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PirateDentist posted:For a different topic, it was announced a while back that we're moving to Ivanti for our ticket system sometime next year. Anyone have any experience with it? Our current setup is what I'd loosely define as "Hot rear end" that my company doesn't control at all, so I don't think it can get really worse really. Just a different flavor of terrible.
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Sep 12, 2019 04:50
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Dirt Road Junglist posted:I've got a director who went off reservation and has decided we need to add a convertible laptop to our fleet. Not a Surface, which we already technically support. Not a slate or tablet, not something like a monitor+digitizer like a Cintiq...but the convertible, stylus-enabled version of our cheap as poo poo 13" ultrabooks that everyone hates. I finally got my hands on a representative unit yesterday, including the top of the line stylus Dell produces. Unlike the Surface, which has an unpowered stylus, or the Apple Pencil, which is rechargable, it takes a AAA battery. The battery goes under a friction-fit cap at the "eraser" end of the stylus. I have deft artist hands, and I nearly cracked the loving thing trying to get the battery inserted. Also, there's no retainer for the stylus, aside from the sides of the base being magnetized (but not the screen, so lol if you have things plugged into the USB/USB-C ports!) But there is a lanyard loop! On the cap. Which is removable and only stays attached via friction. I would utterly destroy those styluses just through idly playing with them while I'm focused on some other task, just to keep my hands busy.
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Sep 12, 2019 14:37
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I sadly dont have much backend configuration experience for Ivanti(formerly frontrange HEAT), but I will say one of our clients has a nice config. We are just one team in the mix and compared to the premerger software, Altiris, and our parent companies software, TrackIT, I prefer Ivanti.
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Sep 12, 2019 15:13
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Dirt Road Junglist posted:Unlike the Surface, which has an unpowered stylus Did they change the stylus at some point? My SP4-included pen uses a AAAA battery and connects via bluetooth.
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Sep 12, 2019 15:19
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Dirt Road Junglist posted:It's like the IT corollary to House MD's, "everyone lies": "users will break poo poo." If it's not bolted down, it will end up in pieces somewhere, and no one will be able to tell you what happened. One thing I learned from doing IT in an earthquake prone area was how to use velcro tape to secure things so they wouldn't go anywhere...which reminds me, I have a freestanding 7' rack in my apartment that I should probably do something about before Mt. Hood blows up or some such poo poo. So break it good and hard then. It's a test unit and that's what you should be doing to it. Run that bastard device into the ground, and take a budget to your boss showing just how much extra you'll be paying in replacement parts regularly if you use them vs something decent. You either fix the problem or your rear end is soundly covered.
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Sep 12, 2019 16:36
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Neddy Seagoon posted:So break it good and hard then. It's a test unit and that's what you should be doing to it. Run that bastard device into the ground, and take a budget to your boss showing just how much extra you'll be paying in replacement parts regularly if you use them vs something decent. You either fix the problem or your rear end is soundly covered. I like the way you think  I wonder if a comedy compilation video of the various ways I make this thing fail would be value add for management or just for me and the provisioning analysts who have heart palpitations every time I tell them there's new hardware on its way.Actuarial Fables posted:Did they change the stylus at some point? My SP4-included pen uses a AAAA battery and connects via bluetooth. Does it? I know mine's Bluetooth, but I wasn't aware there's a battery in it. digs in laptop bag Well I'll be damned, TIL! It's got a much more robust twist-lock cap, though, and generally feels less breakable (I mean, I didn't even know the end was removable, so that's some decent engineering). The part of the cap that clips into the barrel is quite a bit longer and has a metal retention bumper inside.
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Sep 12, 2019 18:22
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I was also gonna say I remember my stylus for my S3 worked fine and had that wacky battery in it.
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Sep 12, 2019 18:34
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LethalGeek posted:I was also gonna say I remember my stylus for my S3 worked fine and had that wacky battery in it. I think I assumed it was like the old Wacom Intuos style stylus that worked entirely by EMR.
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Sep 12, 2019 19:45
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Arquinsiel posted:See those are all increasing the scope out of IT and leaving wiggle room. The way I learned it allows a lot of zen-like wisdom to be gleaned. Exactly! PirateDentist posted:For a different topic, it was announced a while back that we're moving to Ivanti for our ticket system sometime next year. Anyone have any experience with it? Our current setup is what I'd loosely define as "Hot rear end" that my company doesn't control at all, so I don't think it can get really worse really. Just a different flavor of terrible. Ivanti is...okay. We use it and it's not the best thing ever, but it's better than CA SDM. It's a web interface for a database, basically, so it can be buggy and slow as poo poo; there's also a lot of different ways to confuse yourself as well as users (Service Requests and Incidents both contain Tasks). Thanatosian posted:We use Ivanti for our patching and application management (a product they bought previously known as LANDesk). It's... not great. But maybe their ticketing is better. We just recently started using Ivanti's Endpoint Manager and it's pretty solid. There's a LOT of loving work to set it up to where it's useful, though. It does support PXE imaging which is nice! dragonshardz fucked around with this message at 19:52 on Sep 12, 2019 |
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Sep 12, 2019 19:49
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Is there a thread for headsets, or a good place to ask about them? I glanced over Inspect Your Gadgets, but didn't see a particular thread for them.
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Sep 13, 2019 06:41
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Arquinsiel posted:See those are all increasing the scope out of IT and leaving wiggle room. The way I learned it allows a lot of zen-like wisdom to be gleaned. This is wisdom.
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Sep 13, 2019 18:46
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TITTIEKISSER69 posted:Is there a thread for headsets, or a good place to ask about them? I glanced over Inspect Your Gadgets, but didn't see a particular thread for them. Most importantly the battery compartment is easy to access, unlike a lot of poo poo I've dealt with in the past. Oh and I was surprised when I could plug another source directly into the 3.5mm jack on the headset & operate the wireless connection at the same time. LethalGeek fucked around with this message at 19:18 on Sep 13, 2019 |
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Sep 13, 2019 19:14
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A ticket came in: A portion of the network is down. So...... I work at a small company, with a small network. Months ago I asked my boss if I could put a lab switch's management port on the network, so I could configure it remotely. He said sure. I asked, "what IP address?". He replied "192.168.x.y is free I think, but ping first, just in case." So that's what I did and everything worked. A month ago, he installed a new switch on the network. Yesterday, I spent some time reconfiguring the lab switch remotely. It wasn't the lab switch I was configuring. No, I didn't backup the config. And yes, my boss is on vacation and is unreachable. Edit: I never saved the config changes. One simple reload and everything is good again. I'm just gonna... not touch anything else for the rest of the day. BadMedic fucked around with this message at 21:39 on Sep 13, 2019 |
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Sep 13, 2019 21:22
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Had a very weird case come in from a customer today. They could connect to their CMS system via SSH fine, and by CMS supervisor fine on their local machine, but when they tried it from a server that has a bunch of automation scripts it didn't work. What was weirder was that if they tried to get the server to contact the primary CMS not the secondary, it worked fine, but whoever made these scripts years ago hard coded some details, so pushing to the primary wasn't an option. Anyway, I give the customer a couple starting points to check, and then after lunch he calls and up and tells a colleague I can close the case. It was DNS.
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Sep 13, 2019 21:45
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The haiku of IT strikes again
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Sep 14, 2019 02:54
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Malachite_Dragon posted:The haiku of IT strikes again It was funny, because as soon as I heard, that's what I thought of, but we next to never handle DNS, that's the customers problem, and most of the systems we set up use IP addressing not FQDN
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Sep 14, 2019 10:01
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mehall posted:and most of the systems we set up use IP addressing not FQDN Aaaaaaaaaaaaaaaaaaaaaaaaaagghhh
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Sep 14, 2019 10:42
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This thread makes a breakdown actually seem like vacation
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Sep 15, 2019 21:14
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nitrogen posted:This thread makes a breakdown actually seem like vacation You joke, most of my vacation time gets used covering for mental breakdowns where I just can't DO anything for 4-6 days at a time. They only happen a couple times a year, but holy poo poo I could really use actual planned vacation time instead of these "hide in my house and do nothing while I try and get my head back together" staycations. If we got actual sick time (three loving days) I could use that instead, but I accrue a loving 3.3 hours of vacation time every pay period (2 weeks). At least when I get my promotion in a couple months I'll move to salaried, which puts me on the "unlimited PTO plan"
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Sep 16, 2019 02:56
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An application was migrated and now has connectivity issues. A bridge was opened yesterday and is still going, network connectivity is fine. Place your bets on it being DNS here
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Sep 16, 2019 07:19
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spankmeister posted:Aaaaaaaaaaaaaaaaaaaaaaaaaagghhh oh, i'm aware of that being it's own mess of issues, don't get me wrong, but I think most of the blame falls on Avaya there.
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Sep 16, 2019 07:54
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Sprechensiesexy posted:An application was migrated and now has connectivity issues. A bridge was opened yesterday and is still going, network connectivity is fine. Never doubt the haiku: It's not DNS There's no way it's DNS It was DNS
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Sep 16, 2019 15:19
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Sprechensiesexy posted:Place your bets on it being DNS here Let's assume it's something with more failure modes, like people, first. Only then rely on experience.
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Sep 16, 2019 16:18
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ConfusedUs posted:Never doubt the haiku: It was WINS
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Sep 16, 2019 20:32
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Moey posted:It was WINS
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Sep 16, 2019 21:21
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Moey posted:It was WINS God drat it.
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Sep 16, 2019 21:41
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Moey posted:It was WINS I remember the feeling I felt every time I killed an IPX/SPX node or a WINS device in favor of a pure TCP/IP + DNS solution. Best feeling in the world. Finally pulling IPX from my last router? Goddamn IT heroin.
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Sep 16, 2019 21:49
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Agrikk posted:I remember the feeling I felt every time I killed an IPX/SPX node or a WINS device in favor of a pure TCP/IP + DNS solution. Plz put it in my veins by EOB thx in advance.
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Sep 16, 2019 21:57
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Moey posted:It was WINS Mods mods! Get that evil out of here.
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Sep 16, 2019 22:48
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I didn't know what WINS was offhand and when I Googled it, the first results were 1990 Era Clipart PowerPoint-equivalent slides about it. I recoiled in horror and closed the browser.
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Sep 16, 2019 22:59
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DelphiAegis posted:I didn't know what WINS was offhand and when I Googled it, the first results were 1990 Era Clipart PowerPoint-equivalent slides about it. I recoiled in horror and closed the browser.
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Sep 16, 2019 23:02
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The worst part about that virus is gaining a sexual attraction to purple monkeys.
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Sep 16, 2019 23:10
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devmd01 posted:The worst part about that virus is gaining a sexual attraction to purple monkeys.
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Sep 16, 2019 23:26
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nexxai posted:And under construction gifs Do you know how hard I worked to put that under construction gif up on my website!? Days I tell you! Days!
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Sep 16, 2019 23:32
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DelphiAegis posted:I didn't know what WINS was offhand and when I Googled it, the first results were 1990 Era Clipart PowerPoint-equivalent slides about it. I recoiled in horror and closed the browser. And you know what a synonym for recoil is
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Sep 16, 2019 23:54
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Heners_UK posted:Do you know how hard I worked to put that under construction gif up on my website!? Days I tell you! Days! I would not be surprised to find out that more effort was collectively put in to under construction pages for personal web sites than actually constructing the things.
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Sep 17, 2019 00:28
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No under construction for me. I just loaded up my site with the Diablo font and various hellfire gifs. 
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Sep 17, 2019 01:45
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I suddenly have the urge to join a token (web) ring.
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Sep 17, 2019 03:38
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A couple thousand alerts came in... Overnight it appears that the Gateway AV on our firewalls decided that Windows Update traffic was some random Trojan, so I woke up to a Inbox completely packed with alert emails. Yay.
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Sep 17, 2019 15:06
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Most Important Legal Document This Century Most Important Legal Document This Century_01 Most Important Legal Document This Century_02 Most Important Legal Document This Century_final Most Important Legal Document This Century_final_01 Most Important Legal Document This Century_use_this_one Most Important Legal Document This Century_use_this_one_02 https://www.youtube.com/watch?v=JWHuzaLPXUY
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