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I do Tier 2 but it is way more advanced than any other tier 2 I’ve seen. We do a lot of database work including restores, deletes, updates, altering tables, etc. We also do a bit of deployment, software updates, some scripting, and any other issues the call takers can’t handle. I honestly feel a bit like a junior DBA with some actual support thrown in. Anything we can’t handle goes to developers, actual DBAs, or system admins. Everywhere else I’ve worked tier 2 was just all the non password reset/reboot calls and most calls were sent to other teams. Maybe some network troubleshooting or software installs but not any real work.
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Jul 22, 2018 20:22
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xarph posted:If you're the sole tenant in the building, Cisco and I think Meru have options that will kill off any traffic not going to or from whitelisted MAC addresses and SSIDs. They forge disconnect packets. $$$ and meant for high security (read DoD) buildings.
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Jul 22, 2018 21:42
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I'm catching up, but if you guys didn't know about the snipping tool, then holy poo poo you're gonna lose your minds at the steps recorder
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Jul 23, 2018 10:22
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Well today certainly started off with a bang. My boss spoke with me this morning and said that his boss had talked to him about "responsiveness issues" in my work. Apparently there was talk about "figuring out what to do" about these concerns, which confused both myself and my boss. I haven't heard a single complaint about my work since I started here in September and I even asked if they were talking about disciplinary action. I stopped by our bosses office this morning but she's apparently on vacation all week. So I e-mailed her and copied my direct boss asking for a meeting next week to get this whole thing straightened out.
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Jul 23, 2018 14:19
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Vargatron posted:Well today certainly started off with a bang. My boss spoke with me this morning and said that his boss had talked to him about "responsiveness issues" in my work. Apparently there was talk about "figuring out what to do" about these concerns, which confused both myself and my boss. I haven't heard a single complaint about my work since I started here in September and I even asked if they were talking about disciplinary action. Well that sure isn't a healthy way to manage subordinates. Strike fear into your drone(s) and then ghost them for a week?
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Jul 23, 2018 14:57
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Sounds like someone didn't bend over backwards to fill an unreasonable request!
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Jul 23, 2018 15:06
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MC Fruit Stripe posted:Sounds like someone didn't bend over backwards to fill an unreasonable request! Yep. Recently a VP ran out of storage space on their phone, and then when the tech instructed them how to remove photos and transfer them to their PC, the VP demanded a new phone. Tech said it was out of her control because company phones are issued according to company policy (which they are), which CFO enforced. VP then went directly to CFO and 'expressed concern' that the tech wasn't capable of doing their job and was not responsive to the needs of management in the company. In my 1:1 later that day, CFO told me about the situation (he didn't know the details of the interaction and what is was regarding) and asked if I felt they were capable of doing their job. Sometimes people are dumb fuckers.
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Jul 23, 2018 15:19
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the rule of "management aint poo poo" continues to prove true
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Jul 23, 2018 15:25
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If they have a six-figure salary the CFO should just be approving an order for a new phone with more storage though, that poo poo ain't worth their time on the balance sheet
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Jul 23, 2018 15:41
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xarph posted:If you're the sole tenant in the building, Cisco and I think Meru have options that will kill off any traffic not going to or from whitelisted MAC addresses and SSIDs. They forge disconnect packets. $$$ and meant for high security (read DoD) buildings. This is not legal to use in the US, no matter what. It's intentional interference and the FCC makes no exceptions for doing it on your property. They can and have issued large fines to companies using these "features". Unlicensed RF spectrum is not yours, anyone who wants to set up their own AP or tether to their phone within range of your network has the legal right to do so and you do not have the right to interfere with them over the air.
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Jul 23, 2018 15:43
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Kashuno posted:Yep. Recently a VP ran out of storage space on their phone, and then when the tech instructed them how to remove photos and transfer them to their PC, the VP demanded a new phone. Tech said it was out of her control because company phones are issued according to company policy (which they are), which CFO enforced. VP then went directly to CFO and 'expressed concern' that the tech wasn't capable of doing their job and was not responsive to the needs of management in the company. In my 1:1 later that day, CFO told me about the situation (he didn't know the details of the interaction and what is was regarding) and asked if I felt they were capable of doing their job. Sometimes people are dumb fuckers. Our company was doing a give away of products to employees as a tool to get rid of old inventory last week. This is cool because people get for free stuff they wanted. They gave it to a middle manager to run and that personal was authorized to put together a team to load the product into vehicles for an afternoon. They have done this before and he previous teams were mostly volunteer. The issue was that this manager went around cherry picking every strong dude they could find and chose a team member of mine, a busy dev ops guy. Once he figured out what he was chosen for he straight up told the middle manager that he wasn’t moving boxes around all day. He Came to me , told me the situation, and I agreed. Sent the manager an email saying that I am sure there are plenty of employees in other teams willing to help out and that this employee was tasked with important stuff atm. The pushback I got was enormous.
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Jul 23, 2018 15:45
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Vulture Culture posted:If they have a six-figure salary the CFO should just be approving an order for a new phone with more storage though, that poo poo ain't worth their time on the balance sheet I'm neutral on whether or not the VP should get a new phone, but obviously a helpdesk tech has no authority to override company policy. Sickening posted:Our company was doing a give away of products to employees as a tool to get rid of old inventory last week. This is cool because people get for free stuff they wanted. We do a physical inventory every quarter, and every time it rolls around we get told that someone from IT has to participate. It's an all day affair in a sub zero freezer. IT has collectively told them to gently caress off every single time it is asked.
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Jul 23, 2018 15:59
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Kashuno posted:I'm neutral on whether or not the VP should get a new phone, but obviously a helpdesk tech has no authority to override company policy. They used to make us do that, because someone had to print a million of these little inventory tags. Now we just go for the free pizza and pretend to work on laptops. Plus, now that we have a new inventory system we can do inventory in 3 hours instead of 10. Yay.
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Jul 23, 2018 16:04
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Nerdrock posted:Well that sure isn't a healthy way to manage subordinates. Strike fear into your drone(s) and then ghost them for a week? I mean I would feel better if I knew the actual severity of the issue other than "we need to figure out what to do". Like is this going to be something requiring disciplinary action or is it just "let's discuss this and come up with a plan". "Lack of responsiveness" doesn't seem like a disciplinary style offense, especially if it's the first sign of the issue.
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Jul 23, 2018 16:08
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wolrah posted:This is not legal to use in the US, no matter what. It's intentional interference and the FCC makes no exceptions for doing it on your property. They can and have issued large fines to companies using these "features". Absolutely, you cannot knock APs out of the air. The FCC will come down on you like a ton of bricks and can potentially fine for each instance @ $50,000 per. However, you can use deauth/disassoc floods to knock wireless supplicants from connecting to your assets.
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Jul 23, 2018 16:11
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Have you worked with this VP before? Sometimes all someone wants is an “ok sounds good” in an email when a task is coming down.
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Jul 23, 2018 16:17
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Vulture Culture posted:If they have a six-figure salary the CFO should just be approving an order for a new phone with more storage though, that poo poo ain't worth their time on the balance sheet On the one hand, yes. On the other hand, people like that VP should go have intercourse with themselves and play in traffic.
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Jul 23, 2018 16:29
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Vargatron posted:Well today certainly started off with a bang. My boss spoke with me this morning and said that his boss had talked to him about "responsiveness issues" in my work. Apparently there was talk about "figuring out what to do" about these concerns, which confused both myself and my boss. I haven't heard a single complaint about my work since I started here in September and I even asked if they were talking about disciplinary action. I never get this. Why not just talk to you? I used to wonder how people in IT became such passive aggressive assholes in their later years but i'm already furious just reading that because i've lived through it. gently caress management man.
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Jul 23, 2018 16:51
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it's really lovely to have go through the whole week with no clarification on that.
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Jul 23, 2018 16:53
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dogstile posted:I never get this. She's not even an IT person. She's an associate dean that we report to. Like shouldn't issues go through my direct manager and not straight to her? I feel like we need to have a discussion and just figure out how we should handle issue escalations.
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Jul 23, 2018 16:54
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Vargatron posted:Well today certainly started off with a bang. My boss spoke with me this morning and said that his boss had talked to him about "responsiveness issues" in my work. Apparently there was talk about "figuring out what to do" about these concerns, which confused both myself and my boss. I haven't heard a single complaint about my work since I started here in September and I even asked if they were talking about disciplinary action. I had almost the exact same thing happen to me the week after my review last year (in which i was effusively praised and given a raise.) I went and talked to the CTO (my bosses boss) and he said that some people complained about how I'd have a baseball game on one of my monitors but he also said that he knew I got work done and that it was entirely an optics issue and not actually a performance one. Still incredibly frustrating since I know exactly who complained and that the reason they complained is because I didn't let them interrupt a call I was on with a VP about an issue with the phones one time.
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Jul 23, 2018 17:00
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Captain Ironblood posted:Failed my first cert exam ever, the CASP. I know it's a CompTIA cert, but it's the most advanced one they have and also the hardest cert I've ever taken. Really don't feel so great, but eh, it was bound to happen. Had a great streak going, 8ish certs with no failures. Every CompTIA test is garbage. S'ok. RFC2324 posted:I'm gonna be taking the a+ here soon, don't feel bad. WGU?
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Jul 23, 2018 17:11
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Inspector_666 posted:I had almost the exact same thing happen to me the week after my review last year (in which i was effusively praised and given a raise.) the only acceptable thing to have on any of your monitors is Outlook hth. I have 8 Outlook instances open on all 4 of my monitors at all times so no one thinks i'm slacking off. i honestly think anyone who isn't customer-facing should be able to binge watch netflix or youtube or whatever non-porno content they want all day if they are still doing their job. customer-facing employees should be able to as well but they might need to minimize if someone walks up to them
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Jul 23, 2018 17:12
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Thom and the Heads posted:the only acceptable thing to have on any of your monitors is Outlook hth. I have 8 Outlook instances open on all 4 of my monitors at all times so no one thinks i'm slacking off. I have thought about making a Powershell script that just kept running through two processes called "Initalizing" and "Compiling" with progress bars and maybe some random output or something and just leaving that running on one monitor.
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Jul 23, 2018 17:15
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RFC2324 posted:I'm gonna be taking the a+ here soon, don't feel bad. It seems like everything involved in an undergrad degree is basic and outside of the diploma a complete waste of your time. Who knew?
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Jul 23, 2018 17:17
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lol if you don't have https://hackertyper.com full screen on one of your windows. It even has an option to buy bitcoins so you can pretend you're worried about blockchain
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Jul 23, 2018 17:17
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Kashuno posted:lol if you don't have https://hackertyper.com full screen on one of your windows. It even has an option to buy bitcoins so you can pretend you're worried about blockchain I'm an admin, not a developer, so something that looks like it's just updating/installing stuff is more in my lane.
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Jul 23, 2018 17:20
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Vulture Culture posted:If they have a six-figure salary the CFO should just be approving an order for a new phone with more storage though, that poo poo ain't worth their time on the balance sheet Why do people that make more than 95% of the rest of the employees at the company get free stuff? They're the ones that should be paying for their own loving phones and black car to and from the airport. It's the employees making $50,000 a year that need a phone to respond to their lovely VP's emails at 8pm that should have the latest and greatest phone on company dime. tl;dr this whole thing is backwards. edit: I'm really pissed off about this poo poo because they just announced we're moving the whole company to a new building new construction and we are picking the layout and internals. Surprise Surprise they're going to build it 'open office' plan BUT STRANGELY NOT FOR rear end Directors and above, they get offices. What's good for the goose is good for the gander, assholes. Make ALL offices bookable breakout rooms so I can do my 10 online meetings a week with dual screens and NOT piss off the people sitting 2 feet on either side of me, and the directors in meetings all day won't notice a god drat difference except they have to store their scotch in the single cabinet we're going to be given and not their god damned lockable office. Bald Stalin fucked around with this message at 17:52 on Jul 23, 2018 |
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Jul 23, 2018 17:48
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Ranter posted:Why do people that make more than 95% of the rest of the employees at the company get free stuff? They're the ones that should be paying for their own loving phones and black car to and from the airport. It's the employees making $50,000 a year that need a phone to respond to their lovely VP's emails at 8pm that should have the latest and greatest phone on company dime. Because destroying capitalism is a lot harder than just ordering the C level a new phone so they won’t make everyone’s life miserable.
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Jul 23, 2018 17:50
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Ranter posted:Why do people that make more than 95% of the rest of the employees at the company get free stuff? They're the ones that should be paying for their own loving phones and black car to and from the airport. It's the employees making $50,000 a year that need a phone to respond to their lovely VP's emails at 8pm that should have the latest and greatest phone on company dime. Because they decide where the money is spent.
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Jul 23, 2018 17:52
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Being part of leadership, I now enjoy lovely leadership meetings with executive management. Its directors and up, but so far that is still small enough of a group that c-levels to speak their mind without a filter. The CFO has been ranting about such candid topics like... How can we make our employees less fat? How can we encourage more employees to wear active wear unless they are fat? How can we make it harder for our employees to eat unhealthy food at work? How can we promote our fit people to use the gym at work so we can use it for promotional footage? Can we stop hiring fat people? I am learning he goes off like this for the meetings where the CEO isn't present due to travel. And for the record, the CFO isn't winning any fitness awards himself. He rocks the standard suburban dad bod that borders on obese himself. Its basically comical and sad.
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Jul 23, 2018 18:08
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JFC now with the stupid restrictions and the reduction in what I’m doing they might also be cutting my pay. Is constructive dismissal an exception for never quit? It also depends on whether the HR manager realizes how risky of a move it is.
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Jul 23, 2018 18:11
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22 Eargesplitten posted:JFC now with the stupid restrictions and the reduction in what I’m doing they might also be cutting my pay. Is constructive dismissal an exception for never quit? Get a side gig to cover the difference, do less work at work
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Jul 23, 2018 18:19
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IANAL, but I don't believe they can cut your pay rate without you agreeing to it. Obviously they can fire you if you don't agree, but that's still not quitting. They can also cut your hours if you're hourly, and that's functionally the same as cutting your pay.
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Jul 23, 2018 18:20
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22 Eargesplitten posted:JFC now with the stupid restrictions and the reduction in what I’m doing they might also be cutting my pay. Is constructive dismissal an exception for never quit? Personally I would never accept a reduction in pay and fight it with every fiber of my being.
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Jul 23, 2018 18:20
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22 Eargesplitten posted:JFC now with the stupid restrictions and the reduction in what I’m doing they might also be cutting my pay. Is constructive dismissal an exception for never quit? Start calling in sick/using your vacation and using the time to job hunt. Cash out all of the PTO you can before they stop allowing to to do it (if they allow it now).
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Jul 23, 2018 18:22
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Oh, I’m looking. I’m definitely looking. They probably would fire me if I didn’t agree, the goal is if I get let go to make it a without cause termination since that sounds better, makes sure I get unemployment, and possibly severance although I wouldn’t bet on it.
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Jul 23, 2018 18:50
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Sickening posted:Being part of leadership, I now enjoy lovely leadership meetings with executive management. Its directors and up, but so far that is still small enough of a group that c-levels to speak their mind without a filter. The CFO has been ranting about such candid topics like... But did they take away your vending machines
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Jul 23, 2018 18:56
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Bob Morales posted:But did they take away your vending machines I was gonna say, you should hook sickening's CFO up with the owner of your company; it sounds like a match made in rehab (or fatcamp).
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Jul 23, 2018 18:58
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Having a company car and phone is both a recruiting and retention tool. If the business across the street gives executives an iPhone X so do you to stay competitive. It is pretty cheap all things considered for an upgraded phone vs a cheaper one. In states like CA, employers are legally required to reimburse employees for reasonable business expenses, and higher paid employees are more often incurring these expenses.
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Jul 23, 2018 19:03
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