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I work from home a couple times a week but I don't really make calls that often. I gave my deskphone back because it was taking up too much space and was a real dust magnet.
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Nov 9, 2019 11:07
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GnarlyCharlie4u posted:Found the Skype lover. Headsets sold as certified for SfB or whatever typically have buttons for controlling all the main functions, and can answer a call while away from the machine (as long as it's still in range) or the machine is locked.
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Nov 9, 2019 16:02
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So, this comes from my dad: Dad: *gets email from <COMPANY> asking him to log in somewhere, junks it and reports it, advises others to do the same, as it reads like a phishing email* A few hours later IT: hey all, we just signed up for a new VIOP service, it's <COMPANY>. You should have gotten an email asking you to log in to it to set things up! Dad: send that email first, next time...
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Nov 9, 2019 16:15
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Our support team wants to move to wireless headsets and soft phones. When my director told us you could see six faces fall in unison. Thankfully we're gonna be testing it and I can tell you exactly how that's gonna go already.
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Nov 9, 2019 16:25
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Cat Army 
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The Iron Rose posted:Our support team wants to move to wireless headsets and soft phones. When my director told us you could see six faces fall in unison. "It's poo poo, don't buy them". "Too late, we signed a 50 year contract!"
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Nov 9, 2019 16:59
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less than three posted:All this, plus being unable to answer your phone when your PC is locked. Well that depends on my case. My VPN connection will time out if my computer goes idle, and my phone will stop working. It's a feature really. Also, I used to be the IT department for a 500 seat call center. I cannot imagine the shitfest that would have been if I had to support that many 'free' softphones on lovely hobbled together from pallets of free, broken HP's with Pentium D's.
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Nov 9, 2019 19:55
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I work for a Nationwide Insurance company. I like it but I travel too much. I've been offered jobs by two of my vendor companies in the last week. I'm totally not sure what to do
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Nov 9, 2019 23:51
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We switched to headsets and softphones like four years ago and the only issues we've had are people insist on having a handset and a headset (sometimes two) plugged in at the same time who invariably are just talking into the wrong device because they refuse to only have one or read the instructions on how to switch between them. That's possibly also because a lot of people elected to just forward their SfB to their work mobile.
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Nov 10, 2019 00:06
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kensei posted:I work for a Nationwide Insurance company. I like it but I travel too much. I've been offered jobs by two of my vendor companies in the last week. Are they doing work that interests you or affords you an opportunity to grow? Do you like working with the people from these vendors? Enough to do it every day? If yes, you should probably look into it further and figure out things like travel expectations, benefits and compensation, etc. If you're bringing a ton of domain knowledge, that's leverage to help you negotiate a better deal. Don't be shy, they're reaching out to you for a reason. FWIW I did this about 5 years ago and I've never looked back. My former position was very comfortable, but I wasn't learning new things at the pace I wanted, didn't have a clear path forward to grow, and was ultimately pretty unhappy with how it turned out due to some changes in management. Now I work from home, travel to headquarters a few times a year when it's convenient for me, and do work that I find engaging and that pushes me to learn new things. I get to solve problems on an entirely different scale than before, am compensated beyond what I would consider generous, and I like both my coworkers and management. It's not always easy to step out of a comfortable position and take a risk on something new, but I've found it to be one of the best choices I've made in my entire career.
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Nov 10, 2019 02:42
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nullfunction posted:Are they doing work that interests you or affords you an opportunity to grow? Thank you for the well detailed reply. I'm going to think about this more.
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Nov 10, 2019 05:08
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kensei posted:Thank you for the well detailed reply. I'm going to think about this more. Do it. Don't waste opportunity!
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Nov 10, 2019 09:05
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nullfunction posted:FWIW I did this about 5 years ago and I've never looked back. My former position was very comfortable, but I wasn't learning new things at the pace I wanted, didn't have a clear path forward to grow, and was ultimately pretty unhappy with how it turned out due to some changes in management. Now I work from home, travel to headquarters a few times a year when it's convenient for me, and do work that I find engaging and that pushes me to learn new things. I get to solve problems on an entirely different scale than before, am compensated beyond what I would consider generous, and I like both my coworkers and management. I'm kinda wrestling with a situation like this myself. I should be receiving and offer from a company today and if they offer me more money than I'm making now I'm sorely tempted to go for it. My present place isn't bad, but it has grown from a small company to a big one very rapidly and has negative sides of both. I keep getting more and more things piled on me without an increase in pay and the new place would also come with a more defined role. Change can be scary, but sometimes it's a very reasonable choice.
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Nov 11, 2019 08:40
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Ataxerxes posted:I'm kinda wrestling with a situation like this myself. I should be receiving and offer from a company today and if they offer me more money than I'm making now I'm sorely tempted to go for it. My present place isn't bad, but it has grown from a small company to a big one very rapidly and has negative sides of both. I keep getting more and more things piled on me without an increase in pay and the new place would also come with a more defined role. Change can be scary, but sometimes it's a very reasonable choice.
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Nov 11, 2019 19:56
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The Macaroni posted:If they don't offer more money than you make now, counter offer and tell them that you'd love to join them but need a little more $$$. This. If your requirements aren't unreasonable, they really want you, and they're not on a hard-locked budget, then they'll make room.
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Nov 11, 2019 20:19
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Today the lovely Head of Information Security at the the client I am embedded with, whose personality is best described as "walking insider threat generator", started week four of just not bothering to come into the office. I also got my first "do the needful" from the third party helpdesk. And finally, I learned that they 100% do not have the budget to keep me on after Christmas. It was a good day 
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Nov 11, 2019 22:16
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AlexDeGruven posted:This. My HR department just reduces your stock and bonus % components, which they won't tell you until a base has been determined, by the amount they increase your base salary when you negotiate that.
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Nov 11, 2019 23:52
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Are the stock and bonus componants known to you at the time of negotiation?
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Nov 12, 2019 00:42
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Methanar posted:My HR department just reduces your stock and bonus % components, which they won't tell you until a base has been determined, by the amount they increase your base salary when you negotiate that. So don't enter salary negotiations until you know your full compensation package, like most people do.
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Nov 12, 2019 07:07
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The Macaroni posted:If they don't offer more money than you make now, counter offer and tell them that you'd love to join them but need a little more $$$. Well, the offer came in with an effective raise of almost 800€/month compared to what I make now. I quess that solves that, I really cannot afford to turn it down. One question I would like to ask this thread is that how to bring this to my colleques and my boss. I have a winter holiday at the end of December and very early January, and I'm effectively starting right after that. In here you can't be fired right away and if I leave on my own accord there is a 2-week notice period. How, or perhaps more accurately, when, do I tell my boss & colleques that I'm leaving? I don't want to burn bridges as the infosec community here isn't super big, but my present company turned down my request for a raise in August and that has been chafing me.
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Nov 12, 2019 08:41
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Ataxerxes posted:Well, the offer came in with an effective raise of almost 800€/month compared to what I make now. I quess that solves that, I really cannot afford to turn it down. One question I would like to ask this thread is that how to bring this to my colleques and my boss. I have a winter holiday at the end of December and very early January, and I'm effectively starting right after that. In here you can't be fired right away and if I leave on my own accord there is a 2-week notice period. How, or perhaps more accurately, when, do I tell my boss & colleques that I'm leaving? I don't want to burn bridges as the infosec community here isn't super big, but my present company turned down my request for a raise in August and that has been chafing me. I would give them the 2 weeks notice, if someone is mad because you did that, they are crazy. Do you have 2 weeks after your holiday?
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Nov 12, 2019 09:05
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MF_James posted:I would give them the 2 weeks notice, if someone is mad because you did that, they are crazy. Do you have 2 weeks after your holiday? Nope, my holiday ends Sunday 5th January, my new start day will be Tuesday, 7th January. This cannot be negotiated. Edit: I was thinking of telling at least my senior colleque (my boss doesn't really direct me day-to-day, but is rather the administrative boss) during December (as the company can't fire me on short notice due to the way Finnish employment law works) so it won't screw up his January too much. Edit2: Also, I have a bi-annual review with my boss during December, I might need to tell them then. Ataxerxes fucked around with this message at 10:00 on Nov 12, 2019 |
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Nov 12, 2019 09:57
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"I fully understand the company can't afford to pay me more - I know times are tough. So unfortunately I've had to find another job instead. How do we best handle this for minimum disruption?" or similar - and do it sooner rather than later. Ultimately, you're working a job to get paid. They won't pay you. If suddenly they have the money to pay you - too late! don't trust 'em.
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Nov 12, 2019 11:17
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When I left my first IT job, which I had for 15 years, it was pretty simple. "I got a job offer, and it's this much" "I can't get you that, but I can get you this" "I appreciate that, but I'm going to have to take their offer" "I understand, I wish there was more we could do. Here's what you need to do, and let's see what you need to turn over before you go" I ended up hating that loving job, but it opened the door for current job. And while current job has its... quirks, I doubled my income in 3 years after leaving.
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Nov 12, 2019 12:09
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An security alert came in letting us know of a user email sign-in from a suspicious IP (we're on the east coast, the IP was from the west coast). We've reviewing everything and check with the user and it turns out someone fibbed about a sick day and took a little extended vacation. Normally we wouldn't give a poo poo but it triggered a security event in our system so now we have to write it up and explain what happened.
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Nov 12, 2019 15:17
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Spring Heeled Jack posted:An security alert came in letting us know of a user email sign-in from a suspicious IP (we're on the east coast, the IP was from the west coast). We've reviewing everything and check with the user and it turns out someone fibbed about a sick day and took a little extended vacation. Normally we wouldn't give a poo poo but it triggered a security event in our system so now we have to write it up and explain what happened. Why wouldn't that be a simple "confirmed it was user"?
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Nov 12, 2019 15:23
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PBS posted:Why wouldn't that be a simple "confirmed it was user"? Because we have an incident reporting system that subsequently gets reviewed in manager meetings by my boss' boss to make it sound important.
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Nov 12, 2019 15:41
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Spring Heeled Jack posted:Because we have an incident reporting system that subsequently gets reviewed in manager meetings by my boss' boss to make it sound important. That sounds hosed up
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Nov 12, 2019 16:08
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Spring Heeled Jack posted:Because we have an incident reporting system that subsequently gets reviewed in manager meetings by my boss' boss to make it sound important.
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Nov 12, 2019 16:23
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Serves him right. ...not for the naughty holiday, but for checking email while on holiday.
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Nov 12, 2019 16:26
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Arquinsiel posted:"User's phone/laptop logged in to <whatever> through nearby coffee shop wifi when at home. Coffee shop wifi WLAN exit node in <city>. False positive. Closing". Yeah except we're in a regulated industry and all of the incidents in this system get turned over to the state auditors that comes around yearly. As I said, I normally wouldn't give a poo poo but he hosed up in a way that left an audit trail that would potentially be a legal issue if we tried to purge/obscure/lie about.
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Nov 12, 2019 16:35
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I don't know why everyone's so intent on trying to have IT accept the risk for covering an employee who was dumb enough to get caught in a lie in the first place. If the employee gets into poo poo for breaking the rules then it's extremely not your problem.
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Nov 12, 2019 16:53
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Spring Heeled Jack posted:Yeah except we're in a regulated industry and all of the incidents in this system get turned over to the state auditors that comes around yearly. As I said, I normally wouldn't give a poo poo but he hosed up in a way that left an audit trail that would potentially be a legal issue if we tried to purge/obscure/lie about. In that case: "User did not inform us they would be accessing email remotely while out of town. Confirmed it was indeed User. Forwarded information to User's manager for security retraining." edit: Whether User was out of town on vacation or had an appointment in a west coast hospital for strange illness from planet X is between them, their manager, and HR. PremiumSupport fucked around with this message at 17:06 on Nov 12, 2019 |
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Nov 12, 2019 17:04
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Renegret posted:I don't know why everyone's so intent on trying to have IT accept the risk for covering an employee who was dumb enough to get caught in a lie in the first place.
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Nov 12, 2019 17:42
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I wouldn't calling it narcing if you're just doing your job. The name of the game is CYA. If management randomly decides this is The Most Important Thing In The World as they're known to do, then any kind of cover story is going to fall apart under heavy enough scrutiny. I'm not going to be the fall guy for something I had no part of. I'm not lying for anyone else's sake. At best I'll perform my job duties to the absolute bare minimum.
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Nov 12, 2019 18:10
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Renegret posted:I wouldn't calling it narcing if you're just doing your job. The name of the game is CYA. If management randomly decides this is The Most Important Thing In The World as they're known to do, then any kind of cover story is going to fall apart under heavy enough scrutiny. I'm not going to be the fall guy for something I had no part of. 100% this. You're reporting facts as you need to. You aren't throwing anyone under the bus so much as simply tapping into the traffic cam footage of them jumping under themselves.
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Nov 12, 2019 19:22
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Arquinsiel posted:It's generally poor form to get a rep for narcing on people. Lowers trust with the users. There's a difference between narcing on people and doing your job. It's not like IT saw the user at a baseball game and ratted him out for playing hooky; the user triggered a security even that had to be researched and documented. It sucks that it ends up getting the user in trouble for something all of us have done, but since it sounds like it's not an environment where you can turn a blind eye all you can do is CYA by doing your job properly.
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Nov 12, 2019 19:38
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While I was at Ignite last week we had an incident where the remote end of our vpn tunnel to our Washington data center was deleted. It was resolved pretty quickly, VPN was rebuilt. Only took about 20 minutes of my time and a half-dozen e-mails. This week I start pushing for an rca and get this response back from the manager of that team: quote:I understand the business issue. It was not arbitrarily deleted. I don't even
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Nov 12, 2019 21:27
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My helpdesk dude makes me chuckle. I get a call that "the internet is broke on every machine in here" I am aware my helpdesk dude is taking contractors in this particular building at some point today and no one else has complained, so it stands to reason they might have knocked something in the data cab... idk. Can you see helpdesk dude in data cab room? There are some ladders? Yeah he is up them, give him a shout, it'll be easier ... Hey helpdesk dude can y...  I'm not taking the blame for this I've been no where near itRight - all I want you to do is check if the cabinet has any sign of life it's lockedright I know, can you hear fans and stuff yesRight ok, so the faults probably something else... At this point I was going to take back over and go through it with the user as helpdesk guy was supposed to be looking after some contractors but the cordless phone was a bit out of range, so helpdesk guy goes into a rant about how it's not his fault and starts complaining to me over the phone, in the users office that they dont know what they are talking about because they accused him of breaking the internet I've just had an email notifying everyone there is a global issue of some kind, he is going to love that he got the blame for that ha ha. bless him
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Nov 13, 2019 12:19
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angry armadillo posted:My helpdesk dude makes me chuckle.
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Nov 13, 2019 18:24
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D. Ebdrup posted:Every computer toucher always gets the blame when anything computery is down, irrespective of scope or relationship. This is the most true of all things. I can't tell you how many times 'the first IT guy you see' has been blamed for power outages. Even worse, it always seems to be our fault when SOMEONE ELSE'S (as in some other company completely unrelated to our function in any way, shape or form) poo poo breaks. Let's pour one out for the computer touchers.
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Nov 13, 2019 18:57
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