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Methylethylaldehyde posted:Because really good QA people are impossible to find, and really bad QA people are indistinguishable from call center employees? Infosec people went through this route but kept higher pay for the most part. Its baffling. Sickening fucked around with this message at 22:34 on Aug 5, 2019 |
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Aug 5, 2019 18:57
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I always enjoy the "Why are you doing your work wrong in the first place? Are you that incompetent?" pushback against getting dedicated QA people.
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Aug 5, 2019 22:30
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Holy gently caress I hope I just pushed up the final unit test fix. This is all I've been doing for 9 hours today  The other bug fix we were waiting on fundamentally altered how prescriptions were associated with cases, and the fallout throughout our code base has been pretty sizable. The actual code fixes were pretty simple, just updating the tests to set attributes correctly so the new way of retrieving the active prescription was so tedious. EDIT: Holy poo poo, it only took 2 retries due to these obnoxious flaky tests but IT BUILT SUCCESSFULLY! Time for a stiff drink. BaronVonVaderham fucked around with this message at 23:45 on Aug 5, 2019 |
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Aug 5, 2019 22:58
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BaronVonVaderham posted:I love my QA team, I try to be their advocate and ally....but holy poo poo are QA people hopelessly pedantic sometimes. As someone who maintains a manufacturing QA software db, (not qa for software)our inspectors only care whether the product meets the specs or not. If the product is not in spec or doesn't provide expected results its flagged. Its nothing against software/ production, they are just covering their butt. Example: I have an inspector who comes to me to verify the spec every time something fails before they flag it.
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Aug 6, 2019 00:06
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- We re-tested this feature and it is still failing. Here is a long-rear end list of steps to reproduce.
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I'm with the QA guy on this one. If your code expects x and the DB provides y, even if that's from a different issue, you need to write into your test steps to check the value and set to x. Is that lovely? Yes, but tell me a production environment that isn't. Though he could've got the point after the third time you told him. That parts on him.
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Aug 6, 2019 00:34
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stevewm posted:
Back when I worked for a hospital I once spent 15 hours on a Saturday doing this exact bullshit to upgrade a GI EMR that was 3 years out of date with quarterly releases plus halfway through there was a major DB schema change. It was not a fun day.
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Aug 6, 2019 02:32
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Pissing me off: Confluence's editor is a barely-functional piece of poo poo. My favorite bug is the one where it will keep adding line breaks below a random table whenever you do basically anything. Add a row to Table A? Let's also add a line break below Table B! Cut some text from a cell in Table A? That's another line break below B! Paste this text into Table C? Sound like you need another line break! Edit a completely unrelated diagram? It's line break time, baby!
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Aug 6, 2019 08:50
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Two weeks ago a directive went out to upgrade software on two lines of printers, as all previous software for those models had software that trashed hard drives. The new software greatly lessened the load on the hard drives, hopefully reducing the volume we have to replace. Cool, I thought. I was recently granted LPR access on the network and whipped up a script to push the updated software to all 220 affected machines at once. I wrote all of them off, marking them complete. Three of the traveling techs in my area called me to berate me for taking their work. 5 of the machines never came back up. My team lead went to the account manager, saying that the new software is crashing the machines faster than the old, that it's a bad idea to keep installing. The account manager went to my area services manager, who is from an outside company. He went to his director, also of the outside company, who went to an analyst, also of the outside company. The analyst looked at the software, saw that there was a newer version, released last week, that had notes that it contained "a fix to enable laptop mode to address an issue with many hard drive failings in these products." They then sent out direction to the entire state to update to the latest software, regardless of whether they had been updated before. I checked the software release notes for the version that I pushed to all our machines two weeks ago, it had the same line. I called the software engineers and asked if this latest software release last week addressed a failing in the software that came with the direction to update, and if so, why wasn't there a communication about that. The engineer I spoke with said that both software versions contained the same fix, that the later software was a re-compile of the same thing, that the communication to update all the machines started with direction to replace the hard drives first, but that got stripped out as it went down the line as a cost saving measure. As it is, these hard drives have been thrashed by the software for years, and updating them just pushed some of them over the edge into the failing state. Updating them all again will only put more of them at risk for failing under another stress test. How is it that now I, the lowly tech, gets to tell my team lead, the account manager, area services manager, and director, that they were all wrong and someone should have contacted the people who wrote the drat software somewhere in that line?
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Aug 6, 2019 17:27
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 Officially getting an offer from the place I interviewed at a couple weeks ago. The process of getting back to me was a bit slower than usual due to people being gone there. Pay is about a 10% increase from my last job. I'm rather excited as I've heard good things about working at this place. Only two downsides are start date isn't until the 26th, and I now have a 30 minute each way commute.
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Aug 6, 2019 19:31
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Oyster posted:....Bureaucratic bullshit... Good god I am so glad to not work in a large organization. If I had to deal with that amount of crap over a printer software update I would go mad.
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Aug 6, 2019 19:43
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Khisanth Magus posted:
Woo! Congrats! Hoping to be in the same boat tomorrow. I have my letter of resignation loaded and ready to fire, I know I'm getting an offer (meeting with VP of Engineering tomorrow afternoon finally), just don't want to pull the trigger until I have that signed offer in hand.
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Aug 6, 2019 19:53
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Just got the offer letter along with the benefits package info. Not surprising that they only have 15 days of leave starting out and no separate sick leave, but other than that I'm pleasantly surprised at some stuff. Christmas Eve through New Year's is a company holiday. They have a non-hdhp health insurance plan. Their dental is better than at my last job, although like all dental it has a woefully low yearly maximum if you need major stuff like my wife does.
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Aug 6, 2019 20:32
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stevewm posted:Good god I am so glad to not work in a large organization. If I had to deal with that amount of crap over a printer software update I would go mad. Ours is much simpler: if the security team don't like something, they ban it and gently caress anyone and their requirements. New laptops were issued and last step was for the desktop support team to Teamviewer in and install the printer/scanner software for all the remote users. I was the first. Except software bundled with crapware is banned, so no installing the Brother native scanner app. No problem: the scanner/printer drivers are available separately. Fine for printing, but how do you scan? As in our build of Win10, the native Windows scan app isn't included. No problem: download the Windows scan app.....which is only available from the Windows app store.....which is blocked. Clever workaround from our Desktop tem - Windows Fax and Scan is still available. As they said 'it's not slick, but it does work' 'Thanks guys' sez I 'I don't mind it being ugly as long as I can scan to multi-page pdfs' 'Multi-page pdfs?' sez the desktop guy. 'Yes' sez I, 'that's the required format for the remote users to use' 'Oh' sez a very dispirited desktop guy as he now realises what his future holds and it isn't pretty.
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Aug 6, 2019 21:09
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one of my projects is at a halt due to a 3 year old bug, customer is demanding daily updates. we may have a solution but i am waiting for a guy in slovakia to confirm that it will work through a different API before i can present it as a solution to my customer. This solution requires a tech resource, which on this project is a 3rd party contractor. Unfortunately i cannot bring him in because there is a financial hold with the customer and they will not issue a PO to him. if i get the confirmation tomorrow that it will work my next update to the CIO is going to be a juicy one.
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Aug 6, 2019 21:11
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Shut up Meg posted:Scan to PDF software I've had consistent luck using pdf24 for sites too small to have a fancy-pants scan-to-email printer. Crap interface, but free, no horrible drawbacks, and comes in .msi flavor. klosterdev fucked around with this message at 01:49 on Aug 7, 2019 |
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Aug 7, 2019 01:44
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Oooh, today we're running series 486. I'll do things at 66Mhz in tribute.
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Aug 7, 2019 11:43
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email from the principal Friday morning: hey I have a presentation to do in the gym on Wednesday, can you make sure my computer can connect to the projector and that all the A/V stuff works? me: your gym is currently closed because maintenance is doing their general cleaning and stripping and waxing the floors. I spoke with maintenance staff, and they say that the soonest I - or anyone - can get in there is Wednesday morning, right before your presentation. You might want to consider another location? *days go by* email from the principal on Tuesday morning: hey so is everything ready yet
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Aug 7, 2019 14:38
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nominal posted:email from the principal Friday morning: hey I have a presentation to do in the gym on Wednesday, can you make sure my computer can connect to the projector and that all the A/V stuff works? I see I'm not the only one with an illiterate superior
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Aug 7, 2019 14:49
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nominal posted:email from the principal Friday morning: hey I have a presentation to do in the gym on Wednesday, can you make sure my computer can connect to the projector and that all the A/V stuff works? 
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Aug 7, 2019 15:11
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tactlessbastard posted:I see I'm not the only one with an illiterate superior Anyway, she ended up yelling at the custodians right as they were about to dump another coat of wax on the floor, chased them out of the gym, got her stuff set up, and then I managed to figure out how the A/V stuff works even though I've never seen it before and am not the A/V tech but in retrospect god drat it I guess I am now
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Aug 7, 2019 15:13
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nominal posted:so it's weird that she... doesn't know. Sounds to me like she knows but just doesn't care
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Aug 7, 2019 15:18
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Pictured: me trying to conduct that interview last Friday. I'm so loving bored in this interminable meeting about the next country we're releasing into. Somehow we've done 4 of these and yet this still hasn't been implemented in a scaleable way that lets us just add another loving country and not have to do 2 months of development work each time  Product owners never get that spending the time to do it the right way now (or the last 4 times...) saves us way more time later. We have a timeline of the next like 6 countries we're going to next, I don't get it. Just killing time until the big meeting at 3. I'm also meeting with that other company that resurrected my application directly after, so I should finally have some hard data from both at last.
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Aug 7, 2019 17:34
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Not pissing me off today:  Got the Unifi controller completely updated today and all the APs updated. Its nice to finally see everything updated and on the same version. Ditched my last UAP-ACv2 today so I could finally update the controller.... For those not aware, Ubiquiti basically abandoned the older UAP-ACv1/v2 devices (the older square ones) due to constant problems. They also made the controller software not support them anymore, unless you stick with a older version. A dick move on Ubiquiti's part. But oh well. Thankfully I only had 2 of those lovely ones.
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Aug 7, 2019 18:42
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nominal posted:then I managed to figure out how the A/V stuff works even though I've never seen it before and am not the A/V tech but in retrospect god drat it I guess I am now Congratulations! By demonstrating your ability to understand “A/V stuff” you have now assigned yourself all A/V duties in perpetuity. All other parties’ responsibility of competence is obviated.
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Aug 7, 2019 22:47
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Weedle posted:Congratulations! By demonstrating your ability to understand “A/V stuff” you have now assigned yourself all A/V duties in perpetuity. All other parties’ responsibility of competence is obviated. This 'promotion' does not come with a raise or any additional appreciation of your work.
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Aug 7, 2019 23:01
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Pissing me off: AT&T - Not the first time has pushed unannounced updates to a DSL modem that changed/reset the applied settings - Insists the problem must be on our end because they can see the modem is online - "We can have a tech out tomorrow sometime between 8AM and 5PM" - Sends a tech who knows literally no networking concepts - Tech immediately declares connectivity is our problem because it works when directly plugging into the modem -  I don't know how you keep track of all those numbers ...you mean IP addresses? Yeah those!
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Aug 8, 2019 04:01
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There's about one ISP we work with that offers IPv6 dual stacked without having to be asked for it, and can competently configure their equipment to turn it up. There's maybe six other providers that don't know what IPv6 is, or claim that they used to offer it but there's no demand anymore, and then one offers IPv6 but you have to ask, and every time they tell you they've allocated a /64 to our side of their managed CPE and I have to go back and explain that I need a larger allocation and also need to tell them the next hop address for the subnet. I hate this cycle we're in where nobody asks for IPv6 so nobody knows how it works, so nobody asks for it. It's a fundamental shift away from just shoving a subnet on the customer-facing interfaces and letting people NAT, though.
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Aug 8, 2019 14:13
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klosterdev posted:Pissing me off: AT&T Absolute worst part of being forced to use their poo poo equipment on UVerse... (though there are ways around it these days). We used to have a couple store locations that where forced to use UVerse. We had to set the modem in "DMZ Plus" mode... Every couple months they would send an update to the modem that would reset all the settings to default, turning off DMSPlus and breaking our VPNs. Also, later PACE model modems did this thing where they hosed with IPSec preventing ESP packets from passing. The only way to get a IPSec tunnel up was to switch to AH only mode (AH = authentication only, no encryption). Or find a specific combination of IPSec settings that the modem wouldn't gently caress with. (IKEv1, 3DES/3DES, No PFS. Any other combination or IKEv2 would get blocked by the modem) I was never so happy to get rid of a ISP more than I was with AT&T. And then we acquired 2 stores that had AT&T  .
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Aug 8, 2019 14:25
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It's pretty incredible that they don't offer a business tier "no seriously stop loving with my service" option. I guess they want to sell you fibre circuits.
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Aug 8, 2019 14:54
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klosterdev posted:Pissing me off: AT&T I'm so glad I have a competent ISP They recently upgraded one of my locations to fiber, conversion mostly went off without a hitch, except none of our computers could resolve websites, they would fail-hang at resolving DNS. But if the tech plugged in his own laptop everything worked fine. Any other ISP would have abandoned us at this point saying "modem works internal issue" but not this guy. He gets on the phone with his supervisor and together they figure out that our static IP hadn't been provisioned to work with the new modem yet, even though it had been requested along with the upgrade work order. 10 minutes later everything was working properly.
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Aug 8, 2019 15:15
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Thanks Ants posted:It's pretty incredible that they don't offer a business tier "no seriously stop loving with my service" option. I guess they want to sell you fibre circuits. Oh they do... except its exactly the same service and equipment as offered to "home" customers, except you pay more for it, because, well.... gently caress you, your a business and can just pay more! The only difference is "business support", but its debatable if that's actually better. ATT UVerse is unique in that they use 802.11x with certificates for authentication. They have 2 forms of service, fiber to the premises, and fiber to the node (delivered via VDSL). You can bypass their "gateway" on the FTTP version if you have your own router that is able to redirect/proxy the 802.11x requests to their gateway. (https://community.ui.com/stories/Bypassing-ATandT-Fiber-Gateway-with-Edgerouter-Lite-newbie-version/e494f292-a2d0-4d1b-be7d-858f340b14b4) but its complicated. I don't think anyone has done the same with the VDSL version. I investigated it when I thought we where going to be stuck with ATT at our 2 new stores, but luckily I found a local fiber ISP at one location, and then found out Comcast serviced the other location. I told ATT to go pound sand, for the second time.
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Aug 8, 2019 15:28
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stevewm posted:For those not aware, Ubiquiti basically abandoned the older UAP-ACv1/v2 devices (the older square ones) due to constant problems. They also made the controller software not support them anymore, unless you stick with a older version. A dick move on Ubiquiti's part. But oh well. Thankfully I only had 2 of those lovely ones. I mean, this is pretty standard practice for a lot of AP vendors. I had to play "find the controller software version new enough to support the new APs, yet old enough to still support existing APs" for a customer with a Cisco WLC a couple weeks ago. I mean, yeah, usually they have a longer lifecycle, but I don't blame them for dropping support for a 6 year old, problematic AP.
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Aug 8, 2019 15:58
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People's beef with Ubiquiti over the Gen 1 AC products was that their marketing team made a load of promises, engineering didn't deliver on them, and then they dropped support. Afaik roaming was never working on them.
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Aug 8, 2019 16:01
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n0tqu1tesane posted:I mean, this is pretty standard practice for a lot of AP vendors. I had to play "find the controller software version new enough to support the new APs, yet old enough to still support existing APs" for a customer with a Cisco WLC a couple weeks ago. Oddly enough they still support their very first Unifi AP! The UAP and UAP-LR. Which we still have a few of. I really need to get around to replacing those one day. If only they didn't require a scissor lift to reach...
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Aug 8, 2019 16:27
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poo poo pissing / not pissing me off: (Totally not related to SH/SC) After fifteen phone calls (I checked) each taking an average of 35 minutes After six tech on-site (and one randomly cancelled) visits After four different part installations I have a new compressor in my fridge and the grinding noise is gone.  I originally called LG about this issue and proposed that the compressor was making a grinding noise back in April. Fifteen weeks ago. Most recent tech: “well, I guess it was the compressor after all.”
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Aug 8, 2019 16:32
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Pissing me off today: 2 weeks later and this rushed product release is still full of bugs. I've squashed so many and QA keeps discovering more. It's almost like half-assedly loving with our core product and prescription systems like this instead of doing a very necessary refactor was not advisable in a massive, monolithic legacy code repo. It's a game of whack-a-mole right now. An entire product kind couldn't even place an order at first. Now it can, but that somehow broke the prescription approval system in the provider portal. Then that got fixed, but now unapproved prescriptions just disappeared from the case in staff portal. I have money riding on the assertion that eventually we will complete the circle and one of these fixes will reintroduce the original bug.
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Aug 8, 2019 16:37
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This guy at work with low self esteem who keeps hunting for gotchas when reviewing my code. It'd be fine if half of them weren't outright wrong or inconsequential. I get it dude, we all have low self esteem, we're loving software engineers for gently caress's sake; but can you please stop trying to compensate by always trying to look so loving clever?
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Aug 8, 2019 19:09
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A fuckload of calls came in... Every store called the corp. office nearly simultaneously. Our card processors' gateway went down right in the middle of one of the busiest times of day. How fun.
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Aug 8, 2019 20:23
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Four days later printing is restored to all 30 of our locations!
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Aug 8, 2019 20:42
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Joda posted:This guy at work with low self esteem who keeps hunting for gotchas when reviewing my code. It'd be fine if half of them weren't outright wrong or inconsequential. I get it dude, we all have low self esteem, we're loving software engineers for gently caress's sake; but can you please stop trying to compensate by always trying to look so loving clever? Fuckface at my job is like this, only instead of low self esteem he's just on the spectrum and thinks he's genuinely smarter than everyone else at the company. My interim team lead hates his rear end for this right now. We're scrambling to fix all these bugs, and he pops into code reviews and blocks merging by adding a "Changes Requested" review to nitpick the most pointless poo poo. We don't care, we just need to fix this, you can make it pretty later if you want, but otherwise gently caress off and stop blocking us (he'd also drop a review like that then gently caress off to do whatever, so we'd have to wait hours to get it changed or removed during which time github locks you out of merging).
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Aug 8, 2019 21:11
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