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Our customer service is legendarily terrible so I'm actually inclined to believe that the customer wants something simple but the rep he spoke is dumber than a sack of bricks. And regardless, the ticket should never get all the way to level 3 without a clearly defined request, something that makes more sense than "customer wants to set a static IP of *public IP* on LAN port"
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Mar 27, 2023 20:30
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Darchangel posted:Contracts at all don’t exist until one gets to the executive level. Literally every job I’ve ever had, admittedly all in Texas, so perhaps not the best example, explicitly stated in the HR paperwork that no one beside the CEO of the company had authority to even *make* a contract with employees. “You can’t, sorry.” Closed. All done!
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Mar 27, 2023 20:32
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Remulak posted:If you negotiate don’t forget pto accrual, also a signing bonus is better than a raise if you don’t trust them. They need you to close the deal. Negotiate for maxed PTO on day one. If they give you HR bullshit about how it can’t be done then ask for a signing bonus equal to four weeks (or whatever) of your salary. This is the easiest way to get extra dosh: “I have a bunch of vacations planned in the next six months and I won’t be getting paid for them unless I am maxed out. How can you help make this right?” Never mind you got your PTO payout when you quit your last job.
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Mar 27, 2023 20:35
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Agrikk posted:Negotiate for maxed PTO on day one. If they give you HR bullshit about how it can’t be done then ask for a signing bonus equal to four weeks (or whatever) of your salary. I hosed up on this. I started with 0 hours. Ugh.
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Mar 27, 2023 20:37
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GreenNight posted:I hosed up on this. I started with 0 hours. Ugh. me too!! very recently as well but, my place lets you go into arrears with it, so i can still take my april vacation and get paid.
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Mar 27, 2023 20:46
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Darchangel posted:Contracts at all don’t exist until one gets to the executive level. Literally every job I’ve ever had, admittedly all in Texas, so perhaps not the best example, explicitly stated in the HR paperwork that no one beside the CEO of the company had authority to even *make* a contract with employees.  Renegret posted:Our customer service is legendarily terrible so I'm actually inclined to believe that the customer wants something simple but the rep he spoke is dumber than a sack of bricks.
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Mar 27, 2023 20:52
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Arquinsiel posted:Sounds like someone wants their Minecraft server to be accessible to the internet and doesn't quite understand how to make that happen. That would be a classic A-B problem. Don't tell me what you *think* you need to do or how you *think* you want to do it. Tell me what you want to accomplish, and *I'll* tell you how we can get there.
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Mar 27, 2023 21:01
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Renegret posted:Would it be unprofessional if I closed a ticket by saying it's so stupid it made my brain hurt? I routinely get  tickets because the customer doesn’t have the terminology to describe what the problem actually is and they’re often going through a non-technician taking the initial call and writing down what they say.I’ve learned to just not believe anything in even clearly worded tickets and just start by calling the customer contact and trying to establish from first principles what exactly the problem they’re having is. “Phones are down” could be anything from “the PBX was fried in a lightning strike” to “a network issue breaking communication with the voicemail server” to “a manager accidentally hit the button that puts his phone in do-not-disturb mode”
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Mar 27, 2023 21:29
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Entropic posted:“Phones are down” could be anything from “the PBX was fried in a lightning strike” to “a network issue breaking communication with the voicemail server” to “a manager accidentally hit the button that puts his phone in do-not-disturb mode” Don't forget the ever-popular "dialing a wrong number that's entirely broken and doesn't work on any phone". Every other thing about the phones is working fine, but calling one number doesn't work and it's "phones are down" Or worse, the same thing, but with a fax machine where the call audio is disabled or so low the user can't hear the error response. gently caress faxes forever, the correct answer to someone saying "fax me something" should be to set them on fire.
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Mar 27, 2023 22:18
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wolrah posted:Don't forget the ever-popular "dialing a wrong number that's entirely broken and doesn't work on any phone". Every other thing about the phones is working fine, but calling one number doesn't work and it's "phones are down" this was extra fun when I was managing a phone system because I live in a state where we only have one area code for a long time if the number is long distance, the area code is required, but if the number was local, you couldn't use the area code people would have all kinds of problems with this because cell phones helpfully connected the call regardless, so the tickets were often "can't call number from desk phone, works on cell phone, phone system sucks" I spent a whole lot of time building a translation table with local prefixes in it so people could dial out without this issue last year the phone companies got together and decided everyone needed the area code all the time
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Mar 27, 2023 22:24
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Darchangel posted:That would be a classic A-B problem. This is actually some of the best advice I've ever gotten out of this thread over the years. And funny enough, when I sent back the stupid ticket, I specifically asked "what is the customer trying to do?" One of the things that frustrated me was that they didn't actually answer that question. Just... incorrectly tried to explain a basic networking concept to a network person. It's out of scope for me but hey, maybe if the customer really did want to host their own Minecraft server, sure I can provide a few suggestions.
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Mar 27, 2023 22:50
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The Fool posted:this was extra fun when I was managing a phone system because I live in a state where we only have one area code I have been there, done that, with ShoreTel. Ugh. There was a time when our home phone had the same prefix as a Vancouver, BC area code, so I was getting misdirected calls because the last 4 digits were close to some immigration or tax office there. Ported that number to GV and never answer it, but it is nice because there are things still tied to it after all these years...
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Mar 27, 2023 23:00
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A company I used to work for had the same phone number as a courier company, but we were in Dublin and the couriers were somewhere else, so people would see the number on their site, assume the non-Dublin area code didn't matter, and just dial us and start complaining. If was even funnier when they were calling from a mobile or from Northern Ireland because then they'd need to actively ignore the correct area code and add the Dublin area code to the number. Always fun to get back into the office after Christmas and listen to voicemails from some dude becoming progressively more unhinged as an urgent present failed to arrive, but also not leaving contact details for us (or the courier company...) to get back to him.
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Mar 27, 2023 23:09
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The Fool posted:this was extra fun when I was managing a phone system because I live in a state where we only have one area code We're about to have this exact issue in Northern Ontario. Local calls have been 7 digit for as long as anyone can remember, tons of systems have dial tables and hard-coded numbers with that in mind, and it's switching to 10 digit this fall. Renegret posted:This is actually some of the best advice I've ever gotten out of this thread over the years. Yeah, it is always a good idea to start with "ok, what are you actually trying to do, what steps are you actually taking to do that thing, and at what step do you run into a problem?" Had one last week where they were saying something about voicemail problems, it got filtered down to me as "oh it's another one of those systems where the voicemail-to-email stopped working because it uses our mail server for that and the vpn link is broken". I get there and it turns out they don't even use vm-to-email and the actual problem is that voicemail is actually completely down on their system because a glitch created a giant file that completely filled up the SD card that the system runs off of. Entropic fucked around with this message at 00:07 on Mar 28, 2023 |
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Mar 28, 2023 00:02
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Phones are poo poo
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Mar 28, 2023 00:17
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Thanks Ants posted:Phones are poo poo welcome to my life
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Mar 28, 2023 00:34
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Thanks Ants posted:People = poo poo
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Mar 28, 2023 05:49
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I literally just got the real-life equivalent of the "Website is Down - Webdude vs Sales Guy" the file at the tip of the penis. Lady had been complaining about her machine being slow, etc. for like a week (it's not the machine, it's Teams and her rural Kentucky internet... but I'm tired of arguing) so I get her on One Drive, synching, and send her a loaner laptop, then have her send me the current machine. This sentence took over a week to accomplish, BTW. She is literally the Sales Dude. Not just non-technical, but, like a helpless person I'm surprised made it to adulthood, much less a job. At any rate, despite every file being synched to One Drive, she can't find a file or three on the loaner because she doesn't know what they are named, just where they are on her desktop. Not even in a folder for that particular customer. Thankfully, I hadn't wiped the old machine yet, so we just take a look and I sent them to her (even though they were literally already there in One Drive... :eyeroll:) They were of course "Copy of <whatever>.xls". Just, like, ALL the cliches. Agrikk posted:
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Mar 29, 2023 16:52
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In response to a question about a user's docking station, I sent over Teams, "I don't think she has a dick." Thankfully this was too a co-worker and not a user
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Mar 29, 2023 17:09
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Cool Dad posted:In response to a question about a user's docking station, I sent over Teams, "I don't think she has a dick." I once sent a company wide email, at a fortune 500, about a successful hard dick replacement
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Mar 29, 2023 17:11
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RFC2324 posted:I once sent a company wide email, at a fortune 500, about a successful hard dick replacement I have sent to many, many people a poo poo report
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Mar 29, 2023 18:08
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tactlessbastard posted:I have sent to many, many people a poo poo report Well yeah, what other kind of report is there?
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Mar 29, 2023 18:15
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tactlessbastard posted:I have sent to many, many people a poo poo report Seems about right for a tactless bastard tbh
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Mar 29, 2023 21:32
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Renegret posted:Our customer service is legendarily terrible so I'm actually inclined to believe that the customer wants something simple but the rep he spoke is dumber than a sack of bricks. I think our service desk people have moved from a level of smooth brained to actual frictionless spheres in their skull. I know its a entry level position, and I'm not expecting some massively detailed write up of a problem. But what I would like is: Who has the problem? Where is this person physically at? What is their contact number? What is their problem? If the problem is one of the handful of first call resolution stuff and it didn't fix it: Did you do all the steps? No really, all of them. What was the error? But today had two winners: One was a ticket from an IT person with the text: Hi, please send this to <Firewall Team>, it is about <this product only they manage> and I have been working with this <person>. Ticket's first step on its journey was to an entirely different person. He responded to the ticket and sent it back "Wrong person". It then hung out for a bit, then go assigned to the network group. I sent it to the right person after feeling my soul die a little. 2nd: We have Cisco Room Kit devices, which are video conference units. They have a major flaw in that their input touchpad is wired to the camera unit. You can send this through a switch, or plug it directly in. They are pretty easy to use, as long as one simple rule is followed. Don't unplug anything from them. Especially don't unplug the tablet. This person calls in, the SD person has them wander around trying random ports, get nowhere. Then walks the person through factory defaulting the tablet. Then has them put in a incorrect IP on it, so even when directly connected, it can't talk. I'll have to have a user reset it again. This one is making me lose my temper a bit. They had someone factory default a printer once. Which unsurprisingly, didn't make it work better.
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Mar 30, 2023 06:06
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Thanks Ants posted:Phones are poo poo 3CX just announced their softphone desktop client has been compromised and recommend all customers uninstall it estate wide. Fortunately we only have a few users on it because the main rollout has been delayed again and again. Now it will be quietly dropped.
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Mar 31, 2023 10:22
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bitterandtwisted posted:3CX just announced their softphone desktop client has been compromised and recommend all customers uninstall it estate wide.
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Mar 31, 2023 15:27
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It's even worse than that, the CEO is lying on their forums about the cause. They're blaming "an upstream library" (ffmpeg) for the compromise.
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Apr 1, 2023 23:03
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guppy posted:It's even worse than that, the CEO is lying on their forums about the cause. They're blaming "an upstream library" (ffmpeg) for the compromise. I have some bad news for them regarding that argument... quote:BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
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Apr 1, 2023 23:55
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nielsm posted:I have some bad news for them regarding that argument... It's not that, they aren't trying to make ffmpeg liable, it's that it's not true. Maybe the specific files from ffmpeg that are in what they distributed are compromised, but that's very different from ffmpeg's source being compromised.
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Apr 2, 2023 00:16
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They’re so hosed, proper adherence to FFmpeg’s lgpl license is work. And if they’re carelessly dragging in other stuff that’s also dragging in FFmpeg (which is likely) then mpeg la will be giving them a call quite shortly.
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Apr 2, 2023 14:12
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Caused some self-inflicted group sync issues with aad connect the last couple of days doing some group attribute cleanup. Thankfully, deleting the connector spaces, full imports, full syncs, and exports was the ticket but man I hate dealing with AAD connect in any way, if you really gently caress things up you’re gonna have a Bad Time.
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Apr 7, 2023 01:55
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devmd01 posted:Caused some self-inflicted group sync issues with aad connect the last couple of days doing some group attribute cleanup. Unless you are running exchange hybrid or have specific write back requirements, ad cloud sync is far less finnicky than conventional ad connect.
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Apr 7, 2023 06:12
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Like 5-6 years ago I got an offer at a job but turned it down for a few red flags. Biggest one was everyone at the shop seemed like an insufferable techbro and I didn't want to deal with a miserable culture. The raise was miniscule and it wasn't worth the drawbacks. We just hired a new guy and, hey it turns out he worked at that place. Half the team got laid off when COVID hit, and he tried starting his own Bitcoin/Etherium mining business after being laid off. Never felt so justified in a decision in my entire life. Bullet dodged.
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Apr 17, 2023 15:33
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Renegret posted:Like 5-6 years ago I got an offer at a job but turned it down for a few red flags. Biggest one was everyone at the shop seemed like an insufferable techbro and I didn't want to deal with a miserable culture. The raise was miniscule and it wasn't worth the drawbacks. We have one of those in the office. He's a smart guy but is hopelessly obsessed with NFTs and "the blockchain" and has been trying to create some new crypto system that he thinks will revolutionize the way people use the Internet. He lost a bunch of money on Gamestop and he gets annoyed when I ask him about it.
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Apr 24, 2023 19:26
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Sunblood posted:We have one of those in the office. He's a smart guy but is hopelessly obsessed with NFTs and "the blockchain" and has been trying to create some new crypto system that he thinks will revolutionize the way people use the Internet. He lost a bunch of money on Gamestop and he gets annoyed when I ask him about it. He's too busy obsessing over chatGPT to listen to you anyway.
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Apr 25, 2023 01:19
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my new boss is obsessed with chatgpt. i don't know how to tell him that sending an obviously ai-generated response to every email makes him look like a disingenuous turd.
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Apr 25, 2023 13:30
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my cat is norris posted:my new boss is obsessed with chatgpt. i don't know how to tell him that sending an obviously ai-generated response to every email makes him look like a disingenuous turd. Sounds like a job for ChatGPT.
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Apr 25, 2023 15:31
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my cat is norris posted:my new boss is obsessed with chatgpt. i don't know how to tell him that sending an obviously ai-generated response to every email makes him look like a disingenuous turd. I have a buddy who is a non-IT director at a hospital who is doing this and I’ve warned him repeatedly to stop because he’s gonna get fired for putting data into ChatGPT that he shouldn’t. I also helped him find a USB thingy that simulates mouse clicks so his computer won’t lock and warned him it could be some kinda malware but he didn’t seem concerned about it. Lmao
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Apr 25, 2023 15:42
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i am a moron posted:I have a buddy who is a non-IT director at a hospital who is doing this and I’ve warned him repeatedly to stop because he’s gonna get fired for putting data into ChatGPT that he shouldn’t. I also helped him find a USB thingy that simulates mouse clicks so his computer won’t lock and warned him it could be some kinda malware but he didn’t seem concerned about it. Lmao
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Apr 25, 2023 16:15
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I don’t work there so I don’t care if his IT department lets this stuff go on and he couldn’t use the mouse jiggler program I do so I pointed him in the right/wrong direction. It probably isn’t malware but hey you never know. Locking screens when people WFH is dumb
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Apr 25, 2023 16:24
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