sucks for video. The WolfVision Cynap is some real hotness though if anyone is looking for a crazybox for a meeting room. https://wolfvision.com/vsolution/index.php/en/presentation-systems/cynap/overview This thing actually works with the things it advertises and works really well. E: msrp on this thing is $6k USD Partycat fucked around with this message at 23:53 on Oct 25, 2017 |
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Oct 25, 2017 23:51
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I made the mistake of putting my resume up on dice for all of 1 day a month ago and I got 5 calls in a day, took it down, still getting calls every drat day.
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Oct 26, 2017 00:35
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Today we discovered our Marketing Manager set up a new website to grab details from our store owners for an upcoming conference. The details included passport details, and FULL CREDIT CARD INFO. The best part is that not only is the site not HTTPS, but when confronted, claimed it wasn't a problem, and everything would be fine. Issue was escalated straight to C-levels for rectification before we get fined by the government, or sued by a store owner for leaking their details. Urgh.
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Oct 26, 2017 03:07
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oTHi posted:Today we discovered our Marketing Manager set up a new website to grab details from our store owners for an upcoming conference. The details included passport details, and FULL CREDIT CARD INFO. The best part is that not only is the site not HTTPS, but when confronted, claimed it wasn't a problem, and everything would be fine. Great work. Now you'll have to sleep with the fact you just got him promoted to Head of IT for being able to deliver a complete project, ahead of the delivery date, and 73% under the cost of what the TPM scoped the project for. You're a monster. 
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Oct 26, 2017 03:20
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silicone thrills posted:I made the mistake of putting my resume up on dice for all of 1 day a month ago and I got 5 calls in a day, took it down, still getting calls every drat day. It's now in the databases of probably have a dozen recruitment companies just trawling enmasse for them. Maybe threaten each caller with an airhorn or something.
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Oct 26, 2017 03:22
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oTHi posted:Today we discovered our Marketing Manager set up a new website to grab details from our store owners for an upcoming conference. The details included passport details, and FULL CREDIT CARD INFO. The best part is that not only is the site not HTTPS, but when confronted, claimed it wasn't a problem, and everything would be fine. Guess what just got added to your ticket queue to make the site compliant.
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Oct 26, 2017 03:26
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Zil posted:Guess what just got added to your ticket queue to make the site compliant. He won't give us credentials!
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Oct 26, 2017 03:40
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oTHi posted:He won't give us credentials! Certainly sounds like he's hoarding them  .
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Oct 26, 2017 04:18
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Where I work there are a bunch of consultants as well as regular employees--the consultants come into the same building to work and the only way to tell them apart from the employees is a different color name tag on the cube. The guy who owns one of the consulting firms is there so often he has his own cube and is basically a co-decision maker at the company. There is another consulting firm that also has people there, same thing. They are in the same building as us (we have all but one floor of the building we're in, and they just happen to be on that floor. Also, the CEO's son works for them (in an unknown (to me) capacity--I don't think he works for us, but he's with that company at least). So this second consulting company pitched this product to the higher ups. They got the contract to implement it. None of us (the infrastructure team, or the SAP Basis team either for that matter) were consulted in any way, and the product is garbage. Or, at least, the execution is. It became clear pretty quickly that they don't actually have a developed product, but an idea for one and apparently a good pitch man. They've missed every deadline, they keep making requests for servers and software to go on the servers... Which would be fine, but their original request asked for a bunch of SQL servers that they aren't even using (as one example). Today they asked for like 12 more servers that they needed yesterday. The worst part of all of it is that nobody above us wants to tell the C-levels that the project has been a disaster. Not only that, but they make us jump through every hoop imaginable and treat any request from them as top priority so that we aren't "to blame" for any of it failing. Including ignoring any procedures we have in place for tickets, RFCs, whatever. They're clearly developing this product using our stuff so that they can sell it to other places. And I think that the CEO would pull the plug but nobody will tell him that he needs to. Anyway tl;dr, i just wanted to rant somewhere
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Oct 26, 2017 05:17
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Our 'shipping manager' has no qualifications. She doesn't know anything about shipping, just calls and gets freight quotes from trucking companies. We're setting up a new bill of lading form in this software, and it's funny what she insists be on the form. "We have to comply to the standards of the trucking companies we use!" Funny thing is, none of the forms that the actual trucking companies allow you to use on their site, have any of the fields she wants to use/put on. These were all on the old form that someone made like 10 years ago. Makes our job easier because we're not sourcing data and complicating the form. But oh man is she raising a stink about it. It's a theme in the company. People were trying to figure some stuff out in a production meeting, and I pointed out that we need someone with manufacturing experience to give some input. Person A is the owners kid, has never worked anywhere else and is new to the department. Person B is worthless and was 'promoted' from the floor and has only worked construction. Person C is an accountant who's never really worked anywhere else either. I have -some- manufacturing experience and tried to introduce the concepts of having 'jobs' and 'workstations', but they just want to print out all the orders on 3 pieces of paper and have people work off those, and you can't have the inventory for all the jobs committed at the same time. Production worker signs into a workstation, loads a 'job', inventory is allocated for that job, they close the job out, sign into a new job... But of course that would never work. *hint* what we do now doesn't work.
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Oct 26, 2017 15:23
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Bob Morales posted:Our 'shipping manager' has no qualifications. She doesn't know anything about shipping, just calls and gets freight quotes from trucking companies. My experience at a tiny flyspeck of a manufacturer had us emulating the "follower sheet" that real manufacturers would use. When a new unit starts production, it gets assigned a new serial number and a follower sheet. As it proceeds station to station, the worker basically ticks the boxes of the steps to build the item. We made a database that would automatically date each checkmark, and there was an attached failures table for the product failing testing and being sent for rework.
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Oct 26, 2017 16:15
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| # ? May 25, 2024 18:34 |
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People have discovered that they can avoid doing anything they don't want to do by reporting the e-mail as a phishing message, and by the time the security teams gets back to them that it was legit, it's probably too late and someone else had to do it or the thing was left undone. I may lose my poo poo the next time I hear "oh that was a real e-mail? I reported it as phishing!"
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Oct 26, 2017 16:40
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