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devmd01 posted:Heads up about Chrome 80 dropping on the 4th, it’s probably gonna break SSO for a lot of people. I just heard about it today, and with initial testing we’re gonna have to disable this feature because it breaks our main business SaaS app in servicenow. This has been my life since christmas. 5 OAuth2 token providers to patch/upgrade in 3 environments each!
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Jan 28, 2020 01:21
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Proteus Jones posted:I remember something I was told way back when I worked at a startup ISP in the mid 90s. Never make yourself indispensable. Because then you've done one of two things. You've either made it so you will never, ever get a promotion again in the company, or when technology moves on, as it does, you'll be the first to be let go. Restated: teach people about the dumb poo poo you built so you can build newer, dumber poo poo because money. This is my mantra.
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Jan 28, 2020 01:48
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devmd01 posted:Heads up about Chrome 80 dropping on the 4th https://www.okta.com/blog/2019/12/chrome-80-is-on-its-way-and-it-might-change-your-cookies-are-you-ready/ Might already be affecting some Chromebooks, I should have checked the version, but user made a ticket that Teams on the O365 portal wasn't working, and I had to flip the "turn off third party cookies" option to off
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Jan 28, 2020 04:39
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Does anyone use Microsoft Premier support? Is it any better than standard Azure/O365 support? How is it compared having an AWS TAM?
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Jan 28, 2020 20:00
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So I’m interviewing for my first management position to make that jump. What are some things I should be asking the senior business leaders or possible red flags that only crop up in management level positions?
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Jan 28, 2020 20:20
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devmd01 posted:Heads up about Chrome 80 dropping on the 4th, it’s probably gonna break SSO for a lot of people. I just heard about it today, and with initial testing we’re gonna have to disable this feature because it breaks our main business SaaS app in servicenow. Microsoft was sending out warnings about this too, but it looks like all their cloud services will be updated before this goes live. But yeah, if you have any influence make sure your devs download the beta and test anything that relies on cookies.
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Jan 28, 2020 20:22
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Internet Explorer posted:Does anyone use Microsoft Premier support? Is it any better than standard Azure/O365 support? How is it compared having an AWS TAM? I have never used the service. I do however know that Microsoft hires for these positions on that staff constantly and pay poo poo money while being contract only. A big part of that premier support group is in texas in my area. The aws tam job is way sexier in my opinion and probably gets way better candidates.
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Jan 28, 2020 20:32
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Yeah... We're kind of thinking Premier is just more of the same awful support from Microsoft but with an added cost. It's just frustrating because you just can't seem to get even the most basic of answers out of Microsoft regarding their products. It's insanity.
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Jan 28, 2020 20:37
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Internet Explorer posted:Yeah... We're kind of thinking Premier is just more of the same awful support from Microsoft but with an added cost. It's just frustrating because you just can't seem to get even the most basic of answers out of Microsoft regarding their products. It's insanity. Don't let them close the case. It can take time and escalation, but I've only had them refuse to get to root cause one time (with a bizarre "it's always been that way" explanation when it clearly wasn't).
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Jan 28, 2020 20:40
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Internet Explorer posted:Yeah... We're kind of thinking Premier is just more of the same awful support from Microsoft but with an added cost. It's just frustrating because you just can't seem to get even the most basic of answers out of Microsoft regarding their products. It's insanity. The difference is that the standard support is outsourced to globe where the premier support is mostly us based ( I think ). Standard support is so poo poo because microsoft desperately wants you to use a reseller for support in an MCP model. You are probably going to talk to a regular person on premier, they are just going to be the people hard up trying to find another job.
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Jan 28, 2020 20:40
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Anyone have recommendation for a ticketing system that supports TAPI? Bonus points if it also has a decent inventory system...
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Jan 28, 2020 20:43
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Doesn't ConnectWise fit that bill? I'm a few years removed from using it.
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Jan 28, 2020 20:45
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We have a Microsoft TAM, and pay for premier support. I've probably used it for 5 or 6 tickets in the last 10 years or so, but every single time they resolved the issue and I talked to very competent support folks. Any time we open a P1 ticket we notify our TAM and she gets involved to make sure we're getting taken care of. Is it worth it? I don't know really. We're a big company with a huge Enterprise Agreement and spend over 20M (probably close to 30M now) a year with MSFT, so the 60K or whatever we spend for the TAM and whatever the block of hours we buy costs is a rounding error in the EA. We try to use Software Assurance tickets as often as possible as we turn unused premier hours into MS Ignite tickets. I've talked to Premier Support folks based overseas and in the US, and the quality has been excellent each time.
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Jan 28, 2020 20:51
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I wish we had an AWS TAM. I've had a couple encounters with them when our account rep was doing us a solid and they were loving awesome. Got very involved, specific questions answered in no time. Our company's kind of right on the line of where it makes sense to shell out the big bucks for premium support and of course pushing back hard on it (because to be fair it is mega expensive). But unlike most vendors, you appear to actually get what you pay for with AWS' baller-tier support, which is refreshing.
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Jan 28, 2020 22:46
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George H.W. oval office posted:So I’m interviewing for my first management position to make that jump. What are some things I should be asking the senior business leaders or possible red flags that only crop up in management level positions? One red flag: if your interview loop doesn't involve any members of the team and they get weird if you ask to meet with the team, it's a weird team or a weirder power dynamic
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Jan 29, 2020 00:50
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AreWeDrunkYet posted:Microsoft was sending out warnings about this too, but it looks like all their cloud services will be updated before this goes live. But yeah, if you have any influence make sure your devs download the beta and test anything that relies on cookies. You can test it in chrome 78+ by going to chrome://flags and turning samesite cookie behavior on.
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Jan 29, 2020 00:51
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Docjowles posted:I wish we had an AWS TAM. I've had a couple encounters with them when our account rep was doing us a solid and they were loving awesome. Got very involved, specific questions answered in no time. Our company's kind of right on the line of where it makes sense to shell out the big bucks for premium support and of course pushing back hard on it (because to be fair it is mega expensive). But unlike most vendors, you appear to actually get what you pay for with AWS' baller-tier support, which is refreshing. Honestly the part I liked best of our TAM relationship in my old group (my current group doesn't have a direct relationship) was getting info on unannounced product roadmap stuff. Mainly because we could know in advance if some particular gripe was going to be addressed and know whether or not just to hang on for a bit or to come up with a different approach. I think the only time our group ever actually filed a support ticket was for when CF or Steps got stuck in a weird-rear end state.
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Jan 29, 2020 02:34
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Docjowles posted:I wish we had an AWS TAM. I've had a couple encounters with them when our account rep was doing us a solid and they were loving awesome. Got very involved, specific questions answered in no time. Our company's kind of right on the line of where it makes sense to shell out the big bucks for premium support and of course pushing back hard on it (because to be fair it is mega expensive). But unlike most vendors, you appear to actually get what you pay for with AWS' baller-tier support, which is refreshing. This post makes me happy. But yeah, the $15,000/month minimum is a big price tag.
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Jan 29, 2020 02:55
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My buddy as a TAM and he is doing pretty alright. I mean it's a good gig if you can get it but you really have to know your poo poo. Like there is zero room to bullshit the client, especially since the TAM pretty much the only work with one single client at a time.
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Jan 29, 2020 03:17
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GnarlyCharlie4u posted:My buddy as a TAM and he is doing pretty alright. The bravest words a TAM must feel comfortable saying over and over again is “I don’t know.” This is drilled home in a big way during interviews. we hammer on a topic you profess to know until you don’t know anymore and then we get to know if you try to shuck and jive you way out or just lay out the “I don’t know” card. Shuck-and-jive gets you the exit very quickly.
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Jan 29, 2020 03:39
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I know a few techs from rackspace that went to tam for aws. Legit techs I’d let login to my servers.
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Jan 29, 2020 03:41
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jaegerx posted:I know a few techs from rackspace that went to tam for aws. Legit techs I’d let login to my servers. TAMs can’t log in to poo poo. It is the best job. 
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Jan 29, 2020 03:43
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skipdogg posted:We have a Microsoft TAM, and pay for premier support. I've probably used it for 5 or 6 tickets in the last 10 years or so, but every single time they resolved the issue and I talked to very competent support folks. Same great experience here, I wouldn’t run my on-prem SharePoint service without a bucket of premier support hours to draw from every year. Plus when we find out it is not SharePoint but SQL or Windows they’ll bring in their equivalent person into the call.
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Jan 29, 2020 03:59
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sinequanon01 posted:TAMs can’t log in to poo poo. It is the best job. Jelly
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Jan 29, 2020 04:06
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We also have premier support, sometimes you can get a less than stellar tier 1 agent but you can get escalated to some pretty smart people if you need it. We're also able to use our premier hours for training as well, which is good since we don't use many of our hours.
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Jan 29, 2020 04:09
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devmd01 posted:Heads up about Chrome 80 dropping on the 4th, it’s probably gonna break SSO for a lot of people. I just heard about it today, and with initial testing we’re gonna have to disable this feature because it breaks our main business SaaS app in servicenow. Hoho this is gonna break so much poo poo for corporations that its unbelievable. All the customer we contacted regarding this were not aware this was something.
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Jan 29, 2020 10:08
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xThrasheRx posted:Hoho this is gonna break so much poo poo for corporations that its unbelievable. All the customer we contacted regarding this were not aware this was something. Personally, it can't happen fast enough 
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Jan 29, 2020 12:28
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xThrasheRx posted:Hoho this is gonna break so much poo poo for corporations that its unbelievable. All the customer we contacted regarding this were not aware this was something. When I saw this I was a little concerned because this is the kind of thing that typically blindsides us, but I downloaded chrome nightly and didn't notice a single issue with any of our SSO systems. It seems like nothing sets the cookie at all, so we automatically get lax, and given we self-host, everything I care about is same-site anyway. PBS fucked around with this message at 14:18 on Jan 29, 2020 |
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Jan 29, 2020 14:03
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PBS posted:When I saw this I was a little concerned because this is the kind of thing that typically blindsides us, but I downloaded chrome nightly and didn't notice a single issue with any of our SSO systems. It seems like nothing sets the cookie at all, so we automatically get lax, and given we self-host, everything I care about is same-site anyway. This! I was super worried, and tested everything out yesterday (set the flag in 79, and grabbed the beta for 80). So far our simple rear end ADFS and even our newer shibboleth setups aren't doing anything special enough for this to be an issue. Hooray for old and slow! The only thing that is going to be an issue is that currently, Shibboleth being java... Shib Testing posted:Further work will investigate a Proof of Concept servlet filter for munging appropriate IdP session cookies in order to set their SameSite attribute to None - thus maintaining their current behaviour. This is only necessary because the Java Servlet Specification v3.0 or v4.0 does not cater for the SameSite attribute, and it can not be set through the Java Cookie API. So for a while we won't be setting cookies from our new SSO to anything and defaulting to lax. Should be fine in that case. But we shall see. We have a lot of 3rd parties... and they are notorious for not doing poo poo right.
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Jan 29, 2020 15:15
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Agrikk posted:The bravest words a TAM must feel comfortable saying over and over again is “I don’t know.” My being willing to say "I don't know, but I can find out" in my interview got me my current job as a (non-AWS) TAM. I went deep enough in the technology to assure them I knew it fairly well but apparently they've often had people try to BS their way through when they didn't really know the answer so being willing to admit not knowing was a must have skill. sinequanon01 posted:TAMs can't log in to poo poo. It is the best job. At first it was weird, but now it's pretty drat awesome!
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Jan 29, 2020 18:57
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Lol whoops hosed that interview up. A phone screening where you just ramble about your resume is like the worst version of myself. I am so much better when presented an opportunity to have a conversation about something. The recruiter feedback from the client was “communication wasn’t there and didn’t go the way he expected” which surprised her. Ah well just gotta practice that elevator pitch some more.
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Jan 29, 2020 19:37
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What does TAM stand for? I tried googling and came up empty. It’s best to act out what you’re going to say. For questions like: “Tell me about yourself” The real question is tell me about your recent career experience.
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Jan 29, 2020 19:42
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George H.W. oval office posted:Lol whoops hosed that interview up. A phone screening where you just ramble about your resume is like the worst version of myself. I am so much better when presented an opportunity to have a conversation about something. The recruiter feedback from the client was “communication wasn’t there and didn’t go the way he expected” which surprised her. Ah well just gotta practice that elevator pitch some more. Eh, it wasn't meant to be. To be fair, the feedback is vague IMO.
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Jan 29, 2020 19:44
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Technical Account Manager SAM is also another one you'll see a lot and that's Sales Account Manager, so the TAMs counterpart on the sales side.
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Jan 29, 2020 19:44
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DropsySufferer posted:What does TAM stand for? I tried googling and came up empty. Technical Account Manager
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Jan 29, 2020 19:44
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Sickening posted:Eh, it wasn't meant to be. To be fair, the feedback is vague IMO. Yea but I get what they meant. I immediately texted my fiancée saying that it felt off and that the in person would be a lot better. A mixture of nerves and just not hitting the important pieces of my resume compared to the selection criteria. At least I only had to wait 20 minutes to find out “Na, not gonna do in person after all tomorrow”
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Jan 29, 2020 19:47
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MF_James posted:Technical Account Manager SAM Can also be Support Account manager depending on the company. It is where I work, if someone has premier support they get a SAM to manage all their support issues.
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Jan 29, 2020 19:49
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MF_James posted:Technical Account Manager So the SAM says "Sure, the software can do that" and the TAM says "I don't know how it can do that but I can find out where the SAM lives"
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Jan 29, 2020 19:57
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George H.W. oval office posted:So I’m interviewing for my first management position to make that jump. What are some things I should be asking the senior business leaders or possible red flags that only crop up in management level positions? https://youtu.be/aocZo3oeNxw
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Jan 29, 2020 20:29
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poo poo I needed this 2 hours ago
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Jan 29, 2020 20:45
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