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Thanatosian posted:Speaking of security products: one of our vendors is switching from their current FTP server to using Citrix Sharefile, and I feel like I'm taking crazy pills. We watched the traffic on our firewall, and the hostname gets DNS'd to an IP address... which then forwards to another IP address. A seemingly random IP address, not even within a range (I've seen both class A and class B addresses), most of which seem to be Amazon AWS addresses. Our firewall (understandably) takes issue with this. I talked to our vendor, who said "we've done this with plenty of financial institutions, none of them have a problem with it." Most likely the second forward hop to AWS sends it to a load balancer. ELBs accessed will resolve to up to 8 IP addresses, depending on current load, exacerbated by the fact that member nodes handling the load balancing function drop in and out of an ELB pool all the time. So while there are up to 8 IP addresses assigned to an ELB, the eight IPs change frequently. And those IP addresses are not in the same range. This drives people insane because it’s hard to whitelist (google “AWS ELB whitelist”). AWS provides a JSON document of their IP ranges that a consumer can download and apply to their firewalls, theoretically programmatically. Your vendor is getting around this by giving you a static IP address that then redirects to AWS. So you only have to whitelist one IP and they handle the rest. AWS has fixed this issue recently with the ability to assign one static IP address per ELB Edit: per availability zone. Agrikk fucked around with this message at 02:21 on Jul 20, 2018 |
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Jul 20, 2018 02:14
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Agrikk posted:As a matter of fact, they are, close enough. PM me and I’ll get them to you for free. I messaged you
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Jul 20, 2018 03:01
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I've got a client that nags me on his tickets about twice a day. Things like "What's the progress on X?", "Have you done Y yet?", "What's the feedback on Z?" and on and on. It's a full time job managing this and I've got a hundred other things to do without a notification popping up every few hours "When can we launch X?" I'm real close to just snapping back "I did not build your site. There is no documentation on how it works. The developer who made it won't give me details. Despite repeated requests I've still had 0 training on your site's framework. I have no idea what's wrong with your site. I have no idea how to fix it. Leave me alone." The guy's probably just pissed his site isn't working, he feels like he's not getting any help and he doesn't know about the training and other stuff but it's really pushing me to my limit. Sales must be loving magical here because I know he's threatened to leave more than once (and I wouldn't blame him) but somehow we're still getting work on this poo poo. Edit: What kind of CMS/eCommerce platform doesn't have any kind of event/error logging? nexus6 fucked around with this message at 11:33 on Jul 20, 2018 |
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Jul 20, 2018 11:14
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nexus6 posted:I'm real close to just snapping back "I did not build your site. There is no documentation on how it works. The developer who made it won't give me details. Despite repeated requests I've still had 0 training on your site's framework. I have no idea what's wrong with your site. I have no idea how to fix it. Leave me alone." There’s nothing wrong with that message at all. It’s just your phrasing that needs work. “Dear Customer, I am aware of the issues around your site and can appreciate how frustrating it is is have it not working at optimum performance. I am working on familiarizing myself with your architecture and code base which is taking longer than expected due to a lack of documentation and a lack of access to existing expertise with your system. When these issues are resolved I will be able to work with you to bring your site back to peak efficiency. I apologize for these delays. I understand if you would like to escalate to my manager whom you can contact at this address.” Then tell your boss the situation and throw your roadblock developer guy under the bus.
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Jul 20, 2018 14:34
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Agrikk posted:There’s nothing wrong with that message at all. It’s just your phrasing that needs work. You are a loving wizard with words hahah. I mean, I'm good at it to, but drat, this was great.
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Jul 20, 2018 15:37
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Siochain posted:You are a loving wizard with words hahah. It's a skill you develop over time being in a pressure cooker environment with Guided Blame Missiles flying everywhere or if you regularly communicate with executives that can squash you like a bug. My boss never seemed to develop this skill since he rose through a different tech path than I did, so I find myself word-smithing some of his emails every now and then.
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Jul 20, 2018 16:00
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Agrikk posted:There’s nothing wrong with that message at all. It’s just your phrasing that needs work. Depends where you work, at some places stating to a customer that you have no documentation and no knowledge of things would be frowned upon!
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Jul 20, 2018 16:05
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Proteus Jones posted:It's a skill you develop over time being in a pressure cooker environment with Guided Blame Missiles flying everywhere or if you regularly communicate with executives that can squash you like a bug. Oh yeah, I mean, I've learnt the skill. Thankfully I'm somewhere I can ~mostly~ not need to. Mining industry doesn't have a lot of fluffy people - direct (but polite) works great. At old jobs, I've had to use it. Firing customers at my old MSP was great.
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Jul 20, 2018 16:24
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MF_James posted:Depends where you work, at some places stating to a customer that you have no documentation and no knowledge of things would be frowned upon! While true, it would be a big indicator to me that I needed to GTFO as soon as possible, unless that policy were backed up by some serious managerial support in getting the documentation or training I need. There's only so much smoke that can be blown up a customer's rear end before they walk, and my job should be to solve issues, not blow smoke.
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Jul 20, 2018 16:30
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MF_James posted:Depends where you work, at some places stating to a customer that you have no documentation and no knowledge of things would be frowned upon! In my opinion, clear truth is always better than obfuscation. The customer now knows the way it is, knows why things aren’t moving and then bitches to his boss, who knows the score already and then fires rockets down upon the blocking developer. Lateral threats do diddley. Rockets from above move mountains. But if you get punished for being honest with customers... well then there’s not much to do except bitch on dead gay forums and polish the
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Jul 20, 2018 16:55
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Agrikk posted:
This is magical and pretty much how I've been communicating to bosses when they say "Why aren't you progressing X for the customer? What's going on?" Agrikk posted:well then there’s not much to do except bitch on dead gay forums and polish the Way ahead of you! The job hunt is slow though  My current plan is to see if I can move into a new position the company is currently openly advertising. If it turns out I can't, well I'll take that position at a different company instead.
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Jul 20, 2018 17:23
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Got a job in a big fancy museum and most people are chill and friendly. Except this one lady. Smashed a printer tray earlier this week. Just had someone come round me up because of an issue with another printer and they need pamphlets for the front desk. Cant fix it, come to find out Captain Insano was loving around with it and suplexing it or some poo poo too. I mean I dont care who you are or who you're not, that should be some real disciplining there.
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Jul 20, 2018 17:42
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PremiumSupport posted:While true, it would be a big indicator to me that I needed to GTFO as soon as possible, unless that policy were backed up by some serious managerial support in getting the documentation or training I need. I've worked at more than one managed hosting company where we were the ones who designed the system, but it was never documented(because the guy or team who did it was always more than happy to help), then said developer(s) left the company and I had to figure out how the gently caress things worked. Can't admit we don't know how it works because we designed and built it in the first place in that situation, yet not all of those companies were bad, one was actually insanely good.
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Jul 20, 2018 18:13
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RFC2324 posted:I've worked at more than one managed hosting company where we were the ones who designed the system, but it was never documented(because the guy or team who did it was always more than happy to help), then said developer(s) left the company and I had to figure out how the gently caress things worked. Can't admit we don't know how it works because we designed and built it in the first place in that situation, yet not all of those companies were bad, one was actually insanely good. As a customer though in the above situation I would be seriously questioning your company's competence because they designed and built the thing. Especially if fixing issues suddenly starts taking a long time. Now if my rep tells me that the developer left and you've since discovered that they left no documentation, it would go a long way to explaining what has changed and why the change resulted in longer service times. This is something I can bring to my boss, which gets him off both our backs.
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Jul 20, 2018 18:38
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PremiumSupport posted:As a customer though in the above situation I would be seriously questioning your company's competence because they designed and built the thing. Especially if fixing issues suddenly starts taking a long time. no argument there, but I have yet to meet a company that would admit to a thing like that to a customer
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Jul 20, 2018 18:39
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MY EXCEL SOMETIMES CRASHES, AND I HAVE SPREADSHEETS WITH LITERALLY THOUSANDS(lol) OF LINES = I NEED 64-BIT OFFICE is a real lovely meme that needs to die.
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Jul 20, 2018 20:05
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It's not really a meme when people create spreadsheets that exceed the row/column limit in 32-bit Excel, or when Excel crashes due to out of memory errors.
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Jul 20, 2018 20:25
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RFC2324 posted:not all of those companies were bad, one was actually insanely good. Nice
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Jul 20, 2018 20:37
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anthonypants posted:It's not really a meme when people create spreadsheets that exceed the row/column limit in 32-bit Excel, or when Excel crashes due to out of memory errors. I really don’t get how people do that anyway. Ask me about using 70+ megabyte Excel sheets. Actually don’t, it’s too early to drink.
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Jul 20, 2018 20:41
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Thanks Ants posted:Nice company that gives unlimited pto, and completely pays for all your benefits(including copays and poo poo) is a good company in my book lol
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Jul 20, 2018 20:42
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Ah I thought it was a reference to a company slogan and it turns out I got them confused
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Jul 20, 2018 20:48
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22 Eargesplitten posted:Ask me about using 70+ megabyte Excel sheets. 
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Jul 20, 2018 20:52
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Get a goddamned database, gently caress
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Jul 20, 2018 20:53
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ConfusedUs posted:Get a goddamned database, gently caress Notice the files get bigger as time goes on? THEY INCLUDE THE ENTIRE SERVICE HISTORY IN EACH FILE
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Jul 20, 2018 20:58
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Bob Morales posted:Notice the files get bigger as time goes on?
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Jul 20, 2018 20:59
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We have two highly paid 'data anal-izer' positions that we created a year or two ago to 'crunch all of our data' They just beef poo poo in excel because WE ONLY LIKE EXCEL instead of things like Python (numpy, pandas), R, or even a loving SQL database. What kind of genius insight do they come up with after all this? "Our highest selling item is ____, if we reduced our cost by $3 we would save customer _____ $250,000 a year. That would look good to our buyer." But wait...aren't we making $250,000 less a year now? "We shouldn't be trying to make the most money we can. We should try to look like the best supplier they have."
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Jul 20, 2018 21:08
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Bob Morales posted:"We shouldn't be trying to make the most money we can. We should try to look like the best supplier they have." This only works if, by being the best supplier, they ultimately spend more money with you... sigh
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Jul 20, 2018 21:10
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At least it's not Access
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Jul 20, 2018 21:16
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ConfusedUs posted:This only works if, by being the best supplier, they ultimately spend more money with you... This customer uses two suppliers for everything. So you're never going to get more than say 60-70% of the business anyway. The best part is they went for a second (and third) supplier in service. Those two just sub-contract it out to us, so we do 100% of the work anyway. We're so stupid we do it for the same cost so it just complicates our poo poo more.
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Jul 20, 2018 21:18
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Charlotte Hornets posted:At least it's not Access Depending on how many people access those sheets, access may actually be better. It gets a bad rap because people try to use it for more than it's capable of. Multiple concurrent users, multiple data streams...Access sucks at those. Just putting a bunch of stuff in a database one thing at a time and accessed by one dude a few times a week? It'd probably be more performant than Excel.
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Jul 20, 2018 21:23
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Charlotte Hornets posted:At least it's not Access Access is at least designed to work with millions of records. If your choice is Access or Excel, Access is probably going to do a better job. Neither is the correct tool for anything that is going to be used for more than a month or so.
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Jul 20, 2018 21:23
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Ugh... laziness and not bothering to check other options... We are in the middle of acquiring 2 existing branch locations. I have been doing the leg work of getting their services changed over to our name. Finally got a chance to look more closely at their phone and internet services situation. For some reason I do not understand, they have a fully managed T1 line with managed router from ATT that is only used for 11 phone lines (which is 6 too many based on call/business volume). And terrible 10/1 UVerse DSL service for internet. Both locations are like this. They are paying in excess of $600 per month per location for just phone service. And then another $100 for UVerse. And the phone service is not that great! I am told it goes out frequently. Both locations are on the outskirts of a large metro area and have 4 (!!) providers to choose from, 2 of them being fiber. I just checked one of the fiber providers and they gave me a quote for $215/month for better service! In short, AT&T can gently caress right off.
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Jul 20, 2018 21:40
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stevewm posted:In short, AT&T can gently caress right off. I am convinced the trees in their support lines are as confusing as possible to dissuade people from calling. And no matter how positive you are that you followed the prompts correctly, you will always be told this department cannot help you, and they are more likely to give you a totally different number to call rather than just assist or transfer you to the right place. I dread calling AT&T more than all the other ISPs combined, though FIOS business support being unavailable after 7pm always amuses me.
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Jul 20, 2018 22:02
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Corsair Pool Boy posted:I am convinced the trees in their support lines are as confusing as possible to dissuade people from calling. And no matter how positive you are that you followed the prompts correctly, you will always be told this department cannot help you, and they are more likely to give you a totally different number to call rather than just assist or transfer you to the right place. I've made 2 attempts to contact someone at AT&T to switch services into our name. I end up in endless transfer hell for an hour to ultimately end up with someone who promises to get the right people to call me back, but it never happens. This is when I realized there are more choices for service, so ATT can just suck it. Already have a site survey scheduled next week for fiber to the building. And actual service installation likely the week after.
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Jul 20, 2018 22:26
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Corsair Pool Boy posted:I am convinced the trees in their support lines are as confusing as possible to dissuade people from calling. And no matter how positive you are that you followed the prompts correctly, you will always be told this department cannot help you, and they are more likely to give you a totally different number to call rather than just assist or transfer you to the right place. If you don't give a poo poo about customer satisfaction, making the phone tree as confusing as possible is a very valid cost savings measure.
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Jul 20, 2018 22:40
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stevewm posted:I've made 2 attempts to contact someone at AT&T to switch services into our name. I end up in endless transfer hell for an hour to ultimately end up with someone who promises to get the right people to call me back, but it never happens. This is when I realized there are more choices for service, so ATT can just suck it. Yeah that is the standard AT&T experience. We could probably run a betting pool on how many times we get transferred before someone agrees they can help us.
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Jul 20, 2018 22:42
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AlternateAccount posted:MY EXCEL SOMETIMES CRASHES, AND I HAVE SPREADSHEETS WITH LITERALLY THOUSANDS(lol) OF LINES = I NEED 64-BIT OFFICE is a real lovely meme that needs to die. Why are you insistent on using 32 bit Office? It's 2018.
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Jul 20, 2018 23:33
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Methylethylaldehyde posted:If you don't give a poo poo about customer satisfaction, making the phone tree as confusing as possible is a very valid cost savings measure. "Please hold. Your call is important to us" "There are ..THREE.. hundred and ..TWENTY-FIVE.. callers in front of you" "Please hold. Your call is important to us"
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Jul 20, 2018 23:46
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fishmech posted:Why are you insistent on using 32 bit Office? It's 2018. Lots of add-ins still don't work on anything other than 32-bit.
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Jul 20, 2018 23:54
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So the Sox are playing Detroit tonight
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Jul 21, 2018 00:19
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