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Tell me about it. We had meta-alerts set up specifically to avoid the dozens of billing traps they design into their features.
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Jan 27, 2023 23:02
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Same, we've got 2 engineers right now focused on how to unfuck things we started doing 5+ years ago that are now costing $$$ in traces and metrics
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Jan 28, 2023 00:41
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No one wants to tell me how much Splunk costs so I just keep tossing more data in there, hope we don't go bankrupt.
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Jan 28, 2023 03:47
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Splunk doesn't care if you go over your allocation, they'll just ream your finance team come renewal time Mobile teams should really have their own logging budget though, I don't know why but the android and ios teams seem to just give zero fucks, run customer apps in debug 24/7 #yolo
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Jan 28, 2023 04:04
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Yeah, our pricing is stupid, as most ingest pricing is. The whole game is to find every aspect of every component of hardware that processes your code and find a way to monetize it. The original question was about silo/bucket access control and retention. Anyone deal with that? Lucid Nonsense fucked around with this message at 05:56 on Jan 28, 2023 |
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Jan 28, 2023 05:33
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cloudbees sucks. can anyone relate or am I alone
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Jan 28, 2023 06:12
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What products does cloudbees offer besides Jenkins enterprise support, out of curiosity. I've never had to deal with them personally
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Jan 28, 2023 08:05
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Methanar posted:I was no joke half way through writing something positive when pagerduty paged me for the 4th time today. does this stuff not materially impact revenue, or does your leadership just do a poo poo job of incentivizing people to not cause significant outages all the time FamDav fucked around with this message at 20:55 on Jan 30, 2023 |
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Jan 30, 2023 02:01
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Hadlock posted:What products does cloudbees offer besides Jenkins enterprise support, out of curiosity. I've never had to deal with them personally
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Jan 30, 2023 18:18
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maybe not the proper place to kvetch but there isn't an o11y thread - i can't get the enterprise to spring for enterprise grafana since the most value-exchanged and paid "feature" we'd get is SSO integration and the 3-year run rate is ~$250k as compared to Free I hate when OSS precludes adoption by gating enterprise poo poo like security by making SAML/OIDC auth an enterprise-only feature. You sell Support: Compete there! Junkiebev fucked around with this message at 07:09 on Jan 31, 2023 |
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Jan 31, 2023 07:04
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opensearch equivalent of grafana, when??
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Jan 31, 2023 07:10
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Junkiebev posted:maybe not the proper place to kvetch but there isn't an o11y thread - i can't get the enterprise to spring for enterprise grafana since the most value-exchanged and paid "feature" we'd get is SSO integration and the 3-year run rate is ~$250k as compared to Free Grafana has been submitted to the SSO Wall of Shame many times, but they don't seem to care. https://sso.tax/
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Jan 31, 2023 07:54
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how awful, that companies charge for software
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Jan 31, 2023 14:07
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SeaborneClink posted:Grafana has been submitted to the SSO Wall of Shame many times, but they don't seem to care. the guy that runs it merges like 2 pr's a year and doesnt seem interested in doing anything more
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Jan 31, 2023 15:38
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my homie dhall posted:how awful, that companies charge for software basic security featured shouldn't be gated behind the highest tier plan
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Jan 31, 2023 15:39
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my homie dhall posted:how awful, that companies charge for software they don’t though: they charge for Support (and SSO)
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Jan 31, 2023 15:39
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I reverse proxy grafana and run SSO on nginx. As an added bonus the intermediate page lets me set up direct links to useful grafana pages in a coherent way, because leaving users to find anything on the grafana front page is begging for stupid tickets.
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Jan 31, 2023 15:47
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As an employee of another company that has an OSS flagship product we’ve already tried to do business as a primarily support based company for revenue for years similar to how RedHat started. Basically Stallman was completely wrong that companies will pay for improvements to the software as features even under a BSD, GPL, or Apache license. Most are too busy to do much more than integrate something off the shelf and will give up really fast if it doesn’t work 90%+ for their needs. In other cases companies grow wildly and then start building their own proprietary software instead either due to NIH cultural reasons or due to lawyers. And another group will begrudgingly commit some of their modifications back to the upstream. As a result a big chunk of those interested in paying so much for software tend to be non-software companies that have more money than technical resources (almost all allocated to revenue centers and trying constantly to get rid of IT like it’s a horrible ex on the couch that can’t afford another place). And yeah, you can use stuff like vouch proxy in front of nginx to do a lot of SSO. Much of the upcharge for SSO is because every other group that uses SSO is a horrific Elder God beast of competing solutions and we need to hire for really drat good, experienced support engineers that can not only troubleshoot our stuff but other vendors’ craptastic software and navigate customer political situations effectively. These folks are paid more than senior software engineers at many other companies I know and they deserve every drat penny and then some for putting up with what they do with a smile. If anyone can figure out how to make an actually scaling, profitable company that gives away all its features in an OSS tier, I’m genuinely interested because I’ve been trying to figure it out for decades now with no success besides “lol, just roll with SaaS subscriptions” which is a bit of a cop-out.
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Jan 31, 2023 17:00
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Junkiebev posted:maybe not the proper place to kvetch but there isn't an o11y thread - i can't get the enterprise to spring for enterprise grafana since the most value-exchanged and paid "feature" we'd get is SSO integration and the 3-year run rate is ~$250k as compared to Free If you think $250k/yr is expensive, it's not priced for you. It's priced to be cheaper than Datadog. You can, as others have pointed out, run vouch or AWS ALB with OIDC in front of it and probably be fine (idk i haven't looked at what else grafana enterprise is) just for SSO. $250k/yr is pretty close to the buy vs build split for "do i need to have a junior eng or two to keep this fed and cared for, vs just pay someone"
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Jan 31, 2023 18:34
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my homie dhall posted:how awful, that companies charge for software
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Jan 31, 2023 19:42
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it's fine to charge enterprise prices for enterprise features, IMO you could switch to aws cloudwatch, which has pay-as-you-go models that are more suitable for startups or small/medium businesses, integrates with AWS' other SSO offerings, and is otherwise at feature parity or advantage with grafana
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Jan 31, 2023 20:01
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sso isn't an enterprise feature
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Jan 31, 2023 20:02
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FamDav posted:does this stuff not materially impact revenue It absolutely does FamDav posted:does your leadership just do a poo poo job of incentivizing people to not cause significant outages all the time What leadership ¯\_(ツ)_/¯
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Jan 31, 2023 20:08
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SSO for Facebook, GitHub, and Twitch logins isn’t enterprise-grade but for Google and Okta I’d say it’s enterprise.
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Jan 31, 2023 21:04
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still no
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Jan 31, 2023 21:09
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xzzy posted:I reverse proxy grafana and run SSO on nginx. As an added bonus the intermediate page lets me set up direct links to useful grafana pages in a coherent way, because leaving users to find anything on the grafana front page is begging for stupid tickets. This is the way Do not reccomend for logging*, but for grafana it's perfect *developers leak too much PII to logs regardless of how much you police it
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Jan 31, 2023 21:23
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xzzy posted:I reverse proxy grafana and run SSO on nginx. As an added bonus the intermediate page lets me set up direct links to useful grafana pages in a coherent way, because leaving users to find anything on the grafana front page is begging for stupid tickets. Is there any particular guide you used for this? I think this is actually a good idea and I kind of want to assign it out to somebody.
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Jan 31, 2023 21:41
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Probably if you ask around your QA department has been doing this for years. Here is one, picked at random. The author explicitly mentions grafana https://medium.com/@hrlimaye/google-oauth2-with-kubernetes-nginx-controller-d7a0a3e62e1b
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Jan 31, 2023 21:54
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Methanar posted:Is there any particular guide you used for this? It's easy with AWS ALBs
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Jan 31, 2023 22:07
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12 rats tied together posted:it's fine to charge enterprise prices for enterprise features, IMO
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Feb 1, 2023 03:47
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yea that would be pretty bad if it were a matter of active sabotage. i don't follow grafana oss because i think the whole product is dogshit, but i believe you, and agree for a while ansible tower was trying to lock certain features into tower instead of awx but they seem to have given up on that at some point, and are instead pursuing a strategy where the oss product is simply undocumented and has no release notes, and they will play dumb with you if you push them on it
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Feb 1, 2023 04:31
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The Fool posted:basic security featured shouldn't be gated behind the highest tier plan interestingly, most business don’t let their customers decide their pricing structures
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Feb 1, 2023 11:41
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12 rats tied together posted:for a while ansible tower was trying to lock certain features into tower instead of awx but they seem to have given up on that at some point, and are instead pursuing a strategy where the oss product is simply undocumented and has no release notes, and they will play dumb with you if you push them on it
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Feb 1, 2023 15:42
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my homie dhall posted:interestingly, most business don’t let their customers decide their pricing structures sso should be a core feature in any saas product but there is a widespread practice of gating it behind the highest tier plan, many times at a "call us" price it is a problem
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Feb 1, 2023 15:47
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saas pricing apologist was not on my bingo card this morning
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Feb 1, 2023 15:47
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After having an experience in a bigco where getting one SaaS app to have the right Okta configuration took five teams two months, I completely understand why any business supporting SAML/OIDC does not want to open their support teams to tickets about it until the customer has proven they're really invested
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Feb 1, 2023 18:09
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It sucks that SSO is always a paid feature but  Large customers can't live without it so of course it's the very first thing product puts on the paid tier roadmap every time.luminalflux posted:$250k/yr is pretty close to the buy vs build split for "do i need to have a junior eng or two to keep this fed and cared for, vs just pay someone" I like a lot of things about my company but this one drives me insane. Their threshold for build over buy is like $2.50 not $250k. We were running a private fork of loving Gitlab for years so engineers could badly hack their favorite features from enterprise edition into it (finally talked them into buying a license). We do over a billion in annual revenue you cheap fucks, cut some checks  necrobobsledder posted:In other cases companies grow wildly and then start building their own proprietary software instead due to NIH cultural reasons hi
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Feb 1, 2023 18:46
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Vulture Culture posted:[...], I completely understand why any business supporting SAML/OIDC does not want to open their support teams to tickets about it until the customer has proven they're really invested you said it better than i was going to. this stuff sucks rear end to manage and sucks rear end to hire people for. 250k/year is a bargain.
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Feb 1, 2023 19:25
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The Fool posted:saas pricing apologist was not on my bingo card this morning gently caress you, pay me. the expectation that good software should be free or available at a “reasonable” price of your choosing is ruinous to our industry
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Feb 1, 2023 23:55
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I didn’t think like this previously, but then I worked for several SaaS companies and now find it eminently reasonable to remind enterprise customers who want enterprise features to pay for an enterprise license. Security is great and all but making software costs $$$. I’d still like to see SSO more widespread at cheaper license tiers though!
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Feb 2, 2023 00:22
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Cat Army