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BonHair posted:"The customer is always right" was probably always intended as "just give the fucker his discount, it's not worth your time to argue, even if he's obnoxious and wrong" more than anything. It was originally "the customers are always right", like, if the aggregate of your customers want to buy jeans even though you think khakis are more stylish, sell jeans.
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Mar 28, 2021 19:01
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The customer is always right is fine when someone doesn't want pickles on their hamburger. Even if you think the burger is better with pickles, just give them what they want. It doesn't apply when someone sends back their entree after eating 90% of it and demands a full refund because they "didn't like it." I'm all for customers not putting up with bad service, but some customers just aren't worth the hassle and some are even money losers for the business. When I worked at a grocery store, we would have people that would return produce and other items multiple times a week. The worst offenders ended up being told by the manager to not come back. If the produce, which was totally fine by normal standards, wasn't good enough for the customer, we didn't want to keep throwing it out after the customer returns it and getting no money for it.
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Mar 28, 2021 19:06
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There's a pretty interesting wikipedia article on the history of the term. Apparently in Japan, the formulation is "the customer is a god," which sounds like the worst loving thing.
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Mar 28, 2021 19:06
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Communist Walrus posted:There's a pretty interesting wikipedia article on the history of the term. Apparently in Japan, the formulation is "the customer is a god," which sounds like the worst loving thing. Working retail definitely had me wanting to go Kratos.
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Mar 28, 2021 19:13
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Communist Walrus posted:There's a pretty interesting wikipedia article on the history of the term. Apparently in Japan, the formulation is "the customer is a god," which sounds like the worst loving thing. I like that the first and only section of that wiki article is just talking about Falling Down
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Mar 28, 2021 19:14
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Communist Walrus posted:There's a pretty interesting wikipedia article on the history of the term. Apparently in Japan, the formulation is "the customer is a god," which sounds like the worst loving thing. apparently the person who coined the japanese phrase says it’s also been misinterpreted, he clarified later that he didn’t mean the customer is equal to god but that it was more a form of self motivation to do your best work as if it is for god. it’s still some “on my grind!” bullshit but closer to the English meaning in the khakis example above
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Mar 28, 2021 19:20
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Doesn't specify which god though. It makes a lot of sense to think of customers as Zeus type gods or just minor trickster types.
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Mar 28, 2021 19:58
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The customers are Zagreus, trying to escape the ever-shifting labyrinth that is your store.
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Mar 28, 2021 20:01
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I am John Galt
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Mar 28, 2021 20:03
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BonHair posted:Doesn't specify which god though. It makes a lot of sense to think of customers as Zeus type gods or just minor trickster types. The word used in the wiki quote is specifically "kami", and if anime has taught me anything they tend to be assholes
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Mar 28, 2021 23:46
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Shame Boy posted:The word used in the wiki quote is specifically "kami", and if anime has taught me anything they tend to be assholes kami is a generic word for god or spirit or whatever inferis has issued a correction as of 00:04 on Mar 29, 2021 |
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Mar 28, 2021 23:57
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So are all the boats that are waiting to go thru the canal still hanging out or have they decided to go around Africa?
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Mar 29, 2021 00:06
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Yeah the saying is originally about product/service mix not about bending over backwards for unreasonable people
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Mar 29, 2021 03:04
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Chamale posted:It was originally "the customers are always right", like, if the aggregate of your customers want to buy jeans even though you think khakis are more stylish, sell jeans. Exactly right. I remember a teacher once explaining that it was a phrase used at Marshall Fields to tell staff to basically don't waste time with upselling. Whatever they say they're here for, give them it and move on to the next customer. Trying to squeeze out a higher commission by persuading the customer into a more expensive purchase will anger them, hold up other customers, and lose you more in sales in the long run. And yet today it's been twisted to mean take all abuse from Karens while trying to push the upsize on everything.
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Mar 29, 2021 04:31
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Funniest part is that "Pay attention to me. Get to know me." paragraph. He's describing the modern invasive tracking done by online stores as a thing he wants. I bet most of the people who share this stuff on their FB feeds ditched their local mom & pop stores immediately once a hypermarket opened in town.
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Mar 29, 2021 09:03
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 Turkish petrol ad from 1960.
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Mar 29, 2021 11:19
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Communist Walrus posted:There's a pretty interesting wikipedia article on the history of the term. Apparently in Japan, the formulation is "the customer is a god," which sounds like the worst loving thing. The only customer-related motto I hear a lot in my workplace is "you don't need to feel sorry for the customer". It's about pricing (we don't sell anything essential, except for coffee). e: And the coffee is cheap.
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Mar 29, 2021 11:24
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Comrade Helicopter strikes again! https://www.dw.com/en/czech-billionaire-killed-in-alaska-helicopter-crash/a-57035510 quote:The Czech Republic's richest man, Petr Kellner, has died in a helicopter crash in Alaska, his financial group PPF said on Monday.
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Mar 29, 2021 11:44
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The Puppet Master posted:Comrade Helicopter strikes again! "What if we modified the guillotines to have multiple blades, rotate at several hundred RPM, and convinced the aristocracy to pay millions for the privilege of putting themselves in the frame?" The ghost of Robespierre is lmaoing from hell
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Mar 29, 2021 11:51
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Helicopter pilots working hard to reclaim the "free helicopter rides" alt-right meme.
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Mar 29, 2021 12:01
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lobsterminator posted:Funniest part is that "Pay attention to me. Get to know me." paragraph. He's describing the modern invasive tracking done by online stores as a thing he wants. He wants the staff to know his order to the point they pull his cigarettes and get them ready before he even makes it to the counter
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Mar 29, 2021 12:05
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Elman posted:Helicopter pilots working hard to reclaim the "free helicopter rides" alt-right meme. "B-b-but I had to pay for my helicopter ride" "Hah! Gotcha!" 
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Mar 29, 2021 12:31
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nobel peace prize to the person who first started selling helicopters to millionaires
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Mar 29, 2021 12:40
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BonHair posted:"The customer is always right" was probably always intended as "just give the fucker his discount, it's not worth your time to argue, even if he's obnoxious and wrong" more than anything. It's even simpler than that: "stock what's popular" I might think funko pops are dumb as hell (they are), but customers want them so stocking them is "right"
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Mar 29, 2021 12:48
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beepo posted:This reminds me of some ill-conceived post from years ago, likely on Reddit, about how to buy a car like a boss!! It involved emailing all the local dealerships an elaborate questionnaire that would take each dealer hours to complete to pull reports, take custom photos, provide the dealers invoice price, and on and on. yeah this is a dumb way of buying a car that won't work, I agree. that being said, wtf, i never expected a polemic from someone defending car dealerships here considering that they are literally the embodiment of capitalism.png. A car dealership is basically a psychological warfare gaslighting factory where they run you through multiple chambers of bullshit hoping you crack along the way from pressure. The whole movement from talking to the salesperson, to then going to the financial office to sign everything off, and all the back and forth is purely designed to throw you off balance and ensure you can't make a logical decision on should be just a straightforward sale as any other. There's nothing "customer service" about most sales reps, they are purely predatorial trying to put you into the worst financial positions possible to suck you dry. Like, if car dealerships were actually like any other place to buy things and dealers were just "hey, I have no personal stake in this Im just here to talk you through the features" then fine, but car dealerships embody the worst of "grind sales" culture bullshit where they weaponize rapport building to get people to buy things they don't want or need. boggles my mind that anyone would try and defend that crap here. Oysters Autobio has issued a correction as of 13:08 on Mar 29, 2021 |
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Mar 29, 2021 13:04
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b-but it's a mom & pop psychological warfare gaslighting factory where they run you through multiple chambers of bullshit hoping you crack along the way from pressure
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Mar 29, 2021 13:07
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Zedhe Khoja posted:
There should be a thread with just the worst advertising visuals of all time.
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Mar 29, 2021 13:15
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Lib and let die posted:It's even simpler than that: "stock what's popular" Still dumb and evil because by this logic business should embrace bitcoin.
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Mar 29, 2021 13:17
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bitcoin is anything but popular lol
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Mar 29, 2021 13:20
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Do your research and know what you want before you ever walk in the door? It's the same as buying anything else really. Not all car salesman work on commission also. I think some brands won't allow it, maybe the korean ones? I know a boomer that will drop a bunch of cash on the table and say this is what I'm paying for this car on the lot and every time the salesman doesn't give in they take money off the pile. It's the dumbest game and it takes them multiple dealerships and a poo poo ton of time to get what they want.
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Mar 29, 2021 13:23
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500excf type r posted:Do your research and know what you want before you ever walk in the door? It's the same as buying anything else really. This is like some amped up version of the guy putting five bucks on the table at a diner and telling the server "every time I see the bottom of my coffee cup, I'm taking away a dollar"
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Mar 29, 2021 13:59
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The vast majority of car lots in the USA still absolutely work on commission. They also do as much as possible to nickel and dime the salespeople's commissions.
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Mar 29, 2021 14:03
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500excf type r posted:Do your research and know what you want before you ever walk in the door? It's the same as buying anything else really. This is evidence that you don't know what you're talking about. Every single facet of vehicle buying is a massively obfuscated scam. Not saying you shouldn't do all the preparation you can, but it is in no way like buying anything else normal people will ever buy. House buying is complicated but even that is more transparent
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Mar 29, 2021 14:04
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Take, for example, the doc fee on every vehicle purchase. Some states will restrict how much a dealership may charge. Some states do not. The doc fee is complete bullshit. They aren't processing any paperwork or doing anything with that money. It's pure profit for the dealership and no one but the dealership gets a cut of it. Some dealers in Florida will charge nearly $1000 for the doc fee. This is not the fee for getting the title in your name. They charge for tag and title separately.
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Mar 29, 2021 14:15
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Here's a quick rundown on salesman commission: Dealership will say "you get 25% of commissionable gross profit" to salespeople to get them to join the team. While they aren't selling cars, they're paid minimum wage. Since they're in a pure commission position, any minimum wage payments made will put the salepeople into "the draw" where they have to pay the dealership back the minimum wage payments out of future commissions. Commissionable gross changes depending on the dealership, but it is rarely ever just sale price minus acquisition price. First and foremost, almost every dealership will have packs or lot fees. This is just a chunk of money on each car that the dealer keeps all profit from. Packs range from a few hundred bucks to a few thousand depending on the dealership. Many times when a salesperson is saying the dealership isn't making profit on a sale, they mean there is no commissionable gross profit. The dealership always makes a profit. When there is no commissionable gross, the salesperson is paid a mini or a hundred to two hundred bucks. In addition to packs, car dealers will bill any maintenance, car washes, etc. against the salesperson's commissionable gross. Here's an example. Dealership has a used car for sale for $10,000. Car dealer gave $6,500 for trade in value of the car. Car salesman sells the car for sticker price to a rube. The net from the car sale is $3,500. Before the salesperson can calculate their profit, though, they have to remove all the packs and charges. This dealership has a $1000 pack (not at all uncommon). They also charge $75 for a car wash, $50 for fuel, $250 for "photos and advertising," $500 for standard reconditioning, and lets say they had to do some repairs to this car as well that they would bill full price to a customer at $750. That's $2,625 in charges to the car before the salesman can touch profit. Note that none of these charges reflect the actual expenditure for anything done with the car. Commissionable gross is now $875 so the salesperson gets $218.75. But wait, we're not done. Now that the salesperson is done, the customer goes back to talk to the financing people. Financing is the main source of dealership money. Here they will try to pressure the person into a car loan even if they have outside funding or cash. This is because the dealership gets a cut. If a dealership is offering you 4.5% APR on your used car, the bank is actually offering 2.5% and the dealership gets that extra 2% in their pocket. This is also when the final optional items are sprung on the customer such as extended warranties. Any negotiation in prices on these products will reduce the salesperson's commissionable gross. F&I people are paid commission on financing points and extra products they sell, so they don't give a gently caress about the salesperson's gross. This is also when they'll drop the doc fee along with TT&L charges. Once again, if the buyer is insisting that they will not pay more than $10,000 out the door, all of these things just reduce commissionable gross. In this case, the doc fee is $799, TTL $850, and the buyer finances at 4.0%. Buyer is financing everything with no money down for 72 months, but negotiates a total of $11,000 out the door. Now lets see how the money breaks down after the F&I trip. Prior to that, the salesman thought he had $218.75 coming for the sale of this car. Now lets take a look: $11,000 is the amount financed so the dealership is gonna get a check from the bank for this to start. To figure out commission, now, we have to start over and take out the following: $850 in TTL (these are taxes/fees to the state and do not really change) $799 in doc fee $2,625 in packs and other charges The commissionable gross on this car is now only $226. This means the salesperson will get a mini for the deal and get a flat $50. The car dealership actual costs and profit breakdown look like this, though: $11,000 for sale of the car plus $675 for their portion of the financing charge means they received $11,675 for the car. The deductions for the dealership are: $50 mini payment to salesperson $168.75 to the F&I guy for selling the financing $100 in labor to pay people to wash the car and do any maintenance work on it $100 in parts to do the same. $850 in TTL. This leaves $10,407.25 which means the dealership itself makes around $4k on the car that they made no commissionable gross.
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Mar 29, 2021 14:43
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Note that while all of these features may not apply and new car calculations are slightly different, this is generally how the car dealership business works. Everyone not paid commission is minimum wage. Mechanics and such are also paid commission for the work they bill. Dealerships generate decent to amazing profits for the owners and do everything possible to limit how much they pay out to everyone else. Salespeople and Finance people are at odds with each other because they have competing profit motivations. F&I will zero out commissionable gross to close a deal especially if they're loving someone on financing. Dealerships that are financing people at the prime rate (aka credit card rates) are getting massive payments based on the interest charged to the customer.
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Mar 29, 2021 14:51
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The Bloop posted:This is evidence that you don't know what you're talking about. I have bought a bunch of cars and motorcycles from dealers over the years and every time I went in, I knew exactly what I wanted and the in-person visit was just to test drive and buy it. There's dumb poo poo involved with the financing, sure, but you don't have to say yes to any of their poo poo. It's their job to sell it and they make it hard to say no but there is nothing forcing buyers to be uninformed about their tens of thousands of dollars purchases in advance.
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Mar 29, 2021 15:16
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there’s much more dumb stuff than just financing. i’ve dug through all the nitty gritty with multiple car dealers. knowing how finance works can help you get a better deal. likewise knowing what charges and feed are complete horseshit empower you. the number one thing to know, though, is that every person there is just trying to use you to make money and doesn’t give a gently caress about you beyond that.
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Mar 29, 2021 15:30
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500excf type r posted:Do your research and know what you want before you ever walk in the door? It's the same as buying anything else really. theres a local dealership chain here that advertises no haggling/no commissions and a boomer coworker was complaining that he went there and tried to haggle and they wouldnt budge from the listed price on the car
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Mar 29, 2021 15:31
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my old boss had a pretty good way of doing it, he would send an email or fax to like twenty fleet managers, saying here's the car i want, i don't care about the color, what's your best price and then he would go buy the one that offered him the lowest price
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Mar 29, 2021 16:21
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