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NerdyMcNerdNerd posted:I work in a meat department for a company that's currently in the process of driving out all their experienced meat market managers and folk. Why? Because they make close to twenty dollars an hour, lots of legacy workers from back when we actually cut the lion's share of our meat instead of selling a lot of pre-pack. That's a very poo poo situation, but they're not wrong to be angry. You're not wrong to be angry. The only thing is that they shouldn't be angry at you, they should be angry at the fucks who staff a meat department with people who can't cut meat, and don't bother to train them. That's not your fault on any level, that's management, and everyone should be pissed off at them.
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Dec 20, 2019 16:17
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Yea but the workers are the ones who suffer, not management.
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Dec 20, 2019 16:19
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Invalid Validation posted:Yea but the workers are the ones who suffer, not management. I agree 100%, and that absolutely must be fixed. Customers need to start getting pissed off at management and making a big stink about it to the store managers, rather than badgering some minimum wage worker who hasn't received the training that, by rights, they should be entitled to. Bitch at the store managers, bitch at the regional managers, bitch at corporate. They're the ones making the decisions and holding the pursestrings.
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Dec 20, 2019 16:21
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PT6A posted:I agree 100%, and that absolutely must be fixed. Customers need to start getting pissed off at management and making a big stink about it to the store managers, rather than badgering some minimum wage worker who hasn't received the training that, by rights, they should be entitled to. They already did. They save enough money by hiring the least trained labor that they can pay for an extra customer service rep to handle your complaint. Editor's note: the customer service drone will also be functional as an emotional air bag for management safety, much like untrained retail drones
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Dec 20, 2019 16:27
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PT6A posted:That's a very poo poo situation, but they're not wrong to be angry. You're not wrong to be angry. The only thing is that they shouldn't be angry at you, they should be angry at the fucks who staff a meat department with people who can't cut meat, and don't bother to train them. That's not your fault on any level, that's management, and everyone should be pissed off at them. I remember once, long ago, reading an article about house cats. It stated that if they got agitated at something, but were prevented from interacting with that stimuli, they could and would direct it toward whatever next caught their attention. Most people are as stupid as house cats. They assume "I don't know" goes hand in hand with "I don't care" or "gently caress you and the shopping cart you rode in on." And it don't matter, because if they complain up the ladder, the people at the top'o the wall ain't gonna go "we should really train our conscripts better". They're just going to pour boiling oil on us, and apologize to the customers with regard our unsightly, blistered corpses. Some dick the other day, I told him, "I'm not trained to do that. I can grind beef, but I was brought to this department to take care of other things." Which- is true. I can't cut anything, but I can run our pre-packaged poo poo and manage our inventory very well. I've got half a decade ( kill me ) in grocery and perishable foods. I'm good at it. I'm fast. I know what I'm doing at the stuff I've accumulated the knowledge to do. He proceeded to spend the next five minutes asking me, "You cut this?" "You cut that?" and when I told him ( about ten times ) that everything was pre-packed, he just looked at me and said, "What do you even do? What good are you?" Shitbird, I know you don't know how to do it either.
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Dec 20, 2019 16:29
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there's this expectation also that grocery stores will butcher the cow in back on the spot so you can have the freshest cuts, and it's like... as a consumer, if you don't see meat cutting equipment, they probably don't cut meat. maybe someone comes in on day shift to carve up some fish or whatever and after they're gone other folks sell those cuts but drat, if you want fresh cut meat, go find a specialty butcher. this is a drift over time because probably when a lot of boomers were young such a thing as a corner butcher still existed but now if you live in a suburban hellscape then you're getting plastic wrapped steaks from a freezer and that's just how it is
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Dec 20, 2019 16:33
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Employees with knowledge and expertise are employees with leverage. Can't be having that in retail (or every other American job because we are a hellscape for labor). Workers with little to no training is a feature, not a bug, and that change is not going to come from management, who have zero power to change institutional priorities.
atomicgeek fucked around with this message at 16:39 on Dec 20, 2019 |
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Dec 20, 2019 16:35
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PT6A posted:Customers need to start getting pissed off at management and making a big stink about it to the store managers, rather than badgering some minimum wage worker who hasn't received the training that, by rights, they should be entitled to.
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Dec 20, 2019 16:35
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Shareholders long ago decided that pouring boiling oil on the conscripts was cheaper and more effective than paying workers better
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Dec 20, 2019 16:36
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It’s mostly gonna be boomers who get mad and retail drones. I worked retail a lot longer than I would like to admit and most younger people get the answers they want from the internet. At this point if you expect any real answers from a big box retail stores you are a moron. They gently caress over their workers so much that it’s hard to even find a person that knows where general items are located in the store.
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Dec 20, 2019 16:39
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NerdyMcNerdNerd posted:I work in a meat department for a company that's currently in the process of driving out all their experienced meat market managers and folk. Why? Because they make close to twenty dollars an hour, lots of legacy workers from back when we actually cut the lion's share of our meat instead of selling a lot of pre-pack. What store do you work for, if you don't mind me asking? I have a friend who's a meat manager at a Sprouts and he's always bitching about how they never give him the hours to give his staff. A couple years back he even cut into his own hours to give some to his employees.
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Dec 20, 2019 17:14
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Invalid Validation posted:It’s mostly gonna be boomers who get mad and retail drones. I worked retail a lot longer than I would like to admit and most younger people get the answers they want from the internet. At this point if you expect any real answers from a big box retail stores you are a moron. They gently caress over their workers so much that it’s hard to even find a person that knows where general items are located in the store. Yeah. I worked in retail for most of my adult life. And now that I'm out, I treat retail employees like royalty. Even if the service I'm getting is bad, because I know they're doing everything they can but haven't been given the tools to do their job proper and is probably barely making his own ends meet.
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Dec 20, 2019 17:19
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PT6A posted:But at a Home Depot or a Best Buy where there's tons of employees, yeah, there should be at least one around at any given time that can answer a moderately in-depth question about any given product. But it's management's responsibility to make that happen. PT6A posted:Well then I guess you have to pay money to get an expert, or send a non-expert for training at your expense. Them's the breaks. Hardware chains aren't going to do this because relatively few customers actually think the 25 year old/octogenarian stocking the shelves knows anything, and the idiots who do will bitch about it for a little bit but ultimately make the purchase because there isn't a better option. I was one of the clueless 20-something Menards employees. The only training I was offered was online and had to be done on personal time. Even then, it was mostly poo poo like organizing endcaps and how unions are bad and Obama is killing businesses (I'm not joking). People with experience are expensive, and you don't become the richest man in Wisconsin by laying out the red carpet for construction workers. Baronash fucked around with this message at 17:35 on Dec 20, 2019 |
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Dec 20, 2019 17:28
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Detective No. 27 posted:What store do you work for, if you don't mind me asking? I have a friend who's a meat manager at a Sprouts and he's always bitching about how they never give him the hours to give his staff. A couple years back he even cut into his own hours to give some to his employees. I won't say, but it isn't related to that chain. It's part of a larger picture of the grocery business in general, especially with mid-range stores that are trying to compete in the Whole Foods ORGANIC market space without realizing that it mostly causes them to bleed money hand over fist. Department managers should have more control over what they stock and what they don't because while a store in an area with X amount of wealth might be need to carry those products and turn a profit on them, a store where a significant amount of money comes from EBT customers would be better served carrying more mid/low range food, especially of the prepackaged variety. The result is that we throw away a titanic amount of meat and miss potential sales on products we could be selling, which results in thinner margins and lower on-paper return per man-hour spent. This is without factoring the hidden cost of how much time it takes to weigh, tag, and stock product that doesn't sell- or the time we take to mark it down when we're trying like hell to sell it before we have to chuck it. It's all so very loving stupid and wasteful. Baronash posted:People with experience are expensive, and you don't become the richest man in Wisconsin by laying out the red carpet for construction workers. Oh word, I was just up there. I saw uh... gently caress, what's it? Woodmans. Entirely employee owned grocery store that starts their workers at eighteen dollars an hour. Place was loving amazing and had a liquor store the size of a goddamn walmart. I bought a hundred and fifty dollars in liquor and another fifty in cheese. NerdyMcNerdNerd fucked around with this message at 17:42 on Dec 20, 2019 |
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Dec 20, 2019 17:40
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PT6A posted:Well then I guess you have to pay money to get an expert, or send a non-expert for training at your expense. Them's the breaks. This is what commissioned sales people were for. Nearly every industry except cars got rid of them because they don't make that many more sales than the min wage folks for much more labor cost.
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Dec 21, 2019 04:56
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Detective No. 27 posted:What store do you work for, if you don't mind me asking? I have a friend who's a meat manager at a Sprouts and he's always bitching about how they never give him the hours to give his staff. A couple years back he even cut into his own hours to give some to his employees. I used to work at a Whole Foods as an ATL and had to do the same thing. No hours, could never get anything done, could never get the team organized, the senior team members refused to cooperate, the TL and I didn't really work that well together, and this was during a company-wide reorganization (post-Amazon purchase), so I had to deal with regional checking up on us constantly in the meantime. Fun times.
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Dec 21, 2019 07:11
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Shinji2015 posted:I used to work at a Whole Foods as an ATL and had to do the same thing. No hours, could never get anything done, could never get the team organized, the senior team members refused to cooperate, the TL and I didn't really work that well together, and this was during a company-wide reorganization (post-Amazon purchase), so I had to deal with regional checking up on us constantly in the meantime. Fun times. It really did seem like the regional management turned into gestapo offices after the amazon buy. I knew a few shiftys at WF and the feeling was real
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Dec 21, 2019 07:14
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WAR CRIME GIGOLO posted:It really did seem like the regional management turned into gestapo offices after the amazon buy. I knew a few shiftys at WF and the feeling was real Main reason I'm not still there is because of regional. I won't go into detail (I was responsible for part of it) but it was extremely frustrating to get fired for what I was fired for, when we couldn't fire a TM for being an absolute dick to other employees and not helping customers because he didn't want to. I wasn't there for as long as some other people, but the vibe change after Amazon purchased the company was tangible. If you talked to a lot of the older TMs about the changes, it got pretty depressing in a hurry.
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Dec 21, 2019 07:32
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Liquid Communism posted:This is what commissioned sales people were for. Sales people are all b2b now. I work at what technical a retail company but the vast majority of our business is b2b. The guy coming off the street isn't dropping 50k a month on blades but our clients are.
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Dec 22, 2019 18:20
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NerdyMcNerdNerd posted:I work in a meat department for a company that's currently in the process of driving out all their experienced meat market managers and folk. Why? Because they make close to twenty dollars an hour, lots of legacy workers from back when we actually cut the lion's share of our meat instead of selling a lot of pre-pack. I worked in the Safeway meat dept. about 15 years ago, and while it was lovely and bad, it was nowhere near that lovely and bad. Capitalism is cool, glad to see we are improving things. On the first day I worked, the lady training me showed me these gnarly chemical burn scars on her arms from one of the cleaning agents we hosed the place down with every night. Jokes on them though, I'd take the premium shrimp into the freezer and eat it.
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Dec 23, 2019 00:31
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Home Depot still has a lot of knowledge employees because it attracts a lot of retirees and people who used to be tradesmen and just want something to do for a couple hours a few days a week. HD also loves them because they don't have to pay them poo poo because they're getting paid from social security or their pensions anyways.
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Dec 23, 2019 16:38
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FCKGW posted:Home Depot still has a lot of knowledge employees because it attracts a lot of retirees and people who used to be tradesmen and just want something to do for a couple hours a few days a week. Whenever I go to lowes/HD if I ask someone for help they always walk around and find some old guy who also works there and then ask him
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Dec 23, 2019 16:44
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NerdyMcNerdNerd posted:The result is that we throw away a titanic amount of meat and miss potential sales on products we could be selling, which results in thinner margins and lower on-paper return per man-hour spent. This is without factoring the hidden cost of how much time it takes to weigh, tag, and stock product that doesn't sell- or the time we take to mark it down when we're trying like hell to sell it before we have to chuck it. Within two years at the age of 15 I was basically running our small meat department during summers. Besides markdowns, we had another out to move product before throwing it away: the deli. Slightly browning steaks or roasts? Send through the burger grinder and my mother and sister would make chili for hot dogs. Chicken breasts on the edge of smelling but otherwise ok? Roast them and sell as a lunch special. It was rare for them to tell me, "No we have enough, we can't use it today". Given my understanding at how at the modern grocery store everything from the deli comes pre-packaged, I can only imagine the amount of meat department waste you're talking about.
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Dec 23, 2019 17:09
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Meat Department manager here, all this stuff is too true for me. Never enough hours, 320 labor hours one week, 305 the next makes it really hard to hire, train and retain decent employees because how can they be expected to take a job seriously if they're working 5 days one week, 2 days the next. After about 6 months of that anyone worth a poo poo is going to find something better and you're left with low effort dullards who don't have the motivation to look. But whoever told the guy "how should I know, I can't even afford to buy any steak" is just wrong wrong wrong. It's not that customers fault, I mean if it's a boomers it's his fault, but you don't say poo poo like that, no one cares about your problems.
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Dec 23, 2019 17:39
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Workers not being able to afford the goods they produce is one of the ugliest features of capitalism. But you're right. The customer isn't just paying for the meat, he's paying for the worker to choke down his indignity at their situation.
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Dec 23, 2019 18:08
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if people say "the customer is always right", remind them that a certain austrian bought wiener bread as well, and ask them to leave the store on account of holocaust apologia
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Dec 23, 2019 18:14
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maniacripper posted:But whoever told the guy "how should I know, I can't even afford to buy any steak" is just wrong wrong wrong. It's not that customers fault, I mean if it's a boomers it's his fault, but you don't say poo poo like that, no one cares about your problems.
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Dec 23, 2019 18:18
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In fact customers are always wrong.
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Dec 23, 2019 18:34
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maniacripper posted:Meat Department manager here.. Stockholm syndrome is real
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Dec 23, 2019 18:48
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maniacripper posted:But whoever told the guy "how should I know, I can't even afford to buy any steak" is just wrong wrong wrong. It's not that customers fault, I mean if it's a boomers it's his fault, but you don't say poo poo like that, no one cares about your problems. How hosed up a person are you that you think that is wrong. The fact people have 0 empathy for other human beings is the problem. This is a galaxy brain take on the level of "racism isn't wrong, pointing it out is wrong".
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Dec 23, 2019 19:00
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You walk into a place to buy a thing. "excuse me would the money be spent better on this thing or that thing" "I don't know man, I can't afford it" Why be short to this guy who's coming from his job that probably has him suffering the same trauma as everyone working retail is? People in retail have every right to rebel, organize, and do whatever is necessary to secure their own economic security and lively hoods because the world hasn't been kind. But please don't take it out on the next guy, direct your anger and actions where they're justified and sorely needed. maniacripper fucked around with this message at 19:42 on Dec 23, 2019 |
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Dec 23, 2019 19:37
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i am harry posted:It's wrong because he should be stealing steaks. Scariest thing I ever did. In hindsight I don't regret it.
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Dec 23, 2019 20:08
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For what it's worth, I wasn't short with this guy. I said it more in a gallows humor tone of voice. "Food? I don't know nothing about that, I just work here. I can't afford to eat." Am I short with some customers? Oh gently caress yes. There's only so many times I can stand being asked "do you work here?" You know what was one of my formative memories of retail? Few years back, I worked with a guy who sometimes had seizures. We tried to keep an eye on him 'cause he'd hurt himself a few times, but, you know. He was a good guy, he had his poo poo together, and he didn't want to be doted on or anything. Still, he was appreciative the people around him cared. One night he seized on the floor, fell straight down and fracked his skull on the tile. Lacerated his scalp. It's hard to tell how bad a head injury is just based on blood alone because the scalp loves to bleed, but the guy's legs were kicking like he was doing a laid-out tap dance while strawberry-syrup thick blood pooled around his head. A manager and four other associates ( me included ) gathered around him, and we formed that wary herd animal circle you do, waiting for the medics. A fair amount of people took one look at this, went 'yup, that's an event', and hosed right off. But more than a few, more than I'd have thought, tried to crowd in around us, and get at the shelves. And after they'd loaded him up on the stretcher, wheeled him out, I had to stand there and shoo people to one side to keep them from walking in the still-warm blood. And that's the kind of stuff that sticks with you. You remember that poo poo. You remember a customer starting stupid arguments with you or trying to belittle you the day your grandmother died, or an associate that was forced to finish his truck while his father lay dying in the hospital ( he didn't make it before his father passed ). But I also remember this stuff when I interact with other retail employees. And believe it or not, I assume most customers are decent people until they prove otherwise. When I'm doing reductions for the day, for instance? I've stopped people buying full price items, told them I was about to reduce them, and marked them down right then. Stuff like that. The thing is, the more stressful my job is, the more likely I'm going to be in a mood where someone walking up and going "BACON" makes me want to throttle them instead of laugh. When I'm on a tight schedule, when I'm being yelled at for how much time I need to do labor, I'm VERY AWARE of how much time someone's stammering request or lovely joke is costing me. Mister Facetious posted:Scariest thing I ever did. In hindsight I don't regret it. People steal from our department all the time and I literally do not care because I don't have the time to spend watching out for it and we don't typically do anything anyways. The one guy I ever ratted out was a sixty-year old drunk who wouldn't stop breathing on me and asking aggressive, stupid-rear end questions, belittled me when I wouldn't mark down the steaks he wanted me to, and then shredded some steak wrapping peeling discount stickers off them. When my manager confronted him, the dude pointed at me and said, "he told me to". I thought my manager was going to knock the fake-rear end teeth out of an old man's mouth.
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Dec 23, 2019 20:13
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You can be lovely to customers, you don’t get paid enough for that bullshit. Retail is one step above indentured servitude.
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Dec 23, 2019 20:18
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Security at a place where no one cares if the customer falls down a couple times on the way out the door is the only good retail job. Worked with bikers and drunk rednecks for years and the only people who ever swung at me were at an art museum. Pretentious fucks.
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Dec 23, 2019 20:38
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Fry's isn't dead yet but they're getting worse. This is the laptop section
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Dec 24, 2019 03:38
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Lmao that place looks more and more comical as the shelves themselves become the centerpiece of the store.
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Dec 24, 2019 03:44
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FCKGW posted:Fry's isn't dead yet but they're getting worse. This is the laptop section May the laptops are camoflauged like the octopus
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Dec 24, 2019 03:47
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The Fry's by me looks like a normal big box store, and the one I went to in California looked like it was a train Depot with a steam train crashing through the wall to fall on customers who entered. I'm still loling at the fighter jet v octopus us what I'm saying
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Dec 24, 2019 03:54
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HootTheOwl posted:The Fry's by me looks like a normal big box store, and the one I went to in California looked like it was a train Depot with a steam train crashing through the wall to fall on customers who entered. That's the Burbank one, it's probably the most famous store. They have a Hollywood/Science Fiction theme and have all kinds of weird poo poo inside https://weirdcitylosangeles.wordpress.com/2015/07/20/frys-electronics-burbank/
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Dec 24, 2019 03:59
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