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For context, which I've realised now was quite important, I was venting because we have a guy who never deploys things as he's instructed to do and then throws his hands up when it inevitably fails within a few weeks.
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Mar 7, 2023 23:14
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Thanks Ants posted:For context, which I've realised now was quite important, I was venting because we have a guy who never deploys things as he's instructed to do and then throws his hands up when it inevitably fails within a few weeks. Okay yeah, if it's his fault it's doing that, I can see why you might be annoyed with that response.
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Mar 7, 2023 23:29
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Guess in this case it should be doing that so.
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Mar 8, 2023 02:12
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Thanks Ants posted:For context, which I've realised now was quite important, I was venting because we have a guy who never deploys things as he's instructed to do and then throws his hands up when it inevitably fails within a few weeks. This has me seriously considering coming out of retirement to help out because the deployment tech I co-created seven years ago is still the preferred .net deployment framework in use right now where I used to work. For context, the deployment tech I co-created impacts about 4 million customers. tango alpha delta fucked around with this message at 19:19 on Mar 8, 2023 |
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Mar 8, 2023 19:16
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I'm going to build a Team chat bot that responds to everybody's first message with "have you read the documentation [link to documentation]? let me know what error messages you are getting". Could probably automate my own job away.
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Mar 8, 2023 19:24
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Thanks Ants posted:I'm going to build a Team chat bot that responds to everybody's first message with "have you read the documentation [link to documentation]? let me know what error messages you are getting". Could probably automate my own job away. Do it! I discovered Power Automate while randomly clicking around M365 and wanted to try it out so I created a few Flows(?) for Teams. Lots of potential there. *Also, I understand if you're just annoyed with coworkers.
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Mar 8, 2023 19:32
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If your job just isn’t exciting anymore, store all your corporate docs on SharePoint and grant everyone site admin permissions. I was an Office 365 Admin, which included SharePoint and strangely I don’t miss any of that since my retirement. tango alpha delta fucked around with this message at 19:43 on Mar 8, 2023 |
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Mar 8, 2023 19:39
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Thanks Ants posted:I'm going to build a Team chat bot that responds to everybody's first message with "have you read the documentation [link to documentation]? let me know what error messages you are getting". Could probably automate my own job away. you’re dreaming small, automate all your work interactions with chatgpt
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Mar 8, 2023 20:54
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Thanks Ants posted:I'm going to build a Team chat bot that responds to everybody's first message with "have you read the documentation [link to documentation]? let me know what error messages you are getting". Could probably automate my own job away. Yeah so my company just migrated to a new documentation platform and didn't move over all the pages, so there's huge holes in the docs. The old docs are available, but you can't search them. You have to know the links to the old pages. So that's fun.
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Mar 8, 2023 22:05
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I really should stop being surprised, but some I still am surprised at how few IT people even read messages before just freaking out and screaming "HELP!"
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Mar 8, 2023 22:26
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FISHMANPET posted:I really should stop being surprised, but some I still am surprised at how few IT people even read messages before just freaking out and screaming "HELP!" The easiest way to deal with that is to ask them "What does the error say exactly?" Then follow up with "What do you think the solution could be?"
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Mar 8, 2023 22:37
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FlapYoJacks posted:The easiest way to deal with that is to ask them "What does the error say exactly?" Then follow up with "What do you think the solution could be?" "I don't know. I closed it immediately without reading it."
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Mar 8, 2023 23:09
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ponzicar posted:"I don't know. I closed it immediately without reading it." “Then when it happens again read it and think about the error message.”
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Mar 9, 2023 07:00
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FlapYoJacks posted:“Then when it happens again read it and think about the error message.” Next comes an email to their boss cc: your boss. "IT is refusing to fix their problems again."
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Mar 9, 2023 08:38
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This was an email from a vendor for a product that isn't supported, basically saying you need to whitelist some new domains, if you filter domains. And it also explicitly said that if you don't filter domains, you don't have to do anything. So some lab people got this email and it says "you're getting this email because you're an owner or admin of X" and those people didn't read it and freaked out and forwarded it to their local IT person. Who also didn't bother to read, and just sent the image to central IT like "what should I tell them?" And I basically just read the email back to him in more digestible chunks. Like, "We don't support that, so it's the responsibility of the owners or admins of X, as it says in the first sentence. But a relevant line might be 'if you don't do any filtering, no action is needed'" It's sort of a microcosm of a poo poo I see that pisses me off. We're a massive public research university, and by necessity there are lots of weird IT needs. IT can't become experts in how to use every microscope controller and 20 year old excel macro that's in use. But nobody seems to be willing to say that to anybody. I hang out in the slack channels for our support teams and see tons of questions from the help desk to them like " A user called, do we support <esoteric thing>" and nobody's willing to say" No, you're on your own, you must be this tall to ride."
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Mar 9, 2023 13:18
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Customer  This critical workload is on fire! It runs monthly and for the last six months it's been failing. Why isn't support helping us?Me:  I'm so sorry we dropped the ball on this. Let me assemble a team of SMEs and we'll focus on your issue until it's resolved.~ three days later~ Okay here we all are ready to help. Here's a list of things we need you to do for our meeting next week. Okay! Thanks for your help!~one week later~ To recap the last meeting, we have you homework of these five items to do before this meeting. How many have you done? None! But we need your help because the monthly load is coming up in two weeks! No problem. Can you commit to doing your homework by next week? Absolutely!~one week later~ Any progress? We are blocked until you do these basic troubleshooting steps. Nope! We've done nothing. But we need your help~ The next load is in one week! No problem. Can you commit to doing your homework by next week? Absolutely!~one week later~ Any progress? No. We've been heads-down in preparation for the monthly load. But won't it fail again? We have a workaround we are going to try. [to self] but then why was this a critical issue if you've had a workaround all along...? No porblem. Let me know when you have finished your homework.~one week later~ This critical workload is on fire! It broke again! Help!GOTO 10
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Mar 9, 2023 17:13
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The best ending for those sorts of stories is when the person concerned starts CCing their boss and you smash reply-all with the gory details of the previous month+ of timewasting, and then future messages to your contact start bouncing.
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Mar 9, 2023 17:18
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Thanks Ants posted:Then future messages to your contact start bouncing. This has never happened to me but my oh my would it be fun.
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Mar 9, 2023 17:33
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The fun part is they never ever realize that the support tech is creating a paper trail the whole time to cover their own rear end. It's tech support 101 and apparently it's still an industry secret.
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Mar 9, 2023 17:34
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xzzy posted:The fun part is they never ever realize that the support tech is creating a paper trail the whole time to cover their own rear end. Hell, at this point it’s remedial tech support 89.
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Mar 9, 2023 17:38
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Thanks Ants posted:The best ending for those sorts of stories is when the person concerned starts CCing their boss and you smash reply-all with the gory details of the previous month+ of timewasting, and then future messages to your contact start bouncing. Hahah I'm on that stage today. This user has decided for whatever reason that zoom for the org is their personal fiefdom and doesn't want me to admin it or be involved in anyway. Cool, one less thing to worry about. But there is some problem happening now over multiple computers which sounds like it might be an error happening in zoom itself. So I suggested they contact Zoom support (I don't add the part where I can't do it for them because they are the sole admin). It's certainly possible it's a hardware issue but if it is, Zoom support will probably suss it out pretty quickly, and I'll probably suss it out never since I"m not in these meetings and have never observed the issue. We're on day 3 of back and forths where they neither do the things I suggest or contact zoom support, but just give me more and more evidence that it's happening, when I never doubted that in the first place. Like do they think I've been secretly hiding a magic fix to this and that copying one of the chiefs on the email would get me to cough it up? I just again asked them to try to identify the cameras so we can see if everyone is using the same camera, but, really, contact zoom support. Doubt she'll do it, I'll probably get yelled at but I have no magic solution here.
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Mar 10, 2023 20:04
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Rick posted:do they think I've been secretly hiding a magic fix to this and that copying one of the chiefs on the email would get me to cough it up? yes yes they do
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Mar 11, 2023 00:57
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It's cool when someone in sales gets a list of requirements from the customer, re-interprets them in their own way, we deliver exactly what the sales guy asked for but it turns out that it's nothing like what the customer actually wanted. As much as I'd like to lay the blame at the feet of the sales guy, it's more of a company culture problem if things like that happen.
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Mar 13, 2023 23:01
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Thanks Ants posted:It's cool when someone in sales gets a list of requirements from the customer, re-interprets them in their own way, we deliver exactly what the sales guy asked for but it turns out that it's nothing like what the customer actually wanted. As much as I'd like to lay the blame at the feet of the sales guy, it's more of a company culture problem if things like that happen. My last place did this all the time and it was because we didn't have a customer success team to make sure there was continuity between the sales process and the delivery process. Everyone involved in (technical and business enablement) design didn't actually participate in delivery.
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Mar 13, 2023 23:16
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I've realised that in this instance I don't particularly care due to the nature of the end-clients work, and I'm not going to try and manage up on this one because I'm getting paid for a job that takes me between 1 and 2 hours each day while I help my sister and brother-in-law renovate a house. I know it's a dead end role, when I have some free time back it's going into the yotj column.
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Mar 14, 2023 00:21
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Thanks Ants posted:Has anybody had to deal with the utterly dogshit Intel SST audio system that claims to do things like offloading from USB audio devices? We have some Dell Latitudes with a Realtek chip on that implements it, and like all Intel software it is complete trash. The symptoms are that all audio on the system will stop working because the driver crashes, and seemingly Realtek and Intel are unable to come up with a working driver despite three years of trying. I assume you already moved past this but my employer ran into the same with Lenovo devices, swapping the Intel SST Audio Controller or whatever it's called under Device Manager for good old fashioned HD Audio Manager fixed our issues.
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Mar 14, 2023 02:12
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Half of a site lost network access, and coincidentally a security company was on site at the time doing some work on their panels. "The security company did not touch any of the fiber connections" < 3 hours later > "The security company may have touched the fiber connections" < A few calls later > "The security company definitely touched the fiber connections"
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Mar 16, 2023 00:33
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Actuarial Fables posted:Half of a site lost network access, and coincidentally a security company was on site at the time doing some work on their panels. The security company was using a backhoe
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Mar 16, 2023 00:55
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tactlessbastard posted:The security company was using a backhoe Ah the North American backhoe strikes again.
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Mar 16, 2023 01:15
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FISHMANPET posted:I really should stop being surprised, but some I still am surprised at how few IT people even read messages before just freaking out and screaming "HELP!" That’s how it felt dealing with L1 T my last job. They were mostly pretty good but there were so many times they could have helped themselves if they just took a deep breath and didn’t panic. Easier said then done with an angry client breathing down your neck I guess, but that’s what we have mute buttons and documentation for.
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Mar 16, 2023 01:33
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Why the gently caress is C:\Users\Public\Desktop set to read-only now?
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Mar 16, 2023 01:45
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has been for a while? just means you need to elevate to save stuff to it
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Mar 16, 2023 01:55
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The Fool posted:has been for a while? just means you need to elevate to save stuff to it It's a change, we're pushing an updated shortcut to lab desktops. The old script is now failing. I just need to add a step to change that flag and then drop the shortcut in. It just took a loooong time to find the root cause and I'm annoyed.
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Mar 16, 2023 02:27
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I remember being pissed off by it a while back too, but I can't remember why.
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Mar 16, 2023 03:27
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Same thing broke Empower deployments for a pharma client a while back.
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Mar 16, 2023 03:41
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mllaneza posted:Why the gently caress is C:\Users\Public\Desktop set to read-only now? So the system administrator can put icons on the desktop that users won't remove by accident (or intentionally).
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Mar 16, 2023 11:22
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nielsm posted:So the system administrator can put icons on the desktop that users won't remove by accident (or intentionally). And just so we're all clear, those icons can't be arranged by Penis so don't ask..
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Mar 16, 2023 14:36
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Well, Pagerduty are fucks. Background story: At my part time side job I signed a contract with Pagerduty last year that is within the amount that I'm allowed to authorize for a purchase. What I didn't realize is that I'm not allowed to authorize a contract in any amount. So management wouldn't pay it, because I wasn't allowed to sign it. Pagerduty wouldn't send out a new contract for management to sign. So this year, I get emails about renewal and the oustanding balance. I say that I need to cancel because management is unwilling to pay. They say "Okay we've turned off renewal but you can't cancel your account until you pay the outstanding balance." A week or two of prying information out of them and they finally say "Yes, you will continue to be charged until your account is closed, and you can't close your account until you pay the outstanding balance." So now I've forwarded that email chain to management and legal because refusing to let someone stop accruing new charges on their account sounds not legal. If it was up to me I'd just loving pay the bill because it's going to be way cheaper than paying the retained lawyer hourly, but it's not my decision. Upper management here are self-important petty tyrants. The company doesn't deserve me, but the people we help (non-profit) do, so I put up with it.
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Mar 16, 2023 18:50
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LinkedIn posted:Recruiter: "Hey Arquinsiel, you'd be great for this here job with highly classified state secrets!".
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Mar 17, 2023 02:25
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He’s probably just confused someone willingly moved to the UK recently I kid
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