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Bribe maintenance to rewire the thermostat to be hidden in your office and make hers cosmetic.
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Apr 20, 2018 16:18
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22 Eargesplitten posted:Bribe maintenance to rewire the thermostat to be hidden in your office and make hers cosmetic. Thankfully the only person I have to argue about thermostats with now is my wife and I just let her have what she wants. Two weeks I’ll be working in an almost hundred year old building so I think I might be in trouble.
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Apr 20, 2018 16:22
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Obsoletely Fabulous posted:Thankfully the only person I have to argue about thermostats with now is my wife and I just let her have what she wants. Two weeks I’ll be working in an almost hundred year old building so I think I might be in trouble. You'll be in more trouble in the winter when the steam heat clangs on and all of a sudden you're working in a Florida swamp
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Apr 20, 2018 16:26
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Obsoletely Fabulous posted:Thankfully the only person I have to argue about thermostats with now is my wife and I just let her have what she wants. Two weeks I’ll be working in an almost hundred year old building so I think I might be in trouble. Just daisy chain power strips until you can reach your desk, then plug in a space heater and portable AC unit.
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Apr 20, 2018 16:30
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GnarlyCharlie4u posted:gently caress I wish it was all just computers. Preach it, brother.
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Apr 20, 2018 17:10
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The Iron Rose posted:If it was over ~5000 api calls Google probably rate limited your account. you can get around this by setting up multiple gsuite admins by feeding multiple oauth2.txt files into your script. For only a few hundred groups... might be worth expanding the amount of GAM threads to 20 rather than the default 5? A lot of the slowness was certainly my lack of scripting ability. I also left that company 6 months ago, so it doesn't matter now. I do miss G Suite though. Before I left I passed it to the parent companies IT. Someone there rewrote it with .NET or something. I'm sure it's much faster than what I had. Of course mine took an afternoon to write, and there's took weeks.
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Apr 20, 2018 17:14
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GnarlyCharlie4u posted:gently caress I wish it was all just computers. 
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Apr 20, 2018 17:15
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GnarlyCharlie4u posted:gently caress I wish it was all just computers. This reminds me of the senior helpdesk person at my previous job and how he would tell a story:  : Guys, the toilet is broken, can you please fix it. : Sorry, this is the IT helpdesk, please talk to the office department so they can get a plumber in here: But I really need you to fix it: Nope, talk to office: *proceeds to cry and throw a literal tantrum*Apparently she had some issues outside of work and this was the last straw I am not helpdesk anymore so the only thing I troubleshoot is whatever coffee machine gives me trouble when I try to get coffee out of it.
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Apr 20, 2018 17:28
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Sprechensiesexy posted:I am not helpdesk anymore so the only thing I troubleshoot is whatever coffee machine gives me trouble when I try to get coffee out of it. This is an important job that I also take upon myself.
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Apr 20, 2018 17:29
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ChubbyThePhat posted:This is an important job that I also take upon myself. The coffee machines here are nice, but the grounds reservoir is really small so you end up emptying the grounds a lot. But since it takes beans so I'm very tempted to get a bag of kopi luwak and leave a note saying "You are now drinking civet poo poo coffee"
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Apr 20, 2018 17:41
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I’ve worked a lot of places that had poo poo coffee  Yes, I know what it is
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Apr 20, 2018 18:39
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GnarlyCharlie4u posted:gently caress I wish it was all just computers. My favorite here was when people asked me to test the backup generator for the building and maintain it because "well, IT needs their systems more than anyone here!" No, I have a laptop and all our servers have more than one UPS. Your warehouse freezers and poo poo need power way sooner than I do.
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Apr 20, 2018 18:56
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22 Eargesplitten posted:I’ve worked a lot of places that had poo poo coffee It's actually pretty good. More just stating this as an opinion that aiming to disprove the quote here.
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Apr 20, 2018 19:04
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When the QA department asks you the Okta admin and general IT guy if they're following their own SOPs with regards to their own validated GxP system....
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Apr 20, 2018 22:49
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GnarlyCharlie4u posted:gently caress I wish it was all just computers. I used to work for a casino. I got a phone message from the gift shop that said "This is the gift shop, I need help! It's an emergency!" I called back twice but got no answer. So I called security and asked them for a huge favor, and had them arrange for a security guard and a medic to meet me at the gift shop, saying that they'd been told that there was an emergency in the gift shop. (Basically, security knew it was probably nothing, but they were bored and sympathetic.) Turns out it was just cigarettes ringing up at the wrong price. The point is I guess, if you leave a frantic phone call saying only that there's an emergency, you'd better be bleeding or on fire.
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Apr 20, 2018 23:25
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GnarlyCharlie4u posted:gently caress I wish it was all just computers. Used to have a coworker who did his best to play maintenance man. We'd have people come to the helpdesk when their personal vehicles were having trouble. I know he changed at least one flat tire.
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Apr 21, 2018 02:10
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The Iron Rose posted:isn't it lovely when the first thing you do to fix a problem actually works? Always give it a chance to be simple. If it is, you look like a wizard. If it isn't, wasting a few minutes up front is meaningless.
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Apr 21, 2018 02:59
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Sirotan posted:Used to have a coworker who did his best to play maintenance man. We'd have people come to the helpdesk when their personal vehicles were having trouble. I know he changed at least one flat tire.
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Apr 21, 2018 03:57
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Some days I'm a highly paid furniture mover, but I get free food when I do it so it balances out.
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Apr 21, 2018 16:08
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Sprechensiesexy posted:This reminds me of the senior helpdesk person at my previous job and how he would tell a story: At my current helpdesk job, if there is an issue with a broken toilet they actually have to call/email in and we create a ticket for the admin department to fix it. it's loving stupid and I'm glad they are working on getting rid of it with our new ITSM. Darchangel posted:Preach it, brother. If I never have to troubleshoot another international faxing issue it will be far too soon.
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Apr 22, 2018 00:11
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Too Poetic posted:new ITSM. 
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Apr 22, 2018 01:43
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We're trying to hire our first ITSM right now. Can't wait as I'm tiring of stepping up and filling in for the role. What's triggering about it?
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Apr 22, 2018 03:31
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Ranter posted:We're trying to hire our first ITSM right now. Can't wait as I'm tiring of stepping up and filling in for the role. What's triggering about it?
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Apr 22, 2018 16:07
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Aunt Beth posted:Because for every manager who thinks ITSM and ITIL are a framework that can be adopted and adapted to suit whatever line of business you're in and improve your IT department, the are 65536 managers who think ITIL manuals are law books that must be implemented to the letter. I have personally never seen ITIL implemented in a way that left a lasting, positive impact on an IT department. I have seen it shoved down employees' throats by managers with no previous IT management experience and with throbbing boners for KPI's and process control, then abandoned a year later because it crashed the whole department. I see what you did there. 216
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Apr 22, 2018 17:39
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I sat through 20 minutes of a 4 hour ITIL training course before closing the browser and walking away from my computer. How anyone can parrot such marketing horseshit with a straight face to someone is beyond me.
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Apr 22, 2018 17:57
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Executives make a lot of money and it's a step up that ladder. If I can't change the game, I might as well play it. If asking "what are our deliverables?" makes me more of a leader than "what do you want from me?", then sure, I'll noun some verbs. Just tell me what your ask is.
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Apr 22, 2018 17:59
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MC Fruit Stripe posted:Executives make a lot of money and it's a step up that ladder. If I can't change the game, I might as well play it. I want to throttle him.
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Apr 22, 2018 18:03
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Aunt Beth posted:The same hapless manager who is trying to do our current ITIL/ITSM project has also started using "solution" as a verb. As in, "Let's solution that issue offline. Once we have an outline we can socialize it and put in an ask for funding"
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Apr 22, 2018 18:18
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The whole incident/problem/change/config/etc management ideas aren’t bad. The fact that 99% of it’s implementations are designed and/or managed by complete retards is what makes them bad. It’s the main cause for shadow IT. Make peoples standard work too difficult/frustrating to do and surprise surprise, they start working around it. I’m glad I don’t have to deal with that level of BS anymore.
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Apr 22, 2018 18:19
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 Got a job offer for a big big raise and I can get out of this sinking shitheap of a job I am currently stuck in. Working with Azure related stuff of which I only have basic knowledge but they promised to train me so hopefully that wasn't a lie.A few months back the board brought in some fancy new executive. First thing she did was fire the CIO and replace him with one of her friends. Now the layoffs have started. I've kind of been checked out for a year because I've automated pretty much everything I do and stupid office politics have stymied any of my efforts to improve the place. Final straw was discovering that a new site was put in without anyone being notified, six months after a big manager meeting where it was said that they are going to crack down on this bullshit, and no one has faced any consequences. The only reason I found out about the site was when I started getting tickets about said site being down. high six fucked around with this message at 01:45 on Apr 23, 2018 |
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Apr 23, 2018 01:35
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LochNessMonster posted:The whole incident/problem/change/config/etc management ideas aren’t bad. The fact that 99% of it’s implementations are designed and/or managed by complete retards is what makes them bad. It’s the main cause for shadow IT. Make peoples standard work too difficult/frustrating to do and surprise surprise, they start working around it. We did an ITIL course and our takeaway was we already use the relevant parts and the rest doesn't apply to us.
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Apr 23, 2018 11:44
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I took an ITIL course and my takeaway was catered BBQ for lunch, two and a half days away from tickets, and a cert that is kind of useful on the resume.
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Apr 23, 2018 14:26
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Nobody remembers that the L in ITIL is Library, and you can't/shouldn't implement EVERYTHING
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Apr 23, 2018 15:03
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Papa John Misty posted:Nobody remembers that the L in ITIL is Library, and you can't/shouldn't implement EVERYTHING My trainer for ITIL said one situation he absolutely hates is when he comes in as a consultant and the manager has a stack of ITIL books on their desk. Apparently it is always a sign of what the trainer called "Death by ITIL."
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Apr 23, 2018 15:10
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If you need more than ITIL Foundation because you can't figure out what to do after having the concepts explained to you, moving ahead with any other part of implementation is a really bad idea. The best ITIL implementation guide was The Visible Ops Handbook, which was a pamphlet half a centimeter thick. Unsurprisingly, the authors went on to write The Phoenix Project.
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Apr 23, 2018 15:32
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how are there multiple 1000+ page books about "uh...maybe we should start doing the IT and then continue doing the IT"
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Apr 23, 2018 15:39
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Thom and the Heads posted:how are there multiple 1000+ page books about "uh...maybe we should start doing the IT and then continue doing the IT"
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Apr 23, 2018 15:45
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Don't do IT, is my recommendation
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Apr 23, 2018 15:53
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Vulture Culture posted:Because it's easier to regurgitate information about your castle of dream processes than actually teaching businesspeople how to strategize, map their value chains, and make IT a business partner instead of a customer service cost center. woah woah woah, slow the gently caress down there Tex
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Apr 23, 2018 16:25
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CLAM DOWN posted:Don't do IT, is my recommendation Put it in a book and I’ll buy it and give a copy to everyone we interview.
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Apr 23, 2018 16:35
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