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A ticket came in: Problem description: User complains that certain mails show in his webmail app but not in Outlook. Resolution: showed the user how to fold/unfold the 'last week' grouping view in Outlook by clicking on it. 
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Dec 18, 2017 16:09
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| # ? Jun 1, 2024 04:14 |
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sixth and maimed posted:A ticket came in: So many users "losing mail" because of category folding or crazy sorting enabled accidentally. Last week I had someone calling about a ticket he filed a month ago, about "meeting invites never showing up in his inbox, but accessible through unread items". His inbox was sorted/grouped by "item type", and unread items by folder. So the inbox was showing all emails in a group, then all out-of-office replies, then all meeting invites, and a few more. Solved in 30 seconds by resetting sort, and explaining what was going on.
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Dec 18, 2017 16:40
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A ticket came in.  My Windows won't boot. I shut it off Friday while it was doing updates cause I wanted to leave.  Best part is, we just gave this guy this laptop 2 weeks ago.
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Dec 18, 2017 16:48
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sixth and maimed posted:A ticket came in: "It's not showing email from the last day!" Every drat time.
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Dec 18, 2017 16:52
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wa27 posted:"It's not showing email from the last day!" I had an urgent ticket for this on Friday at like 6:30. No amount of talking them through it would resolve. I had to actually drive over there and click it for them, which was bad enough for me, but not so bad because I was on my way out already. Sucked completely for that guy because he had an entire room full of people giving him grief about it after I showed him how to click the arrow.
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Dec 18, 2017 17:01
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GnarlyCharlie4u posted:I had an urgent ticket for this on Friday at like 6:30. No amount of talking them through it would resolve. Good. He'll never forget how to click that arrow now.
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Dec 18, 2017 17:03
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Irritated Goat posted:A ticket came in. To be fair, the fact that this is still a problem for Windows in 2017 is shameful.
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Dec 18, 2017 17:04
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Volmarias posted:To be fair, the fact that this is still a problem for Windows in 2017 is shameful. No software is going to like you killing it halfway through rewriting itself.
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Dec 18, 2017 17:09
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Neddy Seagoon posted:No software is going to like you killing it halfway through rewriting itself. If only there was a way to write content to a storage device and then later specify the new address to use in an atomic operation that could be retried. Alas, scientists believe that using a different file path is at least 20 years away, and for now we must continue to overwrite content in place in a risky operation.
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Dec 18, 2017 17:13
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Volmarias posted:If only there was a way to write content to a storage device and then later specify the new address to use in an atomic operation that could be retried. Alas, scientists believe that using a different file path is at least 20 years away, and for now we must continue to overwrite content in place in a risky operation. Essentially you're saying to use links (symbolic maybe) to libraries/drivers/system files. That would work probably, but it would require most likely a massive rewrite or the entire software update model of the OS and probably even parts of the OS itself. And who knows what other side effects it may have. Yes, I agree that it would be the correct way to go about it, but this is windows we're talking about here who values backwards compatibility too much.
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Dec 18, 2017 17:17
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I mean, macOS will also poo poo itself hard if you kill it during an update, too.
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Dec 18, 2017 17:20
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Volmarias posted:If only there was a way to write content to a storage device and then later specify the new address to use in an atomic operation that could be retried. Alas, scientists believe that using a different file path is at least 20 years away, and for now we must continue to overwrite content in place in a risky operation. Pretty sure that'd gently caress with software updates too, mate. And I'm about 95% sure I can bork this iMac beside me by yanking the cord during an OS update install. I'd test, but then I'd be the one who had to fix it, so gently caress that.
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Dec 18, 2017 17:21
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Volmarias posted:To be fair, the fact that this is still a problem for Windows in 2017 is shameful. Tell that to my phone when I'm updating my firmware 
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Dec 18, 2017 17:23
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The same ticket came in. Nearly 2 months to the day in fact. The bloke next door wants CAD on his computer to update building drawings. I said to him, as I did when he requested this previously, get your boss to approve this (as the company process for updating drawings is to sub it out) I also pointed out, he doesn't know what version he wants, therefore if his laptop is up to spec and he admits he doesn't know how to use the software. I said make sure your boss approves you to do the relevant training then as well. His response was hmm I'll just buy it for my personal computer. Fill your boots but our building docs cant go off site and your PC wont be coming on site. see you in February buddy 
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Dec 18, 2017 17:25
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Volmarias posted:If only there was a way to write content to a storage device and then later specify the new address to use in an atomic operation that could be retried. Alas, scientists believe that using a different file path is at least 20 years away, and for now we must continue to overwrite content in place in a risky operation. No you're right, all the engineers at microsoft are too dang stupid to know about temporary files, that must be it, not something else like file deltas or I dunno maybe there being more than one file to update. The real tragedy is all the work I put into my custom Windows 95 "it is now safe to turn off your computer" JPEG, lost to time by the introduction of safe automatic shutdowns.
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Dec 18, 2017 17:33
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Can you disable ACPI on a Windows 10 machine, and does it have a "You can turn your PC off now" screen?
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Dec 18, 2017 17:45
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GreenNight posted:Good. He'll never forget how to click that arrow now. You would think that would be the case, but sadly it is most often not.
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Dec 18, 2017 18:05
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Usually shame is a good motivater, unless you work in sales.
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Dec 18, 2017 18:06
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It wouldn't be such a huge deal if MS had a proper Time Machine like backup system. And no File History isn't that.
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Dec 18, 2017 18:09
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Volmarias posted:If only there was a way to write content to a storage device and then later specify the new address to use in an atomic operation that could be retried. Alas, scientists believe that using a different file path is at least 20 years away, and for now we must continue to overwrite content in place in a risky operation. The problem isn't updating one file in an atomic manner. The problem is updating twenty libraries, three executable, and fifty configuration files (or registry entries), all interdependent, in a single atomic operation.
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Dec 18, 2017 18:16
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Volmarias posted:If only there was a way to write content to a storage device and then later specify the new address to use in an atomic operation that could be retried. Alas, scientists believe that using a different file path is at least 20 years away, and for now we must continue to overwrite content in place in a risky operation. That is how Windows has done updates since either Vista or 7, I forget which. nielsm posted:The problem isn't updating one file in an atomic manner. The problem is updating twenty libraries, three executable, and fifty configuration files (or registry entries), all interdependent, in a single atomic operation. This is the problem, not that they somehow don't know about sym links.
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Dec 18, 2017 18:34
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Well shucky darn, I finally clicked on a (pretend) phishing link. It was masquerading as a "Post-Holiday Party Survey" and had our corporate signature on it. I did observe that it was originating from "corp-hr.com" but that sounds exactly like the kind of third-party provider that we'd use to distribute a survey. We don't have very strict guidelines about requiring emails like this to originate from internal management accounts, so I fell for it. If someone really wants to get serious about phishing, they just need to get a couple of points right and they'll nail a bunch of people. poo poo, an email saying "You have mandatory training that is overdue! Click here to complete it." would probably net 90% of recipients.
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Dec 18, 2017 19:00
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Thanks Ants posted:Can you disable ACPI on a Windows 10 machine, and does it have a "You can turn your PC off now" screen? I could not for the life of me remember what the acronym was. NAPI? No that's linux. NPAPI? No that's browsers.
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Dec 18, 2017 19:08
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The Macaroni posted:Well shucky darn, I finally clicked on a (pretend) phishing link. It was masquerading as a "Post-Holiday Party Survey" and had our corporate signature on it. I did observe that it was originating from "corp-hr.com" but that sounds exactly like the kind of third-party provider that we'd use to distribute a survey. We don't have very strict guidelines about requiring emails like this to originate from internal management accounts, so I fell for it. For better or for worse, anything that comes from anything that's not "ourcompanyname.com" is immediately suspect and security starts getting pings in slack, to the point where they have to pre-announce "expect a mass email from X domain about Y subject" if they don't want to be swamped.
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Dec 18, 2017 20:23
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I assume that you still get pings even with the warning.
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Dec 18, 2017 20:31
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If the announcement hasn't scrolled out of the channel, usually not, at least in public. I don't know what volume of queries gets PM'd to the security team. That said, it's a young(er) and tech-based company so the average level of tech competency is probably higher than the average, so it's probably not an approach that would work everywhere.
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Dec 18, 2017 20:40
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GreenNight posted:Usually shame is a good motivater, unless you work in sales. Shame is a great motivator. Sometimes it motivates them to pay attention and fix the problem they are ashamed about, but sometimes it just means that next time a similar thing happens they'll just be motivated to not tell anybody about it and fake their way through their job forevermore.
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Dec 18, 2017 20:40
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Che Delilas posted:Shame is a great motivator. Sometimes it motivates them to pay attention and fix the problem they are ashamed about, but sometimes it just means that next time a similar thing happens they'll just be motivated to not tell anybody about it and fake their way through their job forevermore. I use shame to badger people in to contacting me earlier. "you've been dealing with this how long? You realize I just fixed this for you in 5 minutes. You didn't have 5 minutes before now? Really?"
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Dec 18, 2017 20:46
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I'm excellent at faking my way through work, and my love life.
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Dec 18, 2017 20:46
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GreenNight posted:I'm excellent at faking my way through work, and my love life.  and for anything else there is Google.
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Dec 18, 2017 22:19
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Zil posted:
especially useful for faking a love life
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Dec 18, 2017 23:47
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AIX 7.2 can do live kernel updates now. Get on my level.
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Dec 19, 2017 00:09
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Irritated Goat posted:A ticket came in. gently caress Windows forever for applying updates on shutdown instead of giving you an option to install and restart as soon as they're staged. I'm shutting down my PC because I'm about to leave, ffs, not because I have another 20 minutes to watch a DO NOT TURN OFF OR UNPLUG YOUR PC screen.
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Dec 19, 2017 00:40
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Weatherman posted:gently caress Windows forever for applying updates on shutdown instead of giving you an option to install and restart as soon as they're staged. Just click shutdown and leave. It will finish when it will finish. When you start again, it'll continue. There's definitely no reason to babysit it. AlexDeGruven posted:AIX 7.2 can do live kernel updates now. Oracle has been trying to sell that to me for a few years now for their oracle linux distro. What a bunch of poo poo. While a cool technology in and of itself, if you have a system that cannot be shutdown/restarted at all for any reason, you have bigger issues on your hands than a "live kernel update". It is, however, nice to have for patching vulnerabilities now but not having to restart until the next maintenance window.
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Dec 19, 2017 00:46
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Volguus posted:Just click shutdown and leave. It will finish when it will finish. When you start again, it'll continue. There's definitely no reason to babysit it. There's no way I'm putting a laptop doing updates into my bag with no air circulation hoping it doesn't melt under the stress of updating.
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Dec 19, 2017 01:39
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AlexDeGruven posted:AIX 7.2 can do live kernel updates now. Volguus posted:Oracle has been trying to sell that to me for a few years now for their oracle linux distro. What a bunch of poo poo. While a cool technology in and of itself, if you have a system that cannot be shutdown/restarted at all for any reason, you have bigger issues on your hands than a "live kernel update". It is, however, nice to have for patching vulnerabilities now but not having to restart until the next maintenance window. SUSE has it too. https://www.suse.com/products/live-patching/ https://www.youtube.com/watch?v=SYRlTISvjww
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Dec 19, 2017 03:19
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I'm unable to sign into AIM? Was there a policy change? Is it blocked at the firewall? Can you advise? Update: I can't sign in on my phone either? Please help? EDIT: My reaction was "did you miss the fact that for weeks now every time you logged in they told you it was going away?" sfwarlock fucked around with this message at 03:57 on Dec 19, 2017 |
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Dec 19, 2017 03:51
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sfwarlock posted:I'm unable to sign into AIM? Was there a policy change? Is it blocked at the firewall? Can you advise? RIP
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Dec 19, 2017 03:56
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sfwarlock posted:I'm unable to sign into AIM? Was there a policy change? Is it blocked at the firewall? Can you advise? I thought the mythical 'AIM in 2017' user was just hipsters using it ironically
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Dec 19, 2017 04:31
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| # ? Jun 1, 2024 04:14 |
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I’d love to be the guy to tell him that it’s EOL and good luck.
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Dec 19, 2017 04:51
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