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larchesdanrew posted:Just an endless stream of printer tickets. Dark days. Same, but it's not even related to PrintNightmare. Just everyone and their loving dog wants their desk printer and the fifteen MFPs in their quarter of one floor set up NOW NOW NOW NOW because it's business critical to turn square fractions of inches of solid state storage into 8.5x11 sheets.
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Oct 5, 2021 22:09
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dragonshardz posted:Same, but it's not even related to PrintNightmare. Just everyone and their loving dog wants their desk printer and the fifteen MFPs in their quarter of one floor set up NOW NOW NOW NOW because it's business critical to turn square fractions of inches of solid state storage into 8.5x11 sheets. Apparently the fix that I implemented yesterday was totally fine if you want a stab at it. At least, I cya'ed it three ways and it was approved each time.
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Oct 6, 2021 01:22
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Oyster posted:Apparently the fix that I implemented yesterday was totally fine if you want a stab at it. At least, I cya'ed it three ways and it was approved each time. Uh, sure. Does your solution involve sledgehammers?
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Oct 6, 2021 16:43
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dragonshardz posted:Uh, sure. Does your solution involve sledgehammers? I worked for The Business Printer Manufacturer for the better part of a decade, I had my time with sledgehammers. The boneyards can be fun places. Serious answer: I don't know what the security ramifications of this are - I do know it is not a replacement for v4 drivers, but everyone is just shrugging until v4 drivers are widely available I guess. If anyone has a better fix or a reason why this should be broken, please let me know. Create a group policy object linked to the PCs OU. The server cannot be in this OU or it won't work. Change: Computer Config/Administrative Templates/Printing/Allow Print Spooler to accept client connections -Set to disabled Computer Config/Administrative Templates/Printing/Point and Print Restrictions -check Users Can Only print to These Servers -Enter the FQDN of the print server -when installing for a new connection, don't elevate -when installing for an existing connection, don't elevate Computer Config/Preferences/Registry -Add new registry item -Hive HKLM -Key Path: SOFTWARE\Policies\Microsoft\Windows NT\Printers\PointAndPrint -Value Name: RestrictDriverInstallationToAdministrators -Value Type: REG_DWORD -Value Data: 0 Run gpupdate. Add Driver. Done. If a PC is sharing a USB connected printer, create a sub OU, break inheritance, and add the FQDN to the PaP Restrictions list. vvv well played Oyster fucked around with this message at 04:56 on Oct 7, 2021 |
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Oct 7, 2021 04:44
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just like my documentation
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Oct 7, 2021 04:46
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Hughmoris posted:I see that Colorfinger is streaming some piano playing. https://www.youtube.com/watch?v=yqjpJtL5D-k
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Oct 13, 2021 06:01
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"My VPN isn't working" (We use RSA tokens for VPN access) Ah, it says 'passcode wrong format' I dont usually see that error, are you doing it in the format of $XYZ? "Yes I 100% sure because I used such and such for that bit I'm really confident it's correct" It's still saying the same thing - tell you what, I'll pop and see you on my way past... ...right show me what you are doing As the dude starts typing in his RSA code, he said "e" - e? where is an e? there! Ah, I see the problem - You've plugged the USB bit of your token in so the display is upside down...
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Oct 13, 2021 09:40
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I've been looking for this video for months!! Thank you! Content: I've been not in charge of service desk for a week. The entire institution is crumbling without ol' larchesdanrew to kick around. But seriously, I give it another 6 hours before I have to step in and do some serious repair on customer relations. I've got a meeting scheduled tomorrow with all of them to ask what in the actual gently caress they're doing and why 5 people can't manage the work I handled solo for most of the last year.
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Oct 13, 2021 22:08
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You're a saint!
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Oct 13, 2021 22:16
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larchesdanrew posted:I've been looking for this video for months!! Thank you! Didn't you  to doing onboarding with a new company recently?
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Oct 13, 2021 22:25
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Its like finding the porn you have misplaced from a decade ago. It brings on a smile that is just hard to replicate very often.
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Oct 13, 2021 22:30
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Happiness Commando posted:Didn't you Nooooo it was a promotion. Same company. For now.
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Oct 13, 2021 22:32
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Be on guard for any attempt to make you manage the train wreck of a help desk
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Oct 13, 2021 22:41
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How the gently caress is this the first time I've seen this? I feel like I should hand in my star. This is perfect.
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Oct 13, 2021 22:44
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Thanks Ants posted:Be on guard for any attempt to make you manage the train wreck of a help desk I've put in a firm two week notice on help desk, which ends Friday. After which, everyone is aware that I will be completely unreachable for two weeks while I prep and train for the new position. Once I return, I have made it explicitly clear that I will be available to advise or clear up any tribal knowledge issues for the new lead, but I will in no way be doing any helpdesk work. If they can't respect that, there's a thousand other companies out there falling over themselves to hire me. I am not concerned. This is the era of self-advocacy.
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Oct 13, 2021 22:47
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I have to say, after reading this thread off an on I find yours and DTs stories inspiring. You two just never give up and are always hustling, moving up in the world.
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Oct 13, 2021 23:35
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Thanks Ants posted:Be on guard for any attempt to make you manage the train wreck of a help desk my broken brain is considering making this jump because I have lost alot of my passion for the tech side, but have discovered being good with people... when I am not an anxious wreck like today(even on days like today I am good at it, but its suffering)
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Oct 14, 2021 01:55
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Replaced the old HP switch at home with a PoE one I borrowed from work. Should have done this sooner, PoE is so handy to have. Need to test an IP phone? Just plug it in, no need to hunt for the injector.
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Oct 14, 2021 15:02
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 Called it  Only took me an hour to review the tickets with them and get that 50 count down to 23. This is gonna be a shitshow, y’all 
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Oct 14, 2021 18:16
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larchesdanrew posted:
There is a point where you say "sorry, but i am too busy".
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Oct 14, 2021 18:17
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Sickening posted:There is a point where you say "sorry, but i am too busy". Next week. Until tomorrow afternoon, I’m here to put out fires.
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Oct 14, 2021 18:22
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larchesdanrew posted:
Start charging per ticket, think like $100 or so?
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Oct 14, 2021 18:28
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Sickening posted:There is a point where you say "sorry, but i am too busy". We're doing some more shuffling around here, and the upshot of that is I'm offloading almost everything I work on that isn't the core bits I was hired for. That feels good. It also feels good to tell people they're very quickly becoming not my problem anymore. And we laugh about it, but I'm only partially kidding about how good it feels to dump them on someone else.
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Oct 14, 2021 19:45
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Sickening posted:There is a point where you say "This doesn't concern me".
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Oct 15, 2021 06:04
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Neddy Seagoon posted:There is a point where you say "This doesn't concern me". 
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Oct 15, 2021 06:36
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larchesdanrew posted:
Isn’t it neat to not only *think* you’re pretty good at a job, but have it proven by other people in such a clear way?
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Oct 15, 2021 20:41
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Darchangel posted:Isn’t it neat to not only *think* you’re pretty good at a job, but have it proven by other people in such a clear way? Only if you get proper recognition/compensation for it or there's some sort of structural change that reduces your herculean workload. 
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Oct 15, 2021 21:02
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An email came in:quote:To:
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Oct 19, 2021 05:53
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please tell me it's from an @aol.com e-mail address or something
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Oct 19, 2021 06:16
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Well has your datacenter exploded yet?
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Oct 19, 2021 06:20
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Cat Army
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TITTIEKISSER69 posted:An email came in: Are they using a Bitcoin address or something? I always like to check those out to see if anyone fell for it.
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Oct 19, 2021 06:31
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Like for example the ones that say you've been hacked and the hacker has footage of you beating off to weird porn. Those always get a few suckers.
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Oct 19, 2021 06:33
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Got a follow-up from my boss saying the company referenced in the threat has posted an update to their website, indicating that the threatening message was sent to many companies and that the FBI has been engaged.
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Oct 19, 2021 06:39
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TITTIEKISSER69 posted:the threatening message was sent to many companies This is exactly what I thought when I saw the Bcc: support@company.com
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Oct 19, 2021 06:42
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Attn: Occupant
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Oct 19, 2021 13:05
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TITTIEKISSER69 posted:An email came in: While this is 99.999999% bullshit, hopefully your physical security is fine because I've personally had a disgruntled customer show up at my business with a gun after announcing that they would "cut out [our abuse manager's] heart and eat it warm". Luckily we had a maglocking vestibule so I was able to trap the dude inside it and wait for police, but uh... yeah. I tend to take grandiose "I will kill you" threats a bit more seriously after that. 
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Oct 19, 2021 14:07
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A couple years back a disgruntled customer called in a bomb threat to a call center that shared a downtown office building with my company. It was nice of them to do it right after I finished lunch so I could spend an hour outside on a cool spring day at the evac point with a few of the coworkers that I liked. It wasn't a "real" threat, they just wanted attention. And they absolutely got it. ETA: It's also fun to say "Sorry, gotta drop from the meeting. Building is being evac'd. Check with my manager in $distantCity for updates." Wizard of the Deep fucked around with this message at 14:37 on Oct 19, 2021 |
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Oct 19, 2021 14:30
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Wizard of the Deep posted:A couple years back a disgruntled customer called in a bomb threat to a call center that shared a downtown office building with my company. I worked tech support at an ISP call center in the south. TV service went out in the area right before the start of a huge Alabama football game. We had morons banging on the locked office doors, screaming about their lack of Saturday entertainment.
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Oct 19, 2021 14:38
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Is there a news story about these bomb threats anywhere? Edit: Checked Twitter, found some details. Crazy. my cat is norris fucked around with this message at 14:56 on Oct 19, 2021 |
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Oct 19, 2021 14:52
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Wizard of the Deep posted:A couple years back a disgruntled customer called in a bomb threat to a call center that shared a downtown office building with my company. Turns out posting film references is a great way to get yourself fired and your house trashed by the cops if management don't like you 
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Oct 19, 2021 20:58
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