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I've had good experiences with Nutanix support.
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Feb 6, 2024 17:31
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Anybody with good support has good support "for now", until some bean counter decides that agents having utilisation below 70% means they need to lay off hundreds of people.Cyks posted:I have free applications that support SAML how in the world does luxerone justify trying to charge 10k for setup and $250/month extra for the feature. At least you're finding out before you buy it. The setup fee is because you know it's the jankiest implementation you've ever seen and that price has been set to put people off.
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Feb 6, 2024 17:36
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Pure support has been consistently fantastic for a long time, that’s about the only vendor I can say that about.
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Feb 6, 2024 17:41
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Thanks Ants posted:At least you're finding out before you buy it. The setup fee is because you know it's the jankiest implementation you've ever seen and that price has been set to put people off. Probably getting close to about ten apps in the last seven years that I’ve had to hand-hold a vendor through implementing SSO for the first time. It has gotten a lot easier over the years.
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Feb 6, 2024 17:44
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Third c-level I reported to in 1.5 years got fired. Lol.
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Feb 6, 2024 17:50
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Cyks posted:I have free applications that support SAML how in the world does luxerone justify trying to charge 10k for setup and $250/month extra for the feature. https://sso.tax
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Feb 6, 2024 17:51
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teethgrinder posted:Third c-level I reported to in 1.5 years got fired. Lol. nice
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Feb 6, 2024 17:56
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Thanks Ants posted:Anybody with good support has good support "for now", until some bean counter decides that agents having utilisation below 70% means they need to lay off hundreds of people. Most likely. I reached out to support about 4 weeks ago asking if they supported SSO as there’s literally an SSO button on the login portal but they said no. Then a few weeks later they followed up saying actually they do and then it took another two weeks to get the estimate.
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Feb 6, 2024 18:01
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I haven't had to use them much but every time I've reached out to PDQ support they've been lightning-fast and easy to talk to
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Feb 6, 2024 18:21
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devmd01 posted:Probably getting close to about ten apps in the last seven years that I’ve had to hand-hold a vendor through implementing SSO for the first time. It has gotten a lot easier over the years. If I paid a fee to have SAML implemented and I was expected to do that I'd be conferencing our sales rep in and explaining how it was going to be free Cyks posted:Most likely. I reached out to support about 4 weeks ago asking if they supported SSO as there’s literally an SSO button on the login portal but they said no. Then a few weeks later they followed up saying actually they do and then it took another two weeks to get the estimate.  it's already using Auth0 and they're charging 10k to connect it to Entra. SSO users are probably paying their entire directory bill at this point.https://auth0.com/docs/authenticate/identity-providers/enterprise-identity-providers/azure-active-directory/v2 Thanks Ants fucked around with this message at 18:33 on Feb 6, 2024 |
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Feb 6, 2024 18:30
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I remember integrating some ibm product with adfs and not only was it a 5 figure setup we needed to manually rotate the certificate once a year
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Feb 6, 2024 18:38
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Cyks posted:I have free applications that support SAML how in the world does luxerone justify trying to charge 10k for setup and $250/month extra for the feature. Man, gently caress SAML Tax, I hate that poo poo. It's a standard that takes like zero time and effort to implement, I don't know why companies think they can get away with charging for it.
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Feb 6, 2024 18:58
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my boss doesn't want to SSO because it's a "security risk" relately i'm really burnt out and been doing the bare minimum because i'm tired of being the only competent person we're basically a department running RAID-0
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Feb 6, 2024 19:01
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good job Microsoft
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Feb 6, 2024 19:21
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tokin opposition posted:my boss doesn't want to SSO because it's a "security risk" um
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Feb 6, 2024 19:24
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tokin opposition posted:my boss doesn't want to SSO because it's a "security risk" hell is real
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Feb 6, 2024 19:32
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I got one better. The new org that purchased this company doesn't allow sub companies to do SSO in the tenant they're moving us to, so all the apps that we configured with SSO is going back to individual logins.
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Feb 6, 2024 19:33
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SSO owns from a vendor point of view because if you offer it you don't need to do your own authentication. Build integrations with OAuth for Google Workspace and Entra and what else is there to cover? You can charge more if someone wants to use ADFS if you want.
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Feb 6, 2024 19:36
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tokin opposition posted:my boss doesn't want to SSO because it's a "security risk" Sounds like you need to polish the ole resume. What a shitshow!
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Feb 6, 2024 19:37
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GreenNight posted:I got one better. The new org that purchased this company doesn't allow sub companies to do SSO in the tenant they're moving us to, so all the apps that we configured with SSO is going back to individual logins. This kind of crap drives me nuts. I'm actually working on fixing this exact stupidity here. We own licensing just use Entra and tie things together what is wrong with people!
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Feb 6, 2024 19:38
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teethgrinder posted:Third c-level I reported to in 1.5 years got fired. Lol. the firings will continue until number goes up
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Feb 6, 2024 19:38
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I keep wondering if this year will finally be the year where people stop seeing SSO as a new technology, so I keep being disappointed
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Feb 6, 2024 19:38
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Potato Salad posted:I keep wondering if this year will finally be the year where people stop seeing SSO as a new technology, so I keep being disappointed Until all of these greybeards who are afraid of change die or retire, no it will never be that year.
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Feb 6, 2024 19:40
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Clearly having more login attempts will REDUCE the amount of chances bad actors have to lift your account info!
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Feb 6, 2024 19:41
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"if the SSO provider is com--" shut up "but okta has been br--" gently caress off unless the SSO risk conversation is taking place between two internal departments with at least a hundred employees each, nobody amongst us is large enough to outperform even the worst major SSO provider, I don't care how hilariously bad the okta vuln was
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Feb 6, 2024 19:44
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We got SSO rolled out a handful of years ago and I want to like it, but it's configured in a way that every new internal website I visit every day requires me to click through the login process again. It's like they figured allowing me to have a single credential was enough and none of the convenience features deserved attention.
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Feb 6, 2024 19:44
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xzzy posted:We got SSO rolled out a handful of years ago and I want to like it, but it's configured in a way that every new internal website I visit every day requires me to click through the login process again. It's like they figured allowing me to have a single credential was enough and none of the convenience features deserved attention. We also have this. It's a result of someone hitting a checkbox because somebody told them to (cybersecurity insurance, whatever) and didn't actually care to make it good
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Feb 6, 2024 19:47
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xzzy posted:We got SSO rolled out a handful of years ago and I want to like it, but it's configured in a way that every new internal website I visit every day requires me to click through the login process again. It's like they figured allowing me to have a single credential was enough and none of the convenience features deserved attention. I feel like I was in your place a little while ago, by any chance did you have something other than Entra / AAD as your core IAM?
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Feb 6, 2024 19:48
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or something other than your core IAM doing the SSO
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Feb 6, 2024 19:49
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It's shibboleth in front of entra (still hate that name, gently caress you microsoft) but other than that it's a black box to me, that department is in a completely different tree of the org chart.
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Feb 6, 2024 19:54
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Cyks posted:I have free applications that support SAML how in the world does luxerone justify trying to charge 10k for setup and $250/month extra for the feature. Lmao, Athena wants $9,000 for an API server that wouldn’t be getting crazy traffic. It’s all grift. devmd01 posted:Probably getting close to about ten apps in the last seven years that I’ve had to hand-hold a vendor through implementing SSO for the first time. It has gotten a lot easier over the years. Ran into this with Athena too, they also said that it was configured months before go live and wouldn’t you know they didn’t get it fixed until a month later. Oh and then they didn’t set the refresh token to update correctly so everyone remote would be disconnected after 30 minutes if they left a window open. For a month. A month in which they tried to blame us for it. tehinternet fucked around with this message at 20:19 on Feb 6, 2024 |
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Feb 6, 2024 20:13
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BIG FLUFFY DOG posted:What vendors have good support because in my experience everyone either has awful support or is in the process of getting rid of the last vestiges of good support as they move everything to AI chatbots and offshore call centers they train to refer to the first company they hear mentioned I’m pretty happy with AWS support. Also dealing Elastic support was not bad either (adding new features/bugfixes is a different story, but which vendor does that properly anyways).
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Feb 6, 2024 20:24
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Good support is only good until new management or the company gets bought out
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Feb 6, 2024 20:29
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LochNessMonster posted:I’m pretty happy with AWS support. Also dealing Elastic support was not bad either (adding new features/bugfixes is a different story, but which vendor does that properly anyways). Elastic support is pretty good! Cloud provider support has been generally okay at best, with a dishonourable mention going to Azure whose support is utterly useless.
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Feb 6, 2024 20:58
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Cat Army
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Lol just found out via looking at my boss' calendar that we're hiring a consultant for SharePoint now while still not having enough people to do help desk now. gently caress this place it's never getting better
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Feb 6, 2024 22:37
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klosterdev posted:Good support is only good until new management or the company gets bought out lol yeah. Supervisor got promoted to being our manager and we went from maybe once a week where someone’s call wouldn’t get answered immediately to having people be in available be something that happens maybe twice a day in 6 months Thank god I’m leaving
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Feb 6, 2024 23:51
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xzzy posted:We got SSO rolled out a handful of years ago and I want to like it, but it's configured in a way that every new internal website I visit every day requires me to click through the login process again. It's like they figured allowing me to have a single credential was enough and none of the convenience features deserved attention.
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Feb 6, 2024 23:53
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Looking forward to the day we pull the trigger on activating device based authentication via Okta's fastpass/Okta Verify thing. We already use it on my team and it definitely speeds things up tremendously. Should even out a lot of the mfa-based complaints.
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Feb 6, 2024 23:59
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I'm so glad tokin opposition has taken A Frosty Witch's thread role of "my manager's picture is in the Wikipedia entry for malicious incompetence".
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Feb 7, 2024 00:16
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tokin opposition posted:Lol just found out via looking at my boss' calendar that we're hiring a consultant for SharePoint now while still not having enough people to do help desk now. gently caress this place it's never getting better 
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Feb 7, 2024 00:33
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