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The type of emails that your users will read and enjoy, your leaders will despise for not "being professional enough".
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Sep 13, 2022 02:34
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Either they won't read it or they'll completely misunderstand what was trying to be said.
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Sep 13, 2022 02:36
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Sickening posted:The type of emails that your users will read and enjoy, your leaders will despise for not "being professional enough". God forbid you type a ! at any point in an email
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Sep 13, 2022 02:37
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Zotix posted:Question for those of you with years in the field, across different industries. Is it just something I need to accept that employees won't ever read IT emails? It feels like this is the case but I wanted to confirm. This is true anywhere, nobody can read emails consistently on any topic. Higher Ed, housekeeping, social services, politics... Nobody reads. At least we get a few pity likes in Teams, it's like a watered down emptyquote
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Sep 13, 2022 02:41
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Nobody reads email for any reason, anywhere. Sorry :C
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Sep 13, 2022 03:11
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strangehamster posted:Nobody reads email for any reason, anywhere. Sorry :C Emails are the number one vector of being phished. As an infosec specialist I recommend we lock out all accounts so no one can be phished.
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Sep 13, 2022 03:19
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Hell I don't read IT's emails
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Sep 13, 2022 03:21
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I have sent hundreds of IT emails in my career to probably tens of thousands of people and I bet the retention rate is like, less than 10%. I used to try by putting in "if you read this, respond with code word to be entered for a Starbucks gift card draw" but even that might have reached an additional 5 people. Whatever. poo poo's getting rebooted or decommed don't come crying to me that nobody told ya.
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Sep 13, 2022 03:42
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My CIO said that (soon) he would use Teams all day. No need for the hassle of legacy things like Outlook or Skype
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Sep 13, 2022 04:24
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I'm looking into SCORM as part of building a proper training/onboarding modules for our company, can anyone point me towards some good resources/tools/products for building SCORM content? For a bit more context, I'm looking to be building some standardized entry-level training modules (Quizzes, slideshows, etc) we can throw at new employees to get them up to speed on our equipment, protocols, etc.
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Sep 13, 2022 05:12
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strangehamster posted:My CIO said that (soon) he would use Teams all day. No need for the hassle of legacy things like Outlook or Skype I like him. He can stay.
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Sep 13, 2022 08:03
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strangehamster posted:My CIO said that (soon) he would use Teams all day. No need for the hassle of legacy things like Outlook or Skype He's good and cool.
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Sep 13, 2022 08:14
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I had a rude introduction to people not reading IT emails very early in my career. Way back at the hosed up little telemarketing company in the last millenium, I sent out an email to all the managers who had an email address (real dawn of time poo poo here) that we were upgrading the office Internet connection over the weekend. So a vendor tech and I are pulling cable from the riser closet down the hallway to us, and two of the absolute twits who could get a manager role at this shithole of a company come in. Ten minutes later, "Oh, mllaneza, the Internet isn't working." "Nope, I sent out an email that we were upgrading this weekend. Did you see all the cabling work out in the hallway?" "Oh. We only came in to use the Internet because we don't have it at home." "I sent you an email." "We don't read IT emails... Can you turn it back on for us ?" 
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Sep 13, 2022 08:36
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nielsm posted:Having a union agreement on pay also does not mean everyone must be paid the same. It means there should be a well-defined structure for how pay is determined and how pay scales with responsibilities. At my work everyone with the same job title has the same starting salary and are on the same salary grid. They're also supposed to have the same responsibilities. After 4 years of guaranteed raises based on your grid, the only raises are from the union bargaining agreements or by moving to a higher paying position. The raises from union agreements are usually 0% in my experience though, here's the latest: quote:Year 1: Effective July 1, 2020 - 0% The college is publicly funded and there have been severe budget cuts and layoffs over the last few years. Which is what they keep citing as the reason they can't hire more people to my team or move me to a higher paying position.
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Sep 13, 2022 09:21
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I do not write long messages specifically because I know no one will read them. Some may accuse me of being lazy but you spend enough time in your career and you'll realize long messages have a time and place and they are not in 90% of work communication I used to write long messages all the time but I found myself just regurgitating my own sentences many times after so I stopped. E: this message is now too long
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Sep 13, 2022 12:36
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Zotix posted:Question for those of you with years in the field, across different industries. Is it just something I need to accept that employees won't ever read IT emails? It feels like this is the case but I wanted to confirm. Oh they read 'em, but only realize it was important three months after you've de-commissioned the server they suddenly need access to ASAP.
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Sep 13, 2022 13:09
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Sepist posted:I do not write long messages specifically because I know no one will read them. Some may accuse me of being lazy but you spend enough time in your career and you'll realize long messages have a time and place and they are not in 90% of work communication I learned a protip a long time ago from some blog or article, "Bottom Line Up Front". Lead your email with the most important details explained as concisely as possible, then add supporting detail and explanations underneath. If they just read the Bottom Line, they got the important parts.
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Sep 13, 2022 14:47
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I've been in my first IT job (tier 1 helpdesk) for almost a year. The company I work for doesn't really "believe" in full-time WFH, and I'm thinking about leaving for a place that does. I'm not unhappy here, but I would definitely be happier working remotely. I'm worried that only staying at this job for one year will look bad, though, and I feel like one year isn't a lot of experience to leverage on a resume. Thoughts?
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Sep 13, 2022 14:57
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lament.cfg posted:I learned a protip a long time ago from some blog or article, "Bottom Line Up Front". This is the way. Literally TL;DR and then details below. People who want to read more, can. But it's still highly unlikely anyone even read the first sentence.
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Sep 13, 2022 15:02
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johnny park posted:I've been in my first IT job (tier 1 helpdesk) for almost a year. The company I work for doesn't really "believe" in full-time WFH, and I'm thinking about leaving for a place that does. I'm not unhappy here, but I would definitely be happier working remotely. I'm worried that only staying at this job for one year will look bad, though, and I feel like one year isn't a lot of experience to leverage on a resume. Thoughts? No one will look twice at you moving on from an entry level IT job after a year. A lot of the old resume/job advice we grew up hearing from our boomer parents isn't valid anymore. I had a boss once who looked at people who stayed in the same job for too long as a red flag. When he was let go as part of a merger he told me not to stick around too long. 4-5 years tops at a single job. I didn't listen.
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Sep 13, 2022 15:08
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lament.cfg posted:I learned a protip a long time ago from some blog or article, "Bottom Line Up Front". I got in a huge fight with my old job's support manager about my emails. I usually send emails like this: First Sentence: Important topic, bottom line up front Drill down details list
Thanks bye easily readable, color coded, clearly a list of queries and who has next steps etc. ( colors only work in titles whoops) The support guy said "no, people don't read lists, they like to read paragraphs." I honestly thought he was joking. He was a nightmare to work with. He had years of customer support records in his email, and he refused to open support tickets. He tracked it all in email folders and would email out assignements but his email box was the ticketing system. It was a major pain. The best part was that he always complained about busy he was, but he could never actually show us what he was doing. When he eventual quit, we lost all of our support information since our IT team just nuked his email box instead of disabling it.
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Sep 13, 2022 15:09
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There are exceptions, but if you have been at a place 18 months and haven't promoted up or made any kind of move, look for something else. At 6 months in your manager should at least have some career and development plan for you. If they don't or its not what you wanted, leave. Chances are that's just an org that only cares about asses in seats.
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Sep 13, 2022 15:12
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skipdogg posted:No one will look twice at you moving on from an entry level IT job after a year. Bonzo posted:There are exceptions, but if you have been at a place 18 months and haven't promoted up or made any kind of move, look for something else. At 6 months in your manager should at least have some career and development plan for you. If they don't or its not what you wanted, leave. Chances are that's just an org that only cares about asses in seats. Thanks, I appreciate the advice!
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Sep 13, 2022 15:23
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lol this place I swear... We need a new backup solution. Finance: Money is no object. How much does it cost? IT: around $100k one time cost including hardware (plus $x annual support) but we also get xyz security features. Also, we are cutting two FTE positions from our budget which should save us about $200k/year. Finance: No that is far too much money. By the way, how much to restore that one server that was lost because of no backups? IT: Well we did most of the leg work. Vendor wanted $20k to attempt to restore a backup configuration but we would still have to update all the entries that have been made in the last 5 years. Finance: Pay 'em. Vendor attempted twice and broke the VM both times, then said "Oh well it didn't work. Money please." So we're out twenty grand and have nothing. Finance: Maybe if we pay them to try it again it will work this time...
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Sep 13, 2022 16:18
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Cutting the positions anyway, I presume
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Sep 13, 2022 16:24
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GnarlyCharlie4u posted:lol this place I swear... This is my world now since I switched to account/project management. If it was me, I'd write up a business case showing them why this is bad and crunch the numbers to prove it, but it sounds logic isn't something your Org likes to use often Good luck, Friend
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Sep 13, 2022 16:57
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GnarlyCharlie4u posted:lol this place I swear... Time to start a grift and split profits with the vendor.
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Sep 13, 2022 16:58
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Squatch Ambassador posted:At my work everyone with the same job title has the same starting salary and are on the same salary grid. They're also supposed to have the same responsibilities. After 4 years of guaranteed raises based on your grid, the only raises are from the union bargaining agreements or by moving to a higher paying position. The raises from union agreements are usually 0% in my experience though, here's the latest: poo poo that sucks. We're nearing our new collective agreement right now, but wage increases are looking to be: Year 1: 3.25% Year 2: 7-9% depending on CPI Year 3: 4-6% depending on CPI (CPI is our consumer price index, officially measuring inflation, which right now would mean the year 2 increase is the max 9%) All public sector gets the same wage increase here, so the only thing individual unions have to bargain is benefits, etc.
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Sep 13, 2022 17:20
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GnarlyCharlie4u posted:lol this place I swear... And this is why you don't lose weekends bailing lovely places out.
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Sep 13, 2022 17:21
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OH poo poo WE'RE GETTING A HOLIDAY YESSS https://www.cbc.ca/news/politics/queen-funeral-national-holiday-or-not-1.6580582
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Sep 13, 2022 17:22
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CLAM DOWN posted:OH poo poo WE'RE GETTING A HOLIDAY YESSS Yeah my UK coworkers are getting Monday off and I thought of you lol
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Sep 13, 2022 17:25
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Internet Explorer posted:And this is why you don't lose weekends bailing lovely places out. Working in IT 3.1: don’t lose weekends bailing lovely places out
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Sep 13, 2022 17:25
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90% laying someone off who should never have been hired, this afternoon  But my company is willing to give him two weeks severance while he's still on probation? Nice guy, but paid a shitload when he has no experience relevant for twenty years, and only wants to do the most basic IT work, less than the juniors. He also wants stable employment; he'd be far better suited for a bank or government than SaaS. Even if this one is more stable than any other I've worked at.
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Sep 13, 2022 17:55
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teethgrinder posted:90% laying someone off who should never have been hired, this afternoon Accurate description of 90% of the people who work at a bank for more than 10 years.
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Sep 13, 2022 17:57
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My favorite e-mails are those containing "FYI" with about 4 paragraphs of text in the forwarded e-mail. Forwarded company wide, of course.
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Sep 13, 2022 18:36
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Internet Explorer posted:And this is why you don't lose weekends bailing lovely places out.
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Sep 13, 2022 19:07
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CLAM DOWN posted:OH poo poo WE'RE GETTING A HOLIDAY YESSS I came to post this and specifically tag you 
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Sep 13, 2022 20:08
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gently caress, i've become the person who always does the presentations because i'm actually good at them unlike the rest of my team
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Sep 13, 2022 20:36
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note to self: never be good at things, only unfirably mediocre
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Sep 13, 2022 20:36
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tokin opposition posted:note to self: never be good at things, only unfirably mediocre so a team member has a request from a customer that requires some visualization of data as exported by our platform. The data is in an excel format when exported, and a Pivot Chart is the best way to get it. I showed my team member how to use a pivot chart, and it blew his mind. I was clear to explain "I'm not your pivot chart guy, you don't want to become your customers pivot chart guy. Explain to the customer how to export the data, show them it's in excel and just let them deal with it. It's a huge multi-national company that certain has some excel people that can do pivot charts. Pivot charts are a circle of hell you don't want to exist in".
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Sep 13, 2022 20:41
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