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How hosed are you re: refunds if you did the LTI gift thing? I'm guessing pretty hosed? 
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Feb 4, 2016 11:38
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LITERALLY MY FETISH posted:then there was the lady who hosed some guy to pay for her epic mount in wow An epic mount for an epic mount seems like a fair exchange
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Feb 4, 2016 11:38
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Daztek posted:How hosed are you re: refunds if you did the LTI gift thing? I'm guessing pretty hosed? That poo poo is going to backfire on them so hard it'll be unreal.
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Feb 4, 2016 11:39
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AP posted:What did you send them again and when were the ships/packages bought? WhiskeyWhiskers posted:
I bought it in November of 2013.
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Feb 4, 2016 11:39
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Or will it? I don't know, it's actually pretty hard to predict how the mentally ill star cultist community reacts
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Feb 4, 2016 11:40
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aside from 'thanks ben'
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Feb 4, 2016 11:40
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So far so good, the installer seems to be stuck installing directX and apparently something about it made my network stuff go completely wonky.
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Feb 4, 2016 11:44
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HapiMerchant posted:he's an aussie, so under his county's laws companies must provide a refund for digital goods. CiG was wise for once and did not go to bat against the aussies gov't. Yeah, and there have been cases before of non-Australian companies offering digital goods for sale in Australia, refusing to give refunds, and the ACCC taking them to town. With a little bit of research CIG would realise that they don't have a legal leg to stand on. Australian consumer law is pretty good (comparatively speaking).
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Feb 4, 2016 11:44
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Jobbo_Fett posted:"We aren't obligated to offer you a refund!" Yeah, I hate it when you have to make exceptions such as following the law. It makes things so much more complicated than they would otherwise be. 
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Feb 4, 2016 11:44
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Friendly Tumour posted:Or will it? I don't know, it's actually pretty hard to predict how the mentally ill star cultist community reacts Star Citizen is like the first holodeck for these people, no matter if they're getting drained of all their money, oxygen or blood, drat it all it's a fukkin' holodeck, the future is here bless christ roberts
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Feb 4, 2016 11:45
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Booourns posted:This thread would be a lot more fun if you could actually read it. You seem sad. Have a catte watching football   PAAAAARRRRRP
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Feb 4, 2016 11:46
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Ledenko posted:I think I'm gonna make an account and try this thing for free and document my findings. I did it yesterday. It was bad, like way worse than I expected.
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Feb 4, 2016 11:47
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Well, I'm now waiting for the download to complete, should take an hour. Here are my notes so far:quote:Sign up, do not receive confirmation email
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Feb 4, 2016 11:55
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Wafflz posted:infamous brony citizen target acquired You are my hero chrisrobertssalute.jpg
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Feb 4, 2016 11:59
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If all of this comes to the point where it ends up in court then how will CIG say it hasn't broken any laws? There's the "donation" thing yeah, but surely they've overstepped the boundaries with the refund stuff?
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Feb 4, 2016 11:59
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ewe2 posted:You seem sad. Have a catte watching football That catte is quietly bemoaning his choice in mate, as she yells at him for the umpteenth time to not leave the litterbox cover up
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Feb 4, 2016 11:59
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Brazilianpeanutwar posted:If all of this comes to the point where it ends up in court then how will CIG say it hasn't broken any laws? There's the "donation" thing yeah, but surely they've overstepped the boundaries with the refund stuff? Seems to be okay in the US, however other countries have much stronger consumer laws. I'm confused about why they were going to challenge that one dude's small claims action in the UK, they have not got a leg to stand on.
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Feb 4, 2016 12:04
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alphabettitouretti posted:Seems to be okay in the US, however other countries have much stronger consumer laws. I'm confused about why they were going to challenge that one dude's small claims action in the UK, they have not got a leg to stand on. probably hoping to intimidate him into backing down or settling rather than going to court. can't let those floodgates open, they'll never shut them again
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Feb 4, 2016 12:06
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Daztek posted:How hosed are you re: refunds if you did the LTI gift thing? I'm guessing pretty hosed? Not only will you not get a refund, you'll likely get an additional bill when the other party does a chargeback. See you in debtors' prison Commando! 07 (Unless you come from a nation of bar tending ex cons with strangely good consumer rights in which case CIG will poo poo themselves) KM Scorchio fucked around with this message at 12:12 on Feb 4, 2016 |
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Feb 4, 2016 12:08
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Brazilianpeanutwar posted:If all of this comes to the point where it ends up in court then how will CIG say it hasn't broken any laws? There's the "donation" thing yeah, but surely they've overstepped the boundaries with the refund stuff? Depends on their internal finances that they don't talk about or release. Also, the people getting refunds from companies that aren't Cloud Imperium Games is some pretty shady poo poo.
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Feb 4, 2016 12:09
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alphabettitouretti posted:Seems to be okay in the US, however other countries have much stronger consumer laws. I'm confused about why they were going to challenge that one dude's small claims action in the UK, they have not got a leg to stand on. But but but in the TOS we clearly state we only have to abide by the law in California - you can't use UK/Australian/EU law against us! You signed that TOS!
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Feb 4, 2016 12:09
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Gilganixon posted:probably hoping to intimidate him into backing down or settling rather than going to court. can't let those floodgates open, they'll never shut them again Yeah, or that he'll make a mistake so they can win on a technicality. Still a dangerous game to play though. If he wins you've opened the floodgates by yourself, surely better to quietly pay up and shut them down before it goes all legal. But then it is CIG and they don't really do sensible decision. Maybe they could threaten to melt his ships if he doesn't fold.
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Feb 4, 2016 12:11
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CROWS EVERYWHERE posted:But but but in the TOS we clearly state we only have to abide by the law in California - you can't use UK/Australian/EU law against us! You signed that TOS*! *CiG has no way of proving which TOS you signed, and changes them to suit their needs
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Feb 4, 2016 12:12
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Mendrian posted:What do people mean in chat when they say 'it took me a half hour to set this up'. I've seen it in old chat complaint threads and on reddit to. What are they 'setting up'? I keep imagining some kind of steampunk engine that slowly spits out a ship or something idgi
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Feb 4, 2016 12:14
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I'm so amazingly happy right now. It was only $80, but it feels really good to have stood my ground on some real bullshit.
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Feb 4, 2016 12:20
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WhiskeyWhiskers posted:I'm so amazingly happy right now. It was only $80, but it feels really good to have stood my ground on some real bullshit. so i won't be seeing you in the 'verse?
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Feb 4, 2016 12:20
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HapiMerchant posted:he's an aussie, so under his county's laws companies must provide a refund for digital goods. CiG was wise for once and did not go to bat against the aussies gov't. Yes, and in the EU they must refund up to 14 days after delivery of the last item bought in a bundle (SQ42). However making them do something they by law have to do, appears harder in the EU than Australia, I assume they are more scared of the Australian complaint system than trading standards in the UK etc. AP fucked around with this message at 12:26 on Feb 4, 2016 |
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Feb 4, 2016 12:21
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WhiskeyWhiskers posted:
how much was the refund for?
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Feb 4, 2016 12:23
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Gilganixon posted:so i won't be seeing you in the 'verse? Well I'm hoping to win the CIG writing competition with my entry, "Gorn with the solar wind." So I'll probably reinvest my winnings from that into a new space vessel.
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Feb 4, 2016 12:23
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Agrajag posted:how much was the refund for? $80.
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Feb 4, 2016 12:23
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WhiskeyWhiskers posted:
Thanks I've just sent my denied request back too.
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Feb 4, 2016 12:24
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WhiskeyWhiskers posted:I'm so amazingly happy right now. It was only $80, but it feels really good to have stood my ground on some real bullshit. Yeah I got my $250 back in December. I had written that money off but there was a big push for refunds in the thread so I went ahead and filed for one in early November and it paid off, a very pleasant surprise.
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Feb 4, 2016 12:24
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alphabettitouretti posted:Seems to be okay in the US, however other countries have much stronger consumer laws. I'm confused about why they were going to challenge that one dude's small claims action in the UK, they have not got a leg to stand on. Absolutely not ok in the US. Chargeback cases heavily favor the consumer and burden of proof of product delivery falls on the company. CIG did not deliver a product which was paid for. They can spout their donation pledge bullshit all they want, that's not how the banks see it. Even if they quote their TOS while fighting a chargeback case they'll lose. All that needs to be said is their TOS changed before the expected release date. Edit- If they deny your refund initiate a chargeback. You'll win. Romes128 fucked around with this message at 12:28 on Feb 4, 2016 |
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Feb 4, 2016 12:25
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Trying to get refunded and avoid bans through off sites is the only real game play SC has to offer.
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Feb 4, 2016 12:27
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Romes128 posted:Absolutely not ok in the US. curious to see if there have been any goons here who have had their banks refuse to do a chargeback.
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Feb 4, 2016 12:29
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Agrajag posted:curious to see if there have been any goons here who have had their banks refuse to do a chargeback. Only time I've ever heard of that was if the account was changed or closed. You're out of luck if you no longer have the same account you made the purchase with. Banks can't refuse to do a chargeback. They must investing every case brought to them, no matter how trivial.
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Feb 4, 2016 12:31
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Feb 4, 2016 12:35
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Agrajag posted:curious to see if there have been any goons here who have had their banks refuse to do a chargeback. I remember someone being denied a chargeback because the purchase had been almost 3 years before.
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Feb 4, 2016 12:35
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Actually now I'm curious about CIGs PCI compliance since people have received refunds from a different entity that charged them.
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Feb 4, 2016 12:37
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WhiskeyWhiskers posted:I'm so amazingly happy right now. It was only $80, but it feels really good to have stood my ground on some real bullshit. straya mate
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Feb 4, 2016 12:37
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