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My boss wants me to see if we can return a Sruface Pro we've had for 4 months. It does'nt have an LTE modem built in. The person that it was bought for (he refuses to use it) says he had an 'aircard' in his MacBook Air that we don't let him use anymore. Tried explaining to my boss that that is not something Apple has ever offered in their laptops.
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Jan 26, 2022 18:45
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klosterdev posted:My colleague is fine, she was the one being demeaned. Sack the client. If people want to clean the industry up then it takes actual actions. Edit: Not aimed at you, I have no idea if you have the power to make this happen.
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Jan 26, 2022 18:46
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Bob Morales posted:My boss wants me to see if we can return a Sruface Pro we've had for 4 months. It does'nt have an LTE modem built in. Fwiw, “air card” was a common term for usb cellular modems for a while
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Jan 26, 2022 19:00
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The Fool posted:Fwiw, “air card” was a common term for usb cellular modems for a while Yea. But my boss is misunderstanding that it's built into his machine.
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Jan 26, 2022 19:22
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Outside of situations where you're giving field workers rugged tablets with LTE modems built in, I can't really see the use case for integrated LTE now that everybody can just tether to their smartphone.
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Jan 26, 2022 19:27
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Thanks Ants posted:Sack the client. If people want to clean the industry up then it takes actual actions. Yeah... at the very least I think you have an obligation to bring it up to management on your side saying that it made you uncomfortable and that you are not okay with colleagues being treated that way by clients.
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Jan 26, 2022 19:30
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Thanks Ants posted:Outside of situations where you're giving field workers rugged tablets with LTE modems built in, I can't really see the use case for integrated LTE now that everybody can just tether to their smartphone. I dont know if its different now but back in the day you couldnt be on a call and using the phone at the same time, and we'd have sales people complaining, so our org would spring for the built in modem. EDIT: That also reminds me of a sales VP trying to host a 50+ Lync (it was that far back) sales call on his cell phone while driving, and then bitching to IT when it wouldnt work.
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Jan 26, 2022 19:31
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That shouldn't be an issue anymore now that everything is VoLTE.
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Jan 26, 2022 19:33
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Thanks Ants posted:Outside of situations where you're giving field workers rugged tablets with LTE modems built in, I can't really see the use case for integrated LTE now that everybody can just tether to their smartphone. He's got a puck/jetpack thingy The backstory to this is the guy had a MacBook Air that he loved. BECAUSE SECURITY we won't let him use it. So we got him a crappy dell 5320 2-in-1 which he rightfully hates. My boss keeps telling him "You can use it just like an iPad!" Anyway, he's a bigshot sales guy so he's been fighting us on it, so we got him a Surface Pro because that will solve his problems. But the camera on it isn't compatible with our 2FA solution, we got a patch but it didn't help. He refused to take it with him last time he was here so it's been sitting in the IT room for months. I don't know why we can't just stick some antivirus or whatever on his MacBook so that it meets whatever checklist and we can be done with it. Also he has an AOL.com email address that he uses for work and my boss spazzes out about that. He refuses to use our company email because that's how all our customers know him and it's been published in papers etc for the last 30 years. I can kind of see his point just don't send any missile or airplane drawings with it.
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Jan 26, 2022 19:37
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Pissing me off today: Another company that sends no confirmation through email when you apply for a job and a different company requiring a cover letter like it's 1992.
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Jan 26, 2022 20:18
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Internet Explorer posted:Yeah... at the very least I think you have an obligation to bring it up to management on your side saying that it made you uncomfortable and that you are not okay with colleagues being treated that way by clients. Oh yeah 100% I talked to management about it and they're talking to the client about it.
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Jan 26, 2022 21:07
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Today in response to news of the PwnKit CVE I found out that my company has no regular patching schedule, or policy even, for Linux/Unix hosts. Yup....
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Jan 26, 2022 21:16
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klosterdev posted:Oh yeah 100% I talked to management about it and they're talking to the client about it. Thanks for doing the right thing. It doesn't fix it all the time, but I feel like having those conversations at aggregate has to got to be better for our industry than not.
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Jan 26, 2022 21:53
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lol wtf 8x8. Opened a ticket because we couldn't change a field on an attendant menu, basically it was a "Press 0 to go to the on-call tech" and it would forward to their cell. T1 can't fix it, they escalate to T2, at some point overnight T2 decided to just delete the AA then tell us to recreate it. That was a fun wakeup call because the client's main number just wouldn't go through....
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Jan 27, 2022 00:50
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I assume 8x8 have grown massively since 2020 because their support is absolute dogshit now
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Jan 27, 2022 01:54
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Just had to install loving TurboTax on someone's computer so we can do 1099's since apparently D365 can't do it in our setup.
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Jan 27, 2022 15:58
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SHI I WANT TO BUY FROM YOU I HAVE LEFT MESSAGES I HAVE FILLED OUT YOUR ONLINE FORM CALLL MMEEEEE
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Jan 27, 2022 20:48
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Some loving salesman is texting me at my personal number because I had to call him while working from home like 9 months back. Buddy, we are going back and forth on this quote over email, in what world did you think it was ok to text me to ask if I had seen what you sent?
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Jan 27, 2022 21:29
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Sirotan posted:Some loving salesman is texting me at my personal number because I had to call him while working from home like 9 months back. Buddy, we are going back and forth on this quote over email, in what world did you think it was ok to text me to ask if I had seen what you sent? Sales people are always as aggressive as you let them be because the people who aren't burn out and leave sales.
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Jan 27, 2022 21:32
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Sirotan posted:Some loving salesman is texting me at my personal number because I had to call him while working from home like 9 months back. Buddy, we are going back and forth on this quote over email, in what world did you think it was ok to text me to ask if I had seen what you sent? I'd terminate that process and CC his boss on the email explaining why. gently caress that poo poo.
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Jan 27, 2022 21:35
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Wibla posted:I'd terminate that process and CC his boss on the email explaining why. gently caress that poo poo. We had already committed to signing the quote before he started this poo poo, we were just going back and forth trying to resolve a tax exemption issue. If we were not already at the 11th hour I absolutely would have because this pisses me off.
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Jan 27, 2022 21:45
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Guess what? If you put a PC in a steel cabinet and close the doors, the wireless keyboard and mouse won't work very well!
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Jan 28, 2022 15:58
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Bob Morales posted:Also he has an AOL.com email address that he uses for work and my boss spazzes out about that. Not trying to call you out specifically about this, Bob, but I did want to make a note. I hope we are all being cognizant on the forums, and in our lives, not to perpetuate the ableism or bigotry of the past. I certainly know I have been guilty of it, throwing around phrases like "that's gay" or "that's retarded" when I was younger. Looking back, I am sure I hurt some people with those words. I read this sentence and honestly didn't even bat an eyelash, but a few people were kind enough to point it out to me and get me to think about it. For those of you who don't realize, "spazzes out" is a derogatory term that specifically references people with motor or neurological issues. I know language is a slow-moving thing and there's some awkwardness as we form a consensus of it as a society, and that that can sometimes be frustrating. I just wanted to say that I hope we are all reflecting on this sort of thing as we go about our lives.
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Jan 28, 2022 17:13
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Internet Explorer posted:Not trying to call you out specifically about this, Bob, but I did want to make a note. I hope we are all being cognizant on the forums, and in our lives, not to perpetuate the ableism or bigotry of the past. I certainly know I have been guilty of it, throwing around phrases like "that's gay" or "that's retarded" when I was younger. Looking back, I am sure I hurt some people with those words. I read this sentence and honestly didn't even bat an eyelash, but a few people were kind enough to point it out to me and get me to think about it. For those of you who don't realize, "spazzes out" is a derogatory term that specifically references people with motor or neurological issues. Never heard that before but thanks I guess. Is there a list of offensive words somewhere? I'm not being sarcastic.
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Jan 28, 2022 17:27
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Bob Morales posted:Never heard that before but thanks I guess. Not that I'm aware of. The thing that I try to use as a reference in our profession is Google's guidelines on the topic. https://developers.google.com/style/inclusive-documentation I know it can be hard to know what words are offensive if you don't know the root or history of them. Certainly we've all been tripped up by that. That's why I think it's good to be a bit introspective about not just the words we use, but how we say them. Using that sentence as an example, it wouldn't have made it any less clear to say "Also he has an AOL.com email address that he uses for work and of course that frustrates my boss to no end."
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Jan 28, 2022 17:34
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Internet Explorer posted:Not that I'm aware of. The thing that I try to use as a reference in our profession is Google's guidelines on the topic. https://developers.google.com/style/inclusive-documentation I see your point but I think a lot of that is bullshit. Or horse poo poo so I don't offend any bulls. Or feces so I don't offend any animals. I can understand not using the word cripple in the workplace, but crazy? That's crazy. (USER WAS PUT ON PROBATION FOR THIS POST)
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Jan 28, 2022 17:42
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welp
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Jan 28, 2022 17:45
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Bob Morales posted:I see your point but I think a lot of that is bullshit. Or horse poo poo so I don't offend any bulls. Or feces so I don't offend any animals.  A terrible hill to die on, dude.
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Jan 28, 2022 17:49
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Bob Morales posted:I see your point but I think a lot of that is bullshit. Or horse poo poo so I don't offend any bulls. Or feces so I don't offend any animals. It's literally a document a corporation wrote about what to not put on work you do in your day job. Yes, "crazy" is derogatory and also often gendered and you categorically should not use it at work. The pets vs cattle thing is pretty funny, though. Reminds me of when "boxen" was a term people still used.
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Jan 28, 2022 17:50
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wait, we can't use pets vs cattle anymore?!
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Jan 28, 2022 18:00
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incoherent posted:wait, we can't use pets vs cattle anymore?! I had honestly never heard it but I get why it would make some people uncomfortable. Not that I think it's a bad metaphor or that it's inherently verboten to talk about animals being disposable when society at large has decided they categorically are (regardless of whether you agree), but it's a touchy subject and as a tech company not in the business of actually caring for or slaughtering animals, I'd rather call it something else than invite inevitable arguments about it. boxen is still a good pun I assume we can still squash bugs though.
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Jan 28, 2022 18:04
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Just stop the loving slurs, Bob.
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Jan 28, 2022 18:07
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When I worked at an MSP back in the beginning of my career, one of my big wins was standardizing our server build process. In a couple interviews after that job, I said something like quote:This metaphor is a little unpleasant, but I think it communicates exactly what I did - since we were in the small business space, I couldnt make cattle - every business was unique. But what I did do was turn our process into something like that of a puppy mill, where we turned out pets, but... [details in actual technical and quantifiable terms about value added] I'm past that part of my career so I don't talk about it anymore, but it was definitely a weird thing that happened.
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Jan 28, 2022 18:09
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Happiness Commando posted:When I worked at an MSP back in the beginning of my career, one of my big wins was standardizing our server build process. In a couple interviews after that job, I said something like So you produced a bunch of inbred monsters that look cute but are categorically bad at surviving?
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Jan 28, 2022 18:11
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One word that gives me pause is "janky". To me it absolutely sounds like something that is derogatory towards someone, but after looking it up, nope, it's either slang that showed up in the 80's or maybe comes from Scottish. Not really a strong argument that it's safe.. but there's nothing I can find saying it's offensive to anyone either.
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Jan 28, 2022 18:12
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xzzy posted:One word that gives me pause is "janky". To me it absolutely sounds like something that is derogatory towards someone, but after looking it up, nope, it's either slang that showed up in the 80's or maybe comes from Scottish. Sounds to me more like those old timey insults like "whippersnapper" that nobody says anymore but people still use janky for some reason. Probably because it's fun to say. Janky. Jank. Janked up.
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Jan 28, 2022 18:14
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I take issue with the recommendation of using "check for completeness and clarity" instead of "sanity check". I totally get that implication that something is not sane can be seen as offensive and we need to come up with an alternative, but a check for completeness and clarity is not the same thing as checking to see if data being input and output are out of scope. Edit: As an example, I was taught in my programming classes to "sanity check" variables before performing operations using them, to make sure they exist and that they are the correct type and range for the operation you're trying to do. This is not something that would come up in a check for "completeness and clarity." PremiumSupport fucked around with this message at 19:07 on Jan 28, 2022 |
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Jan 28, 2022 18:58
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huh, I always thought "sanity check" was about sanitization, not about "insanity". Thanks for the link, that will be helpful in our own documentation.
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Jan 28, 2022 19:01
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cage-free egghead posted:
i thought spazz had two zs in it.
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Jan 28, 2022 19:09
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I also take issue with some of those recommendations, but as in all things it is a balance. Language evolves over time, but it’s not an instantaneous process, nor is it one that consistently goes in any particular direction, and as in all things there is a balance. People also hate hate hate being told what to say, so you gotta softball that poo poo and normalize it over time. I think some excellent examples of that are whitelist/blacklist and master/slave. Pretty much everyone is onboard with the latter, and allowlist/denylist *are* more clear, and so it’s slowly percolating through the community. Replacing “cattle” with “commodities” to appease the vegans is on the other hand absolutely ridiculous *at this moment in time*… at least until we collectively as a society start giving a poo poo about animals, and it permeates through our social unconsciousness. Which you can do by replacing “cattle” with “commodities” in your personal language, among other techniques, and eventually we may get to the point where yeah, it’s more reasonable. I just don’t think we’re there yet, and don’t care enough about animals to lead the way.
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Jan 28, 2022 19:10
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Cat Army