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I'm curious though since I got that email. Anyone with an ear to the ground about all this, has anyone else heard about this happening or how wide-spread it is with folks getting two Spess Mehreen figures?
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Jun 7, 2020 05:09
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Tracula posted:I'm curious though since I got that email. Anyone with an ear to the ground about all this, has anyone else heard about this happening or how wide-spread it is with folks getting two Spess Mehreen figures? I know probably 4 or 5 other people who got 2 shipped, every one of them got the email.
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Jun 7, 2020 05:14
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Improbable Lobster posted:I wouldn't, mostly because gently caress corporations You think Disney bought that other figure?
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Jun 7, 2020 06:03
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No. 1 Apartheid Fan posted:argument for why there *should* be female chaos marines I'm definitely planning on making some female Chaos marines when I get the new Fabius
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Jun 7, 2020 06:17
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Return it dude, they’ll otherwise have to cancel someone else’s purchase and refund them. Be good to each other.
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Jun 7, 2020 09:43
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Don’t be a dick, return it.
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Jun 7, 2020 10:27
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Jun 7, 2020 13:07
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the arch labelled "arch" is so loving funny to me
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Jun 7, 2020 13:23
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Yeast posted:Return it dude, they’ll otherwise have to cancel someone else’s purchase and refund them. I mean or they could just, you know, make more? It's a limited run but it's a limited run by design. It's not like "oh this is limited edition because only 12 of these emeralds exist in the world" or "it's a limited run because all the designs for this toy were lost in a fire". It's a limited run because they said "OK, we reckon we can sell 6,000 of these no problem but it's not a toy people will buy year in year out so let's make them once and if successful we can always make another run in a different colour or something". I still remember buying the "new" space hulk and being told by GW staff they are never making space hulk again so if I wanted to buy it to make sure I got it then. I think it's been released twice more since. That all being said in the UK it is apparently against the law to keep goods sent by mistake, which was news to me, and they could take you to court over it in theory. So I guess I would send it back. Not because I'm worried about the company though.
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Jun 7, 2020 13:34
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Kitchner posted:I mean or they could just, you know, make more? There are certain minimum runs they'd need to do and it takes time. Sure, a second run might not take quite as long as the first, but why should someone who bought theirs already need to wait even longer because you feel entitled to a second one shipped to you by accident that you didn't even pay for?
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Jun 7, 2020 13:58
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Booley posted:There are certain minimum runs they'd need to do and it takes time. Sure, a second run might not take quite as long as the first, but why should someone who bought theirs already need to wait even longer because you feel entitled to a second one shipped to you by accident that you didn't even pay for? Alternatively: Why should someone have to wait longer because the company sent it out by accident and lost it in the post? The company hosed up and 100% regardless of the law there will be people who don't return the toy or it gets lost in the post. What are they going to say to people then? "Sorry, it's a limited run,, and we lost 100 in the post so sorry customers 5,900-6,000"? No, of course not.
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Jun 7, 2020 14:33
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Kitchner posted:Alternatively: Why should someone have to wait longer because the company sent it out by accident and lost it in the post? The company hosed up and 100% regardless of the law there will be people who don't return the toy or it gets lost in the post. What are they going to say to people then? "Sorry, it's a limited run,, and we lost 100 in the post so sorry customers 5,900-6,000"? No, of course not. You do understand that there is no possible way for them to produce things instantly, right? Especially since the actual manufacturing is done by a third party?
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Jun 7, 2020 14:46
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Cut it in half and let each party keep half.
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Jun 7, 2020 14:59
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Dan Didio posted:You think Disney bought that other figure? Oh i'm sorry I didn't realize that GW was still be run out of a van by a couple friends
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Jun 7, 2020 15:17
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Please don't be a thief.
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Jun 7, 2020 15:21
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Improbable Lobster posted:Oh i'm sorry I didn't realize that GW was still be run out of a van by a couple friends You're not screwing over GW in this situation, you're only screwing over the guy who paid for the other one, genius.
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Jun 7, 2020 15:38
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Even if a guy actually is waiting on the other limited edition one are you going to be happy having taken this one in a few months? Like is the price of a loving toy worth this kind of examination? Just return the poo poo you didn't order.
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Jun 7, 2020 15:49
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Lol at getting 6000 ordered and getting 6000 made. Even if you just deal with lost mail why the gently caress wouldn’t you order 6600 to cover loses and have some around to buffer poo poo like this. It’s plastic not precious metals. Yeah sure return it whatever but if I was the customer who didn’t get one for 3 times as long as it should have taken I’m not gonna be mad at some rando it’s the company’s fault.
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Jun 7, 2020 15:54
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LingcodKilla posted:Lol at getting 6000 ordered and getting 6000 made. Even if you just deal with lost mail why the gently caress wouldn’t you order 6600 to cover loses and have some around to buffer poo poo like this. It’s plastic not precious metals. Yeah sure return it whatever but if I was the customer who didn’t get one for 3 times as long as it should have taken I’m not gonna be mad at some rando it’s the company’s fault. I'd tell the other customer to come and take it out of your hide!
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Jun 7, 2020 15:56
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Holy gently caress those things are selling for $200 on Ebay.
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Jun 7, 2020 16:01
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In hindsight, playing a race of super skeleton robots 20 years ago was way more progressive than I thought, get flayed flesh havers
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Jun 7, 2020 16:08
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Once again this thread coming out with some nuclear hot takes, in this case "a company made a simple mistake so gently caress everybody involved other than me."
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Jun 7, 2020 16:13
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ThoraxTheImpaler posted:Once again this thread coming out with some nuclear hot takes, in this case "a company made a simple mistake so gently caress everybody involved other than me." The simple fix would have been to order more kits than they needed to cover their own gently caress ups instead of relying on customers to do it. It’s literally nickels to them. It’s only valuable because they ordered such a silly amount. poo poo company does poor planning News at 11.
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Jun 7, 2020 16:50
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Games workshop customer service has been good to me in the past, and if I was in that situation I'd want to return the favor. There isn't a bigger moral argument here.
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Jun 7, 2020 16:54
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LingcodKilla posted:poo poo company does poor planning News at 11. This makes the part where you gently caress over someone else for no reason besides personal greed much better, keep pushing that.
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Jun 7, 2020 16:55
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hooman posted:Games workshop customer service has been good to me in the past, and if I was in that situation I'd want to return the favor. Never said it was but let’s be honest shitbags gonna shitbag. The company, the corporation, should never rely on one customer to fix its own gently caress up. As a paying customer promised one thing it shouldn’t be up to chance if I get a promised object. Especially if it’s some limited run plastic bauble.
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Jun 7, 2020 17:07
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LingcodKilla posted:Never said it was but let’s be honest shitbags gonna shitbag. The company, the corporation, should never rely on one customer to fix its own gently caress up. As a paying customer promised one thing it shouldn’t be up to chance if I get a promised object. Especially if it’s some limited run plastic bauble. Typically they don't have a worldwide pandemic in the middle of fulfillment for stuff. I can imagine that that fucks some things up.
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Jun 7, 2020 17:13
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LingcodKilla posted:Never said it was but let’s be honest shitbags gonna shitbag. The company, the corporation, should never rely on one customer to fix its own gently caress up. As a paying customer promised one thing it shouldn’t be up to chance if I get a promised object. Especially if it’s some limited run plastic bauble. Mistakes happen, people are human, companies are run by humans. Should they try not make mistakes? Probably. Should they try ask people to use human decency in helping right a mistake? Yeah they can. I could describe the many different ways your reasoning is flawed but why point out what's obvious to everyone.
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Jun 7, 2020 17:13
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Booley posted:Typically they don't have a worldwide pandemic in the middle of fulfillment for stuff. I can imagine that that fucks some things up. I’d imagine shipping it back is gonna have the same issues. Then shipping it forward again.
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Jun 7, 2020 17:22
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LingcodKilla posted:I’d imagine shipping it back is gonna have the same issues. Then shipping it forward again. Unless they're shipping it back overseas (they aren't) then no, it isn't.
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Jun 7, 2020 17:37
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Setting aside the moral aspects, it surprises me that they weren't smart enough to offer some kind of incentive to get the extras back. Something as simple as "Hey, we hosed up. If you send the extra one back, we'll give you $50 in webstore credit." would seem to be much more likely to succeed than the "Send it back now! Now, now, now!" approach they seem to be taking.
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Jun 7, 2020 17:39
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In case everyone forgot (and apparently they did), the big action figure dude was being fulfilled by Bandai not by GW.
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Jun 7, 2020 17:41
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I painted up some crons in preperation for the new releases since of course I will get another xenos army. 
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Jun 7, 2020 17:48
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This conversation is bizarre to me as an american. If it was in the US I would say keep it and don't lose a wink of sleep over it. An individual should not be inconvenienced by the screw up of a large company. And if you are going to make an artificially scarce product, you have to plan on a few of them having problems like this, mail mix-ups aren't some new phenomenon.
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Jun 7, 2020 17:52
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Strobe posted:In case everyone forgot (and apparently they did), the big action figure dude was being fulfilled by Bandai not by GW. Was it? The email asking for it back was from GW actually and it shipped from GW as well according to label on the box.
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Jun 7, 2020 17:55
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jng2058 posted:Setting aside the moral aspects, it surprises me that they weren't smart enough to offer some kind of incentive to get the extras back. Something as simple as "Hey, we hosed up. If you send the extra one back, we'll give you $50 in webstore credit." would seem to be much more likely to succeed than the "Send it back now! Now, now, now!" approach they seem to be taking. This struck me as well. I get why they wrote the email the way they did, trying to be cutsey, but it felt really bizarre they just came hat in hand asking for it back with no real incentive or threats either.
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Jun 7, 2020 17:58
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Tracula posted:This struck me as well. I get why they wrote the email the way they did, trying to be cutsey, but it felt really bizarre they just came hat in hand asking for it back with no real incentive or threats either. They're a British company. I expect that they're in the mindset of you being legally obliged to do so in the UK. Also, it's the moral thing to do.
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Jun 7, 2020 18:00
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https://www.warhammer-community.com/2020/06/07/sunday-preview-zoats-and-spiders/ So next week we'll get another online preview. But unlike before we know what's going to be about : the new boxed set.
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Jun 7, 2020 18:07
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Are the psychic awakening books half lore and half game like the gathering storm books?
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Jun 7, 2020 18:18
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bagrada posted:Are the psychic awakening books half lore and half game like FTFY, and yes, yes they are.
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Jun 7, 2020 18:26
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