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The whole point of putting this document in a shared drive was to prevent a bunch of different copies and versions of it being littered everywhere, so please stop making new copies and putting them in the drive every time you make a change!! 
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Feb 28, 2019 22:27
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Polio Vax Scene posted:The whole point of putting this document in a shared drive was to prevent a bunch of different copies and versions of it being littered everywhere, so please stop making new copies and putting them in the drive every time you make a change!! AAAAAAAAAAAA IMPORTANT -COPY(3) -FINAL v2.3b 02-28-2019 AAAAAAAAAAAA IMPORTANT -COPY(3) -FINAL v2.4b AAAAAAAAAAAA IMPORTANT -COPY(3) -FINAL v2.4b 02-21-2019 well gently caress, which one is the newest? Who the gently caress added a date to the title TWICE? why are we... oh gently caress it just keep doing that.
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Feb 28, 2019 22:32
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stevewm posted:Yeah, I have always tried getting any local contact info for Comcast. They will never give it out. Do wait until they bore it first before you tell Comcast to kiss your rear end. That poo poo is expensive, feel good knowing you stuck it to Comcast in some small way.
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Feb 28, 2019 23:02
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Pretty sure somebody just cc'd my manager on an e-mail with the intent of getting me in trouble for not having sent them some documentation, and it took all of my power not to attach the original, already sent e-mails to the response rather than just attaching the docs directly.
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Mar 1, 2019 00:49
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I wish sales would stop doing things for free, it fucks the relationship with the client from day zero
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Mar 1, 2019 00:56
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DigitalMocking posted:You need a broker who will deal with all of this poo poo, get installs done for you in places there aren't installs. Telecom seems to be prime for this - you need to know ~a guy~ and poo poo gets done but going in the front door, or even the side door, you’d think the place ran on the ghost of existence staffed by remedial students.
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Mar 1, 2019 01:58
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Thanks Ants posted:I wish sales would stop doing things for free, it fucks the relationship with the client from day zero We had signed loving contract with a new client last year and right after the first production run they said oh yeah we forgot to mention we also want it dusted with unicorn farts, too can you start doing that from now on* and our president, who comes from a sales background says sure! No problem! I estimate I've got about nine more months left before someone asks me why the hell we're giving away unicorn farts and I'm just going to shrug. *And we don't want to pay more for them, either
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Mar 1, 2019 02:16
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Partycat posted:Telecom seems to be prime for this - you need to know ~a guy~ and poo poo gets done but going in the front door, or even the side door, you’d think the place ran on the ghost of existence staffed by remedial students. IMO it’s because all the people who have worked at places like AT&T for a hundred years have died or retired and the new people can never catch up on all the institutional knowledge.
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Mar 1, 2019 02:19
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Inspector_666 posted:Pretty sure somebody just cc'd my manager on an e-mail with the intent of getting me in trouble for not having sent them some documentation, and it took all of my power not to attach the original, already sent e-mails to the response rather than just attaching the docs directly. That's my go to move for that bullshit. It always happens when they've dropped the ball on something and they're on the ropes. You want to play games motherfucker? Try do deflect it on me, implying I haven't done my job? OK, if that's how you want it done. "I have sent you these documents on $date1 and $date2. Please see attached emails. As you can see the documents requested are in these email that are addressed directly to you. Please let me know if you need anymore assistance" OK, I believe that's check-mate and you've just burned a little more credibility with everyone on the CC list when I hit REPLY-ALL.
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Mar 1, 2019 04:35
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Proteus Jones posted:That's my go to move for that bullshit. It always happens when they've dropped the ball on something and they're on the ropes. Same. Except I'm not as confident being the new guy at this company (and still on probation), so I'd add in a line like "I'll check with the Exchange team to see if there was a reason the email may have been blocked, have them do an audit trail and report to <the manager they CC'd> ". Balls in your court, bitch. Let's see what the audit trail says 
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Mar 1, 2019 11:39
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pixaal posted:AAAAAAAAAAAA IMPORTANT -COPY(3) -FINAL v2.3b "It's on the shared drive, it's all carefully organised" Z:\Share 2 - Copy\Mike's Docs\Peter\New folder (2) - Copy - Copy\BACKUP\Rpeorts\2018\Report 2015.doc
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Mar 1, 2019 15:00
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Proteus Jones posted:That's my go to move for that bullshit. It always happens when they've dropped the ball on something and they're on the ropes. "I didn't get those." Now you get to decide whether to drop it and move on with your life, or dig for an hour to prove it was delivered only to have them respond "I don't see it here". Much better to keep the documentation on a shared drive somewhere. Then you just resend the link and say 'this document has been available at $link since January 3rd this year'. Then it's not on you to prove you sent anything, it clears you of finishing your document on time, and the employee can just go grab them and be done with it.
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Mar 1, 2019 15:00
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Judge Schnoopy posted:"I didn't get those." Dig an hour? It's pretty easy to search by recipient and then filter for emails with attachments. At the most time consuming, it takes a couple of minutes. But that aside, I would have zero issues sending it yet again and again. Right up to the point they start CCing my boss, their boss, the PM, etc... all in an attempt to cast aside responsibility and throw blame on me. Then you get the Nuclear gently caress You. I *do* agree with doc sharing, and that's usually the case on most of the project work I do. But I've had the "I would have this done if Proteus had sent the documents I requested" emails before, which is why I respond the way I do.
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Mar 1, 2019 15:19
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Our software vendor rolled out a new UI. They've deployed it as an option at this point, but it will be the default after the next system update and the current UI will be deprecated. My boss turned on the UI in our test environment, poked at it a bit, and declared it fine. She's on a Win10 machine--the UI caused everyone else with a Win7 machine to crash in Internet Explorer. I went to the back end in Chrome and shut it off. Fortunately we hadn't pushed this to production yet. Went back and forth with vendor support, finally set up a conference call with screensharing so we could show them the issue. Just prior to the conference call, I ask my boss which specific setting she changed. Of course she can't remember. I download the vendor documentation which says, "Go to admin panel and choose option PDQXYZ. Note: this was previously called ABCDE but we changed it to PDQXYZ." What does my admin panel have? ABCDE. I'm...confused. Conference call starts: Vendor: That's odd. Where did you get that documentation? Me: From your support site. It's linked from your release notes page. Vendor: It doesn't look like this in the admin panel on my side. Click the setting and let's see what happens. [The UI changes--to a prototype UI from 18 months ago. This is something like changing a display setting in Win10 and having the UI change to WindowsXP.] Vendor: This...should not be happening. I will be done with this vendor--and my job--exactly one week from today.
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Mar 1, 2019 15:20
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Good on ya!
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Mar 1, 2019 15:56
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Last week my comcast business line was out so I called in to get an ETA and a disruption of service credit. Of course when I called in there was a recorded message saying there was an outage in my area and “talking with an agent will reveal no further details” so after “agent” “Agent!” “AGENT” “loving AGENT GODDAMMIT”-ing my way into the queue I finally get transferred to an agent who then transferred me to customer service to get my credit. The rep looks at my account and says, “oh! I see you don’t have X new feature on your phone line and haven’t taken advantage of our McAffee antivirus offering. Would you like me to set that up for you?” Are you trying to sell me something right now? Because right now your service that my wife and I use to do our jobs is loving BROKEN SO HOW ABOUT YOU UNFUCK YOUR BROKEN poo poo before going for the upgrades, mmmmmmkay?I got my credit and the rest of the call happened in blissful near-silence. As much as I hate Comcast outages, I love yelling at Comcast. Edit: actually, you all are right. Yelling at Comcast agents for being Comcast agents is a dick thing to do. Agrikk fucked around with this message at 17:33 on Mar 1, 2019 |
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Mar 1, 2019 16:02
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Agrikk posted:Last week my comcast business line was out so I called in to get an ETA and a disruption of service credit. That poor agent is required to ask that of everyone. He gets in trouble when he doesn't. He hates it as much as you do. I'm sure it felt good, but yelling at phone drones won't change anything. Even team managers have next to no power. You've gotta get up to the director level to even have a chance of your feedback mattering. Call centers are the worst.
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Mar 1, 2019 16:10
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If you have to complain about it "If you know who setup the policy that you have to sell that to everyone tell them to gently caress off with that poo poo and they are going to lose a customer for trying to sell more poo poo when their current poo poo doesn't work." You bitch about the person they hate, they are on your side now. They wont confirm because well it's being recorded, the best you can hope for is "Thank you for your feedback I will pass it on". Which is them agreeing with you without getting themselves fired. It's so nice when your customers hate your work as much as you do. Even at a good job, this works out because if you love your job hating it as much as you means your customer love your company too.
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Mar 1, 2019 16:15
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ConfusedUs posted:That poor agent is required to ask that of everyone. He gets in trouble when he doesn't. He hates it as much as you do. Actually, my intent is a little more personal. Maybe I can be the caller that makes this phone drone reevaluate some life decisions. Maybe I can be the caller that make the agent think, “you know what? I don’t need this poo poo. I’m going to get my poo poo together and get my career going for reals.” But mostly Comcast call centers bring out the rear end in a top hat in me. But yeah, quote:Call centers are the worst. Edit: And I am a dick for doing this. Mea culpa. Agrikk fucked around with this message at 17:34 on Mar 1, 2019 |
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Mar 1, 2019 16:45
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Agrikk posted:Actually, my intent is a little more personal. Maybe I can be the caller that makes this phone drone reevaluate some life decisions. You're an rear end in a top hat, HTH
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Mar 1, 2019 16:49
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Happiness Commando posted:You're an rear end in a top hat, HTH Yeah, I'd been under the assumption that he just let frustration get the best of him. But if that's deliberate...oof.
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Mar 1, 2019 16:50
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Agrikk posted:Actually, my intent is a little more personal. Maybe I can be the caller that makes this phone drone reevaluate some life decisions. Maybe I can be the caller that make the agent think, “you know what? I don’t need this poo poo. I’m going to get my poo poo together and get my career going for reals.” What an incredibly dumb take.
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Mar 1, 2019 16:57
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Some people don't have much of a choice anymore because they've hosed up. Or they have horrible depression that their call center job is making worse. They can't eat without the job, and the customers are such assholes that they only have enough energy to shove tacobell and whiskey into themselves before passing out for 14 hours because they have crippling depression. You aren't helping them get back on track like that at all.
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Mar 1, 2019 17:02
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Agrikk posted:Actually, my intent is a little more personal. Maybe I can be the caller that makes this phone drone reevaluate some life decisions. Maybe I can be the caller that make the agent think, “you know what? I don’t need this poo poo. I’m going to get my poo poo together and get my career going for reals.” What the gently caress is this?
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Mar 1, 2019 17:06
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That attitude is completely normal and it's the same reason I yell at waiters
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Mar 1, 2019 17:07
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mewse posted:That attitude is completely normal and it's the same reason I yell at waiters If you tip the waitstaff they'll never learn they need to finally get a real career, I'm actually helping them!
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Mar 1, 2019 17:10
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I'm not saying I'm the world's greatest hero for making minimum wage workers cry but, you know, top ten, surely.
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Mar 1, 2019 17:11
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Pissing me off: Security rebooting our primary file server in the middle of the morning with no warning. Not pissing me off: The guy who did it owned it and admitted he forgot to use a no restart flag on his script, and we restored service within 20 minutes. This actually led to a productive conversation where I think he actually understands he needs to coordinate changes on our servers, especially when we already had approved downtime scheduled for 3PM today for that server to begin with.
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Mar 1, 2019 17:14
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zharmad posted:Pissing me off: That's a best case result. The guy who did fessed up and identified his mistake. And it was used as an educational opportunity. I've seen the same kind of things but ending in punitive actions and shaming. All that does is teach the wrong lesson and cause resentment. So kudos on a healthy response at your workplace.
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Mar 1, 2019 17:21
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Nvm. I’ve been an rear end in a top hat unnecessarily Agrikk fucked around with this message at 17:35 on Mar 1, 2019 |
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Mar 1, 2019 17:25
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Even when I get heated on support calls, I've trained myself to say, "Hey look, I know you're just the messenger here. My frustration is with the system, not with you personally." It's not nearly as gratifying as yelling in anger, but when you say something like this you can usually hear the tension lower in the rep's voice, and then you get to complain about "the system" with impunity without them seizing up on you.
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Mar 1, 2019 17:51
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The Macaroni posted:Even when I get heated on support calls, I've trained myself to say, "Hey look, I know you're just the messenger here. My frustration is with the system, not with you personally." It's not nearly as gratifying as yelling in anger, but when you say something like this you can usually hear the tension lower in the rep's voice, and then you get to complain about "the system" with impunity without them seizing up on you. This completely. Also being friendly to fast food workers. I tend to be super friendly if I’m the one calling for support, but if you work for those assholes spoofing phone calls from Marriot and WalMart trying to give me a cruise, I’m going off on you. 99% of the time it’s just a recorded message but twice I’ve been given real people. It’s usually a 503 area code because that’s where my number is from... “Hello sir, you or someone you know has given us your information about a free cruise.” The gently caress I did. And whoever gave you my information can gently caress off as well. Why the gently caress are you calling me at 9pm with a bogus spoofed call about a loving cruise when the number you’re spoofing says “McMinnville Fire Department”? gently caress you and gently caress the 3 spam calls I usually ignore every day you loving fucks!
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Mar 1, 2019 18:38
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Agrikk posted:Actually, my intent is a little more personal. Maybe I can be the caller that makes this phone drone reevaluate some life decisions. Maybe I can be the caller that make the agent think, “you know what? I don’t need this poo poo. I’m going to get my poo poo together and get my career going for reals.” This is the kind of poo poo that pushed me into panic attacks and a breakdown that had me writing a suicide note before checking myself into netcare. I was tech support for an ISP for all of a couple of years while trying to get a helpdesk job in an area with poo poo opportunities. It took me YEARS to be able to make phonecalls to anyone besides family without having massive anxiety.
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Mar 1, 2019 18:48
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El Jebus posted:This completely. Also being friendly to fast food workers. Went out to dinner with my parents and brother a few weekends ago, after 20 minutes without anyone asking what we want to drink or if we're ready to order we politely ask the closest waiter what's up. They inisted they weren't our assigned staff but the assigned person was too embarrassed to come over. I'm 99% sure this was a bullshit line but I let them have it because poo poo happens. I'm also certain that the mistake was not his but a failure to communicate this to him from the front. We ended up with a bunch of free stuff so we estimated the actual bill and gave a 30% tip of that (it still only came out to like $15 a person with 3 rounds of drinks). Scams and "this is not a sales call" people can gently caress right off though. I still just hang up, it's not worth my time.
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Mar 1, 2019 18:58
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My impatience with dealing with scam and sales calls has had me adopt the habit of never picking up a number that isn't in my contact list. If it's important you'll leave a message or text me.
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Mar 1, 2019 19:00
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ChubbyThePhat posted:My impatience with dealing with scam and sales calls has had me adopt the habit of never picking up a number that isn't in my contact list. If it's important you'll leave a message or text me. I don't know if it's made an impact, but when I started doing this years ago it wasn't long before the frequency dropped off a cliff (this may also be due to my carrier as well). I saw one flash on my phone earlier today, and it's the 1st one I've seen in weeks.
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Mar 1, 2019 19:18
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We have started getting the junk calls that spoof caller ID on our office landline. I didn't think landline caller ID as easy to spoof. But I guess I am wrong. They have been using the numbers of some local and regional businesses.
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Mar 1, 2019 19:38
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stevewm posted:We have started getting the junk calls that spoof caller ID on our office landline. I didn't think landline caller ID as easy to spoof. But I guess I am wrong. We need to get a tame Congressman to propose some simple legislation: if you received a spoofed call, your carrier owes you $5. The carrier is then allowed to bill the sender $5. But the carrier has to pay you first. Then see who lobbies against it and have them fed to alligators.
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Mar 1, 2019 19:43
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tactlessbastard posted:We need to get a tame Congressman to propose some simple legislation: if you received a spoofed call, your carrier owes you $5. The carrier is then allowed to bill the sender $5. But the carrier has to pay you first. It's trivially easy to spoof CallerID, and the way the phone system works means there is no way of tracing it. The protocol phone companies use to talk to each other (SS7) has no security at all, and while an improved version exists that adds security, precisely zero companies have adopted it since it was standardized ~25 years ago.
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Mar 1, 2019 19:58
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EoRaptor posted:It's trivially easy to spoof CallerID, and the way the phone system works means there is no way of tracing it. The protocol phone companies use to talk to each other (SS7) has no security at all, and while an improved version exists that adds security, precisely zero companies have adopted it since it was standardized ~25 years ago. Right. They have no incentive to adopt it. That's why alligators.
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Mar 1, 2019 20:20
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