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AlexDeGruven posted:Home and work confluence has arrived and I'm at a loss. The only time I have that kind of problem is when there is anything else messing with the DNS like a hotel wifi set up or competing software like Direct Access. Not the former but there anything like the later?
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Jan 24, 2019 04:42
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Weatherman posted:Is the veeam update process relatively easy? I have "install latest update" on my list of things to do but since I only learnt what veeam was last November, I'm a bit wary of changing in production. You literally run the update file and follow the wizard. I've also found it very resilient, the few times it has had an issue it has rolled itself back without a problem. Also, the Veeam support is pretty good, you ring up and the 1st person you talk to is the engineer who will be helping you. There is no talking to a call handler who assigns it a priority and promises a call back within 4 hours or so. This is in the UK at least, unsure if their support is different elsewhere?
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Jan 24, 2019 11:46
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LethalGeek posted:The only time I have that kind of problem is when there is anything else messing with the DNS like a hotel wifi set up or competing software like Direct Access. Not the former but there anything like the later? Only thing I can think of is that the router is doing some form of AP isolation, but since that's not an available setting, I can't validate that. Also, the fact that it only bothers 5GHz and not 2.4 on her laptop is extra weird. I have seen some posting on Netgear forums that people had trouble with local SMB shares on 5, but not on 2.4. The default Netgear software is pretty poo poo, so I'm probably going to throw DD-WRT on it this weekend so I can regain some control over things.
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Jan 24, 2019 13:48
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True to the thread title, and being intentionally vague, guess who has two thumbs and management that is scrambling to find out why our MSFT support numbers have expired?
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Jan 24, 2019 17:58
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AlexDeGruven posted:I don't have any special settings on the router (Netgear Nighthawk X4S) other than restricting DHCP range to the 2-100 IPs. I have this model and 5ghz has some major fuckery in the current live firmware I had to go back two versions.
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Jan 24, 2019 18:53
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Dirt Road Junglist posted:True to the thread title, and being intentionally vague, guess who has two thumbs and management that is scrambling to find out why our MSFT support numbers have expired? ohh! Ohh! Can I guess? Is it you? And for the reason, I'm gonna go with lovely VAR forgetting to even bill you for the support renewal.
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Jan 24, 2019 19:15
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22 Eargesplitten posted:We're going to be fawning over that thing for the next page, aren't we? Quit bucking the system
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Jan 24, 2019 20:03
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Buck you 
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Jan 25, 2019 00:02
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Had a demo of a VoIP deskphone today. The things run an out-of-date version of Android (6, January 2018 security patches), require people to log into their Google accounts as part of the setup process, download the actual phone application from the store, and give people free rein to install whatever apps they want, the thing is a sea of update notifications for 15 minutes after first booting. I have no idea how you can take a telephone and gently caress it up so badly. The icing on the poo poo cake is that it also runs slowly so it’s not even a good telephone. The vendor suggests we manage them by enrolling them in MDM (because none of the Android stuff can be provisioned by the PBX), and I was too shocked to laugh them out the room.
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Jan 25, 2019 01:37
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Thanks Ants posted:Had a demo of a VoIP deskphone today. The things run an out-of-date version of Android (6, January 2018 security patches), require people to log into their Google accounts as part of the setup process, download the actual phone application from the store, and give people free rein to install whatever apps they want, the thing is a sea of update notifications for 15 minutes after first booting. The punchline: your boss loved it and has already placed an order.
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Jan 25, 2019 01:53
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Nah they thought it was poo poo as well, thankfully. I can definitely see people wanting the shiny thing though.
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Jan 25, 2019 01:57
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Thanks Ants posted:Nah they thought it was poo poo as well, thankfully. I can definitely see people wanting the shiny thing though. Its not Avaya is it? We are testing a Avaya Vantage phone now and its a huge pile of poo poo. So I've been fighting a DNS issue with outgoing emails to a specific company, until recently, we never had a single issue with them. Turns out our mail gateway's hostname doesn't line up with PTR and A records. How no one noticed for years is a goddamn mystery. Apparently it was "too much work" to change this setting on the server, so it had to be done in DNS. For some reason, our department handles DNS, even though it should be handled by our AD/Windows group. I jump on the servers and fix the records on Monday evening. Tuesday rolls around and still things aren't showing up right. Start digging in further. Turns out while the individual records are low, the SOA isn't. In fact, one of them is set for 48 hours for some goddamn reason. 2 days past, I had to travel to fix some gear at a site, and I'm getting emails saying its still not fixed. I get back to the office, and poke around further, and jesus christ find even more things. Now some sites are reporting the right addresses online, but depending on which server I get and random luck, I get either the current address or the old one. Wish we could have just hosted this all externally like I wanted. But one manager insisted that we had to have these onsite. He also wasn't the person who had to manage these.
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Jan 25, 2019 04:46
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Thanks Ants posted:Had a demo of a VoIP deskphone today. The things run an out-of-date version of Android (6, January 2018 security patches), require people to log into their Google accounts as part of the setup process, download the actual phone application from the store, and give people free rein to install whatever apps they want, the thing is a sea of update notifications for 15 minutes after first booting. I don't understand how the VoIP phone vendors manage to gently caress this up so badly. Somehow most of them even have a worse phone app than the barebones SIP client that's been built in to Android for years. All they have to do is take a modern Qualcomm reference platform, remove the cellular components, add PoE, and attach it to a handset with a dialpad in a way that doesn't look idiotic. It shouldn't be such a challenge.
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Jan 25, 2019 05:19
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That there are now actual, wired telephones running android is a pretty great part of that story. Clearly I'm late to that party.
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Jan 25, 2019 05:47
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Thanks Ants posted:Had a demo of a VoIP deskphone today. The things run an out-of-date version of Android (6, January 2018 security patches), require people to log into their Google accounts as part of the setup process, download the actual phone application from the store, and give people free rein to install whatever apps they want, the thing is a sea of update notifications for 15 minutes after first booting. I do telephony stuff for a living and... the more advanced an IP phone is, the shittier it is going to be. You do not want the fancy-rear end latest-model IP phone, those are hacked-together poo poo piled on top of a rebranded android tablet that comes with a 500% markup but without a battery. You want a basic-rear end model or a plain digital phone that actually just works. I work with a lot of Avaya stuff, and their plain 9508 digital phones and 9608 IP phones are absolutely great. Their new supposedly cutting-edge stuff like the Vantage phones is complete poo poo and a pain in the rear end to configure too.
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Jan 25, 2019 05:48
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CitizenKain posted:Its not Avaya is it? We are testing a Avaya Vantage phone now and its a huge pile of poo poo. lol is it ever. 
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Jan 25, 2019 05:51
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My first payslip of the year and I find out that I've apparently spent eighty hours of vacation time at work doing work 
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Jan 25, 2019 05:56
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Ghostlight posted:My first payslip of the year and I find out that I've apparently spent eighty hours of vacation time at work doing work Did you forget to submit all your time sheets or what?
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Jan 25, 2019 06:10
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Entropic posted:I do telephony stuff for a living and... the more advanced an IP phone is, the shittier it is going to be. You do not want the fancy-rear end latest-model IP phone, those are hacked-together poo poo piled on top of a rebranded android tablet that comes with a 500% markup but without a battery. You want a basic-rear end model or a plain digital phone that actually just works. We had to roll out temporary 9608s to the locations that needed the video phones. As they needed to migrate to our voip system, and as far as I know, no one is really missing their old video phones. Really the only downside to the 9608s is they don't support bluetooth, if they did that, none of the users would have much to complain about. The only real downside is how fragile the network ports our, apparently our help desk figured that unplugging the phone is a first step to take in phone troubleshooting. If you don't pull the cord out straight, you can break something on the connector.
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Jan 25, 2019 06:44
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Entropic posted:Did you forget to submit all your time sheets or what?
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Jan 25, 2019 07:12
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Yeah I was talking about the Vantage handsets. Complete poo poo. In other news, yesterday I spoke with some Azure ‘consultants’ that wanted to use 172.168.0.0/16 as a private vnet subnet 
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Jan 25, 2019 09:30
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Thanks Ants posted:Yeah I was talking about the Vantage handsets. Complete poo poo. You can use anything as a private network if you want. 
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Jan 25, 2019 09:36
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Ghostlight posted:No they were all submitted, it just defaulted to the last used code and I hadn't been checking what code I was filing under because I only ever file under one code and neither my manager or timesheet supervisor had thought it might be a mistake that I was charging everything to vacation while also being in the office and dealing with them daily. Sounds like a trivial problem to fix.
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Jan 25, 2019 09:48
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A ticket came in:customer posted:upload down ios image in the cmc That's all the info I got. So yeah, let me get right on that.
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Jan 25, 2019 09:49
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Thanks Ants posted:Yeah I was talking about the Vantage handsets. Complete poo poo. Methanar posted:You can use anything as a private network if you want. One of our offices uses a public range owned by North Korea, or Iran or Cuba or something. The guy working in that office got fired and fixing that has been on the new guy's todo list for a while. I asked him to move it up when I saw the articles about Slack banning people who had ever connected from embargoed countries.
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Jan 25, 2019 12:15
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Lady had filed a ticket asking for some handholding with a software thing. I helped her, asked her to follow up with any questions. 3 weeks later she calls my cell while I'm teaching a class--I ask if I can call her later and she agrees. I catch her just as she's leaving for the day, and we agree to talk the next morning. At 8:30, I get her on the phone and politely tell her 1) we have lots of nice user-friendly documentation that answers her exact questions, 2) I can help for a bit but I have a 9am meeting and am booked the rest of the day. She asks how she can receive further assistance and I ask her to file a new ticket. At precisely 9:50 she files a new ticket, and at 9:51 she sends my boss an email saying "I'VE BEEN ASKING FOR HELP FOR DAYS AND NOBODY HAS REACHED OUT TO ME. THIS IS URGENT [the stuff she needs is for April] AND I AM VERY FRUSTRATED." Happy ending: after the dust all settles and my boss gives me poo poo for asking if I can call this lady next week "in front of a VP [of a different department who told me later that she didn't want to be involved in the conversation anyway]", crazy lady sends an email to my boss: quote:I just got off the phone with Macaroni! Guy Axlerod posted:I asked him to move it up when I saw the articles about Slack banning people who had ever connected from embargoed countries.
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Jan 25, 2019 14:07
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incoherent posted:I have this model and 5ghz has some major fuckery in the current live firmware I had to go back two versions. Well, at least I know it's not (totally) due to my incompetence. What version are you currently running? And is it straightforward to back-level it, or does it require fuckery? Edit: backdated to x.52 and all of my DNS-related poo poo is working fine. I think I'll stick around here for a while. AlexDeGruven fucked around with this message at 16:26 on Jan 25, 2019 |
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Jan 25, 2019 14:36
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Helpdesk: ****URGENT**** computer: keeps spinning even after reboot... NEEDS PC TO WORK, PLZ RESPOND ASAP me: *keeps watching nature documentaries on youtube* Helpdesk, twenty minutes later: never mind me: *keeps watching nature documentaries on youtube* helpdesk as gently caress
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Jan 25, 2019 16:42
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AlexDeGruven posted:Edit: backdated to x.52 and all of my DNS-related poo poo is working fine. I think I'll stick around here for a while. Glad it could help. I only found out about this DEEP into a netgear forum thread dated from december. HW is reliable, but man gently caress netgear firmware and I get why there is a fan firmware now.
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Jan 25, 2019 19:34
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incoherent posted:Glad it could help. I only found out about this DEEP into a netgear forum thread dated from december. HW is reliable, but man gently caress netgear firmware and I get why there is a fan firmware now. Yeah, I'm still considering going to DD-WRT, mainly because of familiarity and control (I want to set an internal DNS server in the DHCP config, but I can only configure the ranges, for example).
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Jan 25, 2019 19:55
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AlexDeGruven posted:Yeah, I'm still considering going to DD-WRT, mainly because of familiarity and control (I want to set an internal DNS server in the DHCP config, but I can only configure the ranges, for example). OpenWRT is probably a better bet.
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Jan 25, 2019 19:59
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Javid posted:That there are now actual, wired telephones running android is a pretty great part of that story. Clearly I'm late to that party. https://www.ui.com/unifi-voip/uvp/ 
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Jan 25, 2019 20:02
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Sticking with our Cisco 7942's, thanks.
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Jan 25, 2019 20:03
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Ticket came in: someone sideloaded bittorrent client onto our phones.
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Jan 25, 2019 20:05
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they should just have a dock for my mobile.
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Jan 25, 2019 20:17
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This just reminds me of 
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Jan 25, 2019 20:58
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nominal posted:Helpdesk: ****URGENT**** computer: keeps spinning even after reboot... NEEDS PC TO WORK, PLZ RESPOND ASAP If you ignore a problem long enough, it ceases to be a problem. Either it fixes itself, or it became a different problem(which you can then ignore)
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Jan 25, 2019 21:25
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The 'shouldn't exist' part is correct. I don't think Ubiquiti have ever had those phones working, and still don't know what their plans are. Reading their forums there are people who seem to not accept that something can exist unless it's made by Ubiquiti so you get weird requests for them to bring out their own range of UPSes.Johnny Aztec posted:If you ignore a problem long enough, it ceases to be a problem. I do this with colleagues who are a bit too quick to ask for help, and do it a bit too often. Just wait half an hour before getting back to their email and often there's a follow-up message about having fixed the problem that arrives in the meantime.
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Jan 25, 2019 21:25
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Thanks Ants posted:The 'shouldn't exist' part is correct. I don't think Ubiquiti have ever had those phones working, and still don't know what their plans are. Initially you had to configure them through their controller software, more recently they've added support for TFTPing a config based on option 66, but the config file format is as lovely as Grandstream's. quote:Reading their forums there are people who seem to not accept that something can exist unless it's made by Ubiquiti so you get weird requests for them to bring out their own range of UPSes. wolrah fucked around with this message at 21:51 on Jan 25, 2019 |
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Jan 25, 2019 21:49
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wolrah posted:They technically "work" fine as far as what they claim in their sales materials, I have the exact model pictured in my inventory somewhere and used it as a primary phone for a week when it showed up, but they definitely had more ambitious plans for their own PBX platform and the whole VoIP line which have gone absolutely nowhere. ugh grandstream config files are the worst. it's just 10,000 lines of options that shouldn't exist, but if you change one it could very well gently caress absolutely everything.
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Jan 25, 2019 21:56
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