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Willfrey posted:Oh, thanks for sending that ticket update on that $5000 laser scanner I returned for rebuild. Oh hang on I have to log into your website to view said ticket? Oh wait hangon, this isnt your site, it's a copy/paste from the ticket ya'll submitted to the other company actually doing the rebuild? I wonder what their rebuild quote would be as opposed to yours Find out next time something breaks
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Jun 6, 2018 19:18
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manwithoutskin posted:Anyone else having fun with Comcast Business Telephone apparent nationwide outage? Been at least 2 hours for some of our locations now. New England. Many people, many such (support) cases National outage: SI 028875802 I don't work there just see this from a mailing list - no one has any ETA or anything just posted yet just acknowledgement . The last ETR someone suggested was 20 minutes ago so either you're fixed or it is still broken. Check Schrodinger's phone
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Jun 6, 2018 19:51
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The farthest possible thing from pissing me off: I finally got a rental less than 60 miles away from work! I sign the lease tomorrow.
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Jun 6, 2018 20:15
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Motherfuck me the company that bought us uses O365 which I knew but we're transitioning off of our old Gmail setup way faster than I was expecting and I'm already having to deal with so much goddamn Outlook troubleshooting which I was so happy to have gotten away from.
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Jun 6, 2018 21:20
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I'm raking in ALL THE OT right now, but drat is it pissing me off to tidy up other people's mess. Even if the customer thinks I'm a hero. In addition, my boss (from the company that acquired us) is pissing me off. Ugh. We don't really communicate the same way/that well and it's leading to some frustration.
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Jun 6, 2018 23:32
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I think our Security Director is having a meltdown. He just tried to recuse his team from doing security on our new cloud offering and now he’s firing off trump level emails and it’s great. But it’s gonna piss me off if our security is hosed yo.
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Jun 6, 2018 23:50
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Sort of pissing me off: my boss saying that we are probably going to get more “hair on fire” requests through the end of the year due to compliance and/or reorgs and/or acquisitions. I wanted to be a fireman when I was a kid but this is not what I had in mind. Not pissing me off: her telling us to take sick days if we fell like we are going to lose it from the pressure and need a day to recharge. Also not pissing me off but amusing me: this graphic from some O365 email I got. First glance looks like the guy is hanging himself from the cloud. 
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Jun 7, 2018 00:33
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DizzyBum posted:...You're talking about cleaning the keyboard, right? 
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Jun 7, 2018 02:32
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tomapot posted:Sort of pissing me off: my boss saying that we are probably going to get more “hair on fire” requests through the end of the year due to compliance and/or reorgs and/or acquisitions. I wanted to be a fireman when I was a kid but this is not what I had in mind. A few modifications to make it more noose like and hellooooo Skype avatar
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Jun 7, 2018 03:04
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Yes mate just slam the update button in vCenter without reading anything or taking a shapshot or verifying the backup before you start, no way will that end badly. Oh the upgrade failed? Shame that I’m busy as gently caress for the next couple of weeks.
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Jun 8, 2018 01:49
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Thanks Ants posted:Yes mate just slam the update button in vCenter without reading anything or taking a shapshot or verifying the backup before you start, no way will that end badly. vcenter ceases working "Hey so how did that upgrade work out?" "I don't know! I'm busy with something else"
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Jun 8, 2018 01:50
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Thanks Ants posted:Yes mate just slam the update button in vCenter without reading anything or taking a shapshot or verifying the backup before you start, no way will that end badly. 5.5 to 6.0 U2? That update was buggy as poo poo for my last company, we rolled back three times before VMware support stepped in and got it working
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Jun 8, 2018 02:02
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tomapot posted:Sort of pissing me off: my boss saying that we are probably going to get more “hair on fire” requests through the end of the year due to compliance and/or reorgs and/or acquisitions. I wanted to be a fireman when I was a kid but this is not what I had in mind. The intended picture has a great unintended message too. Computer within easy reach right in front of him but what does he do? Bends over backwards and stretches the poo poo out of his arm in order to reach the cloud instead.
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Jun 8, 2018 09:22
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tomapot posted:Sort of pissing me off: my boss saying that we are probably going to get more “hair on fire” requests through the end of the year due to compliance and/or reorgs and/or acquisitions. I wanted to be a fireman when I was a kid but this is not what I had in mind. I really need to have some time to photoshop a noose into that...for a new Lync/SfB/whateverthefuckitis Profile Image.
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Jun 8, 2018 12:37
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Speaking of THE CLOUD(tm), one of my current pet peeves is when home storage solutions (NAS, etc.) are advertised as "your own personal cloud". That doesn't even make sense!!! 
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Jun 8, 2018 14:25
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DizzyBum posted:Speaking of THE CLOUD(tm), one of my current pet peeves is when home storage solutions (NAS, etc.) are advertised as "your own personal cloud". That doesn't even make sense!!! Wait till you hear about private on-prem cloud solutions
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Jun 8, 2018 14:45
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Which is just a fancy way of saying so much money and equipment in your budget that you will never run out of either.
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Jun 8, 2018 15:04
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DizzyBum posted:Speaking of THE CLOUD(tm), one of my current pet peeves is when home storage solutions (NAS, etc.) are advertised as "your own personal cloud". That doesn't even make sense!!! It sort of does in terms of cloud meaning "opaque internet accessible storage".
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Jun 8, 2018 15:49
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DizzyBum posted:Speaking of THE CLOUD(tm), one of my current pet peeves is when home storage solutions (NAS, etc.) are advertised as "your own personal cloud". That doesn't even make sense!!! Local shitbag MSP keeps trying to sell us Exchange and backup and all this other poo poo 'on their cloud' Do they have servers at their office or are they just reselling poo poo?
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Jun 8, 2018 15:52
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Bob Morales posted:Local shitbag MSP keeps trying to sell us Exchange and backup and all this other poo poo 'on their cloud' I'd bet a lot on them reselling.
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Jun 8, 2018 15:53
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Bob Morales posted:Local shitbag MSP keeps trying to sell us Exchange and backup and all this other poo poo 'on their cloud' For everyone's sake hope it's the latter?
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Jun 8, 2018 15:53
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Bob Morales posted:Do they have servers at their office or are they just reselling poo poo? Ask them. It's either in their office (bad), in a datacenter (could be good, good be bad), or Office 365 (probably good).
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Jun 8, 2018 15:54
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Bob Morales posted:Local shitbag MSP keeps trying to sell us Exchange and backup and all this other poo poo 'on their cloud' The MSP I fired hosted servers in their office. They started as a telecom, grew to an ISP, claims they 'invented' MSPs in 2007, and added hosting services since they already had the datacenter from their previous excursions. It shouldn't surprise you that they couldn't do any of those things efficiently and constantly scraped by bottom-of-the-barrel service.
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Jun 8, 2018 16:16
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This one bought the old DR site from a Fortune 500 in the area. But I wouldn't trust them do poo poo. The last place I worked at, we contracted with them for some stuff. So if we had a new email account, we had to send a ticket over there telling them what account we were adding so they could plug it into their spam filter. Half the time they wouldn't do it, or they'd spell the name wrong... Also they were charging us like a buck more per account than if we just bought the drat service ourselves. Asked my boss why we had these useless fucks as middlemen when we have 10 people in IT...
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Jun 8, 2018 16:27
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Especially for spam filters, the extra dollar per user is for the privilege to say "yeah gently caress those guys!" when people endlessly complain about IT services.
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Jun 8, 2018 16:34
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skooma512 posted:Our 3 new people kick rear end and are hungry. The most senior guy pulls his weight but ends up getting bogged down a lot. One guy doesn’t really pull his weight. fist4jesus posted:Had training today. And something I did was used as a example of what not to do. In training rolled out to hundreds of people over several countries.
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Jun 8, 2018 16:36
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Thanks Ants posted:Yes mate just slam the update button in vCenter without reading anything or taking a shapshot or verifying the backup before you start, no way will that end badly. Ah, did they just try to blind update to 6.7? I'm sorry for your loss. I have not had a single vCenter upgrade to 6.7 go nicely thus far.
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Jun 8, 2018 16:45
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I figure this is the right thread for this: Does anyone know of a good online restaurant reservation system that includes a decent workflow to add to waitstaff? Right now the place just takes phone calls and writes everything in a notebook which the staff look at, but as part of a project for them I foresee them wanting to add an online reservation system. A wordpress plugin would be ideal, but other packages can be dealt with.
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Jun 8, 2018 17:02
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So right before lunch I get a call from the CEO, he's going to lay someone off (he means fired, we just hired 2 people to this department) and wants accounts disabled at 12:00 because that's the meeting time. This person had also brought in some personal computer hardware (mouse, keyboard, and chair, they didn't like ours). Our policy is IT makes sure they aren't taking the wrong one. It's Friday, I can wear a T-shirt on Friday, so I'm going directly to the bar followed by the movies after work with my brother and dad to see Deadpool because we've just never had a common time until today. So while they are packing up their desk I'm standing around making sure they don't take the wrong thing while wearing this  It just felt very very wrong. I normally don't wear a T-shirt on Fridays and just wear normal work shirt, but nope the one day I'm not 100% professional. Also the Customer Service manger was not informed that the CEO was firing this person and they were apparently in the middle of a big project working with a customer. My guess is a customer complained directly to the CEO and name dropped.
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Jun 8, 2018 17:22
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DizzyBum posted:"your own personal cloud" Hey, I shower and change clothes daily...  It's just that I can't resist the siren call of the burritos. 
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Jun 8, 2018 18:16
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Has anybody got a USB network card that can reliably push close to a gigabit? I'm not trying to do anything scientific but being able to pull more than 800Mbps through it would come in handy when testing things that are meant to be running at a gigabit, and I think a lot of the cheapo ones struggle.
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Jun 9, 2018 00:01
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I am loving livid right now. Our POs actually did something smart for once and decided that, since Microsoft has ended support for Visual FoxPro, we would replace our reports engine in the next version of the software I do tier3 for. The way our process works, development codes a feature, QA tests and approves it, then after code cutoff they send us a build to test in house before tier3 sends it to the beta testers - who are all live customers testing the product for us pre-release. Knowing how spectacularly they've hosed up the last 2 releases, we (as in, my department up to and including the director of support) have been pushing Dev and QA to really get their poo poo together. QA held a "sprint review" (that's what we call feature demos because we're ~agile~ ) where they swore up and down they'd been testing the reports side by side in the new and old engines for months and had 0 outstanding defects, before handing the build over to us. In 20 minutes, I found 8 defects in one report. Everything from missing labels, to columns not being populated with data, to calculations not being done correctly or at all, to my favorite the date criteria don't work. As in, you can't run a report for last month to see how much money you brought in. You can set the date to 5/1/18-5/31-18, but it will pull records from random dates 10 years in the past. It's not even like "it's looking for May of any year", I can't find any kind of rhyme or reason for what it's pulling. This is THE report, the one everyone runs every day or should, and it's broken out of the box. Beta starts first week of July, and at this point we're going to have to test every criteria of 40+ reports. The manager of QA loving bald-faced lied to us. I don't even know why I'm surprised. This company is entirely incapable of either being proactive about anything, or holding people accountable for their fuckups. They just let the same idiots sit in the same desks making the same mistakes over and over and then scratch their heads and wonder where their market share went. I'm pretty much in till release this fall, because I can't let the people on my team down, but I am so loving ready to  already.
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Jun 9, 2018 00:31
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A Pinball Wizard posted:I'm pretty much in till release this fall, because I can't let the people on my team down, but I am so loving ready to You can, and if you get the opportunity, should. All you are doing by thinking this way is validating managements belief that if they just stay the course everything will turn out well.
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Jun 9, 2018 00:37
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Take it to the CEO directly? Worst case they let you go for not being a ~team player~, best case some light from on high shines on the mushroom growing pile of poo poo the QA team apparently lives in. Bring both reports side by side and ask him if this is something he's like the company's name on, and if not, to ask the directors/managers of the devs and QA why it's like that.
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Jun 9, 2018 00:50
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RFC2324 posted:You can, and if you get the opportunity, should. All you are doing by thinking this way is validating managements belief that if they just stay the course everything will turn out well. Oh, I'm definitely out after the release. I don't want to do it right now because it would only hurt my team and support as a whole. I care enough about them to tough it out. Methylethylaldehyde posted:Take it to the CEO directly? Worst case they let you go for not being a ~team player~, best case some light from on high shines on the mushroom growing pile of poo poo the QA team apparently lives in. Bring both reports side by side and ask him if this is something he's like the company's name on, and if not, to ask the directors/managers of the devs and QA why it's like that. We're owned by a venture capital firm and our CEO is also the CEO of like 5 other companies. He flies in twice a year to tell us about how our revenue is up 15% this year but we're still juuuust under the goal for bonuses, then disappears again. There's like 5 layers of management between me and him, too. Our director is meticulous and documents everything, so she has been able to call QA and Dev on their bullshit every time, but nothing has changed. We may have gone backward, even.
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Jun 9, 2018 03:11
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A Pinball Wizard posted:I don't want to do it right now because it would only hurt my team and support as a whole. I care enough about them to tough it out. Must be a comfortable Well. What happens when the release is delayed again. Are you still feeling symapthetic to your team? You are
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Jun 9, 2018 03:19
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A Pinball Wizard posted:Oh, I'm definitely out after the release. I don't want to do it right now because it would only hurt my team and support as a whole. I care enough about them to tough it out. Start looking for something else straight away. gently caress those people, you don’t owe them anything and you’re retarded if you think they would keep you on for another week/month/release because that’d suit your needs better if they’d ever wanted to get rid of you. If it hurts your team, it hurts the company. That’s only way they’ll learn not be lying pieces of poo poo. By staying on your hurting your team more in the long run because you’re enabling this kind of behaviour. When people lie and screw over teams without repercussions you’ve become the toilet. Nobody will care if everybody shits all over you. Get out of the well, goon.
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Jun 9, 2018 08:50
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LochNessMonster posted:When people lie and screw over teams without repercussions you’ve become the toilet. Nobody will care if everybody shits all over you. ftfy for consistency
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Jun 9, 2018 08:56
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Chill guys he's getting out of the well by digging.
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Jun 9, 2018 11:58
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Found out my ex boss was lying about how much we spend on compute. We are spending 5x what what he was reporting. All so he could try and play with the big boys.
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Jun 9, 2018 13:50
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