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Currently having an odd issue with a ESXi 5.5 machine. It's been running fine for years but suddenly over the last week heartbeats to Datastore 2 have been timing out causing the VMs to lock up and the host to need a reboot. My google-fu has failed me as all the results I seem to find refer to SAN setups and tell me to check my networking. Datastore 2 is an internal SATA Raid10 storage array. I am getting no warnings from the RAID health monitors and no other abnormal indication of an issue. Am I on the right track in thinking that my RAID controller needs replacing?
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Aug 12, 2021 17:54
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| # ? May 23, 2024 23:35 |
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PremiumSupport posted:Currently having an odd issue with a ESXi 5.5 machine. It's been running fine for years but suddenly over the last week heartbeats to Datastore 2 have been timing out causing the VMs to lock up and the host to need a reboot. My google-fu has failed me as all the results I seem to find refer to SAN setups and tell me to check my networking. Datastore 2 is an internal SATA Raid10 storage array. I am getting no warnings from the RAID health monitors and no other abnormal indication of an issue. 1. 5.5 is out of support and if your hosts can't move any further you should send it to ewaste 2. If it fails heartbeats it means it takes too much time to reply, certain dell PERC cards were infamous to act weirdly slow. 3. There is a dedicated virtualization thread https://forums.somethingawful.com/showthread.php?threadid=3467608
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Aug 12, 2021 17:58
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larchesdanrew posted:I applied for a promotion. Hell yeah! Go get it, girl!
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Aug 13, 2021 20:31
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Working from home full-time has brought around a strange little swap for me. During the week, I really don't do all that much. I put out urgent work fires but also use the workday to go to the gym, run errands, play games etc... Recently, I've been using downtime on the weekends to catch up on work items. If I don't have much going on, I'll dive in to the more challenging tickets and start working them. It's amazing how productive you can be without the usual meetings, calls, random interruptions etc...
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Aug 15, 2021 20:28
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Ironically, in the before times, myself and a few co-workers were working with our manager to get buy in for allowing some WFH for the express purpose of being able to do some work free from distractions. Then the world fell apart and every day includes 18 different check-ins with various groups.
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Aug 15, 2021 20:49
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I sometimes work a few tickets on the weekend too. Other than a few select machines I can remote in to any of the others and run whatever we need to get done
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Aug 16, 2021 21:17
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larchesdanrew posted:We've been in sore need of an onboarding specialist for a while, and I feel I've finally gotten the service desk in good enough shape to move on to bigger and better things, and lovely awful documentation for newly onboarded clients is a huge problem for helpdesk. This has been the bane of my existence the past few weeks and will continue to be for the next month. The person onboarding three new clients in a month just provided a link to 500+ page PDFs of exports of the previous MSP's documentation and service center is supposed to "deal with it and break out the information as needed". Can I come work for your company? And good luck with the promotion!
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Aug 17, 2021 03:27
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I gave a Cybersecurity Update (tm) to the executive level team today, which apparently I'm do to monthly? I guess now I'm the security guy along with the network guy and the ticket guy.
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Aug 17, 2021 03:40
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Does that mean you are the one who will buy the actual Bitcoin with a corporate account when they get the network crippled by ransomware?
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Aug 17, 2021 09:47
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I think it means they're the one that the blame gets deflected onto when the crypto hits.
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Aug 17, 2021 11:14
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GreenNight posted:I gave a Cybersecurity Update (tm) to the executive level team today, which apparently I'm do to monthly? I guess now I'm the security guy along with the network guy and the ticket guy. How was the raise that came with the added responsibility?
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Aug 17, 2021 11:19
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Hence why I'm interviewing and sending my resume out.
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Aug 17, 2021 13:45
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Goodbye helpdesk 
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Aug 18, 2021 18:20
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Hell yeah, good job
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Aug 18, 2021 18:23
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larchesdanrew posted:Goodbye helpdesk Congrats!!
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Aug 18, 2021 18:31
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larchesdanrew posted:Goodbye helpdesk Huzzah !
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Aug 18, 2021 19:37
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larchesdanrew posted:Goodbye helpdesk Grats!
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Aug 18, 2021 19:51
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We want details!
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Aug 18, 2021 20:07
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larchesdanrew posted:Goodbye helpdesk NICE!
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Aug 18, 2021 20:14
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larchesdanrew posted:Goodbye helpdesk Love it when this thread has a feel good story 
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Aug 18, 2021 20:40
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larchesdanrew posted:Goodbye helpdesk Congrats!
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Aug 18, 2021 21:09
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larchesdanrew posted:Goodbye helpdesk Happiness Commando posted:We want details! Also this
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Aug 18, 2021 22:04
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larchesdanrew posted:Goodbye helpdesk 
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Aug 18, 2021 22:14
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larchesdanrew posted:Goodbye helpdesk give us the details!
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Aug 18, 2021 22:32
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Nothing much to say! They said I was a perfect fit for the position. So I値l be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I知 pretty happy 
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Aug 18, 2021 22:59
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larchesdanrew posted:Nothing much to say! They said I was a perfect fit for the position. So I値l be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I知 pretty happy That is a tough gig. Only a small % of the workforce would want to do that kind of work and I am glad if it makes you happy. That type of work reminds me of graveyard shift employees, some people thrive while others don't.
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Aug 18, 2021 23:55
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Sickening posted:That is a tough gig. Only a small % of the workforce would want to do that kind of work and I am glad if it makes you happy. After being stuck in a basement office for over a year day in and day out answering phones and struggling with the poo poo documentation of the last onboarding tech, this is going to be a dream 😅
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Aug 19, 2021 00:01
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larchesdanrew posted:After being stuck in a basement office for over a year day in and day out answering phones and struggling with the poo poo documentation of the last onboarding tech, this is going to be a dream 😅 You are a rare bird. When they said you were perfect for the job, they meant it.
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Aug 19, 2021 00:05
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I did that sort of work when I worked for an MSP for about 2 years. Involved developing the onboarding procedure, on-boarding and documenting new clients, coming up with remediation, and in some cases doing the remediation. It was stressful for sure, but I made sure to not take any prisoners when it came to changes on our side. Honing the onboarding procedure, changing how we did documentation, automating as much of the onboarding as possible, etc. It got me fairly good at going into companies and figuring things out. I was also client facing quite often and handled the more complex or sensitive clients. All-in-all the experience wasn't bad, but I hate the MSP industry and was happy to get out of it. My one piece of advice is to make sure you have a say in what "onboarding" looks like. Otherwise, you are just going to eat a poo poo sandwich every day.
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Aug 19, 2021 00:05
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Internet Explorer posted:My one piece of advice is to make sure you have a say in what "onboarding" looks like. Otherwise, you are just going to eat a poo poo sandwich every day. If I learnt one thing in my MSP stints it's that you don't want a say, you want to dictate. Anything less and you're in Hell's Cafeteria where the SLA is 1 poo poo sandwich per hour.
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Aug 19, 2021 00:13
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larchesdanrew posted:Nothing much to say! They said I was a perfect fit for the position. So I’ll be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I’m pretty happy Rock on.
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Aug 19, 2021 00:50
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larchesdanrew posted:Nothing much to say! They said I was a perfect fit for the position. So I値l be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I知 pretty happy Well deserved!
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Aug 19, 2021 01:53
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larchesdanrew posted:Nothing much to say! They said I was a perfect fit for the position. So I値l be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I知 pretty happy Kickass! 
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Aug 19, 2021 04:33
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larchesdanrew posted:Nothing much to say! They said I was a perfect fit for the position. So I値l be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I知 pretty happy NICE!
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Aug 19, 2021 08:42
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larchesdanrew posted:Nothing much to say! They said I was a perfect fit for the position. So I値l be the new Onboarding Specialists. I get off help desk, I get to travel the country onboarding new clients, and I get to spend the rest of my time writing up documentation. Decent pay raise and I get to rack up some FF miles to cash in to visit my kids. I知 pretty happy Congrats, and well-deserved! Go get yourself a nice travel rewards card and rack those miles up!
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Aug 19, 2021 13:17
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Just want to add my congrats larches!
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Aug 19, 2021 14:30
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larchesdanrew posted:After being stuck in a basement office for over a year day in and day out answering phones and struggling with the poo poo documentation of the last onboarding tech, this is going to be a dream 😅 Waiting for Act 3 where the old TV station becomes a client and you end up onboarding a bunch of buffalo NAS drives linked together with USB cables.
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Aug 20, 2021 13:44
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We went into covid lockdown last week, and our office has a range of charge codes for "working from home issues" because after last time the higher-ups wanted to quantify the issues people were having. People entering the codes don't know it, but IT sits down every week as a team to go over the ones coded to IT because my boss thinks it's viewed as a safe dumping ground for people's lack of productivity. Typically it's stuff like "0.5hrs - slow network", and he'll ask if they rang or messaged any of us, and we'll invariably say no - largely because I don't think anyone losing a whole half-hour across a week would say "wow this is a serious issue I want to spend another 15 minutes on a phone about". Sometimes it's a bit darkly funny, like the manager who coded 1.5hrs to "picking up equip from off" to IT, which isn't just not an IT issue but is a great way to document a crime. Anyway, a user coded 24 hours to us for "ongoing laptop issue". None of us had heard from her, so with that much of an issue sitting over our heads we had to investigate further. The ongoing issue turned out to be that she simply hadn't bothered to tell anyone she left her laptop at the office and instead of arranging with business services to have it couriered out was seemingly just going to charge the rest of her lockdown employment to IT.
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Aug 24, 2021 03:05
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ps congrats larches
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Aug 24, 2021 03:06
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Ghostlight posted:The ongoing issue turned out to be that she simply hadn't bothered to tell anyone she left her laptop at the office and instead of arranging with business services to have it couriered out was seemingly just going to charge the rest of her lockdown employment to IT. The sheer chutzpa in this is amazing.
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Aug 24, 2021 03:38
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