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22 Eargesplitten posted:Has the manager worked on organizing a schedule with him? I really struggled with it for a while, but I found that if I put together a schedule with what I needed to do when based off of different deadlines it helped because I was only working on one thing at a time. The thing just changed depending on what was coming up. Excel has a decent template for that sort of thing, week by week. Time management on tasks is not an easy skill. You essentially have four types of tasks: important and urgent, important not urgent, urgent but not important, and not important or urgent. With IM, slack, ticket notification, etc, it can be easy to fall prey into working the third category when you should focus on 1 and 2.
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May 20, 2019 19:15
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I got a new label printer and it owns, it does nice little cable wrap labels and has built in templates for various types of network cable so it knows how long the labels need to be for the circumference of the cable. It will also do flags for thin stuff like fibre, and I can use an app on my phone or print a batch of stuff out of Excel  .
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May 20, 2019 19:40
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GreenNight posted:Not really. The guy does a mix of projects and front line support. If he's working on a project and he gets walk ups or tickets or calls, he gets very flustered. The walk-up or call thing is understandable, it’s an interruption when you’re in the zone, so to speak. If I get interrupted in the middle of figuring out something complicated, that two minute issue ends up taking out an extra 5-10 minutes while I get back on track. Is it okay for him to ask them to wait 30 seconds to a minute while he takes notes on what he was doing so he doesn’t lose track? As far as being assigned tickets in a queue, he should be able to schedule project time and ticket time, and only have to interrupt project time if it’s an emergency outage or something. Is that not allowed?
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May 20, 2019 20:37
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A cool thing to do with walkups if you do not work at an actual physical helpdesk where your job is to assist walkups is to tell them to go back to their desk and submit a ticket. A cool thing to do if your manager does not support this approach is to find a new job because your manager is poo poo.
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May 20, 2019 20:43
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GreenNight posted:Not really. The guy does a mix of projects and front line support. If he's working on a project and he gets walk ups or tickets or calls, he gets very flustered. Problem here does not seem to be multi-tasking but interruptions. So if he allocated time to the project he shouldn't have to deal with tickets, calls or walk ups. Easy. edit: I cannot write England so good right now. Sprechensiesexy fucked around with this message at 21:28 on May 20, 2019 |
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May 20, 2019 20:51
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Yeah here everyone has to deal with walkups and there is no policy in place to open a ticket. Users can't even open tickets, we have to open them on their behalf. It's bonkers. Everyone, even the programmers, have to deal with walkups and phone calls.
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May 20, 2019 20:56
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GreenNight posted:Yeah here everyone has to deal with walkups and there is no policy in place to open a ticket. Users can't even open tickets, we have to open them on their behalf. It's bonkers. Everyone, even the programmers, have to deal with walkups and phone calls. It sounds like your Workplace Environment is a Piece of poo poo, OP?
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May 20, 2019 20:57
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Schadenboner posted:It sounds like your Workplace Environment is a Piece of poo poo, OP? We didn't have a ticketing system before 2 months ago. So maybe? We're hoping in the next couple of years we'll get some kind of version control system for our RPG coding.
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May 20, 2019 21:00
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GreenNight posted:Yeah here everyone has to deal with walkups and there is no policy in place to open a ticket. Users can't even open tickets, we have to open them on their behalf. It's bonkers. Everyone, even the programmers, have to deal with walkups and phone calls. Lmao what the gently caress
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May 20, 2019 21:13
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George H.W. oval office posted:Lmao what the gently caress They pay me OK so I deal. There are worse things.
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May 20, 2019 21:19
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GreenNight posted:Yeah here everyone has to deal with walkups and there is no policy in place to open a ticket. Users can't even open tickets, we have to open them on their behalf. It's bonkers. Everyone, even the programmers, have to deal with walkups and phone calls. 
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May 20, 2019 21:19
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One of my clients wants to hire me for a work from home position but the salary would be the same as my C2C hourly rate that requires a 3 hour total commute  Best part is I built their network so I know it's not a total dumpster fire. Except for the small part I didnt build, that part is a dumpster fire.
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May 20, 2019 21:21
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GreenNight posted:Yeah here everyone has to deal with walkups and there is no policy in place to open a ticket. Users can't even open tickets, we have to open them on their behalf. It's bonkers. Everyone, even the programmers, have to deal with walkups and phone calls. Piling on to say that this isn’t a problem with the employee, it’s a problem with management’s chronic rectocranial intrusions.
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May 20, 2019 21:25
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The Fool posted:Today a new VP started. In a handful of cases, this makes sense. Sometimes growth or change in strategy means that your old IT leadership isn't cutting it anymore, but you don't want to risk tossing the outfit overboard, so you bring in the right leadership and let them see what they can salvage and what they can't. The entire rest of the time it's stupid and absurd because it's the same people who hired the last bunch of allegedly bad leaders thinking they'll magically get the leader they want this time. In practice they either don't understand enough about IT leadership to hire someone competent, or they already did, but they don't like what that person is telling them, and they hope that the new hire will re-write reality for them.
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May 20, 2019 21:31
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Just found out I'm getting a new manager in the next week or so. I expected some changes after the acquisition, but change can be nerve wracking. I thought there was a good chance I'd stay under my immediate boss though. Sounds like my role will be changing as well. We'll see what happens. I've been the AD guy for like 10 years, but I'm moving to the IT architecture team, so might be even more less hands on than I am now.
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May 20, 2019 21:55
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I have an interview in a couple days for a Jr Sysadmin spot at my current company. Pretty nervous about it. They know what level of knowledge I have, and it sounds like it will be a pretty junior spot, but I still feel like an imposter. It will be both Windows and Linux support, so I've spent time on pluralsight setting up a Windows Server VM and running through all the stuff they do + a CentOS VM just going through command line stuff and just having a basic understanding of vim.
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May 20, 2019 22:00
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Good luck! Just express how much you’ve learned and keep wanting to learn. Maybe even mention some stuff you’ve seen you’d want to improve on like automation of HR processes and the like.
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May 20, 2019 22:08
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eonwe posted:I have an interview in a couple days for a Jr Sysadmin spot at my current company. Pretty nervous about it. They know what level of knowledge I have, and it sounds like it will be a pretty junior spot, but I still feel like an imposter. If they already know your technical knowledge level they're looking to see if you'll be a personality fit on the team. That's my conjecture anyway. The tech stuff can be taught, personalities don't really change. We tend to worry more about personality fit than technical knowledge.
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May 20, 2019 22:22
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Thanks to both of you. Luckily, I get along really well with their team and two people have approached me and said that they are excited for me to apply. I'm probably more nervous about the linux admin stuff than windows. In any case, I'll try to come up with some selling points for myself, be confident in the interview, and dress nice.
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May 20, 2019 22:28
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Success as a sys or network admin is not determined by what you know but rather, how fast you learn. You'll be fine! This is true for literally every ops position but the level of skill you need to go into them simply increases
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May 21, 2019 00:01
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abigserve posted:Success as a sys or network admin is not determined by what you know but rather, how fast you learn. You'll be fine! To add on to this another useful thing that goes along with learning quickly is knowing at a high level what widgets/software are capable of, then doing the quick learning part to get decent/good at it. Like, I can't for the gently caress of me remember how to do a bunch of poo poo off the top of my head, like creating port channels on a Cisco switch but I know you can do it to bond ports together to spread traffic across multiple ports, all I need to do is google or tab complete my way to a config; bad example because port channels are relatively easy, but you get what I mean. MF_James fucked around with this message at 00:39 on May 21, 2019 |
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May 21, 2019 00:36
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We are having a strange reorg here too. Both the infrastructure and applications(content management systems for our locations) directors have been stolen by the CIO supposedly to work on some big acquisition we’re bringing on. They’ve brought on people to take their roles last week. I really liked the infrastructure director, He had a networking background and was overall really easy to have discussions with and he was able to relay concerns to upper management effectively. The new guy seems nice and respectful, I’ve already sat down with him several times to discuss issues and concerns, but I looked up the company we contracted him from and they’re “efficiency specialists”. Looking forward to my upcoming meeting with the Bobs lol. I guess I always have major worries when management drastically changes, it takes a long time for new management to reveal their true colors. Tetramin fucked around with this message at 03:05 on May 21, 2019 |
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May 21, 2019 03:02
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At this point if my manager leaves, I’m right behind him. At all three previous employers in my career, a decent to awesome manager left and a lovely one was brought in as a replacement. Never again.
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May 21, 2019 14:09
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People work for managers, not companies. C-levels never seem to understand this, with predictable results.
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May 21, 2019 14:25
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I'm in a struggle with our local Dell technicians over a computer that keeps BSOD crashing despite hardware diagnostics showing nothing wrong but the machine has been reimaged multiple time. It's under warranty until 2021, but they won't do any hardware replacements unless the diagnostic comes back. It's related to the LiteON SSD in the system and the user is getting DPC_Watchdog_Violation BSODs like 3 times a day, despite updating the SSD firmware and drivers (which was the solution I found on Google).
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May 21, 2019 14:53
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Wibla posted:People work for managers, not companies.
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May 21, 2019 15:31
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Vulture Culture posted:Is it possible that people work for an experience, the quality of which is determined by the manager, the company, and the work? And the $$$. At the end of the day, there's a lot of crap people can put up with for the right amount of money.
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May 21, 2019 15:47
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Vargatron posted:I'm in a struggle with our local Dell technicians over a computer that keeps BSOD crashing despite hardware diagnostics showing nothing wrong but the machine has been reimaged multiple time. It's under warranty until 2021, but they won't do any hardware replacements unless the diagnostic comes back. It's related to the LiteON SSD in the system and the user is getting DPC_Watchdog_Violation BSODs like 3 times a day, despite updating the SSD firmware and drivers (which was the solution I found on Google). SSDs are cheap, how much is your time worth? Put a new SSD in and get them to swap the old one under the warranty when all the problems clear up.
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May 21, 2019 15:52
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Vargatron posted:I'm in a struggle with our local Dell technicians over a computer that keeps BSOD crashing despite hardware diagnostics showing nothing wrong but the machine has been reimaged multiple time. It's under warranty until 2021, but they won't do any hardware replacements unless the diagnostic comes back. It's related to the LiteON SSD in the system and the user is getting DPC_Watchdog_Violation BSODs like 3 times a day, despite updating the SSD firmware and drivers (which was the solution I found on Google). Talk to support and tell them you have an error code 2000-0142 and you've tried to reseat the drive cables already. Have them ship you a new one out, send the other one back. Also yeah, SSD's are cheap, just buy a few to keep on the shelf so you can get systems back up and running faster while waiting on replacement parts.
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May 21, 2019 17:45
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Most of my meeting notes are snippets of bullshit I hear managers say Today I have "tickets for tickets"
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May 21, 2019 20:53
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Thanks Ants posted:I got a new label printer and it owns, it does nice little cable wrap labels and has built in templates for various types of network cable so it knows how long the labels need to be for the circumference of the cable. It will also do flags for thin stuff like fibre, and I can use an app on my phone or print a batch of stuff out of Excel PM me a link to it - sounds like something my boss was wanting to get. In other news my former boss, who was finally able to loose the shackles of management and get back to being a Solutions Architect, was awarded the honor of being Mentor of the Quarter. With over 4000 employees it's quite the win for him. I actually got a thank you from our division director for being the one to nominate him as he rarely gets noticed for everything he does. Just to add on to things I then nominated him for our company-wide Award for Excellence. He definitely deserves all this and more, but the betting line is evenly split on whether he tries to throw me out a window or pushes me down the stairs once he finds out it was me. He's very much a guy who just loves to work and doesn't care too much about the accolades. eonwe posted:Thanks to both of you. Luckily, I get along really well with their team and two people have approached me and said that they are excited for me to apply. I'm probably more nervous about the linux admin stuff than windows. In any case, I'll try to come up with some selling points for myself, be confident in the interview, and dress nice. This is actually a great opportunity for you, and there's nothing like diving into the deep end to learn. I felt very uncertain about my Linux skills, despite having spent 20 years toying around with it from time to time, and about six to eight months getting more and more knowledgeable with the OS before my current position. I got thrown into the deep water from day one, and after an intense year I am far far more confident in my Linux skills. Still lots to learn, but I'm no longer afraid to dive right in or try and figure out why something isn't working. Had someone asked me a year ago to make a local repo I would have given them a blank look and full-on freaked out the moment they walked away. Now I can do that poo poo in my sleep. This is a great opportunity, and it will be what you make of it. No one is going to think you're a Linux superstar right off the bat. You're going to make mistakes. Document what you do, figure out where things went wrong. Give yourself an hour to try and figure something out, and if you're still blocked after that go to someone who can help and have them mentor you. Build a positive relationship with that mentor, but don't lean on them all the time. It's okay for the first couple months until you get your feet under you, but after that keep stretching yourself. Volunteer for projects. Learn scripting, and try to automate everything you can. If you have some time, work on a special project that interests you and can save the company time and money, or performs a task that doesn't currently exist. Tons of opportunity, and as I said, it will only be as good as what you make of it. Daylen Drazzi fucked around with this message at 01:58 on May 22, 2019 |
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May 22, 2019 01:34
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Daylen Drazzi posted:PM me a link to it - sounds like something my boss was wanting to get. It's this - https://www.brother.co.uk/labelling/ptouch-labellers/pt-e550wvpni, cost about £130. I would assume there's a US equivalent. Sure it's not a Brady that can do fabric tapes, but it was dirt cheap and does the job. Thanks Ants fucked around with this message at 12:20 on May 22, 2019 |
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May 22, 2019 12:17
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Sickening posted:Needless to say, I am going to have a ton of fun telling another vp that my guys aren’t a training platform for his teams for core job skills. Comradephate posted:A cool thing to do with walkups if you do not work at an actual physical helpdesk where your job is to assist walkups is to tell them to go back to their desk and submit a ticket. The vast majority of people have no idea where my workshop is - if I get a walkup there is usually a good reason so I'm fairly chill on this one. Apart from when it's the dude next door who knows I'm here, he can jog on angry armadillo fucked around with this message at 12:31 on May 22, 2019 |
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May 22, 2019 12:28
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I was just reading about a digital bank heist called DarkVishnya in which couriers would pull out devices like printers and replace it with basically a raspberry pi. It makes me wonder how many physical attackers are bridging the ethernet port with a raspberry pi and basically performing the attacks as a bump in the wire - completely transparent to the network. Only companies that have a legit security practice can defend against that.
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May 22, 2019 17:58
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I heard from someone in Target’s IT department that when Target got hit back in ‘14-15 it was something similar, someone just strolled up to a closed register and plugged a device in, remotely accessed the device, and since the registers and back office stuff weren’t separated by any kind of security they had access to everything. Later I heard a different story about it somewhere else, so I don’t know if it was true at all.
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May 22, 2019 19:01
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22 Eargesplitten posted:I heard from someone in Target’s IT department that when Target got hit back in ‘14-15 it was something similar, someone just strolled up to a closed register and plugged a device in, remotely accessed the device, and since the registers and back office stuff weren’t separated by any kind of security they had access to everything. That definitely happened at Kmart. Unsecured USB ports that were customer facing on the POS terminals.
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May 22, 2019 19:04
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I thought Target was the HVAC vendor?
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May 22, 2019 19:20
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Customer-facing ports isn't even the problem. I worked in a bunch of big box stores as a MSP tech for ten months. I think in that whole time I had my credentials asked for maybe... four times? And that was just a matter of flashing my badge. Not including signing in/out of pharmacies or stuff like that, but even then there was no reason I couldn't have just given a fake name/company. All you have to do is come in with a bag of tools and a laptop wearing vaguely professional clothes and nobody is going to challenge you, I took apart dozens of registers without anyone ever asking what I was doing. Aside from the customer who told me that I should open up the register because lines were getting long while I had the computer halfway out of its hole and the scanner out of the counter and on the floor.
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May 22, 2019 19:23
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There's a great podcast called Darknet Diaries (https://darknetdiaries.com/) that has a few stories kind of like that.
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May 22, 2019 20:12
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22 Eargesplitten posted:Customer-facing ports isn't even the problem. I worked in a bunch of big box stores as a MSP tech for ten months. I think in that whole time I had my credentials asked for maybe... four times? And that was just a matter of flashing my badge. I have walked into so many public works/utility buildings that contain cities drinking water/sewer systems without ever being challenged. Like you said its incredible how far a laptop and a bag of tools will get you.
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May 22, 2019 21:03
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