|
mllaneza posted:A ticket came in.... might security been looking on craigslist for a stolen laptop?
|
#
?
Aug 18, 2018 21:48
|
|
|
|
| # ? May 23, 2024 17:59 |
|
|
Client calls outside of contract hours: "Server X hasn't been patched since 2017 and is 200 updates behind, this is a major security flaw, you guys need to fix this ASAP and I am NOT paying afterhours rates for it!  " Ticket search reveals previous email from client, dated November 2017: "Please disable automatic patching and monitoring on server X, it is being decommissioned."
|
|
#
?
Aug 19, 2018 00:06
|
|
|
angry armadillo posted:might security been looking on craigslist for a stolen laptop? I'm assuming they are being proactive.
|
|
#
?
Aug 19, 2018 01:04
|
|
|
mllaneza posted:I'm assuming they are being proactive. I think it is more of someone didn't get their cut and contacted your security team about it as payback.
|
|
#
?
Aug 19, 2018 01:59
|
|
|
So a ticket came in. Install vendor update into critical customer facing app. Two weeks ago tested a vendor update in dev works. Tested in preprod Friday, works. Came in this morning at 8 am to push the update to prod. I'm in the office, server admin in office, DBA no show. We waited two hours before calling it. Thanks is DBA... I really wanted to wake up at 530am on a Sunday for no reason...
|
|
#
?
Aug 19, 2018 16:35
|
|
|
mllaneza posted:I'm assuming they are being proactive. Seems far too coincidental to me Zil posted:I think it is more of someone didn't get their cut and contacted your security team about it as payback. Much more likely 
|
|
#
?
Aug 19, 2018 23:05
|
|
|
Knormal posted:Yeah but that's true of pretty much everywhere. Yes, and even the Big Easy and Snoopy series phones they have out run Java, but they’re also being patched. Good news for GreenKnight is they aren’t going to deprecate any more phones but you will need the SIP load. SCCP is dead.
|
|
#
?
Aug 20, 2018 15:57
|
|
|
Partycat posted:Yes, and even the Big Easy and Snoopy series phones they have out run Java, but they’re also being patched. Good to know. I manually load SCCP firmware on 7942 phones and then call manager can auto update it to the latest.
|
|
#
?
Aug 20, 2018 20:57
|
|
|
You have the same issue a friend does, you seem to care. Just let it burn down around you.
|
|
#
?
Aug 20, 2018 21:14
|
|
|
Submarine Sandpaper posted:You have the same issue a friend does, you seem to care. Just let it burn down around you. Giving a poo poo has always been my downfall, I felt bad for our new manager, he's a technical manager, had already been there longer than myself (and has minimum 1 hour drive home) and was going to stay to get as much done as possible. Trip report on the weekend: Slept a lot friday night, did jack poo poo saturday except play with my pup and hang with fiancee, on Sunday had a great brunch with friends from out of town and got really drunk. Feeling kind of lovely today so productivity is down, but morale is up! MF_James fucked around with this message at 21:27 on Aug 20, 2018 |
|
#
?
Aug 20, 2018 21:23
|
|
|
Submarine Sandpaper posted:You have the same issue a friend does, you seem to care. Just let it burn down around you. Yeah don't care about poo poo that is not your problem. Seemed like everything in that wall of text was Someone Else's gently caress Up and/or Problem.
|
|
#
?
Aug 21, 2018 00:10
|
|
|
I’m going to try that attitude shift and see if it works
|
|
#
?
Aug 21, 2018 00:15
|
|
|
Partycat posted:Yes, and even the Big Easy and Snoopy series phones they have out run Java, but they’re also being patched.
|
|
#
?
Aug 21, 2018 01:20
|
|
|
QED Ticket Summary: Update Email Signature for new number Ticket Details: I have a mobile now and need it added to email signature and skype. Urgency 2 - Moderate Status: Closed Resolution: Added provided mobile number to AD profile. Hours spent: 0
|
|
#
?
Aug 21, 2018 01:20
|
|
|
GreenNight posted:Good to know. I manually load SCCP firmware on 7942 phones and then call manager can auto update it to the latest. Also I spelled your name wrong 
|
|
#
?
Aug 21, 2018 01:30
|
|
|
Partycat posted:I’m going to try that attitude shift and see if it works
|
|
#
?
Aug 21, 2018 02:20
|
|
|
The Fool posted:Password control aside, who can change her contact information? Ostensibly, she was e-mailing you because she thought you were the admin. nexxai posted:Seriously. You may *not* be the right person, but it's at least plausible from someone who doesn't know who is that you *would* be. Thanks Ants posted:All phones are bad in their own way. Cisco UCM is good if it’s set up right but if you’re currently running a cloud service then it’s likely overkill. MF_James posted:gently caress, I'm just in a poo poo mood and I need to go down some golden monkey, thanks for reading angry word salad.  bless you.Knormal posted:I wasn't just talking about phones.
|
|
#
?
Aug 21, 2018 04:04
|
|
|
Arquinsiel posted:I've found that just saying "I do what I am told" helps when people ask me why I did a stupid thing that they told me to do. At the advertising agency, we were a satellite office. Once i got called into the new CFO's office; he was pissed. He asked me point blank if I had told the newly hired VIP of interactive media that the CFO had said he couldn't have the software he need to do his job or a laptop powerful enough to run it. Oh no says I, I told him my boss said you'd done that. One of the very few perks for working for an absolute shithead, is that people believe you when you say it was the boss who threw them under the bus, not me. My boss was an absolute and utter shithead in oh so many ways.
|
|
#
?
Aug 21, 2018 08:08
|
|
|
Process improvement achieved. Me knees hurt less if I raise my chair to max height before putting my feet up on my desk.
|
|
#
?
Aug 21, 2018 14:16
|
|
|
GWBBQ posted:Process improvement achieved. Me knees hurt less if I raise my chair to max height before putting my feet up on my desk. I gotta replace the cylinder in my chair for this reason. When I put my feet up on the desk I feel like I'm prepping for a rectal exam.
|
|
#
?
Aug 21, 2018 14:44
|
|
|
Jaded Burnout posted:I gotta replace the cylinder in my chair for this reason. When I put my feet up on the desk I feel like I'm prepping for a rectal exam. In a good way?
|
|
#
?
Aug 21, 2018 14:48
|
|
|
spog posted:In a good way? When would there ever be a good way
|
|
#
?
Aug 21, 2018 14:49
|
|
|
spog posted:In a good way? There are only good ways.
|
|
#
?
Aug 21, 2018 14:52
|
|
|
Jaded Burnout posted:When would there ever be a good way With a safeword and consenting partner  .
|
|
#
?
Aug 21, 2018 16:12
|
|
|
Jaded Burnout posted:When would there ever be a good way Lmbo @ this nerd who’s never got his rear end ate
|
|
#
?
Aug 21, 2018 16:15
|
|
|
Weedle posted:Lmbo @ this nerd who’s never got his rear end ate Maybe they're not a millennial, I hear they're the only ones who eat rear end.
|
|
#
?
Aug 21, 2018 16:44
|
|
|
Nah that's avocado toast. Similar I know
|
|
#
?
Aug 21, 2018 16:56
|
|
|
Weedle posted:Lmbo @ this nerd who’s never got his rear end ate If you’re getting examined in the process, well, you got som freak partner yo Jaded Burnout fucked around with this message at 05:06 on Aug 22, 2018 |
|
#
?
Aug 21, 2018 17:14
|
|
|
I have it on good authority that there are some freaks on the internet.
|
|
#
?
Aug 21, 2018 17:22
|
|
|
D. Ebdrup posted:I have it on good authority that there are some freaks on the internet.
|
|
#
?
Aug 21, 2018 17:26
|
|
|
Jaded Burnout posted:Her rear end. And if you’re getting examined in the process, well, you got som freak partner yo It's polite to mention if you see or feel something weird 
|
|
#
?
Aug 21, 2018 17:29
|
|
|
Ghostlight posted:QED FTFY
|
|
#
?
Aug 21, 2018 18:18
|
|
|
A ticket came in at my new job. I'm tasked with applying AV, Java, and Windows updates to our on-hand stock of loaner laptops. This is fine, it's something to accomplish through the day alongside handling uninteresting tickets. It doesn't get interesting until the fifth of six - instead of POSTing, then prompting me for a drive encryption password, I'm greeted with a black screen, the CapsLock and NumLock lights flashing repetitively, and the fans at max. Okay. Google symptoms, appears to be a mild case of "the BIOS is hosed." I start working on attempting to repair the BIOS. Method one - booting the machine with a button combo held down to jump into recovery mode for the BIOS - doesn't work. So on to method 2 - grab the serial number to get files from the manufacturer to make a flash drive that might let me repair the BIOS. Serial number's not on the bottom of the laptop, so might be inside. I pop it open and...wait a moment. The RAM is missing. So is the HDD. The gently caress? Check the ticketing system. Only two records for this machine - one from 2017 and another from 2016, in both cases the machine was being handed out as a loaner machine. It's time to talk to asset management. The machine's apparently still listed as active in the management database - that is, we haven't decommissioned it. So, sometime between when the last user returned it and today, the HDD and RAM walked off and this was never recorded anywhere. The machine's not in AD, nor in the AV management server, so we have no idea when it was last used. There's no conclusion to this yet. It's a mystery - who would bother stealing the HDD and RAM of a base model Probook 6560b? If it wasn't stolen, what happened to the HDD and RAM?
|
|
#
?
Aug 22, 2018 01:52
|
|
|
Have you considered that the last person to borrow it took the parts? Some places don't always make sure the equipment is alive when taking stuff back (ask me about the time a MacBook return actually contained a very old MacBook that didn't work meticulously wrapped in the cellophane). Cash of course, back before BBY required ID for all returns, so the store just had to eat it.
|
|
#
?
Aug 22, 2018 02:02
|
|
|
dragonshardz posted:I start working on attempting to repair the BIOS. Method one - booting the machine with a button combo held down to jump into recovery mode for the BIOS - doesn't work. So on to method 2 - grab the serial number to get files from the manufacturer to make a flash drive that might let me repair the BIOS. Serial number's not on the bottom of the laptop, so might be inside. In this situation, pulling the CMOS/RTC battery should be in your troubleshooting repertoire. That forces the BIOS settings back to factory and might get it POSTing again. I did that last week for a machine with severely corrupt UEFI settings, I couldn't get into BIOS to reset them manually, so brute force to the rescue again ! However, the first thing you do when you see a regular pattern of blinking lights on a machine that won't POST is to look up the manufacturer's blink codes. For example, an HP with missing or bad RAM would be flashing the power button and the caps lock light three times, pausing, then repeating. One blink is the CPU, saw that Monday in a coffee spill case.
|
|
#
?
Aug 22, 2018 02:23
|
|
|
Corsair Pool Boy posted:Have you considered that the last person to borrow it took the parts? Some places don't always make sure the equipment is alive when taking stuff back (ask me about the time a MacBook return actually contained a very old MacBook that didn't work meticulously wrapped in the cellophane). Cash of course, back before BBY required ID for all returns, so the store just had to eat it. It's entirely possible! Winkling that out isn't my job, though - I don't have the tools or experience to do so. mllaneza posted:In this situation, pulling the CMOS/RTC battery should be in your troubleshooting repertoire. That forces the BIOS settings back to factory and might get it POSTing again. I did that last week for a machine with severely corrupt UEFI settings, I couldn't get into BIOS to reset them manually, so brute force to the rescue again ! It certainly is, and was going to be my next port of call if the BIOS recovery drive didn't work. However, "mysteriously missing hardware" is a bigger problem than a turbofucked BIOS. I'll have to hunt up a list of HP blink codes - we're an entirely HP shop (don't ask me why, I have no clue) so it's probably handy reference material.
|
|
#
?
Aug 22, 2018 03:40
|
|
|
Back when Dell used to have the ABCD LED codes on the back of their desktops I found it incredibly useful to know them. Helped with bluffing past uncooperative support staff too at times.
|
|
#
?
Aug 22, 2018 04:42
|
|
|
dragonshardz posted:It's entirely possible! Winkling that out isn't my job, though - I don't have the tools or experience to do so. 100% HP isn’t bad. It’s good to standardize.
|
|
#
?
Aug 22, 2018 04:51
|
|
|
dragonshardz posted:It's entirely possible! Winkling that out isn't my job, though - I don't have the tools or experience to do so. It was probably blinking because it didn't have any RAM. Pop some DIMMs in there and I bet it takes you right to the 'no bootable device' screen.
|
|
#
?
Aug 22, 2018 07:18
|
|
|
|
| # ? May 23, 2024 17:59 |
|
|
Yeah, or just write it off and stop worrying about it.
|
|
#
?
Aug 22, 2018 08:24
|
|
