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Wouldn’t it be easier to just run an AD report on your win7 computers, or is tracking down who has them the issue?
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Jan 19, 2020 07:05
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Yea, you should just be reviewing AD, and making people get new equipment. If that's not politically feasible, Welsh is a language pack available in Windows 7.
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Jan 19, 2020 08:35
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charity rereg posted:Like I still think this is the difference between "really really big office" and "enterprise" - the costs for even 3 years of support on a lot of this stuff are rounding errors to us. Yeah. I multiplied the $20 cost for extended Win 7 support by the number of Win 7 machines connected to instruments and... we have workstations that cost more than that[1]. We'd spend more than that in Change Control meetings[2] to plan the implementation of me deploying the .exe that registers a machine for extended support by pushing acouple of buttons in KACE[3] [1] Computational Biology has some compute nodes with 2 TB RAM. [2] We spend a lot on catering. [3] It also involves some copy & paste in the generic "deploy an executable" script. I only have to touch two variables defined at the top of the script.[4] [4] I should make the command-line switches a variable.
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Jan 19, 2020 12:40
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klosterdev posted:Now that W7 is mostly migrated, I need a way to get any remaining W7 laptops on the domain out of the woodwork. Hot Dog Stand color theme.
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Jan 19, 2020 13:00
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Or just a group policy scheduled task to give them a popup every hour or something. Can either WMI filter the GPO or toss it in an existing GPO and use ILT on the task preference.
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Jan 19, 2020 13:51
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skipdogg posted:Wouldn’t it be easier to just run an AD report on your win7 computers, or is tracking down who has them the issue? Wizard of the Deep posted:Yea, you should just be reviewing AD, and making people get new equipment. I'm fairly sure there are several laptops that are sitting in random employee drawers that they were assigned before we had any inventory control system that only ever get used once in a blue moon. Gonna do a review of recently authenticated W7 systems soon once we're sure all W7 systems we can find are out, but I can't just go by all W7 objects themselves because nobody used to delete the computer objects when they were decommed. So if I can just make something obnoxious happen that teeechnically doesn't prevent them from working when they authenticate a few months from now, it's another thing I won't have to think about until they call.
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Jan 19, 2020 18:46
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Not sure where to ask this. I've got 2 guys with ipads that want to access files from a windows smb share when out and about. They have vpn, and an app that supports smb folders, but its pretty terrible. No shortcuts, browsing folder interface is just a poor experience, lots of steps. The files are 99% accessed by other users via windows shares locally so I can't just toss them in a drop box or one drive for these couple of guys. There are a lot of players in this space, anyone have some good recommendations?
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Jan 19, 2020 19:06
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bobua posted:Not sure where to ask this. I used Acronis Access (now Files Advanced?) in the past with good success. Easy to set up and deploy, correctly impersonates the user for access rights, does need a port forwarded through your firewall, but can use any one.
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Jan 19, 2020 19:15
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Acronis is way to go, definitely don’t mess around with WebDAV
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Jan 19, 2020 20:49
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Thanks Ants posted:I think you’d need to put Windows 8.1 on, let it activate from the key stored in the BIOS and then do a Windows 10 upgrade if that’s still a thing. Been ages since I used a Windows client that wasn’t 10 so I’m very rusty. For the record, this did in fact work. Thanks for the suggestion. The 8.1 upgrade required downloading the full ISO whereas 10 used the media creation tool but both worked and never asked for the key. The 5 minutes I spent in 8.1 reminded me why I downgraded in the first place. What a shitshow that was.
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Jan 21, 2020 08:48
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bobua posted:Not sure where to ask this. Does the native Files app not do this in a satisfactory way?
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Jan 21, 2020 16:54
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eXXon posted:The 5 minutes I spent in 8.1 reminded me why I downgraded in the first place. What a shitshow that was. I get PTSD every time I have to work on a 2012 server.
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Jan 21, 2020 23:35
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Anyone here using Intune to manage Android Enterprise (Samsung) phones and Managed Google Play? I've set up the connector between Intune and the managed play store and when I approve apps, they subsequently show up in Intune and I can assign them to groups, etc. The problem that I'm running into is that the apps never show up on the phone itself. When I open up the play store on the phone, I only see the Intune app and MS Authenticator and both of those are auto-installed during enrollment. Searching the play store for an app assigned to the device yields no results. The Intune dashboard always shows the managed app status as "Waiting for install status". Things seem to be working OK otherwise. I can remotely lock the phone/change passcode and when I make changes to the config policy in Intune, they get pushed down to the phone so I know that the the phone and Intune are at least communicating.
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Jan 28, 2020 19:43
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Yes, been dealing with Intune/Android Enterprise lately. How long have you waited between approving the app to the user/device and it not showing up on the device? I have seen it take 6+ hours before. Honestly, the syncing of policies and things seems to take for loving ever in Intune and manually syncing it in the portal or on the device doesn't seem to help. There's an article where Microsoft goes over sync intervals, but either the process is so awful that I can't make heads or tails of it, or it just doesn't work properly. https://docs.microsoft.com/en-us/intune/configuration/device-profile-troubleshoot
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Jan 28, 2020 20:06
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Internet Explorer posted:Yes, been dealing with Intune/Android Enterprise lately. How long have you waited between approving the app to the user/device and it not showing up on the device? I have seen it take 6+ hours before. Honestly, the syncing of policies and things seems to take for loving ever in Intune and manually syncing it in the portal or on the device doesn't seem to help. There's an article where Microsoft goes over sync intervals, but either the process is so awful that I can't make heads or tails of it, or it just doesn't work properly. I enrolled a phone last Friday and when I checked it on Monday it had received the appropriate compliance policy and config profile...but no apps. I just wiped and re-enrolled the phone again today, I'll leave it on overnight and see what happens.
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Jan 28, 2020 20:53
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And those apps were synced from Play to Intune and the app was approved for that user/device on Friday? Should have pushed down. If you're not pushing the app and just making it available, I have seen odd things with the Work Profile Play Store, where it doesn't show all the apps but if you search or force close and reopen they will show up.
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Jan 28, 2020 22:54
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Yep. I approved the app, assigned it to a group (I've tried both required and available) confirmed that the phone is in the group with the app assigned to it and....nothing. Open up the play store on the phone and the app isn't there. Checked under 'My work apps', nothing there either. Search for the app, no results found. Restarted the phone several times now with the same result. Config changes made through Intune at the same time get picked up by the phone, so the sync does seem to work to some degree, just not for apps. I've opened a ticket with Intune support so we'll see where that leads.
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Jan 28, 2020 23:34
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I have a question regarding SPF for email. Previously we had a web app configured to send email through Mandrill both with authentication and encryption. Our SPF record included Mandrill's SPF and all was good and SPF was passing. Then our parent company acquired us and had us change our email to go through their ProofPoint relay without authentication or encryption over port 25. Our SPF record was changed to use ProofPoint's SPF but it was failing because our web server IP wasn't in the SPF record. If we are using ProofPoint's SMTP then why would it appear to be sending from our web server and need our web server IP in the SPF record? Is it because of no authentication or something?
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Feb 10, 2020 14:49
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kiwid posted:I have a question regarding SPF for email. I'm guessing your webserver is still configured to use mandrill as its smtp relay, but you'll need to check the configs and logs there. Should just be a matter of pointing it at your Proofpoint cluster and configuring the PP cluster to accept relay mail from the webserver IP. If the webserver is delivering directly to the world without bouncing through PP then your record will need to look like this: code:FYI Proofpoint does support encrypted SMTP. When the mail daemon makes its initial EHLO it responds with the extensions it supports. This is off a 8.13.8 cluster: <<< 250-ENHANCEDSTATUSCODES <<< 250-PIPELINING <<< 250-8BITMIME <<< 250 STARTTLS It's opportunistic encryption and generally certs aren't validated because email is a legacy clusterfuck, but you can do the work to enforce it for certain domains.
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Feb 10, 2020 16:54
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BangersInMyKnickers posted:I'm guessing your webserver is still configured to use mandrill as its smtp relay, but you'll need to check the configs and logs there. Should just be a matter of pointing it at your Proofpoint cluster and configuring the PP cluster to accept relay mail from the webserver IP. If the webserver is delivering directly to the world without bouncing through PP then your record will need to look like this: Proofpoint is definitely configured as the relay. We completely deleted our Mandrill account so it couldn't possibly be sending through there anymore. I believe this might just be an issue with rules they have setup instead of SPF. Email delivered to external people SPF (and also DMARC) are passing with Proofpoint as the relay. Though internally the email gets rejected because of SPF hardfail with our web server IP as the sender. I'm starting to think it's another problem masquerading as an SPF fail, like something configured wrong. Thanks for the help.
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Feb 10, 2020 17:46
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kiwid posted:Proofpoint is definitely configured as the relay. We completely deleted our Mandrill account so it couldn't possibly be sending through there anymore. I believe this might just be an issue with rules they have setup instead of SPF. Email delivered to external people SPF (and also DMARC) are passing with Proofpoint as the relay. Though internally the email gets rejected because of SPF hardfail with our web server IP as the sender. I'm starting to think it's another problem masquerading as an SPF fail, like something configured wrong. Yeah, you need to scope the SPF module so its only firing on your inbound mailflow, not on allowed relay traffic which would cause what you are seeing.
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Feb 10, 2020 17:49
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BangersInMyKnickers posted:Yeah, you need to scope the SPF module so its only firing on your inbound mailflow on not on allowed relay traffic which would cause what you are seeing. That's probably it, I'll see if I can pass that along to the team working on this.
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Feb 10, 2020 17:50
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AlternateAccount posted:Does the native Files app not do this in a satisfactory way? Does files do that on a modern iPad ? 'cause that'd be super handy for a thing at work.
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Feb 10, 2020 17:58
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mllaneza posted:Does files do that on a modern iPad ? 'cause that'd be super handy for a thing at work. Yes. As of iOS 13
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Feb 10, 2020 18:40
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What a loving poo poo-show this windows 7 cannot shutdown has become.
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Feb 10, 2020 20:19
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Good. I hope Microsoft breaks Windows 7 more and more.
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Feb 10, 2020 20:38
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Nooo, my Mom's DVR is still running Windows 7 cause they killed off WMC, the best thing to ever come out of Microsoft.
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Feb 11, 2020 16:44
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kiwid posted:Nooo, my Mom's DVR is still running Windows 7 cause they killed off WMC, the best thing to ever come out of Microsoft. I hear Plex is a good alternative now?
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Feb 11, 2020 21:30
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Plex or Kodi would be the two best modern alternatives.
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Feb 11, 2020 21:36
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Or a DVR that can do Netflix or whatever other apps might be needed. A full PC setup might be overkill.
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Feb 11, 2020 22:16
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If they're using something like a cablecard then just get them a tivo. I don't think there's anything else that will allow you to record copy protected content outside of OTA broadcast.
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Feb 11, 2020 22:25
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Any good recommended processes/resources to learn more about ticket auditing? Looking to improve our process and avoid (usually complicated) tickets falling through the cracks and sitting in purgatory, often caused by failure to escalate.
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Feb 12, 2020 02:17
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Maybe ITIL ticket lifecycle/incident/request management? There's a pretty strongly defined process there that you might be able to adapt.
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Feb 12, 2020 02:21
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Cross-posting from the [SPAM] thread: Got a question for those of you on bigger teams - have you heard of software that can be deployed to a service desk that does some kind of conditional question asking? Our offshore service desk doesn't do a great job of following instructions when they're all laid out in a single document and so what we're looking for is something that they can use that asks one question at a time, and then based on their answers proceeds through the troubleshooting steps like a choose your own adventure. I feel like something like this has got to exist, but then again, maybe not?
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Feb 17, 2020 21:26
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nexxai posted:Cross-posting from the [SPAM] thread: At last job this was integrated into our ticket system, you'd select the high level issue and then the system walked you through questions/steps based on different selections. Also some sections forced you to put notes in i.e. answering a question, so that if the ticket got escalated the person that picked it up would have a running start without having to badger the phone agent. MF_James fucked around with this message at 21:42 on Feb 17, 2020 |
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Feb 17, 2020 21:31
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MF_James posted:At last job this was integrated into our ticket system, you'd select the high level issue and then the system walked you through questions/steps based on different selections.
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Feb 17, 2020 22:00
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nexxai posted:Do you remember what ticketing system this was part of? We currently use FreshService, so I don't know that we'd change, but I can't even come up with a proper Google-able search string to help me find any options, and so the ticketing system's website might have something that I can use to find a similar, broken-out piece. Freshservice has "dependent fields" they'd probably be a pain to set up for more complicated issues, but might help.
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Feb 17, 2020 22:03
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The Fool posted:Freshservice has "dependent fields" they'd probably be a pain to set up for more complicated issues, but might help.
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Feb 17, 2020 22:05
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After some quick googling, https://zingtree.com/ advertises itself as integrating with FreshDesk not sure if that carries over to FreshService or if it will really do what you want.
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Feb 17, 2020 22:11
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The Fool posted:After some quick googling, https://zingtree.com/ advertises itself as integrating with FreshDesk not sure if that carries over to FreshService or if it will really do what you want.
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Feb 17, 2020 22:20
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