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Volguus posted:What makes you think that? If for them the functions that IT provides are just "nice to have" and nowhere near needed (much less critical) for the organization, how can the efficiency be improved by said IT? So , in my experience committing to one day of outage puts a lot of pressure on you. If they have no phones, website, email for a period of time - do they have a business continuity plan? If they do and it’s fine then sure you’re just fine here really save for your own stress. Most groups their plan is try and get a message out that shits hosed, then get up ITs rear end and blame them for issues. E: new page for STPYO (?) Email: “So how are we on the HIPAA?”
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Dec 12, 2019 23:59
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Partycat posted:So , in my experience committing to one day of outage puts a lot of pressure on you. If they have no phones, website, email for a period of time - do they have a business continuity plan? I'm trying really hard not to say too much and doxx myself, but yes, our primary revenue source is based on physical cash transactions and our focus as a non-profit means that literally all connectivity can be down and it's business as usual.
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Dec 13, 2019 00:16
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Partycat posted:So , in my experience committing to one day of outage puts a lot of pressure on you. If they have no phones, website, email for a period of time - do they have a business continuity plan? Seriously, from a surface level having good (more expensive) remote support software like Bomgar is "nice to have." From a practical point of view, switching to Bomgar has significantly improved our ability to support users, troubleshoot issues, and get them able to do their job faster. So has switching from TrackIT to a ticketing system that isn't trash. Making improvements to our environment by going with the most reasonable option given the circumstances compared to literally the cheapest "solution" is far worth the savings in wasted time and effort. Don't switch to Bomgar, their support has become hot trash since they were bought out The Fool posted:But non-profits suck, regardless of how noble their mission is. Working for a nonprofit is pretty great imo. The downside is they can't pay you market rate, but because of that, the barrier for entry is much lower, and you get experience with a lot of systems that companies with cash to spare can pay specialists and people with experience to deal with. So far this job has been an incredible education, and whenever I do leave I'll be able to demand a much higher salary than I otherwise could have. And as another perk, the people I work with are usually pretty empathetic and great to work with when things go south.
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Dec 13, 2019 01:07
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Sickening posted:Shared logins have no reason to exist. We use shared logins for vendors because gently caress if you think I can be arsed to keep up with setting up new support guy every time their lovely application breaks. We just provide the VM.
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Dec 13, 2019 13:09
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poo poo pissing me off: incompetent network engineers. Now my January will be even more hosed than expected.
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Dec 13, 2019 14:32
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Wibla posted:poo poo pissing me off: incompetent network engineers. Now my January will be even more hosed than expected. What'd they gently caress up?
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Dec 13, 2019 14:37
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Bob Morales posted:What'd they gently caress up? This is for a redundant fiberoptical network for the metro, and they hosed up all the subnet assignments for the layer 3 Westermo switches, didn't tell anyone, and then hosed up VLAN assignments on one of the core switches so nothing loving worked even after we re-assigned IP's for a bunch of RTU's. Thankfully this is a greenfield deployment (we're deploying a new network, installed new network cards in all PLC's), and the old system is still running, but it wasted A BUNCH of time. Then we went out to a different rectifier station and the loving jokers there had messed with some of the alarm signals from one of the rectifier cabinets (signal contacts were normally closed instead of normally open on the new sub-controllers in that cabinet) so we lost one of the main power feeds (11kV) and wasted a bunch of time trying to figure that one out. End result was that we turned on the feed manually and punted the issue to the supplier, as it's their fuckup to fix. All of this is part of the ongoing (from 2017...) saga of upgrading the SCADA system from Siemens Spectrum (anno 1996-1997) to something made in the last decade 
Wibla fucked around with this message at 15:28 on Dec 13, 2019 |
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Dec 13, 2019 15:25
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Che Delilas posted:I'll touch base with you I think you mean "touch basis" 
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Dec 13, 2019 19:31
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I've had so many issues with telling MPLS providers to make routing changes and them completely loving it that I'll actively try and avoid using it wherever possible in favour of something that builds VPN tunnels over the Internet (appreciate this isn't an option for SCADA stuff). I'm fairly sure a lot of the problems caused by change requests being done incorrectly could be resolved by the way these providers design their forms - I've seen some horrendous change request forms for firewall rules. It shouldn't be too much to ask to have an API pull out the current config and then you make your changes before submitting it, rather than having to guess what might already be in place.
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Dec 13, 2019 19:35
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Things annoying me: one of the depts related to IT decided to create their own staff directory without telling anyone. Not a big deal, except that we already have one tied to our HR system and is automated. Also that their new staff directory sent an email to an entire division with a request to log in to confirm their details and made it look like a large phishing attempt. Thankfully staff have learned to ask IT before blindly clicking any links but still..
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Dec 13, 2019 20:02
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Thanks Ants posted:I've had so many issues with telling MPLS providers to make routing changes and them completely loving it that I'll actively try and avoid using it wherever possible in favour of something that builds VPN tunnels over the Internet (appreciate this isn't an option for SCADA stuff). I'm fairly sure a lot of the problems caused by change requests being done incorrectly could be resolved by the way these providers design their forms - I've seen some horrendous change request forms for firewall rules. It shouldn't be too much to ask to have an API pull out the current config and then you make your changes before submitting it, rather than having to guess what might already be in place. I mean in this day and age SD WAN is the answer for 90% of clients that think they want MPLS. E: or at least a hybrid of the two.
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Dec 13, 2019 20:23
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before I left my last job they were starting to play with fortinet's AD VPN (I think that's what it's called) where it will build tunnels to other fortinet devices based on traffic needs, seemed cool and would basically have replaced the MPLS 2 of our clients were using.
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Dec 13, 2019 20:30
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GnarlyCharlie4u posted:I mean in this day and age SD WAN is the answer for 90% of clients that think they want MPLS. I was in love with sdwan until i learned about their licencing of it. loving trash.
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Dec 13, 2019 20:31
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ADVPN is good. For me, SD-WAN is about mesh VPN tunnels over the Internet, route distribution, traffic SLAs and path selection. I am not that excited about the Silver Peak approach which is to run everything through their own network and charge you for the bandwidth that you want to consume.
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Dec 13, 2019 20:41
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CPColin posted:I think you mean "touch basis" If you're on a touch basis you have to report that to HR.
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Dec 13, 2019 23:14
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Pissing me off: the last person in our Marketing department quit today. It was the weirdest elimination of the department I've ever seen. They got an outside vendor, and slowly moved responsibility for things over to them, making things more and more unpleasant for our Marketing department until all of them quit. It was a department of ~10 people at an employer of ~150, and nothing has been said to anyone about it, as far as I can tell; not us employees, not the middle managers, not even the VPs and Senior VPs (unless they're lying about it). The C-level that managed them was also forced out. Nothing was even said to the people in the loving department. They did post three new positions that are basically "interface with our new third-party vendor." The really funny thing is that this vendor has never worked in our industry, and the advice they have given has largely been garbage, including having us put out products that many employees feel are creepy/unethical (but not illegal). Most of our corporate goals have cratered working with these people. Our turnover goal for the year was 12% (which is not at all ambitious, IMO), and as of the end of Q3 we were sitting on 34%; I'm pretty sure that number doesn't go down, so... The hilarious part is we hired the vendor because they'd never worked in our industry, and we wanted someone who would "think outside the box." I'm honestly kind of hoping we get swallowed in a merger at this point. We have a major competitor substantially larger than us in the area, who is generally well-liked as an employer (our GlassDoor rating is around 1.5 stars). I feel like it would be worth risking the layoff.
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Dec 14, 2019 00:04
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Time to  ?
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Dec 14, 2019 00:29
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Wibla posted:Time to Been trying to for awhile. Probably widen my net after the new year. A friend has been trying to recruit me for the aforesaid very large, major competitor. Commute is considerably worse, but the money would be better.
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Dec 14, 2019 00:35
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When you're scheduling maintenance, make sure you get AM and PM straight so alarms don't go off. Also make sure that you're not supposed to have 20 servers running backups at the time they're powered off.
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Dec 14, 2019 14:22
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Important safety tip. Thanks Egon
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Dec 14, 2019 14:54
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I can't tell if that's a Ghostbusters reference or a misspelling of my username. Both of those things happened in separate instances on consecutive days. Yesterday I was too tired to bitch about the backups thing because it led to a solid 2 hours of work on top of my normal poo poo running backups manually on each machine. Today I woke an on-call guy up on a Saturday because we had a bunch of servers go down for a hosted client because one of our offshore guys scheduled maintenance for 5PM instead of 5AM.
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Dec 14, 2019 14:59
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Why aren't you using 24H time for that? My change team leads might not be able to translate 1730 right away but they know enough that it's in the afternoon/evening.
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Dec 14, 2019 18:23
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Dimestore Merlin posted:Why aren't you using 24H time for that? My change team leads might not be able to translate 1730 right away but they know enough that it's in the afternoon/evening. Yeah, our team puts all scheduled tasks in 24H and UTC (we're multi-national) so there can be no confusion at all.
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Dec 14, 2019 18:50
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I have never hosed with that calendar myself (only been here a month) but it's entirely possible that it is in 24 hour time but mountain time and the offshore guy put it in his local time, which happens to be 12 hours ahead of us. The ops center I'm in puts time in 24 hour format, and I'm used to that from working for a medical company previously, but most people here don't seem to do that.
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Dec 14, 2019 22:07
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22 Eargesplitten posted:I have never hosed with that calendar myself (only been here a month) but it's entirely possible that it is in 24 hour time but mountain time and the offshore guy put it in his local time, which happens to be 12 hours ahead of us. I've been (gently) ribbed by my coworkers for habitually using 24H time, but I'm not going to stop.
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Dec 14, 2019 23:52
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I found a 19.8GB .PST file today.
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Dec 16, 2019 09:06
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Humphreys posted:I found a 19.8GB .PST file today. Was it actively in use? One of my coworkers found a 15GB one while investigating issues one of our high muckety-mucks was having with his personal Outlook on work devices. He carefully exited, and advised him "this is going to blow the gently caress up, probably very soon if you don't fix it." It apparently had all of his email and calendering for the last fifteen years in it. I thought 15 GB was huge (and I think it did, in fact, blow up shortly after that). I wouldn't have thought 20GB was possible.
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Dec 16, 2019 09:13
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I assume they were both on file shares as well, getting poised to corrupt spectacularly when any sign of a network issue arrives.
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Dec 16, 2019 09:35
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Thanks Ants posted:I assume they were both on file shares as well, getting poised to corrupt spectacularly when any sign of a network issue arrives.
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Dec 16, 2019 09:44
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Thanatosian posted:Was it actively in use? Yes actively in use. Synched to two different PCs across the building. And the kicker: the Outlook instance points to a 'server' of sorts. Not even a mail server. Just a file on a network share. EIDT: I'll take a photo tomorrow because the archive.pst is similar size. Humphreys fucked around with this message at 14:17 on Dec 16, 2019 |
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Dec 16, 2019 09:58
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Humphreys posted:I found a 19.8GB .PST file today. 
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Dec 16, 2019 14:36
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Nobody is getting any data back out of that
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Dec 16, 2019 15:13
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Thanks Ants posted:Nobody is getting any data back out of that Why? Outlook cannot handle files that big? My .thunderbird folder is 6GB, so far it looks to be quite fine with it. Of course, the number of features and integrations Outlook has vs Thunderbird is quite large.
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Dec 16, 2019 15:55
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In this day and age, I would say a 15-20GB PST file is 'normal'.
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Dec 16, 2019 15:56
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Thanatosian posted:No on mine; I don't think there's any way it hits 15GB on a file share, it's gotta blow up way sooner than that, right? I've got more than a few 30-40-50gb PSTs here. One person has almost 500gb worth of different PST's. Somehow Outlook keeps working.
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Dec 16, 2019 16:49
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I spent a solid week a few months back cleaning mine. Got it down to 10gb.
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Dec 16, 2019 16:52
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I saw an 8gb PST poo poo the bed once, it was a while ago, I think we got most of the data back, the worst part was trying to retrain the user
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Dec 16, 2019 17:01
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Forgot, got a call on Friday that my interview on Wednesday went well so they want to do a 2nd this week
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Dec 16, 2019 19:01
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Congrats!
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Dec 16, 2019 19:02
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Pissing me off: My annual raise got cut in half by CFO and VP Not pissing me off: Bonus this year came out to just a hair under $10k Pissing me off: I had emergency surgery while uninsured a few years ago and the bulk of that money is going towards that giant black hole. Not pissing me off: Angling for a title change that should result in an increase of salary of around $20k, which would allow me to break 6 figures for the first time in my career.
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