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Randy Travesty posted:I manage a sales org. I would say that making your sales staff make over 6 calls an hour is incredibly unhelpful, unless your business is scamming old demented people.
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Jan 17, 2024 19:42
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Some of these return authorizations I see on Amazon are the wildest and dumbest reasons ever. A lot of people are also committing blatant mail fraud in broad daylight. If there were a hotline I could call to get people arrested for cash, I would be a multi-billionaire by now.
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Jan 17, 2024 19:46
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Over the past year I've repeatedly reminded our manager that we need to document our services into the company service portfolio so our bosses don't sign us up to do vaguely related stuff we're not qualified to do or agree to wildly unrealistic schedules. The issue hadn't moved forward because it was supposedly complicated. I finally found out who runs the service portfolio. Turns out the "complicated process" involved filling in a few headings into a spreadsheet. It took 15 minutes, ten of which were spent making sure that was really all.
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Jan 17, 2024 19:57
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Machai posted:My wife's company is now requiring employees to write reviews of other employees that are publicly posted in Slack. They will be used during annual reviews.  Does HR want the company to implode?
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Jan 17, 2024 20:19
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Machai posted:My wife's company is now requiring employees to write reviews of other employees that are publicly posted in Slack. They will be used during annual reviews. Are the reviews anonymous? Are the c-levels included? 
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Jan 17, 2024 20:32
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TehRedWheelbarrow posted:printers should have a service contract. dont do printers. printers are the devil. At my previous gig, I had the horrible task of closing out an office who'd been mismanaged to hell and beyond, losing money year after year, and dragged a lot of decent people's reputations into the mud with them. I was sent to clear out the office because my boss "didn't know what they did down there, and PUFS at lease knew what assets were worth keeping." There's more to unpack there but I want to tell the printer story. By the time I'd been shipped down there everyone was laid off and the office was a ghost town. Had been ~20 employees. They had 3-4 decent HP printers like you'd find in a small office back then, or nice home office now. And a giant gently caress-off office Xerox printer that frankly I couldn't see our org needing, ever. As I was liquidating what I could, junking more, that drat printer kept being a problem. We found out it was under a service contract that would cost $15k to break. Just one of the amazing management decisions made in that office. But ultimately overseen by my boss who again "didn't know what they did down there." Those months were the worst in my career. A few years ago I had a gov't interview where they did one of those "tell us about a challenging time in your career" START questions and my eye started to tic. I run into that old office manager every couple of years at industry events and my blood boils.
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Jan 17, 2024 20:48
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Randy Travesty posted:I manage a sales org. You can just subcontract the YouTube watching to me, my rates are very reasonable.
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Jan 17, 2024 21:29
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fifty cold calls a day? gently caress. nevermind i'll take the printers.
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Jan 17, 2024 21:41
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I assume they are not exactly mining a hot vein of juicy leads. I assume you talk to like 10 humans and maybe start cooking 0.25 orders for each block of 50. Like this is just normal outside sales of widgets or cheap services? If you're not otherwise utilized with sure leads you're spinning the virtual rolodex in your CRM until you are.
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Jan 17, 2024 22:15
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Outrail posted:Are the reviews anonymous? Anonymous to you, me, and the other people in the trenches? Sure. Anonymous to the supervisors and anyone in charge? LMAO. poo poo, even beyond being cynical truly anonymous peer reviews of fellow employees would be a legal nightmare.
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Jan 17, 2024 22:40
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Can't imagine cold calling in 2024. I don't even answer calls from my wife.
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Jan 17, 2024 23:37
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Whenever someone calls me I typically tell them to put whatever they want me to do in an email and send it to me. This is both to create a paper trail and because there is like an 80% chance I will forget everything I talked about on the phone within five minutes of hanging up.
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Jan 17, 2024 23:40
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Randy Travesty posted:I hope I fail into another promotion so hard I get told to never sell a thing personally again. This is called the Barudak Gambit
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Jan 17, 2024 23:55
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TraderStav posted:Can't imagine cold calling in 2024. I sit near a dude in sales that has to do cold calls and 99.99% of the time he never even gets to finish his first sentence before they hang up on him. It's rough as hell to listen to. wash bucket fucked around with this message at 00:19 on Jan 18, 2024 |
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Jan 18, 2024 00:14
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I keep cold callers talking until they hang up on me Feels like a little victory every time and I’m usually on the clock when they call so it’s not like I’m wasting my own time really
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Jan 18, 2024 00:16
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wash bucket posted:I sit near a dude in sales that has to do cold calls and 99.99% of the time he never even gets to finish his first sentence before they hang up on him. It's rough as hell to listen to. There’s an opposite to this problem too. The other day I went to call a customer, and the guy answered the phone, yelled “I’m not buying what you’re selling!” and hung up. He then called the next week upset, because we never called to tell him his order was ready.
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Jan 18, 2024 03:34
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Domus posted:There’s an opposite to this problem too. The other day I went to call a customer, and the guy answered the phone, yelled “I’m not buying what you’re selling!” and hung up. Hmm, seems like everyone getting 20+ scam phone calls every day for the last decade has undermined a vital piece of infrastructure.
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Jan 18, 2024 03:40
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Randy Travesty posted:fifty dials out a day. Fifty cold calls a day?! ACID PIT
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Jan 18, 2024 04:03
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Randy Travesty posted:People didn't know they had to make phone calls out to prospect. At all. They just thought business would show up. So I made them all standardized reports and told them make fifty dials out a day. Not hard. are these people who gave their info willingly for the product/service at some point in the past and just were never followed up, or is this straight-up "buy cold call contacts off the internet" cold calling? big difference here A Sneaker Broker posted:Some of these return authorizations I see on Amazon are the wildest and dumbest reasons ever. A lot of people are also committing blatant mail fraud in broad daylight. If there were a hotline I could call to get people arrested for cash, I would be a multi-billionaire by now. go on...
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Jan 18, 2024 04:46
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hazed glam posted:are these people who gave their info willingly for the product/service at some point in the past and just were never followed up, or is this straight-up "buy cold call contacts off the internet" cold calling? big difference here business to business, hot leads - as in calling people back, and most go straight to voicemail so you're likely leaving them a voicemail, at which point you will also send an email, and then you will largely conduct business via email and face to face meetings. fifty dials out a day is usually about 2 hours, because out of fifty dials, you will probably get maybe 8 conversations. 6 will likely be their admin who will either transfer you to voicemail, or will take a message to call you back. that's just, that's the business. when you do talk to someone, or get a call back, you'll do a probe and profile on them to figure out what they need (i.e., ask questions, idiot), and then figure out if you're going to meet them face to face or via teams or whatever, or if you're going to just go here's some rates and product training and sales materials, godspeed, call me if you need poo poo.
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Jan 18, 2024 05:06
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It's a straight up wholesale job. That's wholesaling. It's boring and ultimately not in line with my core values on a grand scale, but I am sick and need insurance, and I like living inside.
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Jan 18, 2024 05:31
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I got told we have to stop selling again, so Ill present a plan next week about what I would do, if I was supposed to be doing something.
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Jan 18, 2024 16:17
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Barudak posted:I got told we have to stop selling again, so Ill present a plan next week about what I would do, if I was supposed to be doing something. Your boss, after the presentation: “Thank you Badudak, now we know exactly what not to do so we can continue to not sell. This is top-notch work as always, never change.”
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Jan 18, 2024 17:34
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Slack review of Barudak: "He's in sales, he never sells anything. 5 stars."
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Jan 18, 2024 17:46
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Met our quota of not selling for x months in a row
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Jan 18, 2024 18:04
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Once one has a baseline of 0u sold in a period, how does one metric improvements? What is the growth % in Sales Not Booked year over year? We must measure and document the amount of emptiness and void now.
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Jan 18, 2024 18:12
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Barudak posted:I got told we have to stop selling again, so Ill present a plan next week about what I would do, if I was supposed to be doing something. Do they look at number of sales/cash coming in? Or do they look at overall profitability? Coz if you're selling too much product you could always buy it back from another vendor. Course that could result in your office overflowing with latex sex arses or whatever you're manufacturing.
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Jan 18, 2024 18:13
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wash bucket posted:Hmm, seems like everyone getting 20+ scam phone calls every day for the last decade has undermined a vital piece of infrastructure. The thing is, I honestly don't know if we can go back? Even if the scam calls disappeared, we've now adjusted as a society to the idea that people might not always be available by phone. There was definitely a solid century where the expectation was if a phone rings, you run to pick it up. Nowadays, you can't even call most businesses - no one is expecting an average joe to drop what they're doing to pick up a phone call just to chat. No one is offended if you don't pick up (or accuses anyone of 'screening their calls'). It's kinda nice that texts and emails have become default because it gives the responder time to respond when is convenient for them. Plus there's just too many places to reach people nowadays, its inevitable folks will concentrate on the few they can manage. StrangersInTheNight fucked around with this message at 18:37 on Jan 18, 2024 |
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Jan 18, 2024 18:30
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Shame people have taken this to mean you don't need a custom ring tone. Who doesn't want a box in your pocket that plays a song whenever someone dies or wants to sell you an extended warranty on your car?
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Jan 18, 2024 18:34
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Cyrano4747 posted:Anonymous to you, me, and the other people in the trenches? Sure. Lol, nah They made a Slack channel for people to post them in. Everyone can see who wrote each review.
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Jan 18, 2024 20:11
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Machai posted:
"Please only post your annual peer reviews to #thunderdome."
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Jan 18, 2024 20:13
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We were doing a meeting to explain what we were doing to our boss bc he doesn't read the emails we send every week explaining what we were doing and he just..... Walked out halfway through. At least he didn't fall asleep and snore like in the last three in person interviews we've had, so it's a step in the right direction
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Jan 18, 2024 20:23
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Machai posted:Lol, nah lol this is some Dr. Evil poo poo. Both in terms of intent and execution.
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Jan 18, 2024 20:24
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id say that as a good precedent to walk out of his meeting. what the hell is wrong with people.
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Jan 18, 2024 20:24
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I always operate under the assumption that they are never, ever anonymous. My old manager would see the answers HR would send her from these "anonymous" reviews and she know who it was by the way the person wrote stuff, and she'd hold a grudge. The whole slack reviews thing is vile.
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Jan 18, 2024 21:47
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Spaced God posted:We were doing a meeting to explain what we were doing to our boss bc he doesn't read the emails we send every week explaining what we were doing and he just..... Walked out halfway through.  Who the gently caress does that?
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Jan 18, 2024 22:43
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RocketMermaid posted:
you're jealous
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Jan 18, 2024 23:07
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mllaneza posted:We now have: I will say that the label printers I manage are fairly innocent compared to a big MFD (or the Server 2008 or somesuch print server it's connected through). Sure, they forget their label widths now and then, and the 10 year old one sometimes needs a restart to get back on the network. But I still kind of like the dumb little things.
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Jan 18, 2024 23:22
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Spaced God posted:We were doing a meeting to explain what we were doing to our boss bc he doesn't read the emails we send every week explaining what we were doing and he just..... Walked out halfway through. Your manager is a cat. Sorry you had to find out this way.
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Jan 18, 2024 23:23
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Since we're talking about printers any idea why a printer would interfere with an ABI3500 on a network? If this printer is printing anything the instrument locks up and fails the task it was doing?
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Jan 19, 2024 00:18
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