[canada] I don't need to take lessons on marginalized people. I'm ITALIAN!

The Something Awful Forums > Discussion > C-SPAM > [canada] I don't need to take lessons on marginalized people. I'm ITALIAN!

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Dreylad: Jun 19, 2001

DariusLikewise posted:

my favourite is when the conservative party frames CPP and EI as a tax and its just big guberment taking your hard earned money to spend on trudeau's socks

most people think cpp is a tax

# ? Jan 30, 2018 19:53

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# ? May 23, 2024 03:53

flakeloaf: Feb 26, 2003; Still better than android clock

i wonder how many people think the private insurer, "Canada Protection Plan", is affiliated with the CPP in some way

# ? Jan 30, 2018 19:59

Terror Sweat: Mar 15, 2009

ocrumsprug posted:

If you cannot walk across the street and spend 5 minutes voting I am pretty OK with you not.

this is close to treasonous IMHO

# ? Jan 30, 2018 20:14

angerbot: Mar 23, 2004; plob

infernal machines posted:

Nah, got a DWI, gonna take the tractor over

this happens so much more than people admit

usually it's riding lawnmowers tho

# ? Jan 30, 2018 20:17

Postess with the Mostest: Apr 4, 2007; Arabian nights
'neath Arabian moons
A fool off his guard
could fall and fall hard
out there on the dunes

angerbeet posted:

this happens so much more than people admit

usually it's riding lawnmowers tho

I read that as lawn tractor

# ? Jan 30, 2018 20:30

infernal machines: Oct 11, 2012; we monitor many frequencies. we listen always. came a voice, out of the babel of tongues, speaking to us. it played us a mighty dub.

Postess with the Mostest posted:

I read that as lawn tractor

Yeah, it's that. I see that poo poo constantly going up HWY7

# ? Jan 30, 2018 20:56

Stickarts: Dec 21, 2003; literally

One greasy old fella in one of the greasy little prairie towns I spent time in as a kid got DUIed out of his car, so you�d see him driving a scooter all over town until he got DUIed driving on the way to the co-op. I think he even had a sex conviction from back in the 80s.

# ? Jan 30, 2018 21:06

Yinlock: Oct 22, 2008

Stickarts posted:

One greasy old fella in one of the greasy little prairie towns I spent time in as a kid got DUIed out of his car, so you�d see him driving a scooter all over town until he got DUIed driving on the way to the co-op. I think he even had a sex conviction from back in the 80s.

# ? Jan 31, 2018 02:34

byob historian: Nov 5, 2008; I'm an animal abusing piece of shit! I deliberately poisoned my dog to death and think it's funny! I'm an irredeemable sack of human shit!

Reality Loser posted:

it wasnt a typo

actually i did mistype cucknadia in the post quoted :ohdear:

# ? Jan 31, 2018 11:37

DariusLikewise: Oct 4, 2008; You wore that on Halloween?

channels inner-ci: remember when we burned down the white house, vive la canada, #bellletstalk

# ? Jan 31, 2018 15:39

CLAM DOWN: Feb 13, 2007

remember, today, and only today, can you care about Canada's mental illness #BellLetsTalk

# ? Jan 31, 2018 18:56

Slotducks: Oct 16, 2008; Nobody puts Phil in a corner.

Cough

http://www.cbc.ca/news/canada/new-brunswick/bell-media-host-mental-health-1.3950097

# ? Jan 31, 2018 19:22

Juul-Whip: Mar 10, 2008

don't forget the recent spate of news stories about their literally fraud-based sales tactics siphoning massive monthly fees from people unwittingly signed up for services they never asked for and don't need, and driving members of their workforce into overwhelming depression and shame at what they've done

# ? Jan 31, 2018 20:33

flakeloaf: Feb 26, 2003; Still better than android clock

THC posted:

don't forget the recent spate of news stories about their literally fraud-based sales tactics siphoning massive monthly fees from people unwittingly signed up for services they never asked for and don't need, and driving members of their workforce into overwhelming depression and shame at what they've done

I thought that was Rogers, or did Bell have a line on that too?

# ? Jan 31, 2018 20:35

RealityWarCriminal: Aug 10, 2016

They all do.

# ? Jan 31, 2018 20:37

Isizzlehorn: Feb 25, 2010

Slotducks posted:

Cough

http://www.cbc.ca/news/canada/new-brunswick/bell-media-host-mental-health-1.3950097

Shameless, but everyone should know by now getting passed 12 months/probationary period is necessary before asking anything of an employer. Any excuse can be used up to that point, and it's super clear Bell doesn't give a poo poo in that story. Offer counseling as a followup to firing over medically mandated time off for anxiety medication? Lol forever.

# ? Jan 31, 2018 20:42

Juul-Whip: Mar 10, 2008

yeah it's very widespread, and not limited to telcos or cablecos

a friend of mine worked for Bell in business accounts and in order to meet the ridiculously unattainable sales quotas he and people in his department would sign people up for USB LTE sticks, activate them and just stick them in a drawer. if a customer noticed the extra charges and asked about it (maybe 10% of them would ever notice) they'd call it an error and take it off. when their bosses found out, they just swept it under the rug because otherwise they'd be on the hook for missed sales quotas as well.

# ? Jan 31, 2018 20:42

byob historian: Nov 5, 2008; I'm an animal abusing piece of shit! I deliberately poisoned my dog to death and think it's funny! I'm an irredeemable sack of human shit!

THC posted:

yeah it's very widespread, and not limited to telcos or cablecos

a friend of mine worked for Bell in business accounts and in order to meet the ridiculously unattainable sales quotas he and people in his department would sign people up for USB LTE sticks, activate them and just stick them in a drawer. if a customer noticed the extra charges and asked about it (maybe 10% of them would ever notice) they'd call it an error and take it off. when their bosses found out, they just swept it under the rug because otherwise they'd be on the hook for missed sales quotas as well.

# ? Jan 31, 2018 20:52

CLAM DOWN: Feb 13, 2007

http://www.cbc.ca/news/canada/edmonton/alberta-bc-crude-restrictions-kinder-morgan-pipeline-legal-action-1.4512068

gently caress off alberta

# ? Jan 31, 2018 22:10

Jordan7hm: Feb 17, 2011; Lipstick Apathy

THC posted:

yeah it's very widespread, and not limited to telcos or cablecos

a friend of mine worked for Bell in business accounts and in order to meet the ridiculously unattainable sales quotas he and people in his department would sign people up for USB LTE sticks, activate them and just stick them in a drawer. if a customer noticed the extra charges and asked about it (maybe 10% of them would ever notice) they'd call it an error and take it off. when their bosses found out, they just swept it under the rug because otherwise they'd be on the hook for missed sales quotas as well.

Your friend is a coward.

Companies do this kind of poo poo because their employees care more about the crappy paycheque they get than having ethical standards.

# ? Jan 31, 2018 22:44

Juul-Whip: Mar 10, 2008

Oh, I see, it's the workers' fault that the company rewards unethical practices when it's not ignoring them

# ? Jan 31, 2018 23:02

almost there: Sep 13, 2016

maybe im hallucinating, but I distinctly remember there was a case of an unpaid intern at bell keeling over and dying from exhaustion some years ago??? can't find it online tho , so u kno what that means :tinfoil:

# ? Jan 31, 2018 23:32

Risky Bisquick: Jan 18, 2008; PLEASE LET ME WRITE YOUR VICTIM IMPACT STATEMENT SO I CAN FURTHER DEMONSTRATE THE CALAMITY THAT IS OUR JUSTICE SYSTEM.; Buglord

That wasn't bell, or Canada. You are probably talking about this

http://www.telegraph.co.uk/finance/...e-to-excel.html

# ? Jan 31, 2018 23:46

Jordan7hm: Feb 17, 2011; Lipstick Apathy

THC posted:

Oh, I see, it's the workers' fault that the company rewards unethical practices when it's not ignoring them

When the worker is literally stealing from people, they bear some responsibility, yes.

Pushing protection plans aggressively is one thing, knowingly adding fake charges to bills is a very different thing.

Nothing in your story speaks to the evil company being ok with this behaviour. This is people doing lovely things because apparently nobody had the guts to say anything about it.

# ? Feb 1, 2018 00:34

flakeloaf: Feb 26, 2003; Still better than android clock

It's the army that crafted the homophobic environment, I'm not responsible for harassing that gay kid by yelling slurs at him until he killed himself

# ? Feb 1, 2018 01:00

infernal machines: Oct 11, 2012; we monitor many frequencies. we listen always. came a voice, out of the babel of tongues, speaking to us. it played us a mighty dub.

flakeloaf posted:

It's the army that crafted the homophobic environment, I'm not responsible for harassing that gay kid by yelling slurs at him until he killed himself

see also: sexually harassing/assaulting female service members

# ? Feb 1, 2018 01:02

Juul-Whip: Mar 10, 2008

Jordan7hm posted:

When the worker is literally stealing from people, they bear some responsibility, yes.

Pushing protection plans aggressively is one thing, knowingly adding fake charges to bills is a very different thing.

Nothing in your story speaks to the evil company being ok with this behaviour. This is people doing lovely things because apparently nobody had the guts to say anything about it.

you apparently did not read the recent spate of news stories describing these practices as being both widespread and encouraged by managers

and when I say �encouraged� I of course mean �you trick and bully people and foist unasked-for products and services onto customers or you lose your job�

Juul-Whip has issued a correction as of 01:19 on Feb 1, 2018

# ? Feb 1, 2018 01:16

Jordan7hm: Feb 17, 2011; Lipstick Apathy

THC posted:

you apparently did not read the recent spate of news stories describing these practices as being both widespread and encouraged by managers

and when I say �encouraged� I of course mean �you foist unasked for products onto unwitting customers or you lose your job�

Yeah I must have. In your story the bosses clearly didn't tell them to do it, though, because you said they swept it under the rug when they found out. More likely there are bad incentivization structures and a lot of people who look the other way, so employees think it's ok to do poo poo like this, when a couple minutes of thinking about it makes it blatantly clear that it isn't.

Again, there is a big difference between aggressive sales tactics and adding lines to bills and just hoping people don't notice. In particular, it's that they added items to the bill which they then didn't give to the customer. At least if the sales guy slips the protection plan on your item you have a protection plan on it.

e: You friend sucks, his coworkers suck, and his managers suck for not firing him on the spot with cause.

Jordan7hm has issued a correction as of 01:23 on Feb 1, 2018

# ? Feb 1, 2018 01:20

Juul-Whip: Mar 10, 2008

well my story happened several years ago, and the point I was rather poorly trying to make is that apparently, these practices have since spread all over the place, rather than being isolated, if the accounts hitting the news are to be believed. former employees describe being coached to literally trick people into buying products they don�t need, only now it�s seniors and ESL people getting signed up for $200 a month premium bundles when all they wanted was a phone or whatever. and if they protest or fail to make the sales, they are disciplined or bullied. sorry my earlier post wasn�t very clear.

# ? Feb 1, 2018 01:39

Juul-Whip: Mar 10, 2008

http://www.cbc.ca/news/business/bell-whistleblower-reveals-high-pressure-sales-1.4404088

quote:

A longtime Bell Canada employee describes working in the company's Scarborough, Ont., call centre as "a non-stop nightmare," where she says she is forced to sell customers products they don't need, don't want, and may not understand, to hit sales targets and keep her job.

Andrea Rizzo, 50, has worked for Bell � Canada's largest telecom service provider � for 20 years, and says the pressure to upsell customers who call in has become relentless.

She says employees are expected to make a sale on every call.

Rizzo is currently on stress leave, and worries about the repercussions of making her concerns public, but says the status quo has to change.

"I feel bad," says Rizzo. "I'm not really listening to what the customer called about. All I'm thinking in my head is, 'Oh wow, this customer just said they didn't want the service, it's too expensive. And I've sold a service to them that they will not know how to use, or really need.'"

Every customer a target

Rizzo says many of the customers who call in are on a limited income, and clearly can't use the products she is pressured to sell.

"We have a lot of seniors who call," says Rizzo. "They tell me they're blind, and I still have to sell them internet."
[...]
Rizzo has struggled to meet her sales targets. In August, Bell told her she was "unable to meet performance expectations," and put her on a plan Rizzo believes is designed to eventually enable the company to terminate her employment.

http://www.cbc.ca/news/business/crtc-public-inquiry-telecom-high-pressure-sales-1.4498973

quote:

Since Go Public first reported on sales pressures inside Bell Canada, we've heard from more than 200 past and present employees � mostly working for Bell and Rogers Communications � describing intense pressure to mislead, lie and trick consumers in order to hit unrealistic sales targets.

A current sales rep inside Rogers' Ottawa call centre writes, "A manager...literally told me he didn't care what I told a customer as long as he doesn't hear about it and gets paid."

CBC has confirmed his employment, but is not revealing his identity because he worries he will be fired. Recent company emails obtained by Go Public instruct Rogers employees not to speak to the media about our investigation.

A "technical support" employee working for Bell at a third party call centre in Orillia, Ont., that's owned by Nordia wrote to say he's frustrated that he's expected to push a service called "Bell Tech Xpert" even to customers who need help fixing something as simple as connecting to their home Wi-Fi.

"A lot of individuals misrepresent the cost of the service, as it requires a yearly commitment and has a $35 early termination fee if cancelled before that time," he writes. "We're just expected to shove BTE [Bell Tech Xpert] down their throats in order to meet sales goals."

[...]

Michael Menegaldo worked for a Rogers' third party call centre, S&P Data in Hamilton, until 18 months ago. He writes that his managers would sometimes ignore a report showing that a customer is in debt and approve the sale of a cellphone.

"There'd be times where [a customer's] bills could be in the thousands, but our manager would want the sale � so they'll do what is best for them."

Employees at retail stores also pressured

Employees from both Bell and Rogers retail stores have also contacted Go Public, describing managers' unscrupulous tactics they say are used to get them to push products that customers don't need and often can't afford.

They write about being encouraged to hide fees attached to products, tack on services that aren't requested, and to prey on people who seem vulnerable � including low-income and older people � to hit sales targets.

The store employees' sales numbers are often posted in the back room, some write, to shame those who aren't selling enough per shift.

So yeah. Let's talk about horrible Canadian telcos' impact on mental health.

Juul-Whip has issued a correction as of 01:51 on Feb 1, 2018

# ? Feb 1, 2018 01:49

Jordan7hm: Feb 17, 2011; Lipstick Apathy

I read those stories, yeah. I still think there's a big difference between hiding charges and aggressive sales targets coupled with upselling, but at the end of the day I don't disagree that the culture is toxic. I think that type of behaviour would hurt the company in the end if not for the fact they basically operate without real competition.

I think one issue there is that good salespeople can hit those aggressive targets in a legit manner, but bad salespeople need to do underhanded stuff to make the numbers, and then the company attaches the targets to the good salesperson's performance, who had to start doing underhanded stuff to improve when they arbitrarily increase the targets for the next quarter, vicious cycle etc. Plus, sales is a rough business, and most people aren't good salespeople, especially people who are working in a call center because they couldn't find anything better.

# ? Feb 1, 2018 01:55

Stickarts: Dec 21, 2003; literally

sasktel doesn�t do any of that though??? :shrug:

God Bless Crown Corpse.

# ? Feb 1, 2018 03:31

byob historian: Nov 5, 2008; I'm an animal abusing piece of shit! I deliberately poisoned my dog to death and think it's funny! I'm an irredeemable sack of human shit!

Jordan7hm posted:

Yeah I must have. In your story the bosses clearly didn't tell them to do it, though, because you said they swept it under the rug when they found out. More likely there are bad incentivization structures and a lot of people who look the other way, so employees think it's ok to do poo poo like this, when a couple minutes of thinking about it makes it blatantly clear that it isn't.

Again, there is a big difference between aggressive sales tactics and adding lines to bills and just hoping people don't notice. In particular, it's that they added items to the bill which they then didn't give to the customer. At least if the sales guy slips the protection plan on your item you have a protection plan on it.

e: You friend sucks, his coworkers suck, and his managers suck for not firing him on the spot with cause.

your posting sucks, and your brain sucks. management means the people over the salesmans boss :milk:

# ? Feb 1, 2018 05:30

RealityWarCriminal: Aug 10, 2016

Don't forget to tell the bc government to ditch first past the post. And if you're not from bc, you're stuck with fptp forever. gently caress you Justin.

# ? Feb 2, 2018 22:58

RealityWarCriminal: Aug 10, 2016

https://twitter.com/IvisonJ/status/959524189853093888

Gosh he's so sexy

# ? Feb 3, 2018 02:55

Boner Pill Connoisseur: Apr 23, 2002; I took the blue pill.

Dave Barrett died today, which is making me feel real depressed

Here's a few Dave facts
1) was premier for 3 glorious years
2) yelled “gently caress you. gently caress you, you venomous bitch" at Majorie Nichols, which was well deserved
3) literal socialist, probable communist, original absolute boy

# ? Feb 3, 2018 03:12

infernal machines: Oct 11, 2012; we monitor many frequencies. we listen always. came a voice, out of the babel of tongues, speaking to us. it played us a mighty dub.

i just felt this needed a home in can-spam

ChairMaster posted:

Every Conservative you refuse to do something about is one that's gonna get some gay teenager thrown out of their home, eventually addicted to drugs, or killed. You become culpable for that when you allow your distaste for any particular tactic to prevent you from stopping these people from doing what they do.

Modern Conservatism is a cancer that people like you refuse to fight, hiding behind excuses of decorum and good taste. The right will always win because of people like you, they're not afraid to get dirty, they're not afraid to hurt and destroy people. You can drag the left to it's pathetic exhausted death with your dignified inaction, but don't expect me or anyone else to commend you for it.

# ? Feb 3, 2018 05:22

Arivia: Mar 17, 2011

Hell of an argument when ChairMaster is not only clear, but also right.

# ? Feb 3, 2018 07:57

Kly: Aug 8, 2003

sounds about right to me

# ? Feb 3, 2018 08:11

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# ? May 23, 2024 03:53

PT6A: Jan 5, 2006; Public school teachers are callous dictators who won't lift a finger to stop children from peeing in my plane

I think it's written that when ChairMaster and PT6A agree and are right, it's a sign of the impending apocalypse. Sorry about that, guys.

# ? Feb 3, 2018 14:44

The Something Awful Forums > Discussion > C-SPAM > [canada] I don't need to take lessons on marginalized people. I'm ITALIAN!

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