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Sith Happens posted:
I know someone at Samsung and you need to know this. There is a defect in all HLS Samsung DLP sets, especially your set. When the light tunnel gets hot enough the glue in the optical module melts causing the picture to become blurry. There is no fix for the problem. If they replace the optical engine, it uses the same glue and it will become blurry again. They should have a recall, but they won't. They'd rather screw you over with multiple repairs or with a new set with the same exact problem. Just leting you know. I would return the set and never ever buy Samsung DLP's. The LCDs are ok, but the Plasma and DLP are pieces of poo poo.
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Mar 21, 2007 05:54
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| # ¿ May 5, 2024 17:16 |
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theflux posted:I thought this was an issue with the old light engine design, but has since been fixed. Are you saying the redesigned new light engine has the same problem? If the light engine was repaired in the United States, than the engine has the new glue. But the repair center that refurbs these engines is tiny and does very few a day. Most of these sets end up getting exchanged under warranty with the same model using the same glue. To really understand why buying a Samsung set is a nightmare you'll have to understand how they work. This is how Samsung releases a set in the US. After a set is designed, the initial production is done in Korea. This will be the first version of the set. They then will create a second, third, and sometimes fourth version of the set without notifying anyone in the United States. They then pass of production of repair parts to Mexico. These versions create a huge confusion and a number of problems. 1. Repairmen have to make multiple trips because they end up ordering parts for the wrong version. 2. This creates a shortage of parts because more parts are ordered than are actually needed. 3. The factories cannot meet the demand for repair parts and the initial parts for the new models are given priority. They end up discontinuing the repair parts in order to produce the new models. 4. This makes it so your brand new set already has parts that will no longer be produced. So as soon as you are out of warranty you are screwed. My advice is don't buy Samsuck set. They don't really give a poo poo about you once they have you money. Out of warranty + Need Parts = SOL
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Mar 21, 2007 07:04
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