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Arquinsiel posted:Night shifts are tougher than people think. I would have been totally fine with them if my previous employer was alright with me JUST working them, but nope, gotta alternate weeks! I threw a shitfit when I started and we were on 4 10s with one night shift per week, and the end result was them forming an entire all-nights team that I volunteered to lead, which worked in my favor cuz I liked being nocturnal for a bit, I got a 10% shift differential pay increase, and it raised my visibility and got me promoted ahead of schedule. And then they decided that was silly and built a team in Dublin for "follow the sun" coverage. Turns out they didn't train or staff it very well, tho, and performance suffered immediately. Seeing as that failed, now they're rebuilding support as a single 24/7 call center again, but in Hyderabad, where the labor is cheap and they're not as likely to complain about getting short shrifted. The punchline is that they put the team here in PNW, USA specifically to avoid making it seem like we were NOT outsourcing our phone support. And technically we're still not -- the HYD team is full time employees, just like the OG team -- but since they have accents they take a ton of grief from our "ohana" who seem to think anyone who sounds brown is worth abusing verbally. Not like we didn't get lovely customer calls, but at least we weren't getting hung up on and called racial slurs. Again, I would like to point out, this is internal tech support for our own employees. As my ex used to say, "Nobody wins and someone probably got hurt."
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May 14, 2019 03:38
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Dirt Road Junglist posted:at least we weren't getting hung up on and called racial slurs. Again, I would like to point out, this is internal tech support for our own employees. How are people not getting fired for that?
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May 14, 2019 04:46
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Dirt Road Junglist posted:The punchline is that they put the team here in PNW, USA specifically to avoid making it seem like we were NOT outsourcing our phone support. And technically we're still not -- the HYD team is full time employees, just like the OG team -- but since they have accents they take a ton of grief from our "ohana" who seem to think anyone who sounds brown is worth abusing verbally. Not like we didn't get lovely customer calls, but at least we weren't getting hung up on and called racial slurs. Again, I would like to point out, this is internal tech support for our own employees. One of my old jobs was fun because of all the people who'd insist when they were talking to our Indian employees that our call centre was outsourced, only to have one of our non-Indian managers take over the call and tell them to stop being racist.
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May 14, 2019 05:19
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22 Eargesplitten posted:How are people not getting fired for that?
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May 14, 2019 09:48
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bell jar posted:One of my old jobs was fun because of all the people who'd insist when they were talking to our Indian employees that our call centre was outsourced, only to have one of our non-Indian managers take over the call and tell them to stop being racist. When I worked at a bank, we had one guy, literally one, with an Indian name and accent and the poo poo he had to deal with was unreal. So many people going "Oh yeah, what's the weather like in NOTTINGHAM then if that's where you are" and making out they couldn't understand him to try and get to talk to someone less brown when he was perfectly comprehensible. His line manager ended up terminating at least one customer's account because they were so racist towards him. In conclusion, people are awful.
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May 14, 2019 10:02
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I'm Australian and used to work in a call centre. Had several really good naturalized citizen Indians working on the line. They spoke very good English. It always used to amuse me when they were orders of magnitude more understandable than the slurring chucklefucks who were born here.
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May 14, 2019 10:11
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Dirt Road Junglist posted:I threw a shitfit when I started and we were on 4 10s with one night shift per week, and the end result was them forming an entire all-nights team that I volunteered to lead, which worked in my favor cuz I liked being nocturnal for a bit, I got a 10% shift differential pay increase, and it raised my visibility and got me promoted ahead of schedule. Fil5000 posted:When I worked at a bank, we had one guy, literally one, with an Indian name and accent and the poo poo he had to deal with was unreal. So many people going "Oh yeah, what's the weather like in NOTTINGHAM then if that's where you are" and making out they couldn't understand him to try and get to talk to someone less brown when he was perfectly comprehensible. His line manager ended up terminating at least one customer's account because they were so racist towards him. "Hi thank you for calling Xbox support  ""Oh than gently caress you're not a foreigner". "Actually I am". "... yeah but not like, one of those ones".
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May 14, 2019 10:51
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I had an argument with my girlfriend yesterday about road rage - she was driving and indicated to move out a lane - then someone didn't let her in, she gestured, he gestured back, yet he was the dick. Sure he didn't let you in, but it's his lane, you have to indicate and wait your turn Anyway, the point is, it's another scenario where people think it's perfectly acceptable to abuse each other because there is a layer of protection between you and the other person - i.e. 2 different cars... or you wont get any trouble if you racially abuse someone over the phone... or keyboard warrior syndrome. It's all madness.
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May 14, 2019 12:22
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Arquinsiel posted:Night shifts are tougher than people think. I would have been totally fine with them if my previous employer was alright with me JUST working them, but nope, gotta alternate weeks! Yeah it's night shift only and by yourself most of the night which can be pretty taxing. The biggest issue is it's weeks of training to get someone up to speed for that shift because they have to be ready to support by themselves. The person that's been subbing in the night role switched to tier 2 training this week so we'll have to scramble to get someone to cover it. And my own training (which was discussed but never really planned out) will be pushed back because we'll need the night replacement, his replacement, and my replacement 
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May 14, 2019 13:32
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https://twitter.com/benhammersley/status/1128231713417646080?s=21
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May 14, 2019 14:29
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I’ve also heard “partly cloudy” for a hybrid cloud / on-prem environment. I had the same reaction.
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May 14, 2019 14:38
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Cumulonimbus.
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May 14, 2019 17:24
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22 Eargesplitten posted:Cumulonimbus. Cumuloignoramus
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May 14, 2019 17:35
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22 Eargesplitten posted:Cumulonimbus. Cumulonimbanus?
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May 14, 2019 17:49
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Polybuttnus
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May 14, 2019 18:21
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TITTIEKISSER69 posted:Polybuttnus Those Polycom branded smart toilets have sure fallen a long way.
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May 14, 2019 18:57
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Methylethylaldehyde posted:Those Polycom branded smart toilets have sure fallen a long way.
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May 14, 2019 19:26
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betterinsodapop posted:What a loving nightmare that would be. Certificate errors preventing you from flushing your turds. Nah, the cert errors were easy enough to fix, it was the bowl buffer overflow issues that really killed them.
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May 14, 2019 19:30
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22 Eargesplitten posted:Cumulonimbus. Nimbo Cumulos?
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May 14, 2019 20:56
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Fil5000 posted:"Oh yeah, what's the weather like in NOTTINGHAM then if that's where you are" I mean, bleak and post-industrial? 
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May 14, 2019 23:18
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Dirt Road Junglist posted:If by storage, you mean THE CLOUD. iospace posted:If by storage, you mean THE Someone make a crossing between  and 
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May 15, 2019 10:02
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nielsm posted:Someone make a crossing between 
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May 15, 2019 10:24
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May 15, 2019 10:25
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May 15, 2019 11:46
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An actual ticket this morning HDD Error on bootup smart hard disk check, iminent failure, 301. Skipped check, PC booted up. Sending local to verify no issues with HDD, may need chkdsk Yes, I'm sure chkdsk will reverse that imminent failure completely.
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May 15, 2019 11:51
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Methylethylaldehyde posted:Nah, the cert errors were easy enough to fix, it was the bowl buffer overflow issues that really killed them. Flushing DNS has never felt so good.
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May 15, 2019 11:56
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If someone buys that smiley, please call it 
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May 15, 2019 12:10
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D. Ebdrup posted:If someone buys that smiley, please call it I was going to suggest :storage: myself, because it's in the cloud and has a lot of junk in the trunk  .
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May 15, 2019 12:28
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:cloud2butt: might not be the worst idea
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May 15, 2019 12:34
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Schadenboner posted:I mean, bleak and post-industrial? I mean we were bang in the city centre so it was actually quite nice
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May 15, 2019 12:38
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Neddy Seagoon posted:I was going to suggest :storage: myself, because it's in the cloud and has a lot of junk in the trunk Data Graham posted::cloud2butt: might not be the worst idea
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May 15, 2019 13:41
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:clevel:
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May 15, 2019 17:45
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D. Ebdrup posted:If someone buys that smiley, please call it incoming
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May 15, 2019 19:48
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May 15, 2019 20:34
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hee hee hee
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May 15, 2019 20:38
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nielsm posted:
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May 15, 2019 20:38
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Speaking of , apparently AWS booked out the restaurant in my office tower so I had to find another place to grab lunch 
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May 15, 2019 21:14
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It's like I'm hosting nothing at all, nothing at all, nothing at all.
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May 16, 2019 00:45
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There's a story here involving me trying to sell my car, and my dad trying to give me advice about it. tl;dr, he told me without any irony at all, "You should do something about the junk in your trunk." "Yeah, Dad. What am I going to do with all that junk. All that junk inside my trunk." My mom's reaction was pretty much
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May 16, 2019 01:08
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luv 2 attend two hour meetings starting at 12:30 where the entire context is "apps workshop, details to follow" that are updated on the day with the additional details of "this is now a physical meeting".
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May 16, 2019 01:14
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