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flashman posted:Apple are scam artists, they want 900 dollars to replace my phone that's like six months old, that stopped charging overnight on a software update. Honestly what a poo poo company Shouldn’t that be covered by Apple if it’s less than a year old?
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Nov 24, 2023 22:16
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| # ? Jun 5, 2024 19:59 |
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This is what I expected as the result. It's annoying enough that there is a software related charging issue. They are trying to charge for a screen replacement for a spal, and refuse to fix the issue I have with the phone without me paying for this first.
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Nov 24, 2023 22:18
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flashman posted:This is what I expected as the result. It's annoying enough that there is a software related charging issue. Is your phone damaged as well or not physically damaged?
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Nov 24, 2023 22:27
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My screen has a spal in it in the top right corner. They will not fix the charging issue from os 17 without me buying a new screen from them
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Nov 24, 2023 22:40
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If your screen is broken, that seems correct. Maybe charging issues were caused by screen damage?
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Nov 24, 2023 22:40
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flashman posted:Apple are scam artists, they want 900 dollars to replace my phone that's like six months old, that stopped charging overnight on a software update. Honestly what a poo poo company When they told you to take it to the fruit stand, they did not mean an actual fruit stand I guess there has to be bad customer service experiences at Apple, but it’s still weird when people claim them e: oh i see, lol, not quite the whole story up front
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Nov 24, 2023 22:42
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Yeah the small spal on the other end of the phone just happened to trigger charging issues coincidentally with a software update lol. It has nothing to do with one another, the phone worked fine and immediately after update it will only charge when off, a complaint shared by many others. Junk on many fronts tbh
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Nov 24, 2023 22:43
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Sorry, what’s a spal?
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Nov 24, 2023 22:45
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When a rock hits your windshield little circle
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Nov 24, 2023 22:46
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Why was your phone driving down the highway
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Nov 24, 2023 22:47
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That's the risks of having a gravel drive way. It's also unrelated to their lovely software update preventing me from charging my phone normally.
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Nov 24, 2023 22:48
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How does a screen replacement cost 900 dollars though. Really it just sounds like you got a lovely customer service rep and should go in all hot and bothered and demand satisfaction.
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Nov 24, 2023 23:03
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Did you go to some money laundering 3rd party place or something?
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Nov 24, 2023 23:06
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Spalling is when chips or flakes come off of something from an impact. Never heard of a spal.
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Nov 24, 2023 23:06
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This is what the lady on the phone told me it would cost for an iPhone 14 pro max screen replacement. This is other country money so probably 700? I do not want a new screen I want iOS 16 or at least one that let's me charge my phone once again by plugging it in. Barring that I want a new freaking phone but they are not very cooperative
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Nov 24, 2023 23:07
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flashman posted:This is what the lady on the phone told me it would cost for an iPhone 14 pro max screen replacement. This is other country money so probably 700? So why did frame it as your phone just stopped charging and they wanted 900 to fix it and leave out the crucial bit of info that the money was to include a screen repair?
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Nov 24, 2023 23:13
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Because that's what happened, I do not want the screen repaired but they will not fix my phone unless I pay them 900 dollars to repair the screen. It is an insane waste of money to pay for that. I assume they will say the software issue for charging is unrepairable once I pay the 900 dollars and give me a different phone, why I need to pay them for a screen repair in this instance I have no idea.
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Nov 24, 2023 23:19
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Geez Louise homie take it to a third party repair place
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Nov 24, 2023 23:21
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A 14PM screen should cost $379. Either something is up with this story, or you got someone who gave you bad info.
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Nov 24, 2023 23:28
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Can you install the 17.2 beta? as for older versions of iOS, I'm not sure which ones are still digitally signed that could manually install.
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Nov 24, 2023 23:42
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Henrik Zetterberg posted:A 14PM screen should cost $379. Either something is up with this story, or you got someone who gave you bad info. Yep, per https://support.apple.com/iphone/repair/screen-replacement Also, friendly reminder AppleCare+ is well worth it if you’re the type of person to get a spel or whatever.
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Nov 25, 2023 00:12
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flashman posted:Because that's what happened, I do not want the screen repaired but they will not fix my phone unless I pay them 900 dollars to repair the screen. It is an insane waste of money to pay for that. As soon as your phone is damaged all warranty is null and void, this is the same not just for phones but all electronics. There’s no way to ever prove that damage didn’t lead to an issue. Also, I donno where the hell you’re going that they’re saying $900. Soul Glo posted:Why was your phone driving down the highway Also also lol.
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Nov 25, 2023 00:18
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He did say it was "other country money" so I'm assuming he is outside of the US. He's also very convinced it's a software thing so maybe try restoring it first?
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Nov 25, 2023 00:45
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I am 100 percent sure that it's the update causing the issues, it was immediate and obvious. I will try and install the beta and see if this solves the issue.
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Nov 25, 2023 01:07
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So just to make sure we’re on the same page: your reaction to “software update broke my phone” is to update to a software version that’s gone through less testing than the one you’re currently on? If you live in a country where Apple officially operates, that 700 local currency number seems practically impossible.
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Nov 25, 2023 01:18
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Henrik Zetterberg posted:A 14PM screen should cost $379. Either something is up with this story, or you got someone who gave you bad info. Yeah, their repair costs are famously not cheap especially if you don't have AppleCare+ but in no country where they have Apple Stores is it nearly $900 USD after conversion?? Please write your story by all means OP, but at least make it believable
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Nov 25, 2023 01:30
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flashman posted:This is what the lady on the phone told me it would cost for an iPhone 14 pro max screen replacement. This is other country money so probably 700? Sounds like your phone is out of date, I’d restore and update
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Nov 25, 2023 02:14
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flashman posted:I am 100 percent sure that it's the update causing the issues, it was immediate and obvious. I will try and install the beta and see if this solves the issue. You 100% have a hardware issue if you can’t charge period. Even if your upper corner is cracked, the impact could have jarred a component or solder point or cable connector lose down below.
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Nov 25, 2023 02:36
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Henrik Zetterberg posted:You 100% have a hardware issue if you can’t charge period. Even if your upper corner is cracked, the impact could have jarred a component or solder point or cable connector lose down below. He said he could charge but only while powered off
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Nov 25, 2023 05:02
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Apples policy on physical damage is as old as the iPhone itself and shouldn’t be surprising to anyone. It doesn’t matter if the issue is supposedly unrelated.FCKGW posted:He's also very convinced it's a software thing so maybe try restoring it first? Yes, this is the first step. empty baggie fucked around with this message at 05:29 on Nov 25, 2023 |
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Nov 25, 2023 05:16
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FCKGW posted:He said he could charge but only while powered off Phones turn on when plugged in don’t they?
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Nov 25, 2023 05:38
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Henrik Zetterberg posted:Phones turn on when plugged in don’t they? lol yep
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Nov 25, 2023 05:44
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Henrik Zetterberg posted:You 100% have a hardware issue if you can’t charge period. Even if your upper corner is cracked, the impact could have jarred a component or solder point or cable connector lose down below. Phone charges when I plug it in and then turn it off, or use wireless charging. I have been using the phone for months, and it literally stopped charging when the update applied. Everyone's owned smart phones for years it's insane that you think someone couldn't see this occur and it's secretly hardware broke lol.
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Nov 25, 2023 08:27
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Macichne Leainig posted:Yeah, their repair costs are famously not cheap especially if you don't have AppleCare+ but in no country where they have Apple Stores is it nearly $900 USD after conversion?? 900 Cad which is ~650 usd? I donno dude it's what the lady on the phone told me, a 1400 dollar hold on cc to get a loaner and 900 to fix the screen. Henrik Zetterberg posted:Phones turn on when plugged in don’t they? I am sitting here looking at a turned off phone that's plugged in, and will be fully charged when I turn it on, so no they don't. kri kri posted:Sounds like your phone is out of date, I’d restore and update Like do a factory reset and download the updates again, or use the iTunes on computer to do it? Edit: I will follow the instructions here https://support.apple.com/en-us/HT201252 when I get to a computer with iTunes, thanks man flashman fucked around with this message at 08:40 on Nov 25, 2023 |
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Nov 25, 2023 08:31
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So if I don't play phone games, can barely tell the difference between 60 and 120 fps on my computer monitor, and take lovely photos regardless of my phone's technology there is basically no difference between the 15 base and upgraded models right?
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Nov 25, 2023 13:51
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flashman posted:Phone charges when I plug it in and then turn it off, or use wireless charging. It’s pretty straight forward, if the phone is damaged then nothing is covered. Doesn’t matter whether they’re related or not. FuzzySlippers posted:So if I don't play phone games, can barely tell the difference between 60 and 120 fps on my computer monitor, and take lovely photos regardless of my phone's technology there is basically no difference between the 15 base and upgraded models right? It’ll still take better lovely photos. But yeah, how I like to phrase it is the 15 Pro is $200 more. Is $200 worth the faster refresh rate and better camera for you specifically ? Only you can answer that. Personally, the refresh rate was surprisingly noticeable and also nice. That said, if you never use it, you also won’t miss it.
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Nov 25, 2023 14:02
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FuzzySlippers posted:So if I don't play phone games, can barely tell the difference between 60 and 120 fps on my computer monitor, and take lovely photos regardless of my phone's technology there is basically no difference between the 15 base and upgraded models right? I never notice 120 fps on bigger displays but it’s incredibly good on a phone-sized display. Another small improvement with the pro phones is 33% more RAM over the non-pro variants, so apps and browser tabs stay in memory longer.
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Nov 25, 2023 16:19
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Tiny Timbs posted:Spalling is when chips or flakes come off of something from an impact. Never heard of a spal. That's because the word is spall, not spal. I'm not sure why OP continued to misspell a word he knew was misspelled.
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Nov 25, 2023 17:15
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flashman posted:900 Cad which is ~650 usd? I donno dude it's what the lady on the phone told me, a 1400 dollar hold on cc to get a loaner and 900 to fix the screen. Yep, I use a Mac though so I use configurator if I’m wiping something since you can very easily restore and update.
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Nov 25, 2023 17:21
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I think another factor is that Apple can't just put a broken screen back on if they do pop it open to fix any internals, and they're certainly not giving you a free new screen so...
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Nov 25, 2023 17:42
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