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God I hate Avaya UC Module voicemail servers. Avaya IPO systems are normally super resilient and can be unplugged without issue, but you lose power on a UC Module VoicemailPro install while it's writing data and those things will just brick themselves.
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Oct 20, 2021 04:12
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Wizard of the Deep posted:ETA: It's also fun to say "Sorry, gotta drop from the meeting. Building is being evac'd. Check with my manager in $distantCity for updates." That’s always a fun feeling. We had an AC unit burn out and start dumping smoke into the callcenter, triggering the very loud smoke alarms while I was on the phone. The poor fucker tried to say I should stay on the line with them until I fixed their problem but gently caress that nonsense and just hung up on them.
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Oct 23, 2021 02:35
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Heh. I was on the other end of that once, at 6 am on Saturday morning. "Hi, this is the ops center in ${other site} calling. Do you know why all the systems in your nearby DC are offline and the NOC there isn't answering the phone?" I didn't, but the fire engines in the parking lot made a good clue when I drove over.
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Oct 23, 2021 03:40
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duffmensch posted:That’s always a fun feeling.
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Oct 23, 2021 04:01
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Arquinsiel posted:I am instantly reminded of the caller to Xbox support who insisted that the 2011 revolution was no excuse for our Egyptian colleages to miss work and make them wait 45 minutes to learn they didn't remember to plug their console in. Flashbacks to the night phone center shift for  , when we'd start getting panicked calls from SF locals whose desktops back in the office were unreachable for some reason."Go over there and reboot it for me!" "How?" "What do you mean how, get your rear end out of your chair and go to desk number whatever and reboot it! I shouldn't tell you how to do your job!" "Sir, the entire call center is located in Portland, Oregon. How, precisely, do you want me to make my way to San Francisco and physically restart your computer? Is your cost center covering my flight and expenses? Honestly, it'll take me 2 hours just to get to the airport, never mind the flight time and then getting from SFO to the office. You might as well go in and do it yourself, it'll be quicker." Yes, management does record calls for review. No, I did not get in trouble.
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Oct 23, 2021 07:11
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Dirt Road Junglist posted:Flashbacks to the night phone center shift for I did a gig for T-Mobile at one point, and got a guy screaming that his Cox cable was out. When I informed him that he had the wrong number he went off on me that he knew we were all in the same room somewhere and that I needed to walk over to the other dudes desk and tell him, its just good customer service.
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Oct 23, 2021 18:06
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RFC2324 posted:I did a gig for T-Mobile at one point, and got a guy screaming that his Cox cable was out. When I informed him that he had the wrong number he went off on me that he knew we were all in the same room somewhere and that I needed to walk over to the other dudes desk and tell him, its just good customer service. People like that are why I was so happy to find out that pressing F3 would cause Aspect to disconnect the call without recording that you hung up on them.
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Oct 23, 2021 19:09
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duffmensch posted:People like that are why I was so happy to find out that pressing F3 would cause Aspect to disconnect the call without recording that you hung up on them. The notion that you're not allowed to hang up on people is sheer madness. I worked in debt collection for a while and if I'd been banned from terminating calls I would have had a breakdown I think.
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Oct 23, 2021 19:13
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Hanging up on cursing callers is the best. Had one guy go through three reps before he caught on that we were not going to deal with his crap until he calmed down. Turns out his issue was having caps lock on.
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Oct 23, 2021 19:19
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Fil5000 posted:The notion that you're not allowed to hang up on people is sheer madness. I worked in debt collection for a while and if I'd been banned from terminating calls I would have had a breakdown I think. There are few things I won't do for a job and I think debt collection is one of them.
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Oct 23, 2021 19:20
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GreenNight posted:There are few things I won't do for a job and I think debt collection is one of them. Yeah, I think I'd rather shovel poo poo than do it ever again. At the time it got me out of a really crappy retail job and into something with reasonable hours and a pension though.
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Oct 23, 2021 19:40
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GreenNight posted:There are few things I won't do for a job and I think debt collection is one of them. Fil5000 posted:Yeah, I think I'd rather shovel poo poo than do it ever again. At the time it got me out of a really crappy retail job and into something with reasonable hours and a pension though. 5 years in call centre debt collection mixed with bankruptcy/insolvency specialist work cost me a marriage and I'm still medicated. Don't do it dudes. It's the worst job on earth you can do while sitting down.
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Oct 23, 2021 22:23
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Zil posted:Hanging up on cursing callers is the best. Had one guy go through three reps before he caught on that we were not going to deal with his crap until he calmed down. Turns out his issue was having caps lock on. In the first few months of IT career back when I was a student assistant I was tasked with doing inventory of all the IT equipment on the floor. I was trying to find the serial number of a big copier-sized commercial printer, but I couldn't see behind it and it was plugged into power in such a way that I couldn't slide it out without unplugging it, so I decided it wouldn't hurt anything to unplug it briefly so I could slide it away from the wall. As soon as I unplugged it a bunch of alarms started going off and I thought I really hosed up. Turns out it was just an incredibly coincidental fire drill, but that was a very stressful evacuation for me.
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Oct 26, 2021 22:42
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Tomorrow I have to go to a client site, change the password on their "streaming" SSID, and connect all their chromecasts and apple tv to the network. They don't know how they are managed, they are a new client, and there is no documentation. So uh, what's the best way to manage a bunch of chromecasts and apple tvs and get their SSID password changed?
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Oct 28, 2021 18:24
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Oyster posted:Tomorrow I have to go to a client site, change the password on their "streaming" SSID, and connect all their chromecasts and apple tv to the network. They don't know how they are managed, they are a new client, and there is no documentation. Maybe someone has leaked the streaming ssid password. Maybe they have blocked streaming on their regular work networks. If that is the case, changing the password and redoing the streaming devices makes sense. Otherwise, there isn't really a way to manage multiple chromecast devices at all.
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Oct 28, 2021 18:28
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You're kind of hosed if there's no MDM on the Apple TVs (Chromecast's can't be managed). The real answer is for all that stuff to be on a wired network so you don't have to worry about SSIDs.
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Oct 28, 2021 18:30
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Oyster posted:Tomorrow I have to go to a client site, change the password on their "streaming" SSID, and connect all their chromecasts and apple tv to the network. They don't know how they are managed, they are a new client, and there is no documentation. Change the password, change the SSID, disable SSID broadcasting for that network and enable MAC allow lists. Said allow list should only contain the devices you want to connect. Then you'll just have to manually go around and receonnect all those devices.
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Oct 28, 2021 18:30
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Reading those responses it is clear that context is required. Everyone got moved to the streaming SSID because the main SSID authenticated with a Radius server whose SSL cert expired which took the better part of a day to remedy thanks to aforementioned lack of documentation. Everyone moved to the streaming SSID to continue to work, but now that the main SSID is fixed they'd like the password for streaming changed so no one can access it again. Looks like I'll just be running around with my phone and getting them back on!
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Oct 28, 2021 18:39
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They should have changed the ssid/password before putting everyone on it, then changed it back once the crisis had passed. Unless the streaming was work critical.
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Oct 28, 2021 18:49
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Looks to me like the streaming SSID was just a way for everyone to get wifi when the regular network shat itself. Were I to be asking questions here I'd focus on why that was even possible and why the streaming SSID was equivalent to the the userspace LAN given that they tend to exist just to handle conference rooms etc.
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Oct 28, 2021 19:16
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Arquinsiel posted:Looks to me like the streaming SSID was just a way for everyone to get wifi when the regular network shat itself. Were I to be asking questions here I'd focus on why that was even possible and why the streaming SSID was equivalent to the the userspace LAN given that they tend to exist just to handle conference rooms etc. Also in this environment where everything is clearly done ad-hoc to put out a fire, why not just set up a new temp SSID? Especially if the network is flat and there don't appear to be any ACLs, new SSID should take five minutes or less.
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Oct 28, 2021 19:50
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Oyster posted:Reading those responses it is clear that context is required. 
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Oct 28, 2021 20:16
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Yeah same guy that made the decision to dump the previous MSP looked up the password in the export of the former's docs and made the executive decision to migrate everyone, I get to clean up the mess.
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Oct 28, 2021 23:38
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Oyster posted:Yeah same guy that made the decision to dump the previous MSP looked up the password in the export of the former's docs and made the executive decision to migrate everyone, I get to clean up the mess. uhh, why isn't it that fuckers job to clean up his own mess? And how many streaming devices do they *have*?
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Oct 29, 2021 00:59
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Rename the streaming SSID to regular, rename the regular SSID to streaming, boom - done.
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Oct 30, 2021 06:31
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Sywert of Thieves posted:Rename the streaming SSID to regular, rename the regular SSID to streaming, boom - done. If the regular wasn't RADIUS authentication and the streaming WPA2 Personal then yeah, I'd be doing that. Didn't end up going out there yesterday because point of contact (dude who made the decision to move everyone to streaming) wasn't in, so now it's next week Friday I guess. Arquinsiel posted:Looks to me like the streaming SSID was just a way for everyone to get wifi when the regular network shat itself. Were I to be asking questions here I'd focus on why that was even possible and why the streaming SSID was equivalent to the the userspace LAN given that they tend to exist just to handle conference rooms etc. It was bandwidth limited and all that, he just did it so he could get his people internet. He's not a tech guy, just the "IT manager" who deals with the MSP's, and sadly my MSP didn't set up the environment.
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Oct 30, 2021 18:43
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Oyster posted:If the regular wasn't RADIUS authentication and the streaming WPA2 Personal then yeah, I'd be doing that. Please tell me it was firewalled.
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Oct 31, 2021 01:58
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Arquinsiel posted:Bandwidth limited is not the same thing as firewalled. Fire-what, now?
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Oct 31, 2021 20:47
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Arquinsiel posted:Bandwidth limited is not the same thing as firewalled. All behind a meraki, yeah.
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Nov 1, 2021 16:24
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A voicemail server upgrade is delayed because we discovered an issue with the installer utility for the new release… there’s a prompt where the “OK” button is missing so you can’t proceed. Good job Avaya!
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Nov 1, 2021 16:38
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Just hitting enter doesnt work?
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Nov 1, 2021 16:52
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Entropic posted:Avaya Disregard everything you know about the way software should work!
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Nov 1, 2021 17:25
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Entropic posted:A voicemail server upgrade is delayed because we discovered an issue with the installer utility for the new release… there’s a prompt where the “OK” button is missing so you can’t proceed. I think I found your problem. We are currently in the process of throwing away avery Avaya phone we have. loving sick of their legacy-laden garbage, for which they charge $$$$. I mean, green-screen phone setup with a dedicated, not web-based app? Voicemail over here, and it *is* in a web app? Bleah. Make it go away. And I'm not even the "phone" guy. I just help configuring stations.
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Nov 1, 2021 19:11
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I actually like Avaya if it’s just an IPO 500v2 chassis with digital phones and embedded voicemail. That type of system actually does its job and does it well for SMB deployments and it works with POTS trunks, PRI, SIP lines or whatever and gives you a ton of flexibility in configuration. But any time Avaya tried to go beyond that type of old school system they’re actually good it, it’s a train wreck. Even Voicemail Pro can be a goddamn nightmare to work with. And the more advanced an Avaya desk phone is, the more of an overpriced piece of poo poo it is. Every model past the 9508 / 9608 was a mistake that looks sleeker but actually runs like poo poo while costing more. We’ve been moving to a cloud system with yealink phones for most of our recent deployments and it’s so much less of a headache for the most part.
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Nov 1, 2021 19:40
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I love my Avaya soft phone because it gives me a legitimate excuse to ignore phone calls. Oh I dunno my phone never rang on well, you know how it is
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Nov 1, 2021 19:54
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Renegret posted:I love my Avaya soft phone because it gives me a legitimate excuse to ignore phone calls. I can do the same thing on 8x8.
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Nov 1, 2021 20:04
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Entropic posted:I actually like Avaya if it’s just an IPO 500v2 chassis with digital phones and embedded voicemail. That type of system actually does its job and does it well for SMB deployments and it works with POTS trunks, PRI, SIP lines or whatever and gives you a ton of flexibility in configuration. But any time Avaya tried to go beyond that type of old school system they’re actually good it, it’s a train wreck. Even Voicemail Pro can be a goddamn nightmare to work with. And the more advanced an Avaya desk phone is, the more of an overpriced piece of poo poo it is. Every model past the 9508 / 9608 was a mistake that looks sleeker but actually runs like poo poo while costing more. A phone system with a softphone that barely works isn't fit for purpose in 2021. Physical handsets are not as important as softphones now, whereas we had to really pry people away from phones on their desk a couple of years ago.
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Nov 1, 2021 20:14
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I finally dropped the Avaya certificate off my work history a couple years ago. It’s probably doing the opposite of making me look like an employable tech professional.
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Nov 2, 2021 01:46
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Boss takes yesterday off. No big deal Boss comes in this morning, forwards EVERY email he got over the weekend to us, without checking to see if the user created a ticket for the same issue and if we already solved it. Which surprisingly was every single email he sent over.
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Nov 2, 2021 13:24
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Bob Morales posted:Boss takes yesterday off. No big deal I like to reply to the users with "did this get dealt with" and I typically get a "NO!!  "to which I take great pleasure in replying with "well we dont have a ticket from you so that'll be why, go log one, bye!!!"
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Nov 2, 2021 13:57
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