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SlowBloke posted:If you have 365, you get free service from Valimail https://www.microsoft.com/security/blog/2019/06/03/secure-cloud-free-dmarc-monitoring-office-365/ That is...incredibly helpful and I didn't know about it. Thanks
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Jan 24, 2021 19:46
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Arquinsiel posted:Last I heard "nobody in Ireland uses DMARC so we're not going to either" which is... Well you've only recently adopted post codes so maybe it is a bit early for DMARC.
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Jan 24, 2021 20:24
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What do people use for free email that isn't Gmail? AOL/Outlook/Yahoo (lol) iCloud Zoho ProtonMail GMX Yandex
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Jan 24, 2021 21:05
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I've had good experiences with Dmarcian (both their product and their consultancy).
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Jan 24, 2021 22:06
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Bob Morales posted:What do people use for free email that isn't Gmail? I used Zoho for a long time, but now I just pay for O365 for my vanity domain, it’s only $5/month for a single mailbox
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Jan 24, 2021 22:07
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Jeoh posted:I've had good experiences with Dmarcian (both their product and their consultancy). I looked at that but the jump in cost if you want to monitor more than 2 domains ruled it out. Our mail volume is low (there's no direct marketing or anything), we just have about 5 domains to gather insights on.
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Jan 24, 2021 22:17
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spankmeister posted:Well you've only recently adopted post codes so maybe it is a bit early for DMARC. That client's logic was sound, in that filtering for DMARC was a waste of money when nobody who talks to them uses it, but they also weren't thinking about being able to drive better security for everyone and I think that was a real missed opportunity for gently caress all extra effort.
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Jan 25, 2021 00:55
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DMARCRAIC
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Jan 25, 2021 01:17
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Arquinsiel posted:Every building in the country has one, so you can just send things with a seven character code and "Ireland" on it and it'll get where it's going. I want my own personal post code...
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Jan 25, 2021 01:17
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RFC2324 posted:I want my own personal post code... 69420 is taken, sorry.
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Jan 25, 2021 01:47
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RFC2324 posted:I want my own personal post code... The UK has the UPRN now but that’s used by utility companies rather than being a place you can post things to.
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Jan 25, 2021 01:47
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Submarine Sandpaper posted:I had a client and it took over a year of pestering an ISP to have a tech come take a look and low and behold the connection into the building was lose. Intermittent outages for a year but the ISP phone folks would always ping and say "well it is good." Same. One of our locations had intermittent connection problems and after years of opening tickets and they saying it was fine, it finally got escalated up the tree to get some of the knowledgeable people to take a look at it. They found the connection ran to the front of a house on the industrial zone where passing trucks would shake the building and jiggle the connection. Extra points for the ISP guy showing up, saying "this switch is poo poo, that's your problem", unplugging our firewall and putting a Dlink commercial router in its place.
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Jan 25, 2021 10:32
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A ticket came in. Users who are working from home are having trouble uploading large files. The ticket sender wants to know if we can "set up Google Docs or something" so that people with a slow Internet connection don't need to download or upload these large files (  ). We already have OneDrive set up.They CC'd the CIO on this. I'm preparing popcorn, because the answer is going to be "get better Internet" and all hell is going to break loose. E: As I posted, the ticket was made P1 for our Network/Server team without any...thought or troubleshooting or response to the user. Oh boy, George. dragonshardz fucked around with this message at 21:09 on Jan 25, 2021 |
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Jan 25, 2021 21:07
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dragonshardz posted:A ticket came in. Just kick back and wait for all those people to expense their home internet and then laugh when the request gets approved and they try to pull it from IT's budget.
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Jan 25, 2021 21:55
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GnarlyCharlie4u posted:Just kick back and wait for all those people to expense their home internet and then laugh when the request gets approved and they try to pull it from IT's budget. Well, the user complaining is a high muckety-muck... It got assigned to someone else and I'm just, again, preparing some popcorn for when the users realize that they'll still have to download and upload the files if they're stored on Sharepoint Online.
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Jan 25, 2021 22:05
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It may not apply in your case, but we have similar discussions with people at work and companies looking to shut their office down with maybe 8 high value employees who don't have access to a decent internet connection can be provided with ethernet circuits and still come out ahead. It seems like overkill but when £400/month can put a gigabit symmetric into someone's house and you're saving £12k a month from not having your office it's definitely not a crazy idea.
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Jan 25, 2021 22:27
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Thanks Ants posted:It may not apply in your case, but we have similar discussions with people at work and companies looking to shut their office down with maybe 8 high value employees who don't have access to a decent internet connection can be provided with ethernet circuits and still come out ahead. It seems like overkill but when £400/month can put a gigabit symmetric into someone's house and you're saving £12k a month from not having your office it's definitely not a crazy idea. Definitely doesn't apply in my case; I don't get to make those kinds of decisions. It's not a crazy idea by any means, but being a government entity there's some extra wrinkles and problems as soon as the org starts paying for someone's personal stuff, even for work purposes.
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Jan 26, 2021 00:57
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SlowBloke posted:If you have 365, you get free service from Valimail https://www.microsoft.com/security/blog/2019/06/03/secure-cloud-free-dmarc-monitoring-office-365/ ....holy poo poo. I wish I'd known this for the past <however many years it's been since I started using DMARC> - none of our clients wanted to pay for an analyzer so we've just had the stupid records sitting there doing nothing (well, sending useless aggregate reports to an email where we trash them). Guess I'll be spending tomorrow signing up clients...
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Jan 27, 2021 05:50
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SlowBloke posted:If you have 365, you get free service from Valimail https://www.microsoft.com/security/blog/2019/06/03/secure-cloud-free-dmarc-monitoring-office-365/ I could kiss you on the mouth for this
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Jan 27, 2021 16:28
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bears repeating once in a while: zoom is a stupid pile of poo poo
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Jan 27, 2021 16:34
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Assorted Gubbins posted:....holy poo poo. It's only been there since 2019 and you'd be forgiven for just renewing whatever subscriptions you had last year.
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Jan 27, 2021 16:40
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I generally don't do loads of tickets, most people would ring my team before me but occasionally people come direct to me. I had a call earlier today and I realised I get quite a few like this: "hey AA, my outlook isn't working with something that sounds simple to resolve" "right, can you just get me the details and I'll remote assist my way in and take a look" "Oh... you want me to actually be logged onto the computer?!" Granted, I work somewhere where the main body of staff need to deal with people and not computers, so they are not logged on 24/7 (quite often 3 users or so might share a computer for the duration of a shift) - but the surprise always makes me smile.
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Jan 27, 2021 17:30
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angry armadillo posted:I generally don't do loads of tickets, most people would ring my team before me but occasionally people come direct to me. I got the same poo poo doing tech support for EA. People would call for help getting their game working, but be sitting in traffic or something dumb literal miles from their computer.
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Jan 27, 2021 17:57
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RFC2324 posted:I got the same poo poo doing tech support for EA. People would call for help getting their game working, but be sitting in traffic or something dumb literal miles from their computer. My company literally puts a "please wait until you're at your computer"-type disclaimer above the support phone number on our website.
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Jan 27, 2021 18:58
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I kind of hate that I've gradually come to sympathize with the mindset that would do this. If I'm not technical, of course I might think it's reasonable to use my downtime when I'm stuck in traffic to call IT and let them know my Outlook is having issues and could they push the butans or whatever. If I'm actually at my computer and my Outlook isn't working, I'm going to just say "gently caress it" and work on something else, I don't have time to deal with that crap while I'm on the clock.
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Jan 27, 2021 19:02
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Out of a whim I set up valimail too and found we had two different department using two different mail tools(mailchimp and sendinblue) without telling us poo poo, both of those has been failing delivery since we moved from no dmarc to quarantine. The interested parties reply to this shocking development -> “we were supposed to contact you for setting up those things?” Nah, carry on, just don’t come back to me when all your useless mails end up in spam... SlowBloke fucked around with this message at 19:07 on Jan 27, 2021 |
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Jan 27, 2021 19:03
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The big client I was embedded with used to keep buying companies and the way the security team would be told is that we'd start seeing mails in the quarantine going to john.doe@company.com and john.doe@new-domain.com due to SPF failure or whatever, and have to email John directly to ask WTF.
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Jan 27, 2021 19:15
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This thread might be interested - we're trying for a groupbuy of Shinto protective charms for IT. If you want in, details are in SA-Mart: https://forums.somethingawful.com/showthread.php?threadid=3957265
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Jan 28, 2021 17:28
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MJP posted:This thread might be interested - we're trying for a groupbuy of Shinto protective charms for IT. If you want in, details are in SA-Mart: https://forums.somethingawful.com/showthread.php?threadid=3957265 owns, I put my name in for one
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Jan 28, 2021 18:01
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Used to have a customer in Eastern Europe who would begin every support ticket he logged with us with a template saying... "We are not friends. Do not use 'Hi'. You will call me Mr.xxxxx Do not phone me. You must only email me between the following hours.." Even though he was a real pain we kinda missed his tickets when they stopped arriving, they always liven up the day.
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Jan 30, 2021 09:24
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Why would you care about what hours someone emailed you
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Jan 30, 2021 11:13
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Thanks Ants posted:Why would you care about what hours someone emailed you Incredibly loud notification sounds on his phone that he doesn't want to turn off, nor knows how if he wanted to.
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Jan 30, 2021 11:21
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Baconroll posted:Used to have a customer in Eastern Europe who would begin every support ticket he logged with us with a template saying... Organized crime boss. At least 80% certain.
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Jan 30, 2021 15:40
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AlexDeGruven posted:Organized crime boss. At least 80% certain. I had some of those assholes when I worked in academia. It was not Mr. Lastname, it was Dr. Lastname and God help you if you addressed them by their first names, like you were their equal or something. Coincidentally, they never got great service. Oh, they got their issues fixed, but no one went the extra mile for them. Imagine.
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Feb 1, 2021 20:24
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sfwarlock posted:I had some of those assholes when I worked in academia. It was not Mr. Lastname, it was Dr. Lastname and God help you if you addressed them by their first names, like you were their equal or something. I 'got in trouble' for calling a Doctor by the name of "dave" (it's his name)
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Feb 1, 2021 20:34
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I didn't go through eight years of evil medical school to be called "mister!"
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Feb 1, 2021 20:59
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sfwarlock posted:I had some of those assholes when I worked in academia. It was not Mr. Lastname, it was Dr. Lastname and God help you if you addressed them by their first names, like you were their equal or something. My grandfather was like this - he even had my dad's elementary school friends call him doctor.
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Feb 1, 2021 21:36
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My dads old boss used to have her grandkids refer to her as Doctor grandma. Her doctorate was in education. Got a request from another department today. They want help with a Teams presentation since we did such a good job helping them last time. Had to break it to the person that the location they want to do the next one in doesn't have cameras or any sort of way of getting the video into Teams they might be out of luck. Of course since this is the District Attorneys office I'm sure I'll get told to "just make it work."
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Feb 1, 2021 22:54
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diremonk posted:My dads old boss used to have her grandkids refer to her as Doctor grandma. Her doctorate was in education.
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Feb 1, 2021 23:13
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I don't ever call anyone by their title, or their last name. gently caress that poo poo, life is too short and you should be glad I can remember your name.
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Feb 2, 2021 01:38
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