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Customers and disputing card charges.... Among other things, I am responsible for credit cards at work (retail stores). This involves handling problems with them, any chargebacks, etc.. How I ended up with this I have no idea, but anyways.. We have one customer who regularly shops at one particular location. They are in the store at least 2-3 times per week. At the end of the month they will inevitably have a charge on their card they don't remember. Instead of calling the store and asking for a copy of the receipt (which we get a lot of as we deal with a lot of B2B sales; employees always lose the receipts), they instead dispute the charge via their card company. This request takes a few days to work its way through the card system and make its way back to us. We then submit the copy of the receipt when asked, which then again takes a few days to make it back to them. Also we get hit with a $10 "retrieval fee" every time this happens. We have repeatedly asked this customer to just call the store, yet just today we got another one for the same customer, grrrr  .
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Oct 22, 2018 18:38
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nexus6 posted:So is "thanks for your time but we're not hiring right now" code for "we can't be honest with our feedback" because I've had that from 3 places I've interviewed at now, at least one of which is still running job ads. I scoffed, and scoffed even harder when they called me and asked me if I was interested in a different position that I was utterly unqualified for. I accepted the interview but pretty much blew it off because I was certain it was a "courtesy" interview. They called me back 40 min later and offered me the job.
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Oct 22, 2018 18:39
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stevewm posted:Customers and disputing card charges.... This is when you tell the store to stop accepting credit card for that customer.
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Oct 22, 2018 18:57
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chin up everything sucks posted:This is when you tell the store to stop accepting credit card for that customer. Yeah, I wish it was my decision, as that is exactly what I would do.
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Oct 22, 2018 19:13
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stevewm posted:Yeah, I wish it was my decision, as that is exactly what I would do.  /month is nothing for someone that goes shopping there all the time. If you want to throw it up the chain do so, but I'm betting it will just turn into "customer is dumb as gently caress and making us a ton of money".I'm guessing they have a shopping problem and are telling someone else that the store is just charging their card, that or they need money badly with a maxed out card and need to try and reduce it. I highly doubt they actually keep "forgetting" it's some kind of game and it's going to bite them in the rear end at some point.
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Oct 22, 2018 19:44
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stevewm posted:Yeah, I wish it was my decision, as that is exactly what I would do.
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Oct 22, 2018 19:46
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My ex wife has done that poo poo because she is completely incompetent with money
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Oct 22, 2018 20:07
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I've always thought of the card chargeback process as the nuclear option with a merchant: if you're not saying your wallet was stolen, then a chargeback is tantamount to saying gently caress you with both fingers. Let some bean counter do the math on how much is lost/gained on this one idiot though.
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Oct 22, 2018 20:45
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DelphiAegis posted:I've always thought of the card chargeback process as the nuclear option with a merchant: if you're not saying your wallet was stolen, then a chargeback is tantamount to saying gently caress you with both fingers. Same. I bought an app that didn’t work as intended (it didn’t work at all). So I tried to get a refund through the play store and the company that made the app. No luck. I called the number and actually spoke to someone. Explained the app didn’t work and I’d like my money back. They tried to tell me it wasn't meant for the system I bought it for, I then pointed them to the app which had the system mentioned specifically as compatible. Still no dice. Chargeback through VISA, week later I get a phone call from VISA asking about the details and they gave me my money back with little hassle.
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Oct 22, 2018 21:12
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I thought if you made a chargeback you were pretty much saying you'd never try to use the card with that merchant again?
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Oct 22, 2018 21:13
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Inspector_666 posted:I thought if you made a chargeback you were pretty much saying you'd never try to use the card with that merchant again?
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Oct 22, 2018 21:19
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DelphiAegis posted:I've always thought of the card chargeback process as the nuclear option with a merchant: if you're not saying your wallet was stolen, then a chargeback is tantamount to saying gently caress you with both fingers. At least from the merchant point of view, this is how it works for us: We are a primarily card present merchant, which means we have slightly different rules to follow than a merchant that is primarily card not-present. When someone makes a dispute, we get a "retrieval request" from our card processor requesting a copy of the receipt. We fax this in (yes, fax, they don't accept email). Assuming we met our obligations as a merchant, this is the last we ever hear of it. if it was legit fraud (i.e. card physically stolen), the issuing card company takes the hit, not the merchant. For a chip card read, or a debit card with PIN number, the merchant is basically never held liable unless the card company can prove the merchant was actively participating in the fraud. (which is a big deal, and would likely also result in the merchant losing their ability to take accept credit cards, and possibly a lawsuit or two from the card brands) There are certain positions where the merchant is held responsible - like taking a transaction over the phone. For us, a dispute on these is basically an automatic loss. If we cannot prove the customer had the card, we will be on the hook for the disputed amount. As such we rarely ever do these, and only for well known customers. In the US, for regular retail merchants that are still not accepting EMV cards, ANY dispute is a automatic loss for the merchant. The is the so called "October 2015 Liability Shift". This was done as a push to get merchants to start accepting EMV cards. Certain industries, like gas stations are exempt from these rules until 2020.
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Oct 22, 2018 21:56
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Jerk McJerkface posted:I've always had really good experiences with the two RH agents I've used in the past few years, I've referred several friends to them as well, and they all had good experience as well. When I hear from goons about their bad experiences, I'm always surprised. I actually got a call today from RH just to tell me an opportunity had passed on me after the phone screen. Their current staff in the Bay Area seems competent.
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Oct 22, 2018 22:32
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DelphiAegis posted:I've always thought of the card chargeback process as the nuclear option with a merchant: if you're not saying your wallet was stolen, then a chargeback is tantamount to saying gently caress you with both fingers. Yeah. My ex has been banned from multiple stores for this behavior. When we were together, I managed all of the money (because she's hopeless), but since we split up, she's up to her eyeballs in this poo poo. And she's always somehow the victim.
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Oct 22, 2018 22:51
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stevewm posted:At least from the merchant point of view, this is how it works for us: Yeah card present is a different ball of fish; worth pointing out that AMEX has it's own rules that are basically geared against the merchant in nearly every case. I don't do it any more but I think we had only won one AMEX case where we proved malfeasance with a 45 page chargeback dispute. And we only "won" in that we weren't charged, they still refunded the customer but out of their pocket, and it counted against our metrics still.
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Oct 22, 2018 23:08
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I've done chargebacks twice: once when my wife's debit card # was stolen and used to sign up for a bunch of porn sites, and once where I had a contractor fix my sewer line in March, paid them in full, but got my debit card charged another $400 months later and I couldn't get anyone to answer the phone.
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Oct 22, 2018 23:17
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Scaramouche posted:Yeah card present is a different ball of fish; worth pointing out that AMEX has it's own rules that are basically geared against the merchant in nearly every case. I don't do it any more but I think we had only won one AMEX case where we proved malfeasance with a 45 page chargeback dispute. And we only "won" in that we weren't charged, they still refunded the customer but out of their pocket, and it counted against our metrics still. Yeah, thankfully in my 17 years of doing this, we have never received a retrieval/charge back from Amex. Our customers that use Amex are almost universally other businesses, who basically never dispute charges. We have gotten a handful of chargebacks over the years... They always fell into 2 categories: Employees not following procedures concerning phone transactions, or automatic charge backs under the EMV liability shift rules. Thankfully EMV is no longer an issue as we accept them now. And on a side note... success! I rattled enough cages about that particular customer, the store manager is finally going to say something to them. Hopefully that we won't accept their card anymore.
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Oct 22, 2018 23:30
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Super Slash posted:I only have a sample size of one but things here (undisclosed game company) are just as disorganized as most businesses, if not moreso than usual as sometimes it feels like you were just hired to be warm body who could A: understand the laundry list of job "requirements" and B: are a fully functional communicating human. This mirrors my experience, it feels slightly more disorganized than academia.
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Oct 23, 2018 10:08
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Super Slash posted:Oh memories... the very first job interview I ever had was at Crytek which I remember being a grueling 3-4 hours of tests/chats etc, my poor girlfriend drove me halfway down the country and hung around the city during it. People here have been hired on the basis "do you like and play video games"
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Oct 23, 2018 14:55
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I interviewed for a non-IT job when I was in school and needed income. The interview started out normal but that lasted all of two minutes. The interviewer noticed me glancing at the desktop background of her computer, which was a WoW screenshot. The next hour and a half was exclusively discussion of WoW guilds, raids, and boss-fight strategies. I got the job.
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Oct 23, 2018 18:22
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64bit_Dophins posted:I've never met a single person that liked using Office365. One of the biggest pains with O365 is with the click to run Office suite - found out the hard way that if one part of Office fails (like Word or Skype), you have to reinstall the whole suite to fix it. No reinstall of each component, the quick repair has little success, so blowing the whole Office install away & reloading is all you get. gently caress that noise.
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Oct 23, 2018 18:58
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BOOTY-ADE posted:One of the biggest pains with O365 is with the click to run Office suite - found out the hard way that if one part of Office fails (like Word or Skype), you have to reinstall the whole suite to fix it. No reinstall of each component, the quick repair has little success, so blowing the whole Office install away & reloading is all you get. gently caress that noise. You mean the online repair? Because that takes all of 2 minutes with a good connection. We have a site with really lovely internet and they take an hour to do the online repair.
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Oct 23, 2018 19:12
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The Office Deployment Tool will let you control which features get installed, and allows you to locally mirror installation files for poor internet connectivity.
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Oct 23, 2018 19:18
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The Fool posted:The Office Deployment Tool will let you control which features get installed, and allows you to locally mirror installation files for poor internet connectivity. I love this tool
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Oct 23, 2018 19:23
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I posted it before a couple years ago but everywhere I've been in charge I've converted mostly to LibreOffice (except 1 or 2 special snowflakes in accounting who need cross file VBA macros in Calc) for Excel and Google Docs for everything else. In one case where it was around 75 people we identified every VBA/macro case and proved they weren't necessary and actually deleterious and had them replaced by sane tools. And it's even better now; the only thing I really miss is that you can't do is JSON/data import into Calc.
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Oct 23, 2018 19:24
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chin up everything sucks posted:I love this tool how about this? Scaramouche posted:I posted it before a couple years ago but everywhere I've been in charge I've converted mostly to LibreOffice (except 1 or 2 special snowflakes in accounting who need cross file VBA macros in Calc) for Excel and Google Docs for everything else. In one case where it was around 75 people we identified every VBA/macro case and proved they weren't necessary and actually deleterious and had them replaced by sane tools. And it's even better now; the only thing I really miss is that you can't do is JSON/data import into Calc. This sounds like even more of a nightmare, tbh.
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Oct 23, 2018 19:26
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Super Slash posted:Oh memories... the very first job interview I ever had was at Crytek which I remember being a grueling 3-4 hours of tests/chats etc, my poor girlfriend drove me halfway down the country and hung around the city during it. I interviewed with AWS two years ago. I wasn't looking to leave, I just to do a job interview or two every year to keep fresh. The interview was about five or six hours of phone interviews, maybe six sessions across two weeks. The entire time they didn't really give any indication of the salary range or if it was senior/junior/leader whatever. Just for a role in the cloud solution architect position. After two weeks of calls every other day, they invited me to come onsite for a full day (the email said at least ten hours) to mock pitch them an entire AWS solution to a fictitious company that I had to come up with. They sent me a link to an free AWS account sign up page, and told me to design, setup, document and deploy a solution and be ready to demo it and pitch it to multiple AWS team members. I called them up and asked them to clarify, I recieved the email on Monday and they wanted me to come in on Friday. In the meantime I have a fulltime job, two kids, and I was in the middle of buying a house. I told them I'd be happy to come in, but I needed to know more details about the job, before I took a couple days off from a job I really love to pretend to work for AWS for a week. They were dodgy about it, but I needed to know if the money was there before I committed. I'm well paid at my current job, so if I spent all that time and it was less, then I'd never take it. We hemmed and hawed since neither wanted to give up a number first. They wouldn't commit, or even give me a specific idea of the title so I could look it up. I ended up cancelling and not going through with it.
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Oct 23, 2018 20:27
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PremiumSupport posted:I interviewed for a non-IT job when I was in school and needed income. The interview started out normal but that lasted all of two minutes. The interviewer noticed me glancing at the desktop background of her computer, which was a WoW screenshot. The next hour and a half was exclusively discussion of WoW guilds, raids, and boss-fight strategies. During my interview, I got my now current boss to talk about the WarMachine figurines he was painting at home (I don't even play myself). I knew I had the job locked in at that point.
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Oct 23, 2018 20:31
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The Fool posted:This sounds like even more of a nightmare, tbh. No kidding.
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Oct 23, 2018 21:18
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Man do I love being looked at like I'm a spoilt brat whenever I bring up that our 9-1 maintenance to new dev ratio is loving absurd and that the opposite is way more common, or that 65k is at the low end for dev salaries even for a year of experience.
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Oct 24, 2018 09:41
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So its currently winter in the UK, woo! I'm wearing a hoodie in the literally staff only area of the office, where i'm sat in the corner, keeping warm. I've just been told that wearing a hoodie isn't acceptable. I wore it all last winter, I don't wear it in customer areas, etc etc. Who gives a gently caress? Don't you have actual work to do? Leave me the gently caress alone. Sefal posted:Sounds about right. I've been hired based on that and it turns out that maybe they should have tested me on my advanced scripting before hiring me. Also they should have been looking for a support guy who occasionally does infrastructure stuff, rather than an infrastructure guy who doesn't mind picking up phone and logging poo poo. Game companies are weird dogstile fucked around with this message at 11:48 on Oct 24, 2018 |
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Oct 24, 2018 11:42
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dogstile posted:So its currently winter in the UK, woo! I'm wearing a hoodie in the literally staff only area of the office, where i'm sat in the corner, keeping warm. Not unusual, we weren't allowed to wear jeans and t-shirts in the call centre - like any external customers would come there.
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Oct 24, 2018 11:49
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Yeah i'm just being grumpy. Need to find a place that doesn't expect me to dress smart, i'm tired of being told to just "wear a suit jacket" like those things retain any appreciable level of warmth. Of course the girl complaining is wearing 100% not smartwear. Which is most of the reason i'm complaining. gently caress you, you wear a shirt and slacks, see if you like it, etc etc. grumble grumble
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Oct 24, 2018 11:56
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dogstile posted:So its currently winter in the UK, woo! no it's not 
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Oct 24, 2018 12:25
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dogstile posted:Yeah i'm just being grumpy. Need to find a place that doesn't expect me to dress smart, i'm tired of being told to just "wear a suit jacket" like those things retain any appreciable level of warmth. Hoodies are evil: don't you read your Daily Mail?  (Just buy a £10 cardigan from Primark)
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Oct 24, 2018 13:01
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angry armadillo posted:no it's not It was cold this morning. It's winter. We have two modes. "Too loving hot" and "basically winter". E: Either way ill buy the thing its just an annoying policy that exists purely to do nothing but annoy people. I'm in a grumpy mood because I got no sleep, however. Probably the only reason its annoyed me so much. I've worn this thing all of last winter, bit of a sudden change. dogstile fucked around with this message at 13:19 on Oct 24, 2018 |
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Oct 24, 2018 13:17
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dogstile posted:Yeah i'm just being grumpy. Need to find a place that doesn't expect me to dress smart, i'm tired of being told to just "wear a suit jacket" like those things retain any appreciable level of warmth. It's very irritating - if you HAVE to go smart jacket type stuff though you can try a warmer material like flannel or tweed or something. Or you could be a big old fatty like me and a just a suit jacket will do the trick thanks to your layers of blubber.
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Oct 24, 2018 13:29
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dogstile posted:It was cold this morning. It's winter. well you've got plenty of time before winter arrives to sort it out 
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Oct 24, 2018 13:31
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angry armadillo posted:well you've got plenty of time before winter arrives to sort it out Where have you been? Spring and Fall no longer exist, it's summer and winter only with a weird transition period where it will switch between way too hot then suddenly snow the next day then be really hot again followed by a week of bitter cold to freeze the now melted snow into a sheet of ice to kill us all on our commute to work.
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Oct 24, 2018 15:08
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That's pretty much true a lot of places now. It seems in Pennsylvania, we only have 3 daytime temps now. 35, 55, and, 85.
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Oct 24, 2018 15:35
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