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Sprechensiesexy posted:Last time I used bluejeans was in 2016. I wasn't impressed at all. Bluejeans was so loving bad back then it almost cost my my job. Company meetings would just gently caress up when I did absolutely everything correctly. For example there was a bug where a user would share their screen and it would just share up a black screen that would block other people from sharing and you couldn't ever unshare without taking down the whole meeting. Bluejeans was founded by some Indian dudes so of course their tech support was the most meme level useless script-readers possible. I switched to Zoom in 2016 and put in Zoom Rooms and I instantly become a superstar. They have personally implemented feature requests for me within a week, multiple times (did you see that new feature about being able to see your own password complexity requirements? I was the first person to suggest that to them a couple weeks back and wrote up the feature request with them) and lastly their tech support is all stateside folks who give me an answer without transferring me, first time every time. Holds are pretty long right now for obvious reasons but it's worth it. I don't normally stan for SaaS but I'll never forget how miraculous Zoom has been for me, and their philosophy of idiot-proofing the ever-living gently caress out of their stuff. All these Zoombombing things were just people not setting passwords on meetings, which anyone in IT could have forseen (I certainly did and already forced passwords). Anyway, I hope they crush WebEx and BlueJeans into dust because they deserve it. Edit: also just to brag, I locked us into a hell of a deal with Zoom back in 2016. $6.20 per user for 500 users, can't raise the price and have to honor it whenever I add more. Let's say I learned a thing or two listening to the high pressure sales nerds surrounding me. Zero VGS fucked around with this message at 18:13 on Apr 16, 2020 |
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Apr 16, 2020 18:09
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Zero VGS posted:Bluejeans was founded by some Indian dudes so of course their tech support was the most meme level useless script-readers possible. Ehh maybe don't do this. Freshworks was founded by 'some Indian dudes' and I've had nothing but good experiences working with their staff.
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Apr 16, 2020 18:51
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Thanks Ants posted:Ehh maybe don't do this. Freshworks was founded by 'some Indian dudes' and I've had nothing but good experiences working with their staff. Okay, sorry, that sounded racist and Freshworks is decent. Though I don't think you can actually talk to them on the phone, isn't it email only? I'm only trying to say overseas phone support almost always sucks and you shouldn't choose it because you have some buddies back home. Zoom's stateside support is unusual and another mark in their favor over Webex et al. It's just hard not to be bitter when half my workday is dealing with it. Wipro for Office365 is another disaster, doubly so with Covid right now.
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Apr 16, 2020 19:06
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I've done phone support with Freshservice and it was a totally pleasant experience.
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Apr 16, 2020 19:12
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Yeah it's just anecdotal experience with out of country support, which mine experience is also that they're subpar. Generally, that's more because the company offloading their support to cheap countries is an effect of "getting what you paid for" rather than where the people live.
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Apr 16, 2020 19:33
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The Fool posted:I've done phone support with Freshservice and it was a totally pleasant experience. I've gone through email support with Freshservice and it was a lovely experience. Of course it had nothing to do with them being Indian, it was because of their (actually quite un-Indian) attitude that their product is designed perfectly and they will not change it to suit you, vis-a-vis the simple request of having the product NOT cc everyone in the world who was originally cc'ed on a ticket. Don't get me wrong, I like Freshdesk enough that I continue to use it even with the limitations, but it was quite frustrating that not only were they not willing to help me but they were basically telling me I was running a helpdesk wrong by not wanting everyone cc'ed all the time for every response. There are other issues (the fact they haven't loving put in resizable columns in the ticket view nor does the table view expand beyond some fixed size so even though I should be able to display all columns for the tickets on my 4K monitor I can't, because...1600 pixels is enough for anyone?  ), but yeah racism doesn't need to come into it, Freshworks has issues as a company period. Also Veeam is one of my favorite products and the only tech company I still support unequivocally without any reservations (there used to be two but Digicert has jumped the shark recently), and that's made by evil Russkies who want to force me into communal farming and are probably drunk all the time, so bottom line if you start making assumptions about companies based on their country of origin you'll never have reliable backups. Wisdom for the ages.
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Apr 16, 2020 19:45
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GreenBuckanneer posted:Generally, that's more because the company offloading their support to cheap countries is an effect of "getting what you paid for" rather than where the people live. Microsoft has their included office support, or if I want their Premier stateside support it was like 50k a year extra when I asked. Not sure why I have to pay a person's entire yearly salary to call them maybe once a month. If it was something like $100 per ticket, I'd absolutely sign the company up for that. My PBX company sells support credits that don't expire and I've been happy with those.
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Apr 16, 2020 19:54
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Zero VGS posted:Microsoft has their included office support, or if I want their Premier stateside support it was like 50k a year extra when I asked. Not sure why I have to pay a person's entire yearly salary to call them maybe once a month. Because big companies are misers and god forbid their multi million dollar a year CEO gets paid actual reasonable wages.
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Apr 16, 2020 20:07
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Zero VGS posted:Bluejeans was so loving bad back then it almost cost my my job. Company meetings would just gently caress up when I did absolutely everything correctly. For example there was a bug where a user would share their screen and it would just share up a black screen that would block other people from sharing and you couldn't ever unshare without taking down the whole meeting. Bluejeans was founded by some Indian dudes so of course their tech support was the most meme level useless script-readers possible. Holy crap dude. their sales team must hate you for getting that deal locked in.
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Apr 16, 2020 20:09
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Antigravitas posted:I don't really have a problem with staying at home per se, but it really exposes how lovely my neighbours are. And I was looking for a new place before the pandemic hit and that's on hold right now.
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Apr 16, 2020 20:25
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I also loving hate exercise but I'm thinking of getting an exercise bike so I can just watch tv and go 15mph to nowhere. I also had a walking commute and daily lunch walks.
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Apr 16, 2020 20:30
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Buff Hardback posted:Holy crap dude. I get a new sales rep every 6 months and they're like what the gently caress?! and try to weasel me out of it and I have to explain it each time lol
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Apr 16, 2020 20:34
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Dude made a video of it: https://www.youtube.com/watch?v=o0APPIOxunM Also, we used Zoom before this mess, and will likely continue, since they do seem to be committed to fixing all the poo poo exposed recently. I definitely like the service and our Zoom Rooms for ease of use and setup. We're currently testing using Zoom Digital Signage Only rooms with a stick PC as a substitute for ClickShare, though I'm not sold on that yet. Definitely cheaper, but the ClickShare dongles are so easy to use (if you're not completely helpless, anyway.)
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Apr 16, 2020 21:21
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We use blue jeans, but are already moving away from it, because we signed up for a trial about 3 years ago, got the full suite of options and then they never billed us and everything kept working.
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Apr 16, 2020 22:46
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Thanatosian posted:Yeah, I loving hate exercise, so the more effort I have to go through to get it, the less likely it is to happen. With a walking commute and a gym across the street from my office, it was a lot easier, especially since it was just part of my routine. I have a bike commute along a bike highway where I can go _fast_ without any cars slowing me down. It's great coming back from work after sitting in a chair the whole day. That's how I get my exercise. Or used to get…
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Apr 17, 2020 09:32
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NPR Journalizard posted:We use blue jeans, but are already moving away from it, because we signed up for a trial about 3 years ago, got the full suite of options and then they never billed us and everything kept working. I worked at an ISP that did this for Google Apps for ISPs or whatever it was called. They had thousands of email accounts hosted on Google for years at no charge until Google discontinued the program. That would have been manageable except for the fact that the person who signed up for the account was the only email contact listed and he retired two years previously, and since he had been gone for so long someone decided to kill that alias. Needless to say, on a Tuesday when roughly ten thousand users' email accounts stopped working, that was a bad day.
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Apr 17, 2020 15:44
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My boss just put out a 12 page 'quick guide' to Duo enrollment meant for end users. So much effort for something literally nobody will read, and we're already on v5 of the document.
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Apr 17, 2020 17:52
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12 pages? I wouldn't read that either. Our MFA enrollment instructions fit on 1.5 sheets of paper if they get printed out. 80% of that space is screenshots, and people still don't even pretend to look at it.
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Apr 17, 2020 17:56
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Yeah, wait, what? Duo is actually pretty good with end-user self-service. How is it 12 pages?
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Apr 17, 2020 17:57
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Lol Duo is so simple.
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Apr 17, 2020 17:57
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There's like 3 steps how the gently caress did he turn this into 12 pages. OH MY GOD SO MANY GRAMMATICAL ERRORS.
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Apr 17, 2020 18:00
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GnarlyCharlie4u posted:There's like 3 steps how the gently caress did he turn this into 12 pages. It’s not doing something that is important, it’s the appearance and measurability of doing something.
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Apr 17, 2020 18:18
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Anyone have a good solution for doing an autopilot deployment of a hybrid-joined device when it is outside the corporate network?
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Apr 17, 2020 23:07
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If it's hybrid joined (e.g. exists in Azure AD) then you just need to add the device to a group and scope it for AutoPilot, and it will pick the profile up next time it's reset.
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Apr 17, 2020 23:14
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I'm talking about a fresh-out-of-the-box computer that needs to be hybrid joined during the deployment. Documentation indicates that this has to be done on a network with a domain controller accessible. I was wondering if there were any creative ways around this.
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Apr 18, 2020 00:31
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I get you. There's no VPN support yet, but it's coming. Only workaround would be deploying your VPN solution using Intune and then having a Powershell script check for DC connectivity before doing a domain join.
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Apr 18, 2020 00:44
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So we could do the autopilot deployment for AzureAD, then run a domain join script after the fact? That could work.
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Apr 18, 2020 00:52
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Was that English?
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Apr 18, 2020 04:47
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We thankfully skipped hybrid join and just went straight into full autopilot/intune managed and azure ad joined laptops. 95% of our workforce is spread across the us in customer sites so autopilot has been a game changer for our desktop team.
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Apr 18, 2020 12:15
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EoRaptor posted:It’s not doing something that is important, it’s the appearance and measurability of doing something. people in organizations succeed solely by putting great effort into the appearence of doing something, while simultaneously doing nothing. corporations love initiatives, fully aware that they are ideas that aren't going anywhere
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Apr 18, 2020 19:06
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devmd01 posted:We thankfully skipped hybrid join and just went straight into full autopilot/intune managed and azure ad joined laptops. 95% of our workforce is spread across the us in customer sites so autopilot has been a game changer for our desktop team. This has been floated as an option. We'd just move all of our user devices out of on-prem ad and make them azuread only. User accounts would still be managed in AD and synced.
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Apr 18, 2020 21:01
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bull3964 posted:The problem is, "c" is not a given. SARS-COV-2 has 3 close relatives. One of them is SARS-COV-1 which we know produces long term immunity. The other two in the close family are the viruses that make up over half of the "common cold" infections. These do not develop long term immunity which is why they recirculate every year.
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Apr 19, 2020 21:00
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Vulture Culture posted:I know we're like a full page in, but can I ask where you got your statistics from? The majority of sources I've read suggest that only 20% of causes of the common cold are coronaviruses, with the plurality being rhinoviruses and the remainder being RSV, parainfluenza and a number of smaller bugs. I honestly forget what article I read it in at this point.
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Apr 19, 2020 22:09
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Welp frontier just poo poo the bed in Dfw. I have had this service for 7 years for with maybe 2 hours of downtime total outside today. Found out they are filing chapter 11 . What a time to lose my internet.
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Apr 20, 2020 01:50
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Sickening posted:Welp frontier just poo poo the bed in Dfw. I have had this service for 7 years for with maybe 2 hours of downtime total outside today. Wow, that's insane, uh did they just shut down service?
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Apr 20, 2020 02:09
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MF_James posted:Wow, that's insane, uh did they just shut down service? Chapter 11 is restructuring, not liquidation, so shutting down service is not the plan.
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Apr 20, 2020 02:33
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Frontier has no plan.
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Apr 20, 2020 03:51
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tortilla_chip posted:Frontier has no plan. They never did. https://arstechnica.com/tech-policy/2020/04/frontier-botches-redaction-reveals-952000-potential-network-problems/ (they also hosed up redacting the network audit report)
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Apr 20, 2020 05:14
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Man, dealing with Fortune 500 security teams as a vendor is very draining
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Apr 20, 2020 08:18
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If anyones dealing with Teams being a slow stuttering piece of poo poo, try turning off read receipts.
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Apr 20, 2020 14:28
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