|
My dad had white hair by the time I was starting the 1st grade. I fully attribute this to him having to do his own IT in his high school PC lab. And also having to deal with high school students on a regular basis. Back when school shootings in the US were rare, he had cops storm his classroom cuz a student had a gun. I'm glad my dad is retired.
|
#
?
Feb 17, 2019 16:53
|
|
|
|
| # ? May 23, 2024 21:45 |
|
|
Just for historical documentation, my issue with the HP laptops turned out to be the Intel Wireless drivers and the magic of Windows 10. The HP Zbooks shipped with the last known good drivers, 20.9*, and as soon as you turned them on with internet access - or reimaged them - they would download the latest drivers, 20.100, with which this has been a known issue since last December. The secret sauce turned out to be specifically rolling back the driver in Device Manager (wow, I didn't even know this feature existed) or downloading the yet-to-be-published by Microsoft or HP 20.120 drivers from Intel. At least it wasn't DNS.
|
|
#
?
Feb 18, 2019 04:33
|
|
|
Ghostlight posted:At least it wasn't DNS. If it weren't for DNS, none of this would have happened. 
|
|
#
?
Feb 18, 2019 08:33
|
|
|
Another It would flag up a lot of false-positives, names that just happened to also be obscure derogatory terms, random phrases like "gimme a call" (could be grooming etc.) There were logs from a few months before I started, a guy, the data officer, was writing HARDCORE erotica in his office, and not just for a day or a week, but MONTHS. This poo poo wasn't tame either. So I'm guessing that's why they hired a new data officer around the time I started. Another time I checked the tool, and this is what got me in hot water, was when an email from the head popped up, discussing his career, intentions, that NO ONE saw except him and the deputy head. I couldn't help it and I told my manager at the time, and somehow it spiralled from there. Apparently the head was FUMING about it and even though I really didn't do anything wrong he wasn't going to do me any favours from there. He swore in the email which is what flagged it up. Needs to know that just because he's head he isn't immune from the strict rules of a school network. It's government-regulated. Then there was some commotion when I found out the manager that left 5 years prior had added full delegation rights to HR's mailbox, and upon investigating an audit was done which revealed I added and removed myself also. They are very strict and will investigate any little thing, there is no informal process to anything, it all goes through the proper channels because kids are at risk, it can be very stressful but I can't say it isn't good experience... I went in overqualified, experienced, but it gave me a push to realise I can make the jump to managing small/medium networks from the ground up.
|
|
#
?
Feb 18, 2019 10:25
|
|
|
Ghostlight posted:Just for historical documentation, my issue with the HP laptops turned out to be the Intel Wireless drivers and the magic of Windows 10. It's always DNS.
|
|
#
?
Feb 18, 2019 14:52
|
|
|
Thanks Ants posted:Who's cancelled your internet? Eventually they caved and went 'we will just put those back for your sir' but it was hard work. In a nutshell, we discovered we were renting way more numbers than we required, so we cancelled all the excess last year, then as we found out we cancelled a few too many, usual story, management didn't pay attention but no biggie - we put a request in to reinstate the ones we needed - this happened no problems, except the helpdesk randomly decided they needed to send an engineer for 1 specific number even though it was already working so we said no it's fine just stand the engineer down so they interpreted that instruction as 'ok if everything is working, we will cancel 3 of the 12 numbers you've asked for'  how dare I say we don't need their engineer I guess ?!
|
|
#
?
Feb 18, 2019 14:52
|
|
|
No joke though, once at a prior job I was having internet issues. None of my neighbors were. Guess what resolved the problem? You guessed it, flushing the DNS cache.
|
|
#
?
Feb 18, 2019 14:53
|
|
|
Ghostlight posted:At least it wasn't DNS. You say that now. And thank you for pointing out one of the issues we've been having with the goddamn Zbooks. (Informal poll, "Zee Books" or "Zed Books"? Why yes, I did work nights on the global phone support center for a long time, and I do speak in half British-isms these days.) I used to work for a small engineering firm (40-60 employees when I was there), and we had a Sonicwall setup for the firewall with content logging built in. At least three times, I had to stand up in an all-hands meeting and say, "HR won't let me name names, but the people who are looking at porn at work? I know about it, and so does HR. So knock it the gently caress off." We were located in the rural northwest, so the top web hits were, like, Cabelas, Cheaperthandirt, and ESPN...unless it was March Madness. Sometimes I'd block the sports streaming URLs for funsies, and then sit in the server room watching, like, golf or MMA, just to spite my co-workers. I mean, I rarely go full BOFH, but those fuckers deserved it.
|
|
#
?
Feb 18, 2019 16:30
|
|
|
In the way back when if someone pissed me off I'd unplug their machine at the switch. Then when they'd come to my desk asking about it I'd tell them they had to call helpdesk. Then I'd run into the server room and unplug their phone. When they'd get someone to call helpdesk for them I'd go and plug it all back in and say "no fault found, suspect user error".
|
|
#
?
Feb 18, 2019 16:36
|
|
|
Arquinsiel posted:In the way back when if someone pissed me off I'd unplug their machine at the switch. Then when they'd come to my desk asking about it I'd tell them they had to call helpdesk. Then I'd run into the server room and unplug their phone. My goon friend's dad was the IT guy at the engineering firm before I got there, and his advice for me was, "Occasionally reboot the server, then run around the office acting like something's really wrong, then take credit for it all working again once the server's back up."
|
|
#
?
Feb 18, 2019 16:39
|
|
|
Mad lad engineering tip.
|
|
#
?
Feb 18, 2019 16:48
|
|
|
Arquinsiel posted:In the way back when if someone pissed me off I'd unplug their machine at the switch. Then when they'd come to my desk asking about it I'd tell them they had to call helpdesk. Then I'd run into the server room and unplug their phone. So you were basically BOFH  (good man)
|
|
#
?
Feb 18, 2019 17:00
|
|
|
Dirt Road Junglist posted:My goon friend's dad was the IT guy at the engineering firm before I got there, and his advice for me was, "Occasionally reboot the server, then run around the office acting like something's really wrong, then take credit for it all working again once the server's back up." Wibla posted:So you were basically BOFH
|
|
#
?
Feb 18, 2019 17:53
|
|
|
I had a job in which my hardware was severely underpowered and we had no budget for a refresh. So I would patch/reboot poo poo during business all the time and make grand announcements after the servers were back up saying I’d fixed the issue for now and won’t you please give me budget for proper kit. Then I’d go back to surfing the web.
|
|
#
?
Feb 18, 2019 18:13
|
|
|
A copier update came in? I'm suddenly swimming in a sea of tickets about how the copier is now scanning things as images instead of PDFs. Please do the needful. The copier is now sporting an entirely new UI and I don't know when or how this happened. There's not even an option in the admin console to do a firmware update. Oh well, I double check that all the scanning preference in the admin console are set for PDF and then go check out the copier. The default option is now TIFF and has to be changed to PDF when you scan something. After half an hour of poking through the new menus, there is no option to set a default. The web admin console still has all of its options correlating to the old UI. I'm still figuring all this out so an email gets sent out to faculty instructing them to double check that they have PDF selected as the file type when they scan something and then a picture walkthrough on how to do so. I have now received eleven emails from users demanding that I just make PDF the default, and after explaining that it doesn't seem to be an option at the moment, I had one user inform me that it's really simple to do and I should just do it already because it would make everything a lot easier for them. Thanks, idiot teacher who almost got fired last year for stashing tons of pirated movies on your classroom computer. Thanks for informing me that I don't know what I'm talking about and how you should be absolved of taking even one ounce of personal responsibility on this. Eat my whole butt, Ricoh.
|
|
#
?
Feb 19, 2019 21:17
|
|
|
 Why would they make it default to .tiff? I wouldn't be surprised if a lot of places have that extension blocked for email attachments.
|
|
#
?
Feb 19, 2019 21:33
|
|
|
A printer with software that changes without warning, the stuff of nightmares
|
|
#
?
Feb 19, 2019 22:29
|
|
|
Wibla posted:My Lenovo P52 is a pile of poo poo, and their new thunderbolt dock is even worse. The TB dock is garbage. The old platform docks with the proprietary connector were so reliable 
|
|
#
?
Feb 19, 2019 22:34
|
|
|
Thanks Ants posted:A printer with software that changes without warning, the stuff of nightmares
|
|
#
?
Feb 19, 2019 22:45
|
|
|
larchesdanrew posted:
Man this is one of those things that really sets me off. I hate is when people tell me something is easy or simple when don't tell you how to do said easy or simple thing. I had a co worker who used to say stuff like this all the time when then would mysteriously stop responding to emails or chat messages when I would ask how to do said easy fix.
|
|
#
?
Feb 19, 2019 22:54
|
|
|
Mute_Fish posted:Man this is one of those things that really sets me off. I hate is when people tell me something is easy or simple when don't tell you how to do said easy or simple thing. I had a co worker who used to say stuff like this all the time when then would mysteriously stop responding to emails or chat messages when I would ask how to do said easy fix. Today someone told me a dumb issue they were having with their laptop was because of a firewall setting. Well genius since you are the IT guy now why don't you just go ahead and loving fix it.
|
|
#
?
Feb 19, 2019 22:55
|
|
|
Mute_Fish posted:Man this is one of those things that really sets me off. I hate is when people tell me something is easy or simple when don't tell you how to do said easy or simple thing. I had a co worker who used to say stuff like this all the time when then would mysteriously stop responding to emails or chat messages when I would ask how to do said easy fix. This is the real way to deal with this rear end in a top hat. "I have personally tested and verified that there is no way to reset this to the default option, and have attempted exhaustively to find reference to this in internal settings configs drivers and documentation. If there is an easy process I have overlooked, I am happy to get that applied to the printer expediently, however until then please refer to the previous documentation on how to scan as pdf." This user is probably of the camp that "computers are loving magic and can do anything forever" rather than grounded in the cold hard reality of having to support a printer.
|
|
#
?
Feb 19, 2019 23:02
|
|
|
DelphiAegis posted:This is the real way to deal with this rear end in a top hat. "I have personally tested and verified that there is no way to reset this to the default option, and have attempted exhaustively to find reference to this in internal settings configs drivers and documentation. If there is an easy process I have overlooked, I am happy to get that applied to the printer expediently, however until then please refer to the previous documentation on how to scan as pdf." My response was something like "Thanks, that's the goal, but until they update the admin console to reflect the changes to the new UI, there's not a lot that can be done on my end. As soon as I figure something out I'll let everyone know, or you're more than welcome to rectify this issue yourself if you're already familiar with the process."
|
|
#
?
Feb 19, 2019 23:04
|
|
|
Thanks Ants posted:A printer, the stuff of nightmares
|
|
#
?
Feb 19, 2019 23:16
|
|
|
DelphiAegis posted:This is the real way to deal with this rear end in a top hat. "I have personally tested and verified that there is no way to reset this to the default option, and have attempted exhaustively to find reference to this in internal settings configs drivers and documentation. If there is an easy process I have overlooked, I am happy to get that applied to the printer expediently, however until then please refer to the previous documentation on how to scan as pdf." O indeed that is a good response. In my case though the main offender was a another consultant (computer janitor) at an MSP (gently caress MSPs) i used to work for. If its an end user saying stuff like this its annoying but as it was a fellow IT bod it was ether a) he knew how to fix something and was not going to tell me or b) didn't know and just wanted to sound sound smart ether way he was a bit of a mong.
|
|
#
?
Feb 19, 2019 23:33
|
|
|
 Gee, thanks ATT, except my email address happens to start with a loving number you loving stupid rear end in a top hat. Get hosed. edit:  Wowee I didnt realize we time travelled back to 2002, goddamn. AAAAA! Real Muenster fucked around with this message at 00:03 on Feb 20, 2019 |
|
#
?
Feb 20, 2019 00:00
|
|
|
ugh that feeling when you can't even stand to watch a user fail at changing their own password any longer. I tried for 40 loving minutes to help talk them through it. I was right there, watching every keystroke. I said, "I'm sorry, I don't mean to be rude, but I'm going to do this for you because I cannot sit here all day watching you fail at this. You can figure out how the keyboard works after I get you logged in."
|
|
#
?
Feb 20, 2019 00:18
|
|
|
The babies at my company would have went to their bosses for that and I'd have to talk to HR again about treating people like infants and not adults.
|
|
#
?
Feb 20, 2019 00:19
|
|
|
GreenNight posted:The babies at my company would have went to their bosses for that and I'd have to talk to HR again about treating people like infants and not adults. I gotta say at least she took it pretty well. I think she was more relieved than anything to just have it done. She looked flustered like someone was holding a gun to her head screaming at her. Her hands were shaking and her eyes were watery like she was about to cry.
|
|
#
?
Feb 20, 2019 00:23
|
|
|
AAAAA! Real Muenster posted:
|
|
#
?
Feb 20, 2019 00:36
|
|
|
GreenNight posted:The babies at my company would have went to their bosses for that and I'd have to talk to HR again about treating people like infants and not adults. We had a rule at my old university job that all comments typed on a case are to be considered public comments. They were considered private initially in our homebrew CRM, until one of our techs printed out the case file and had it on the top of his clipboard while riding in an elevator with the student and her dad. Apparently one of us had put her on blast for, among other things, being a "dumb bitch who can't follow directions," and guess who happened to see the notes? 
|
|
#
?
Feb 20, 2019 00:46
|
|
|
AAAAA! Real Muenster posted:
Uhh.. without @ being a valid character wouldn't all e-mail addresses fail that test?
|
|
#
?
Feb 20, 2019 01:09
|
|
|
AAAAA! Real Muenster posted:
A clear sign someone is not handling external inputs into a database properly, burn it with fire. It's probably storing password in cleartext.
|
|
#
?
Feb 20, 2019 05:33
|
|
|
AAAAA! Real Muenster posted:
Invariably, the places that pull that poo poo also make you log in to get any support, so it's pretty much "gently caress you, go away"
|
|
#
?
Feb 20, 2019 05:34
|
|
|
If I need to figure out why an application that the vendor has washed their hands of that pulls information from a database, image files from file shares, and then mashes them together in a Word document performs massively different depending on which user account is logged in, where should I start? I realise this is a very open-ended question, I figured I'd start with something like Process Monitor and see what tasks the exe spawns and what files it tries to touch and go from there, maybe try and get a trace from someone having the problem and somebody who isn't to try and compare them. Does that sound sensible?
|
|
#
?
Feb 20, 2019 12:07
|
|
|
Thanks Ants posted:If I need to figure out why an application that the vendor has washed their hands of that pulls information from a database, image files from file shares, and then mashes them together in a Word document performs massively different depending on which user account is logged in, where should I start? Does that happen if the users try the application on the same computer, or are they using different computers? In other words is the issue tied to the userID or to the computer? That would be the first thing I'd try to determine.
|
|
#
?
Feb 20, 2019 12:46
|
|
|
DelphiAegis posted:This is the real way to deal with this rear end in a top hat. "I have personally tested and verified that there is no way to reset this to the default option, and have attempted exhaustively to find reference to this in internal settings configs drivers and documentation. If there is an easy process I have overlooked, I am happy to get that applied to the printer expediently, however until then please refer to the previous documentation on how to scan as pdf." Or Dear rear end in a top hat's manager, I am sure you are aware of the recent printer issue that has made it more difficult for colleagues to scan PDFs. We have exhausted our expertise in the IT department yet have not been able to arrive at the solution. Whilst this sounds ominous I have been informed by your direct report, "rear end in a top hat" that this issue is actually quite simple to fix. I understand he is probably very busy but if you would be able to spare him for half an hour to provide some guidance on how to implement this simple fix I am sure the entire facility will greatly appreciate being able to use their photocopier again I hope you can give this matter your consideration Thanks IT
|
|
#
?
Feb 20, 2019 13:39
|
|
|
Proteus Jones posted:Does that happen if the users try the application on the same computer, or are they using different computers? Follows the user around, even if I wipe out their profile. The account that has no issues is a domain admin, the account that has problems is a local admin (was a standard user but permissions were elevated to test). I'm convinced that this application is trying to access something that it doesn't have access to and is timing out, but I have no way of knowing. Is there a way to get a log out of Word at all, might be easier to read than a shitload of data out of procmon.
|
|
#
?
Feb 20, 2019 14:11
|
|
|
It you elevate the user that is having the issue to domain admin to test does it perform correctly? Is the output between the domain admin and the problem user identical?
|
|
#
?
Feb 20, 2019 14:52
|
|
|
|
| # ? May 23, 2024 21:45 |
|
|
Kurieg posted:Uhh.. without @ being a valid character wouldn't all e-mail addresses fail that test? Not necessarily. You can log into google as "<GOOGLE ID>" or "<GOOGLE ID>@gmail.com". It still takes you to gmail. Of course, that assumes that the email domain is going to be the same.
|
|
#
?
Feb 20, 2019 15:09
|
|