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Even after a decade it's still wild to me how many managers seem to think that their job involves making absolutely no decisions or judgement calls. (in this case that would be, "is bringing this question to my direct reports going to cause a big derail or is it just knowledge they can transmit with human language?")
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Nov 25, 2020 22:17
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ChickenWing posted:INFRA/DEVOPS FRIENDS: I am at my wits' loving end with our new infra manager who has decided "protect my team's time" means "please open a ticket to ask whether or not someone knows about a set of credentials" Isn't this what slack/teams is for?
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Nov 25, 2020 22:48
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That manager is doing it wrong. You don't protect the whole team at once. You give people appropriate channels for communication and then you rotate everyone through on call of watching those channels. You protect everyone on the team from interruptions... except for one person. That person should change week to week, but one engineers week is going to suck and that's better than everyone's week sucking. That said if you're interrupting your favorite ops person for just a quick question, I'd like you to try getting your work done in a day with 30 "just a quick questions" drive by's sprinkled through your day.
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Nov 25, 2020 23:22
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captkirk posted:That said if you're interrupting your favorite ops person for just a quick question, I'd like you to try getting your work done in a day with 30 "just a quick questions" drive by's sprinkled through your day. It's very kind of you to wish for a quiet day for me!   
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Nov 26, 2020 00:02
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captkirk posted:That manager is doing it wrong. You don't protect the whole team at once. You give people appropriate channels for communication and then you rotate everyone through on call of watching those channels. You protect everyone on the team from interruptions... except for one person. That person should change week to week, but one engineers week is going to suck and that's better than everyone's week sucking. The best solution I've seen for this is to have "office hours" for the infra/devops/DBA/whatever other deep-dependency team. Whoever's on call is obligated to take an hour a day to either physically sit in a conference room that's booked for the occasion, or stand up a videoconference bridge. Anybody with quick "hey what are the connection details for this service," "could you provision me an account," or, "please kick off this job" questions that aren't world-on-fire urgent but don't warrant the overhead of a ticket is expected to bring them to office hours. If nobody shows up on a given day, the on-call person can just get other stuff done.
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Nov 26, 2020 02:55
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downout posted:Isn't this what slack/teams is for? you would think so captkirk posted:That manager is doing it wrong. You don't protect the whole team at once. You give people appropriate channels for communication and then you rotate everyone through on call of watching those channels. You protect everyone on the team from interruptions... except for one person. That person should change week to week, but one engineers week is going to suck and that's better than everyone's week sucking. Yeah - I think the problem here is that our infra team has been gutted and we haven't managed to hire replacements, so we've got two guys left who are definitely getting "just a quick question"ed to death. It's frustrating because I absolutely understand the need, but goddamn it went from 0-100 real fuckin' quick. I used to be able to hit one of them up for 30 mins of pair programming, now we here 
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Nov 26, 2020 14:41
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Salesforce possibly buying Slack: bad news or the worst news?
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Nov 26, 2020 16:42
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smackfu posted:Salesforce possibly buying Slack: bad news or the worst news? I think there's little overlap between companies that use slack and ones that use Salesforce. Not sure what their goal is.
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Nov 26, 2020 17:07
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BabyFur Denny posted:I think there's little overlap between companies that use slack and ones that use Salesforce. Not sure what their goal is. Increase that overlap?
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Nov 26, 2020 17:19
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ChickenWing posted:INFRA/DEVOPS FRIENDS: I am at my wits' loving end with our new infra manager who has decided "protect my team's time" means "please open a ticket to ask whether or not someone knows about a set of credentials" This sounds unreasonable to you. It probably is unreasonable from the perspective of the company's productivity, but at least try to understand their priorities. One of the hardest things for a new manager is to come in and build context. If they're hearing from their new team that the team is constantly being prevented from making real improvements because of an endless carousel of one-off requests, their top priority is logging and being able to analyze every distraction or interruption. Funneling it through a place that's a source of truth for historical requests might be what they need for now to build a team that's long-term effective instead of one that's run into the ground. Or maybe this isn't the case at all, but they saw this pattern work well at their last job, they assume this is a universal problem for infra teams, and it's a bad decision for your company. Really, there's only one way to know. BabyFur Denny posted:I think there's little overlap between companies that use slack and ones that use Salesforce. Not sure what their goal is.
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Nov 26, 2020 17:31
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Salesforce plus Tableau plus Slack. Welcome to shadow IT land "because marketing needs it and it looks cool"!
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Nov 26, 2020 17:36
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Hollow Talk posted:Salesforce plus Tableau plus Slack. Welcome to shadow IT land "because marketing needs it and it looks cool"!
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Nov 26, 2020 17:39
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Vulture Culture posted:IT professionals historically have a very good track record of understanding and catering to the needs of their marketing departments True. However, things get interesting when Marketing decides to get Tableau, and all of a sudden need to host Tableau server (which is heavy on resources), bonus points of it is hosted externally, needs access to your AD and databases, and might overwhelm said databases because people can now convince basically everything! Edit: also that's another $35 to $70 a month per user.
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Nov 26, 2020 17:50
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Have you considered just making the ticket? If you're used to being able to get a half hour of pair programming from the person you're sticky to on demand, I'm sure it feels weird to you, but that doesn't scale at all. Try engaging with them however they want for a while and if it's too obnoxious propose an alternative (office hours, interrupts rotation, etc). Keep in mind that tickets let people track all their requests and then use those metrics for headcount, promo, etc. the manager isn't doing anything particularly weird. It takes like 10 seconds to make a ticket.
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Nov 26, 2020 17:51
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Achmed Jones posted:Have you considered just making the ticket? I can see you haven't worked in places that have an extensive ServiceNow setup, run by people who think that all communication should happen when the ticket is first filed. I've had more than one experience where I had to pair with somebody for 30 minutes just to figure out how to get a ticket filed in the right place with all the info it needed to pass validation.
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Nov 26, 2020 18:00
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Space Gopher posted:I can see you haven't worked in places that have an extensive ServiceNow setup, run by people who think that all communication should happen when the ticket is first filed. I've had more than one experience where I had to pair with somebody for 30 minutes just to figure out how to get a ticket filed in the right place with all the info it needed to pass validation. Yes, but at some point if you're constantly being interrupted and can't work on the work you're assigned to, either your job has to be Wandering Super Nerd, or you need to put up some barriers. The "all requests must now be routed through a ticket" approach means that things that you're willing to actually file a ticket for get done, which means you either look elsewhere, say "nevermind" and move on, or file the ticket. When YOUR productivity goes down as a result, you can point to this new wall, the managers do their zigbee and decide that there needs to be more resources. Or the new manager is thrown under the bus and then one or both infra people quit, and management gets super surprised when it inevitably happens.
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Nov 26, 2020 18:14
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lifg posted:To all of the above posters who are allowed to use Slack and not being forced to use Microsoft Teams: I hate you. Hello fellow Microsoft shop job haver. gently caress Microsoft Teams
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Nov 26, 2020 18:16
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We use the enterprise Google Chat at work and to call it barebones would be generous. Having too much stuff in a preformatted block (like a code snippet) breaks the chat rendering, and has done so for the last two years. Ordering your chatrooms is impossible, apart from starring them they're always alphabetical. When you invite everyone it doesn't invite people that join the company later and they won't be able to even see that the room exists. Threads cannot be pinned. In fact, nothing can be pinned, so important announcements from a team are instead added to the room's topic as a workaround. I'd love to be able to use Teams for chat instead. We use it for video conferencing which, again, works much better than Google Meet once there are more than a few people in the call.
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Nov 26, 2020 22:48
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I know this sounds silly, but at work I use a MacBook so I'm used to all the IDE shortcuts using the Command key. I'm working on some side projects on my Windows PC and can't get anything done. Is there a way to get a Mac keyboard and make IntelliJ actually work right with it?
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Nov 26, 2020 23:10
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I've solved that in the reverse way, by using a tool called Karabiner Elements to remap my work MacBook's keys. Perhaps something similar exists for Windows as well.
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Nov 26, 2020 23:32
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Give AutoHotKey a try
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Nov 27, 2020 01:44
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Be warned, it's not really a 1 for 1 swap, there's stuff on Mac that uses Ctrl (ctrl-c to break in terminal) and stuff in windows that uses alt (alt-tab)
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Nov 27, 2020 02:15
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I bind caps lock to command on macos and ctrl on windows and that makes most common shortcuts just work.
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Nov 27, 2020 03:00
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are the ergonomics on that still good? Like once you get used to it is caps-c and caps-v comfortable to hit a thousand times a day?
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Nov 27, 2020 06:03
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Much more comfortable than ctrl or command IMO. Ctrl requires repositioning my hand a little and caps lock doesn't.
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Nov 27, 2020 08:08
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Sagacity posted:We use it for video conferencing which, again, works much better than Google Meet once there are more than a few people in the call. Please, elaborate!
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Nov 27, 2020 08:13
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I used Google Meet once, when giving remote workshop to a small co that used it. When I was screen sheering, every time I alt-tabbed into any Chrome window, it started sharing the google meet tab, no matter which tab I was on. The performance was also pretty atrocious... Basically I am willing to believe that anything is better than Google Meet, including sending messages over carrier pigeons
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Nov 27, 2020 10:03
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We use Google Meets with 20 people in a call basically every single day, and its performance is miles ahead of Slack and also better than Teams.  When did you last use Meets, because it had come a long way in the past year or so.
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Nov 27, 2020 12:48
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My company switched over to Teams this year and I have my complaints about it, but it freezing Chrome and my laptop to the point where I'd have to reboot isn't one of them, unlike with Meet. I've never had to play the "oh boy will I even be able to join this meeting" game since the switch.
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Nov 27, 2020 13:48
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Hollow Talk posted:We use Google Meets with 20 people in a call basically every single day, and its performance is miles ahead of Slack and also better than Teams. We use primarily Skype, and I used it in August IIRC.
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Nov 27, 2020 14:36
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Vulture Culture posted:Have a conversation. Yeah we're in the process. There's a bit of baggage that I seem to have inherited when joining this team too, so that's not helping. I'm going through the channels to try and hack out a better process. Achmed Jones posted:Have you considered just making the ticket? Yeah I mean at the end of the day I've got a blocker so I'm following the process, we just went from 0 to 100 with no attempt at finding a middle ground and also I was grumpy and needed somewhere to grouch that wasn't a work channel  RC Cola posted:Hello fellow Microsoft shop job haver. gently caress Microsoft Teams  Honestly I love the integration between outlook/calendar/meetings but the chat is goddamn miserable and general chatter has basically evaporated since we made the move which feels especially bad in the context of COVID
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Nov 27, 2020 16:18
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ChickenWing posted:Honestly I love the integration between outlook/calendar/meetings but the chat is goddamn miserable and general chatter has basically evaporated since we made the move which feels especially bad in the context of COVID That’s the weird thing about teams. It discourages casual chatting, and I don’t know quite why.
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Nov 27, 2020 23:25
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Meet's working fine for us for small meetings. 
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Nov 27, 2020 23:58
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My team set up a separate channel for fun stuff and there's also a company-wide fun channel, it works fine. I think there's more random chatter now but that's probably more the pandemic anyway. I need Microsoft to give me the ability to react with all of the animated emojis they have though, rather than just the six boring ones, that penguin is calling for it
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Nov 28, 2020 00:22
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Xarn posted:I used Google Meet once, when giving remote workshop to a small co that used it. That's absolutely bizarre. Meet lets you choose whether you want to share your entire screen, a browser instance (all tabs within), or a single tab. It shouldn't lock itself back to the present tab. Does this still happen? e: PM if you prefer
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Nov 28, 2020 01:16
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lifg posted:That’s the weird thing about teams. It discourages casual chatting, and I don’t know quite why. not compatible with The Olds
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Nov 28, 2020 01:39
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google meet works better than zoom
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Nov 28, 2020 04:03
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Teams is a step up from
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Nov 30, 2020 17:35
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Munkeymon posted:Teams is a step up from Holy poo poo this. At a previous job we discovered one of the other teams was coordinating everything through 1000+ message email reply-all chains since Skype has no group chat.
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Nov 30, 2020 18:10
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Volmarias posted:That's absolutely bizarre. Meet lets you choose whether you want to share your entire screen, a browser instance (all tabs within), or a single tab. It shouldn't lock itself back to the present tab. Does this still happen? I have no idea, I didn't use it before, and I don't intend to use it again
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Nov 30, 2020 21:10
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