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larchesdanrew posted:We lost a client today because they refused to renew the support contract with the vendor on an xray machine, knowing full-well that uncovered support was $299 every 15 minutes and really rolled that dice. Bullet safely dodged. Thanks, client! e: happy page 
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Jul 20, 2021 00:35
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larchesdanrew posted:We lost a client today because they refused to renew the support contract with the vendor on an xray machine, knowing full-well that uncovered support was $299 every 15 minutes and really rolled that dice. I wonder if I could cross reference this story with the working in healthcare thread and figure out which hospital to avoid
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Jul 20, 2021 02:54
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RFC2324 posted:I wonder if I could cross reference this story with the working in healthcare thread and figure out which hospital to avoid Please don’t dox me 
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Jul 20, 2021 20:56
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"Hi, ya, I have this macro that stopped working a while back, and I found an article that says if you remove all the java class loading restrictions on our internet facing production applications that would be amazing" wanna bet I end up doing it?
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Jul 21, 2021 04:01
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A QR Code came in. Our bank now requires MFA which is QR code on screen, we use the scanner they sent to scan it, generates a PIN to login. User complains that this does not work for them, assume our new proxy was blocking it or something weird but then they explained their colleague can get on fine. This particular user has a really really obscure resolution setup because they are blind as a bat, have a 16:9 monitor and an app they use runs in a non-resizable window which turns out to be the fault. The obscure res is causing the QR code to be warped enough that the scanner doesn't recognise it as a QR code. I tried a few similar resolutions which fixed the QR code, but they user wasn't happy with any of them for their day to day work. In the end the solution was print screen, print the QR code and scan it from the paper.
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Jul 21, 2021 16:12
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Got a notice that our cloud-connected UPS's have a new firmware out that fixes vulnerabilities. Awesome. Guess I'm firmware updating a dozen UPS's this weekend.
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Jul 21, 2021 18:40
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GreenNight posted:Got a notice that our cloud-connected UPS's Why is that a thing? I feel like this is a prime example of "things that should never be internet facing".
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Jul 21, 2021 19:00
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They send alerts if there are power issues. We have them in a specific vlan along with other items like vending machines that need absolutely no access to the LAN.
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Jul 21, 2021 19:07
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angry armadillo posted:A QR Code came in. The Italian national id platform is even more convoluted, https://www.youtube.com/watch?v=7HlDJvtY_c0 Go to the service website, insert the card number, scan a QR code, insert the last part of the pin code, scan the card using nfc, type the otp code and access the service.
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Jul 21, 2021 19:27
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A ticket came in from someone who's been paying for Acrobat Pro for several months because the AAD-linked license suddenly stopped working and they entered their credit card info instead of contacting us. I hope it was company CC instead of a personal one. Adobe AAD licensing has been a mess in general. We get a few tickets every week where the Acrobat Pro stops working because the person's account gets removed from the license pool on Adobe's end even though they never left the AAD group.
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Jul 21, 2021 19:42
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It's been a few years since I touched it, but Adobe's SSO licensing was so bad that I had to threaten our VAR to pull all business if they didn't find a way to convert our purchase over to a perpetual license. I would prefer named-user license with SSO any day of the week over managing perpetual licenses. But in this case it was so unbelievably bad. And that was after months of troubleshoot and awfulness from Adobe. Ugh.
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Jul 21, 2021 19:49
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GreenNight posted:They send alerts if there are power issues. We have them in a specific vlan along with other items like vending machines that need absolutely no access to the LAN.
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Jul 21, 2021 21:05
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Hahah, EMS. Sure buddy. EMS is my email address.
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Jul 21, 2021 21:11
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 your inbox.
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Jul 21, 2021 21:41
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GreenNight posted:They send alerts if there are power issues. We have them in a specific vlan along with other items like vending machines that need absolutely no access to the LAN. I remember when you gave them an sms/smtp gateway and they alerted that way, but without the whole "needing to connect my smart power outlet directly to the internet full of people who think it would be funny to turn on and off repeatedly"
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Jul 21, 2021 23:40
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Well the entire UPS could die and the gear would be fine. One outlet to a UPS and the other to the buildings power but yeah. My boss was psyched he could see every UPS from a single pane of glass.
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Jul 22, 2021 01:31
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GreenNight posted:They send alerts if there are power issues. We have them in a specific vlan along with other items like vending machines that need absolutely no access to the LAN.
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Jul 22, 2021 02:34
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Yeah these UPS's are in cabinets in our manufacturing facilities and warehouses. So like 20-30 feet off the floor.
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Jul 22, 2021 02:42
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Knormal posted:I first misread this as saying you had your vending machines on the UPSes, which would be a better use for some than certain users I've seen get them. I've seen a UPS where the only thing on the battery side was a space heater and a printer.
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Jul 22, 2021 04:54
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Dr. Arbitrary posted:I've seen a UPS where the only thing on the battery side was a space heater and a printer. Losing them would affect productivity!!
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Jul 22, 2021 07:25
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Dr. Arbitrary posted:I've seen a UPS where the only thing on the battery side was a space heater and a printer. A, space heaters. Three years in a row we got tickets that the guest sign-in computer in one building wasn't turning on. Both times it was a space heater on the power strap. The third year I emailed the contact and get a reply with a lot of cc's, because sign-in is pretty critical. I mention the previous space heater incidents and a manager loses his poo poo on reply-all. A day of looking bad because they had to send visitors, interviewees, and people who forgot their badges to another building, and it was their own fault. It was pretty spectacular.
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Jul 22, 2021 08:04
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Dr. Arbitrary posted:I've seen a UPS where the only thing on the battery side was a space heater and a printer. I use my old UPS as effectively a big power strip to run my 3D printer. The upshot of this is that when our power got really dodgy for a few weeks (8 outages in 2.5 weeks), my printer never stopped because it and the rPi were on the battery side.
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Jul 22, 2021 13:21
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Adobe is a big pain in the rear end for us because we have an optics division that demands 15+ Adobe programs to do their work. Which means every month another program gets updated, we get vulnerabilities popping up, then we have to patch them manually because whatever automated system we're supposed to use is broken and doesn't like Adobe products. Also our best tech just got a job offer for Hawaii so I feel like I'm going to be drowning in work soon
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Jul 22, 2021 23:06
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I misconfigured a production router causing it to completely poo poo the bed, and IT chose that exact time to push an update and forced my PC to reboot with only 1 minute warning to save my work. I need a god drat drink. I need a lot of god drat drinks. Renegret fucked around with this message at 08:25 on Jul 24, 2021 |
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Jul 24, 2021 08:14
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Renegret posted:I misconfigured a production router causing it to completely poo poo the bed, and IT chose that exact time to push an update and forced my PC to reboot with only 1 minute warning to save my work. Wait did you get an update with a single minute to reboot or did you got an update, hosed around for X hours and noticed only when the reboot was up? I usually check for updates and reboot before touching everything infrastructure or remote.
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Jul 24, 2021 08:56
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SlowBloke posted:Wait did you get an update with a single minute to reboot or did you got an update, hosed around for X hours and noticed only when the reboot was up? I usually check for updates and reboot before touching everything infrastructure or remote. I got a popup saying YOUR COMPUTER WILL REBOOT IN 1 MINUTE with no way to delay it. And then it rebooted a minute later. I'm not a windows guy but I'm assuming someone pressed a GPO button and forced it. It sure felt that way. It happened again a half hour later too.
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Jul 24, 2021 08:59
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Renegret posted:I got a popup saying YOUR COMPUTER WILL REBOOT IN 1 MINUTE with no way to delay it. And then it rebooted a minute later. Computer rebooting with a single minute sounds like someone cocked up an application push that required a reboot(and failed to execute given the second attempt). Both sccm and intune have dedicated notifications for updates requiring reboots, the generic reboot is for apps only in my experience. EDIT: Now that I have thought about it, it was 100% a script to execute the SAM file rights corrective, it would require a reboot to stick. That’s the only thing it comes to mind that I would suicide push these days. SlowBloke fucked around with this message at 09:38 on Jul 24, 2021 |
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Jul 24, 2021 09:35
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I had a feeling it was some kind of security push honestly. Our IT generally doesn't force reboots like that and 2AM on a Saturday morning is probably the least destructive time to do it. I have a habit of never turning my laptop off so it had to run updates for 20 minutes though. At least I had a tech on site who worked on getting management back up so I could go unfuck the config once I got back online.
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Jul 24, 2021 09:57
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Commit confirm all day long
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Jul 24, 2021 10:28
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Thanks Ants posted:Commit confirm all day long This or if not supported/present, don’t work after the moon is up.
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Jul 24, 2021 10:51
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posting on the magic smoke page i think in general you can just run `shutdown -a` and it'll cancel the shutdown, though i guess it'll pop up again the next time intune or whatever checks in
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Jul 24, 2021 11:00
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Jeoh posted:posting on the magic smoke page Sccm will gently caress you over this since it records the expected reboot time and will force it to execute on a time in the past at the next ccmexec task(which is something in between one and fifteen minutes)
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Jul 24, 2021 12:34
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Shutdown /restart gives a minute warning. They should have added /force
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Jul 24, 2021 15:10
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SlowBloke posted:Sccm will gently caress you over this since it records the expected reboot time and will force it to execute on a time in the past at the next ccmexec task(which is something in between one and fifteen minutes) Sounds like our sysadmin uses that. I've explicitly instructed Windows that I want to reboot Fridays at 5pm, it still asks me several times a week if I want to reboot & apply updates NOW, and at least once I've come back from lunch to find it rebooted all by itself, wiping out my email draft, dev environment state, telnet sessions etc.
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Jul 24, 2021 15:12
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It's really a shame we can't trust people to just do their own updates in a timely fashion, tho the only reason to do it during business hours is to be visible.
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Jul 24, 2021 15:14
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Sywert of Thieves posted:Sounds like our sysadmin uses that. I've explicitly instructed Windows that I want to reboot Fridays at 5pm, it still asks me several times a week if I want to reboot & apply updates NOW, and at least once I've come back from lunch to find it rebooted all by itself, wiping out my email draft, dev environment state, telnet sessions etc. That sounded like sccm or intune deadline mode, you can say “install whenever the office hours are done” but impose a “if the user doesn’t react in X days, gently caress him and install+reboot now” option SlowBloke fucked around with this message at 19:32 on Jul 24, 2021 |
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Jul 24, 2021 19:25
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"Shutdown /a" all day when I'm working on important poo poo and I don't want to hazard with a 30min reboot cycle.
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Jul 26, 2021 00:41
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A fibre issue came in: Armadillo can you "analyse this network" that some subcontractors installed because it doesnt work? erm what, it's not been accepted yet so I'm not touching it Oh by the way, here is a spec sheet that says the equipment they've used is no where near capable of working on the lengths of fibre they've used. Great you found the problem yourselves? Get the contractors to change their design? Why am I here? Sigh
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Jul 26, 2021 16:07
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A dumb thing that keeps happening: We admin a bunch of phone systems. Often for mid-sized businesses they’ll have a bunch of blocks of numbers for DIDs. The local phone company sells them in blocks of 10, like you can get 555-1230 through 555-1239. Generally when we set up a new system the standard practice is to assign extension numbers for DID users which match the last 4 digits of their public phone number, so it’s easy to remember. E.g. we’ll set up Joe User as extension 1234 with a DID line 555-1234. This is all well and good except that often they’re not going to give everyone in the business a direct line, but they want the extension numbers to line up, so e.g. they’ll have a bunch of users 123X with DIDs and then users with 124X extensions without direct dial lines, and sometimes they’ll get confused about why some people have direct lines but others don’t. And then when new users get added… Multiple times now I’ve seen cases where a new user is requested to be set up, with no mention made of the user needing a direct line, and then they wonder why they don’t have one. At least twice now I’ve heard of business cards being printed up with a phone number the business doesn’t own. I mostly blame the sales guys for bad communication in not specifically asking if the customer needs a DID when they request a new phone extension.
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Jul 26, 2021 18:51
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Entropic posted:A phone thing keeps happening Ugh, the director at my previous job was notorious for this sort of idiocy. Employee A would be starting and I'd ask what the plan was.  "I see they're going in %office%? The phone number for that office is %number%" "That won't work at all. I want them to have a new number." "Alright, I'll just need to call AT&T and get that set up. They'll need to send a tech out to reactivate that line." "I don't need to know every step. Just tell me when it's finished." "Well, I'll need to know what you want the new number to be, and what you want the extension to be." "It doesn't matter what they are, just let me know when they're ready."*A week later* "Alright, the line is now activated with %number% and %extension%." "Why would you choose those?? I've already had 2,000 business cards made with %othernumber% and %otherextension%." ... ... ... ... *dies*
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Jul 26, 2021 20:47
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