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DizzyBum posted:These people are the worst. "Just do this! It's that simple!!" It's particularly bad when you're having to design something for use by *literally an entire country* and every jackass sorry valued citizen can email us in all caps about whatever's rustled their jimmies that day. GreenNight posted:Crappy Construction Tales is a good thread. Is it? Are they back on topic now?
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Dec 6, 2018 19:31
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I've seen this multiple times before, yet it infuriates me every time.
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Dec 6, 2018 19:33
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MF_James posted:My friend, you must find the adventure of groverhaus, I honestly don't remember it super well but it's an amalgamation of being cheap, stupid and a massive failure. I think part of it involves a pool in the basement. The basement pool was a completely different group of stupidity. You may be thinking of wading in sewage for groverhaus.
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Dec 6, 2018 19:35
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Holy loving poo poo what a ride that thread was. Well worth my time.
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Dec 6, 2018 19:38
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Proteus Jones posted:The basement pool was a completely different group of stupidity. Yeah, you're right, they all kind of blend together when you've gone through 600+ pages of bad construction stuff.
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Dec 6, 2018 19:50
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Ticket comes in: Email isn't working. Alright that's weird. Yeah check that out mine just disconnected as well. Ask the Exchange guy what's up with the Exchange server. "Oh one of the datastores just unmounted. It should be back up soon." ?????????????
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Dec 6, 2018 21:36
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Renegret posted:e: and as an aside, I don't care if the god drat CEO has a service outage, he should have to call customer service just like everyone else. This is one of the biggest CLMs you can make. Yes, your CEO should go through helpdesk like everyone else. Yes he should realize it Sucks and work to improve it. But they won’t and they wont. Are you really using this incident to improve helpdesk operations for you company or are you just being pissy? The CEO, by throwing out that bullshit line, is telling you that they think their poo poo don’t stink and that they are better than everyone else. By denying them that, you are now hitting them straight in the ego and that cannot stand. You have now put yourself cleanly on their poo poo-list and you better believe that would come back to haunt you. If you had jumped in to help, the head of the goddamn company would have seen you as a dependable, solid, capable employee. And who doesn’t want that? Instead you hurt your career. YOTJ. Now. Agrikk fucked around with this message at 21:46 on Dec 6, 2018 |
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Dec 6, 2018 21:42
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There's a time to give a bigwig what they want to make a problem go away, and there's a time to spank them, this sounds solidly like the latter.
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Dec 6, 2018 21:48
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gently caress all CEOs.
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Dec 6, 2018 21:55
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It's not clear to me that Renegret meant "goddamned CEO" literally, and if not, that puts a rather different construction on things. Depending on the size of the company, it doesn't always make sense for senior leadership to have the same process as everyone else. If I was running a multinational, I'd set up a frickin' IT concierge service for the C-level executives. Partially that's because their time is insanely valuable and I wouldn't want them waiting on hold, and partially because anyone touching their IT assets needs to know that their daily activities create documents with special legal status. Having them run into some IT intern who decides to wipe and reimage their laptop could be... bad. Having a C-level decide that IT isn't responsive enough and they need their own shadow IT would be infinitely worse.
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Dec 6, 2018 21:56
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ChubbyThePhat posted:Ticket comes in: Email isn't working. Today I finally finished permanently deleting 770,000+ e-mails that were hanging out in my Deleted Items folder, it took four weeks but I can finally use my full outlook client instead of outlook.office.com. I'm sure my Exchange admins will take me off of their hit list any moment now.
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Dec 6, 2018 23:21
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Nth Doctor posted:Today I finally finished permanently deleting 770,000+ e-mails that were hanging out in my Deleted Items folder, it took four weeks but I can finally use my full outlook client instead of outlook.office.com. I'm sure my Exchange admins will take me off of their hit list any moment now. It's why we have a rule that emails older than 7 days in the deleted items folder automatically gets removed.
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Dec 6, 2018 23:22
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Zorak of Michigan posted:
Literally my job exists for this.
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Dec 6, 2018 23:28
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Mutar posted:Literally my job exists for this. I saw so many listings for this type of position when I was job hunting 2 jobs ago. I avoided them like the plague because the career path from there is uh...not great but yeah, it's definitely a thing a lot of places do.
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Dec 6, 2018 23:30
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Everyone on our team at the corporate HQ has executive support as a secondary responsibility. The main helpdesk for the rest of the company is at another site.
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Dec 6, 2018 23:47
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A ticket came in: half the country is without mobile data today, and a lot more people can't pay for shopping with their credit cards. The reason? Some chud forgot to renew a loving certificate. https://twitter.com/GossiTheDog/status/1070729453771350019
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Dec 7, 2018 00:11
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I wonder if something equally as stupid was the cause of the big mobile outage in Japan yesterday.
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Dec 7, 2018 00:16
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ChubbyThePhat posted:I wonder if something equally as stupid was the cause of the big mobile outage in Japan yesterday. Yep, it was; O2 and SoftBank were the biggest hit.
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Dec 7, 2018 00:19
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ChubbyThePhat posted:Ticket comes in: Email isn't working. Yeah , a data store unmounting isn’t a small thing.
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Dec 7, 2018 00:20
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TinTower posted:Yep, it was; O2 and SoftBank were the biggest hit. Amazing. Sickening posted:Yeah , a data store unmounting isn’t a small thing. It certainly is not. Obviously he's been too busy with the fallout from this but I am MIGHTY curious how that "just happened".
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Dec 7, 2018 00:23
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TinTower posted:A ticket came in: half the country is without mobile data today, and a lot more people can't pay for shopping with their credit cards. Translation "We're actively hunting for who is to blame and going to make them disappear into an unmarked grave".
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Dec 7, 2018 01:17
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GreenNight posted:It's why we have a rule that emails older than 7 days in the deleted items folder automatically gets removed. I wish ours did, especially with all the meeting invites that autodelete. The spam folder clears out anything over 30 days, but the deleted ones stay forever.
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Dec 7, 2018 02:36
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ChubbyThePhat posted:It certainly is not. Obviously he's been too busy with the fallout from this but I am MIGHTY curious how that "just happened". The same way "I bumped a cable in the rack and the whole unit lost power" An enterprise-class flash storage array with dual-redundant power that was NOT alerting about lost power redundancy at the time. Never mind that the person was also decommissioning hardware in the same rack at the moment he "bumped the cable". CYA only works when everyone CAN'T tell you're utterly full of poo poo.
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Dec 7, 2018 12:33
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TinTower posted:A ticket came in: half the country is without mobile data today, and a lot more people can't pay for shopping with their credit cards. Not even surprised
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Dec 7, 2018 13:04
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Zorak of Michigan posted:It's not clear to me that Renegret meant "goddamned CEO" literally, and if not, that puts a rather different construction on things. I work for an ISP, so I'm talking about if an executive loses internet service home or something. I 100% agree they should have some special batphone for their work related IT issues and I will happily go crazy over something that's affecting internal users. Once they go home and want to go watch some porn or something, that's when I stop caring. The executives will happily pull resources away from customer service outages because they were watching CNN at home and saw some flickering for a few seconds. That's when I start having problems. Renegret fucked around with this message at 17:22 on Dec 7, 2018 |
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Dec 7, 2018 16:46
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When I first started working here one of my responsibilities was running a speed check on the CEO's son's dedicated XBOX modem.
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Dec 7, 2018 16:51
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Ok that one is pretty annoying yeah. I’d be salty too.
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Dec 7, 2018 16:56
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Cat Army
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I'd run it constantly to monopolise bandwidth once in a while. Gotta get consistent test results.
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Dec 7, 2018 17:12
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Renegret posted:When I first started working here one of my responsibilities was running a speed check on the CEO's son's dedicated XBOX modem. Shortly after I got out of training I was put under a supervisor to research and put together some new training material for the coding language we use. My supervisor was also our location's nominal IT guy. I did my work, gave him my material, and waited for feedback on what i should change/improve, instead he started assigning me IT tasks like making reams of Cat5 Cable, setting up new computers, installing an anti-virus on his friend's computer, etc. Then he went on vacation for a month and I started reporting to a new supervisor who was very angry at me for not making more progress on the training material. Was brought in for a talk with the branch manager about managing my time more effectively and I made my case, got a month to 'make things right' and I did. Took me a couple of years to be able to even be in the same room as our "IT Guy" without wanting to stab him in the throat.
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Dec 7, 2018 17:30
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GreenNight posted:It's why we have a rule that emails older than 7 days in the deleted items folder automatically gets removed. WHAT?? After I read an email, if it requires follow up I delete it, then go through my deleted items when I have time and follow up on all the emails and move them into my archived folder. Good thing you don't work for me or you'd be responsible for potentially millions of dollars of lost sales opportunities!
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Dec 8, 2018 23:29
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We don't have archiving either. Eat poo poo hoarders.
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Dec 8, 2018 23:31
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GreenNight posted:It's why we have a rule that emails older than 7 days in the deleted items folder automatically gets removed. Man, if I sign out of my work account at any point, even for a few seconds and sign back in immediately afterwards, any items that were in my deleted folder in Outlook during that session are automatically purged for good.
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Dec 9, 2018 00:18
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Kurieg posted:Shortly after I got out of training I was put under a supervisor to research and put together some new training material for the coding language we use. My supervisor was also our location's nominal IT guy. Honestly this is my current issue with IT in general. I seem to constantly find myself working for more than one manager. Please one, the other wants you to be fired because you're "ignoring them". You need to "prioritise" better but you bet your rear end if you don't "prioritise" exactly the way they want you too, they think you're useless. Had the choice between sorting out an issue for the company owner or doing some small time data poo poo for my manager. Choose the company owner, manager got pissy, complained to company owner. Ok, cool, i guess. And they're wondering why i'm leaving, lmao
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Dec 10, 2018 12:51
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AlexDeGruven posted:The same way "I bumped a cable in the rack and the whole unit lost power" I did something the other month where I considered using that line to my boss and thought nah I'm just going to 'fess up here  He wasn't bothered. My helpdesk guy used it on me so I grilled him a bit and he didn't admit whatever he did, but kept hinting that he obviously did something.
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Dec 10, 2018 12:54
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https://www.bbc.co.uk/news/uk-46497526quote:NHS told to ditch 'absurd' fax machines Finally someone's trying to get rid of fax machines.
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Dec 10, 2018 13:26
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Jewel posted:https://www.bbc.co.uk/news/uk-46497526 
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Dec 10, 2018 13:51
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No fax number. 2/10
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Dec 10, 2018 13:57
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Our place deletes after 45 days and archives are user based and not backed up (only limited shared space on the server, and only things on the server are backed up, so all the archived mail goes local) The problem here is that, most things are emailed because there is little to no documentation, so you have to dig up the email they sent you that one time and hope you can find, and OOPS you forgot to archive it and it's gone. Guess I'm making this ticket someone else's problem because I can't remember how to do it and no one else remembers either.
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Dec 10, 2018 14:51
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dogstile posted:Honestly this is my current issue with IT in general. I don’t know if you have thought of this yet, but have you tried finding a job where you report to one person? Like I get something happening after you joining but since this has happened multiple times it seems like you aren’t asking this during the interview process. Having multiple bosses is incredibly dumb and shows your org is loving stupid in a huge way.
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Dec 10, 2018 15:54
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Yeah i get the recurring theme. First time wasn't a mistake so i "learned", 2nd time, different company. They did a "reshuffle" and I ended up with two, this time i was supposed to have one and about 5 months in picked up a second via way of the company CEO butting in and decided he needed someone to do his personal poo poo on company time. I didn't really care because it was company time, but someone did. I was too helpful, i guess.
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Dec 10, 2018 18:59
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