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Cao Ni Ma posted:Getting people to tell me the IP the VPN spits at them to help them troubleshoot issues adds like 30 minutes to each ticket that involves remote control. "Can you press the windows key and then the R key at the same time?" "It's the key at the bottom left of the keyboard between Ctrl and Alt that looks like the Windows logo" "Alright now do you see a little run box in the lower left corner of the screen?" "Clear any text in there and type c, m, d, that's Charlie Mary David then hit enter" "Did a black box show up?" "Alright, now type into that box ipconfig, that's i, p as in Peter, config, one word, and hit enter" "Did it just spit out a bunch of information?" "Alright now you may need to scroll up for this, look for (adapter name)" "Alright under that look for a line that says IPv4 address" "Cool, to the right of that line, there's some numbers, separated by periods, can you let me know what those are?"
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Mar 27, 2020 22:25
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Doesn't the VPN have a separate IP address? So you might need to clarify which one. Genuine question, I've never run ipconfig while on VPN.
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Mar 27, 2020 22:47
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klosterdev posted:"Can you press the windows key and then the R key at the same time?" You just triggered me. I had that poo poo down to a science when I was working tier 1 for an ISP 10 years ago. However, I was screwed two times if the user was on a Mac.
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Mar 27, 2020 22:56
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Don't do much of the network config, but is a virtual adapter on Forticlient Can't actually verify rn what with bunch of stuff still down but I'd imagine its IP should be there, they do all get unique IP addresses on a dedicated VPN subnet Edit quote:However, I was screwed two times if the user was on a Mac. run ifconfig? klosterdev fucked around with this message at 22:58 on Mar 27, 2020 |
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Mar 27, 2020 22:56
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22 Eargesplitten posted:Doesn't the VPN have a separate IP address? So you might need to clarify which one. Your guess is correct, the vpn client creates another adapter with its own up address and will show up separately in ipconfig/ifconfig
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Mar 27, 2020 23:03
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nah
LiterallyAnything fucked around with this message at 17:45 on Feb 2, 2021 |
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Mar 27, 2020 23:09
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Any windows janitor has made that error in some form or fashion. It’s just easy to do. Take heart that wasn’t the real issue you were fired, it was just the excuse.
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Mar 27, 2020 23:46
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klosterdev posted:"Can you press the windows key and then the R key at the same time?" Been helping out doing calls for other teams because my queue only had two in it and theirs had 300 and had this exact conversation yesterday. It was extra fun trying to help her because the chucklefucks at the third party we use for certain stuff, who set up the Always On VPN, didn't add the VPN device subnet to the split tunnelled profile. or for devices to register with DNS. so I couldn't remote control her while also being on the VPN  Whatever, she said she'd bake me a cake when everything is back to normal.
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Mar 28, 2020 00:09
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The Fool posted:This is one thing where I am super thankful for Meraki right now. All my vpn clients show up in a searchable client list so I just type in their username and have their ip. I never thought I'd hear someone say they are grateful that their client VPN is Meraki LiterallyAnything posted:Here's a story about how I almost got myself fired today. That's a gently caress up that you learn from and not one that you should get you fired, imo. I'm interested to know what service is hitting a server directly though to the point it can lock accounts out. Thanks Ants fucked around with this message at 00:44 on Mar 28, 2020 |
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Mar 28, 2020 00:41
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Thanks Ants posted:I never thought I'd hear someone say they are grateful that their client VPN is Meraki Right? When we went all-Meraki four years or so ago the client VPN situation was not one we'd done enough research on (well, I had, but my boss basically overrode my objections), and it's just...miserable. Even with CMAK or whatever it is, it's just a stupid and not easily manageable setup for wide distribution. Went with OpenVPN commercial on top of Meraki, and are reasonably happy with it (plus it does 2FA which is nice). And yeah I know it's easy enough to roll the community version without paying them $10/user/year, but it's really not that much and they sand off all the rough edges so I can just spin poo poo up quickly, which is more important to me - who has the time to gently caress around with config files. (Also I suppose we get support, although we've never needed it). Also as far as seeing IPs the OpenVPN web console is quite serviceable and you can easily find the info about connected machines.
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Mar 28, 2020 00:58
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Don’t get me wrong, I am really only talking about the single pane of glass client view being nice.
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Mar 28, 2020 01:21
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Rick posted:For Microsoft Teams audio conferencing, do you need an audio conferencing license for anyone but the host? Nope, just for whoever created the meeting. I'm still trying to wrap my brain around licensing as well. $4 for a conference license. $8 for "phone system" license $12 for a calling plan But apparently all you actually need is the $4 conference license? That is unless you're going to blow through your minutes allotment, then you'll probably have to buy a calling plan. I'm still not sure what the point of a $8 phone system license is if you can just buy the $4 conference license and have a phone number...
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Mar 28, 2020 02:23
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GnarlyCharlie4u posted:Nope, just for whoever created the meeting. Conference Calling - this gets you a pstn conference bridge for your meetings, you can also provision a local dial in number at no extra cost. You can provision a toll free number that is billed per minute using communication credits. This also lets you call out from a meeting. Phone System - enables phone options for teams/Skype, by default only lets you call other teams users. Need to add a calling plan or set up direct route to call outside. Calling plan - if you aren’t using direct route let’s you make and receive phone calls with teams/Skype comes in unlimited/international/time block flavors
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Mar 28, 2020 02:48
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 AusgoonsAudio Technica's giving away a shitload of FREE AT99 Microphones at the moment to help people work from home. You have to sign up for their mailing list, but you get a choice of three models;
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Mar 28, 2020 02:53
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The Fool posted:Don’t get me wrong, I am really only talking about the single pane of glass client view being nice. Our networking solution is Meraki, and I don't hate it. I also do not have the bandwidth to manage all these sites, so the single pane of glass is great. Also, our Cisco vASA is in the East while all our offices are in the West, so anyone wanting to use VPN uses Meraki and it's fine.
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Mar 28, 2020 03:31
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The Fool posted:Conference Calling - this gets you a pstn conference bridge for your meetings, you can also provision a local dial in number at no extra cost. You can provision a toll free number that is billed per minute using communication credits. This also lets you call out from a meeting. Yeah but if you have the conference calling option for a user, then whats the point of having a phone system option? Cant people just call the bridge instead or can't the bridge just call other users? I feel like I'm missing something.
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Mar 28, 2020 05:35
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GnarlyCharlie4u posted:Yeah but if you have the conference calling option for a user, then whats the point of having a phone system option? You have to create a meeting for the number to work, the meetings all have unique id’s that the caller has to enter in order to join. There is also a significant ui hurdle for the average user to make outgoing calls from a meeting. I mean, you can technically do it, but it’d be a lovely experience both for calling in and calling out.
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Mar 28, 2020 05:55
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GnarlyCharlie4u posted:Nope, just for whoever created the meeting. Yeah going down this rabbit hole today confused the heck out of me. In the end it doesn't seem like the conference add-on was available to us because we're on non-profit pricing, so we had to pay for an E5 license (although it's really hard to complain when all the other users are cost $0.00 per month). The Fool posted:Conference Calling - this gets you a pstn conference bridge for your meetings, you can also provision a local dial in number at no extra cost. You can provision a toll free number that is billed per minute using communication credits. This also lets you call out from a meeting. Ah . . . this makes sense.
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Mar 28, 2020 06:14
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The calling out from a meeting feature is limited by your PSTN minutes as well. You get 60 minutes a month per Audio Conference licensed person. That’s not per license you own, it has to be assigned to someone for the minutes to be added to your pool. There’s also a feature where you can have the meeting call you when you join if you’re joining the audio from a phone instead of the Teams app. We trained our people to do that because it’s easier than dialing manually. But that was when Microsoft was giving everyone unlimited minutes. Since they ended unlimited minutes we’ve found that this uses up the PSTN minutes. We usually run out of minutes half way through the month now because of that feature. The department doesn’t want to buy extra minutes and I was overruled on disabling that call me feature. So now mid month we get a few people that put tickets in because “Teams is broken”.
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Mar 28, 2020 13:54
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The Fool posted:You have to create a meeting for the number to work, the meetings all have unique id’s that the caller has to enter in order to join. There is also a significant ui hurdle for the average user to make outgoing calls from a meeting. Okay so it is what I thought then. So it does work as expected for a conference bridge, but forwarding calls from our pbx to an open skype conference is not really an option for obvious reasons. Thanks for y'all help with figuring this out.
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Mar 28, 2020 14:57
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We don't even tell people it's possible to get the meeting room to call them, if they aren't equipped with a headset or speakerphone for their computer then they can dial the number on the invite.
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Mar 28, 2020 16:14
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Why the hell do we funnel all of our VPN traffic over a single 100/20MB connection?  Literally everyone is WFH right now. We have 2 other Gigabit connections we could use. Thank god for Chrome remote desktop I suppose...
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Mar 30, 2020 15:29
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I feel like I'm in the twilight zone. Normally mondays are a total poo poo show. Today it is eerily quiet. People are online, but chat is at a minimum. Maybe I just ruined it. 
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Mar 30, 2020 15:54
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J posted:I feel like I'm in the twilight zone. Normally mondays are a total poo poo show. Today it is eerily quiet. People are online, but chat is at a minimum. Maybe I just ruined it. You did. The Gods of Comedic Timing respond to their 2nd most holy prayer* "sure is quiet today" with swift and merciless action. * - the 1st most holy prayer is "at least it's not raining"
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Mar 30, 2020 15:57
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GnarlyCharlie4u posted:Why the hell do we funnel all of our VPN traffic over a single 100/20MB connection? Full tunnels, ugh
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Mar 30, 2020 16:54
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Thanks Ants posted:Full tunnels, ugh BUT MUH DATA...DLP DLP DLP!
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Mar 30, 2020 16:58
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J posted:I feel like I'm in the twilight zone. Normally mondays are a total poo poo show. Today it is eerily quiet. People are online, but chat is at a minimum. Maybe I just ruined it. I swear if I get a million emails in the next hour I'm coming after you.
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Mar 30, 2020 17:06
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Thanks Ants posted:Full tunnels, ugh Yup, our VPN is barely handling poo poo right now because higher ups insist that full tunnel is the only way to go. Sigh.
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Mar 30, 2020 17:09
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Clear IPs, full tunnels, cant lose
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Mar 30, 2020 17:14
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CLAM DOWN posted:Yup, our VPN is barely handling poo poo right now because higher ups insist that full tunnel is the only way to go. Sigh. I am living this hell too. poo poo sucks.
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Mar 30, 2020 17:21
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but then people will have to remember their password and not auto-login due to IP whitelisting and that's just not possible
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Mar 30, 2020 17:33
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The Microsoft clown car naming department has gotten bored already
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Mar 30, 2020 17:33
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that's a joke, right?
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Mar 30, 2020 17:35
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Nope. It's cool that they've reused 'Business Premium' on a more expensive product so everybody gets confused and spends more than they need to.
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Mar 30, 2020 17:37
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Microsoft what the gently caress.
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Mar 30, 2020 17:38
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Some forced IT update burned out one of my displayports and now I'm a screen short lol.
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Mar 30, 2020 17:42
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Thanks Ants posted:Full tunnels, ugh Oh my god I would love to know how much of that traffic is facebook. brb checking web filter logs...
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Mar 30, 2020 17:42
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There is already a Microsoft 365 product. It's the licence roll-up of O365, EMS and Windows.
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Mar 30, 2020 17:42
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Thanks Ants posted:The Microsoft clown car naming department has gotten bored already Not sure why they're wasting time with this when it's obvious they're going to have to eventually rename it it include either "Surface" or "X" in the title somewhere down the line, per company policy. Also, why aren't "for business" and "for enterprise" capitalized when everything else is?
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Mar 30, 2020 17:44
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GnarlyCharlie4u posted:Oh my god I would love to know how much of that traffic is facebook. Or YouTube.
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Mar 30, 2020 17:44
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