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The Fool posted:There exists enterprises that don't do their own app development and none of this actually applies. I disagree. There are still a staggering number of software companies who simply exist to poo poo out an installer every few months and let the customer figure out how to run their product in an enterprise. All of those concepts come into play if you choose to do more than the bare minimum of slapping it on a Windows server in a dusty closet and calling it a day. Managing systems with Ansible? That’s automation. You also want version control for your playbooks and inventory, plus a way to run them automatically when you push an update - that’s CI/CD. Same applies for managing a fleet of desktops using GPOs and Powershell.
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Jan 3, 2024 18:03
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vanity slug posted:at helldesk i just joined folks on their smoke break (i don't smoke) and we shot the poo poo, then when a position opened up at the noc they told me to apply for it. That's how I got into lab support and made a net $500k in 5 years more than I would have.
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Jan 3, 2024 18:17
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Even though I posted a very snarky response yesterday (which is slightly ironic since I write long effort posts all the time and really should be the last one poking fun at TIR's posts), I have to generally say I agree with her main argument. Sure, there are lots of places left with very traditional setups and they may not change for a very long time, but in the metaphor of IT being a beach with a sweeping wave of changes periodically happening, these places are basically just the cesspools that haven't been washed out by the tide yet. You may think those cesspools won't be washed out for years to come and you are almost certainly right, but this isn't about the cloud vs on-premises, it's about different ways to develop and manage infrastructure that, in the probably misattributed Djikstra sense, are no more about computers than astronomy is about telescopes. I think there's a significant difference between what a lot of you are taking her posts to say and what she's actually trying to say - it's not that you need to be developing an app to use a lot of the principles of devops or IAC, it's just taking the principles of how to do that and applying them where possible to even "traditional" infrastructure. To be frank I'm a little surprised to see such pushback because these threads for years and YEARS have constantly said stop doing clickops, automate, automate, automate. IRo(n)se is just taking that to the logical conclusion that DevOps already did and saying these are ideas and ways of working that CAN be applied to your environment in some way or another. Do you need to have your entire AD infrastructure build set up as code? Unlikely, though 5-7 years ago I was strongly considering it because of how many domain environments I was setting up every year where I was deploying a ton of the AD suite - DCs, DNS, DHCP, file, print, RDS, 2-tier PKI, RAS for AutoVPN, NPS, AADConnect, RODC, WDS/MDT, and probably some others were in each and every deployment and it got real old clickopping that. I had scripts for some of it already of course, but I kept planning to integrate them into one giant script that would run on the VM host and deploy the whole shebang in an hour - however, the cloud suddenly became a valid alternative (for me it was when Universal Print was finalized) and automating AD deployments wasn't as critical. At any rate, I don't think Ferrous Flower is saying all the traditional environments will die off next week, but ultimately even if they remain, I think the MANAGEMENT portions of them will transition to places that use these types of principles - for example, imagine a super-MSP of sorts that does all its server management in repeatable code, meaning it can manage these types of environments faster and cheaper, with only onsite techs needed. In the same way that factories do now exist in the US again but unlike the 1970s only employ 30 people, those types of code robots could work very well for a lot of less-complex onsite environments (widget sellers etc), and while yes, the experience will most likely be worse than having a dedicated admin, the people running the place as always will only look at the bottom line - MSP plus helpdesk techs. Anyway that's why I drink because I still haven't made the investment in time and energy to learn all this poo poo and as far as I'm concerned that wave already swept up the shore 5 years ago and I should be running after it. SyNack Sassimov fucked around with this message at 18:22 on Jan 3, 2024 |
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Jan 3, 2024 18:18
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Cyks posted:Was it a networking position? It’s hard to expect somebody to have experience in all the networking equipment an MSP might support if they don’t force standardizing (they should, but that’s a different discussion) but I do think having a familiarity with Cisco catalyst is important for any network administrator. At minimum they could at least teach you the equivalent commands and workflow for other vendors. If you've done any CLI work in switching, you should be able to transfer most of those concepts to a different type of switch. And any self-respecting MSP who hasn't already standardized would have cheat sheets. Hell, HPE publishes their own for the different flavors of Aruba switches + Cisco. An old friend of mine is a resident expert at an MSP... they run ALL THE THINGS for networking, and I get nearly non-stop griping about dumb bullshit issues* that they mostly bring onto themselves because of the mix. In return, I tell him all about how easy poo poo is with our standardized, mostly automated** SPBm-based network  *Cross-vendor VXLAN? Easy in theory, not always so easy in practice. Meanwhile I can stretch an L2 VSN across my entire network, entirely transparent for the end devices, with two lines of config on each switch. **We are automating all the ports with 802.1x, the network fabric underlay does its own thing with IS-IS when you run SPB
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Jan 3, 2024 18:20
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My youthful undiagnosed ADHD and three partially finished and very, very different degrees with enough credit hours for a nearly doctorate level degree (depending on type) speak to the broader truth of what TIR is saying. Knowing more things, even if they seem completely unrelated, will come in useful in the weirdest places. Seems like you guys are agreeing on more or less everything important with some differences in the details.
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Jan 3, 2024 18:29
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As a warning studying the philosophy of science will break your brain and you'll either become a Marxist, a feminist, a postmodernist, or all three.
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Jan 3, 2024 18:54
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where do i sign up
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Jan 3, 2024 18:55
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Dell networking 
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Jan 3, 2024 18:56
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Thanks Ants posted:Dell networking the Hamilton Beach to Cisco's KitchenAid
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Jan 3, 2024 19:12
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I know Dell had switches, but I thought they were at best basic layer 2 managed ones.
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Jan 3, 2024 19:12
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Dell switches work fine. I appreciate they have lifetime warranty and you don’t need active maintenance to patch them.
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Jan 3, 2024 19:17
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GreenNight posted:Dell switches work fine. I appreciate they have lifetime warranty and you don’t need active maintenance to patch them. That was my experience with them as well. Perfectly fine, and way cheaper than the Cisco equivalent.
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Jan 3, 2024 19:19
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Internet Explorer posted:Whenever I've tried to figure out what I wanted to do next, or whenever I'm talking to someone in a similar position, I try to keep in mind what's adjacent to them now.
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Jan 3, 2024 19:20
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Thanks Ants posted:Dell networking They're fine for what they are 
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Jan 3, 2024 19:21
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ilkhan posted:What would be good titles to be searching for if intune+AAD is fine? I need to find something decently paying and remote to facilitate a move next year. Also curious
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Jan 3, 2024 19:22
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tokin opposition posted:Also curious aren't you pki-curious?
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Jan 3, 2024 19:29
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SyNack Sassimov posted:aren't you pki-curious? People have gotten beat for less.
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Jan 3, 2024 19:31
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I'm pan-specialist
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Jan 3, 2024 19:31
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*User has called to complain because she an access request ticket that didn't get completed in 4 days due to the holidays* "Can you give me an SLA?" "No." Best feeling in the world.
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Jan 3, 2024 19:36
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ilkhan posted:What would be good titles to be searching for if intune+AAD is fine? I need to find something decently paying and remote to facilitate a move next year. Just keyword search for Intune, Entra, but job titles usually fall in the lines of having the word "endpoint" or "workstation" in the name, workstation engineer, endpoint administrator, some may just be "intune".
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Jan 3, 2024 19:40
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tokin opposition posted:I'm pan-specialist well poo poo, if you have experience with those firewalls you should be able to find a networking job quickly
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Jan 3, 2024 19:49
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My wife and I are absolutely cursed. We are approaching another round of The Cycle The full cycle is 1) I move us somewhere for a job. 2) My wife gets job with a manager she really vibes with. 3) Wife's manager leaves. 4) Wife's new manager ultimately does not vibe. 5) My job goes to poo poo somehow 6) I find new job that pays more and requires us to move This has happened 2 full times within the past 6 years. My wife just got a new manager a month ago and is already not vibing and I just got word that the CFO and another couple revenue higher ups just got fired so we are entering Step 5. No cause for concern yet but lol all the same.
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Jan 3, 2024 19:54
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Oh wow look at mr married over here
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Jan 3, 2024 20:00
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Charliegrs posted:This is probably a dumb question but how the hell do I upload a Cisco Nexus switch with a new NX-OS image without it timing out? The default QoS policies on the 9K line are abhorrent. Increase the limits for SSH traffic.
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Jan 3, 2024 20:05
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The Iron Rose posted:I’m snipping the response prior to here because I think we agree with most of it. I also want to say I appreciate your in depth, thoughtful response. I got like no sleep last night and work has been a disaster, so who knows when I'll have some free time, but I just wanted to say same! I always appreciate your perspective and thanks for taking the time to type everything out. Definitely one of those conversations that I'd talk forever about if it was over beers, but not so much over text. And sorry if I misconstrued what you were saying or incorrectly summarized, certainly was not intentional. Thanks for the effort posts. 
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Jan 3, 2024 20:05
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Submarine Sandpaper posted:Oh wow look at mr married over here Hey now it's 2023 Could also be Ms. married or Mx. married
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Jan 3, 2024 20:08
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"hey tokin can you revert the changes made in ticket #42069?" sure let me take a look no notes whatsoever in ticket #42069 tale as old as time
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Jan 3, 2024 20:19
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How's elon as a boss
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Jan 3, 2024 20:22
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BaseballPCHiker posted:I got a ticket escalated to me by helpdesk that went from a tier 1 tech, their supervisor, and their manager all the way to me because they thought some endpoint security software may have been blocking a users internet access. I asked why they thought that as there were NO notes in the ticket. Not a thing, they said, they just didnt know what else it could be because they didnt "see anything wrong with the computer". I had to politely walk them through what ipconfig /all was, what an APIPA address is and what it means, and how to do an ipconfig /release and renew. I'm always polite working with helpdesk, I was once a new IT employee learning everything and anything I could. But good loving lord, do the bare minimum before escalating to us jesus. No notes, no indication that they had done anything besides looking that the wifi was connected. 100% You can’t get better if you’re not putting in basic effort. If your org isn’t developing people to leave good notes, then they’re setting themselves and their teams up for failure in the future. Always document your poo poo for your own sake if nobody else’s, especially if you’re punting to another team. Literally basic courtesy and competence.
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Jan 3, 2024 20:35
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Well official layoff announcements hit, good news is my team and I are fine. Seems to be mostly positions made redundant by the acquisition (legal, marketing, etc). None of IT seems to have been impacted, at least for now. Still, sucks poo poo to see ~200 people let go in a day. Anyways, currently have a problem user that does not understand the concept of "please do not use the emergency chat line to tell us other people are having issues unless they explicitly cannot reach out to us due to said issues". No, I cannot fix a bad network at a facility we don't own. You are an MD, please stick to medical poo poo and stop telling us how the network is broken because "this ip looks weird to me" (the ip was fine). Same user keeps blowing up our emergency chat, telling us that the person she's remotely working with is having connection issues. Every time we tell them that person needs to reach out to us directly, because we can't troubleshoot with her for someone elses issue. And sure enough, when we do speak with that person, they aren't having any issues. BaseballPCHiker posted:an APIPA address I understand an end user not knowing what that is, but god even T1? 
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Jan 3, 2024 20:40
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Handsome Ralph posted:Well official layoff announcements hit, good news is my team and I are fine. Seems to be mostly positions made redundant by the acquisition (legal, marketing, etc). None of IT seems to have been impacted, at least for now. choosing to believe the other person is just faking technical issues to get out of talking with her which ive certainly never done also my boss('s boss) didn't know what APIPA was
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Jan 3, 2024 20:42
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tehinternet posted:100% We struggle to get our help desk to consistently get a location for the user. I guess they assume that AD has that filled in. Which it might, but that doesn't account that a lot of people rotate between branches. We generally call this person and find out, and then add a comment in the field when completing it. When we asked that they ask that question, since they have the person on the call, the supervisor of the dept at the time said they were already asking too many questions and call time was too high. It took that person leaving before they'd start to add that.
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Jan 3, 2024 20:43
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Handsome Ralph posted:Anyways, currently have a problem user that does not understand the concept of "please do not use the emergency chat line to tell us other people are having issues unless they explicitly cannot reach out to us due to said issues". No, I cannot fix a bad network at a facility we don't own. You are an MD, please stick to medical poo poo and stop telling us how the network is broken because "this ip looks weird to me" (the ip was fine). Ban them from the chat and notify their management.
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Jan 3, 2024 20:45
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tokin opposition posted:choosing to believe the other person is just faking technical issues to get out of talking with her It wouldn't surprise me. When I contacted today's guest star, they immediatley told me "Everything is fine, and the other user I was working with earlier had no issues. They just didn't like that I was using this particular software and decided to cry about it." I laughed, said thanks, then told the other user everything checked out and was fine. Wibla posted:Ban them from the chat and notify their management. I wish, unfortunately that user is high enough in the org that they just get a reminder at most to not use the emergency chat as a tattle line. The best we can do is have my manager dog walk them into understanding that's not what emergency chat is for. Had another similar user who's MO was to jump into emergency chat and just give us some variation of "VPN IS SLOW" and then quit the chat. Often multiple times in an hour. They were also told that's not what it's there for, we have monitoring tools specifically to tell us that info, and that they aren't helping when they do that. The one upside is that my manager has zero tolerance for staff being verbally abusive towards us. Had one user who liked to call us whenever they were having a bad day, and proceed to tell us how loving stupid we were. One time my manager overheard it, and immediately told them that if it happened again, he'd move heaven and earth to make sure they got fired. They no longer bother us anymore unless it's urgent, and even when they occasionally do, they are very very dry about it.
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Jan 3, 2024 20:54
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Cyks posted:Wingstop’s Louisiana dry rub and ranch is totally my poo poo and yes I can afford to drop about 70 pounds. The company isn’t really comparable to b dubs but it’s better imo. Yeah but even so who cares about familiarity with a specific switch. If you know what networks are, how they work, etc, you can go fight with another interface and do it on a Juniper, HP, Cisco, Extreme or whatever else, will just take a bit of banging on it in a test environment and they'll do fine. I only run people through our network lab with Catalyst IOS-XE or Arista EOS stuff if they specifically say "yeah I'm familiar with that". Otherwise it's a waste of time and I don't care as long as you can draw out and explain an OSPF setup and understand how my example fucks up spanning-tree.
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Jan 3, 2024 20:55
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Cyks posted:Wingstop’s Louisiana dry rub and ranch is totally my poo poo and yes I can afford to drop about 70 pounds. The company isn’t really comparable to b dubs but it’s better imo. Korean BBQ wings from Wingstop are legit. Sure it’s just the same sauce that tteobokki uses (shitloads of gochujang) but hey that’s my jam.
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Jan 3, 2024 22:09
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The Iron Rose posted:If you think none of the above concepts can be applied to domains other than self-developed software you’re living up to your username more than usual. If you think that's bad wait until my hashitalks session.
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Jan 3, 2024 22:45
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What loving archaic system still only allows 8 character user names and never deletes old accounts. Ugh gently caress you
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Jan 3, 2024 23:47
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Handsome Ralph posted:Well official layoff announcements hit, good news is my team and I are fine. Seems to be mostly positions made redundant by the acquisition (legal, marketing, etc). None of IT seems to have been impacted, at least for now. What was the timeline on the acquisition? In my personal experience, having been through 3 acquisitions (company was acquired each time), there are generally 3 distinct rounds of layoffs after an event like this. Round 1: 0-30 days - redundant departments where the workload is easily absorbed (Marketing, HR executives, other executive level positions that don't need any sort of knowledge transfer). Generally the worker bees are somewhat safe. Like site specific HR staff were usually spared, but HR management was let loose. Marketing was almost always 100% let go. Round 2: around the 6 month mark (depending on org could be as soon as 4 months, could take 12 months) This is when the new executives have had time to figure out the new org charts and middle management gets shaken up a bit. Teams officially combine, lower level VP's, Exec Directors, Directors, etc depending on the size of the org and have finished their power struggle and have either won or lost. Usually not a lot of worker bees affected in this round, unless entire teams are nuked, but it's the roughest time for middle management Round 3: Generally 12 months post acquisition (could be 18 or longer, it depends). Most integration and migration activities should be done, knowledge transfer, integrations, whatever, and you'll start to see targeted cuts across the workforce. This depends really. We never had geographical overlap with the companies that bought us, so site support and local IT were never touched. Many times enough folks have left over the last year this isn't too bad. Now the above observations were during relatively normal economic times. No major stress to cut a ton of money or anything like that. These were also acquisitions where we folded into the new parent company. Sometimes you get bought and just get left alone to do your own thing for a while. That happened to some folks I worked with when Google bought Motorola. jaegerx posted:What loving archaic system still only allows 8 character user names and never deletes old accounts. OOOH I KNOW I KNOW Peoplesoft or some other ancient HR system. A couple environments ago we could never delete an AD account because it would gently caress everything up between the HR system and AD. skipdogg fucked around with this message at 00:05 on Jan 4, 2024 |
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Jan 4, 2024 00:01
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jaegerx posted:What loving archaic system still only allows 8 character user names and never deletes old accounts. Wait until you hear about the PHP password hashing function that only checks the first 8 characters of the password and ignores the rest
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Jan 4, 2024 00:05
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