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Mooktastical
Jan 8, 2008

baquerd posted:

It helps if you pity them for what they are and tell yourself it won't last forever. Oh, and get this out of your system before college. If you've already been, I'm sorry. If you're not going, consider a trade school.
This is great advice. What helps me is that old quote, "that which does not kill me, makes me stronger." Dealing with this kind of vitriol at least makes one less likely to perpetuate it, I hope.

I do night stock. I stock pet food, cat litter, paper towels, and toilet paper. My employer is a union shop. What this means is that any employee that is lazy or incompetent is shielded from getting what they deserve, while the rest of us have union dues deducted from our pay. That being said, I know unions are a necessary evil, and I even support mine despite my grievances.

The only reason I'm bringing it up it all is one of my fellow employees, who we'll call "Jim". "Jim" is from Ghana, and has accepted the lord Jesus Christ as his personal savior. He's quite fun to troll, when the opportunity arises. "Jim" also moves slower than molasses in January. He is not expected to improve, or even approach the productivity level of a normal adult. Normally, this would be accepted, but he recently got a second job, and had to request to come in later than the normal 11-7 shift. This allowed my ingenious bosses to cut his hours down from full time to less than even part time.

Toward the end of the night, after I was done stocking the dogfood isle, my supervisor asks if I'm going to be able to fit everything in with my other backstock. I tell him that I doubt it, as the skid that holds the 20+ lbs. bags is full to the point of being unstable. I ask him if I can work it, so as to clear some room off of it and make it more stable. This is when he tells me that I was obviously going slow tonight, and refuses. While we're having this conversation, I glance at the clock on my phone, and it's 5:14. I'm supposed to be done by 5 so I can pretty up the store with the rest of the wage-slaves. Tonight, however, I'll be doing some of "Jim's" isle during that time, since he will be sent home after 4 hours. Anyway, I go back into the stock room, and I start putting everything away. The little stuff fits onto its assigned carts without issue, but the skid of dog food is about 4 or 5 feet tall, and wobbles as I lift it up onto its assigned spot in the racks. Predictably, one of the 50 pounders falls off. On the way down, the raised handle of one of the carts breaks its fall, and it splits, spilling dog food everywhere. When I'm almost done cleaning up the mess, my supervisor comes in and quietly says, "Don't put this back up, I'll work it." :doh:

So I get it all picked up, and on my way out, I glance at the time. It's 5:48. I wasted about a half an hour due to an easily foreseeable pseudo-accident. Awesome. So I throw "Jim's" last skid in about 40 minutes. In this time, the rest of the crew has gotten the store all pretty-like, and I'm free to throw that huag skid of dog food. I end up getting it done with plenty of time to still clock off, with 5 precious minutes to spare.

Before I wrote this post, I didn't think it'd have so many :words:. My apologies on that, hopefully it isn't a pain to read...

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Mooktastical
Jan 8, 2008
So I've been working 10pm-6am (Thursday through Monday nights) at a gas station since July of 2011. In that time, I've been robbed twice, and the store has been robbed 5 times. I've been threatened because I wouldn't sell beer after all alcohol sales are legally required to stop. I've been insulted many times for not allowing 2nd party sales or obvious credit card fraud. I've gotten my rear end chewed out for not doing enough on truck nights, regardless of how long it takes to get the store ready for the morning or how many customers I might have to take. The 3 bosses I've had besides the one I have now all threatened either write-ups or firing if loving candy sales didn't improve. The donut guy told me last night that out of the 15 stations he delivers to, I'm the only one that's been there since he started.

I've also met tons of different people, from all walks of life. I hear all kinds of poo poo. It's amazing how much people are willing to tell you if you make it obvious you're paying attention.

Well, my notice is in. One of my regulars got me in at a call center, where you dispatch techs and put in work order numbers. My new hours are 8:30a-5p, weekdays. :smug:

Edit:

Buggiezor posted:

Don't you love that?
"Oh my bike broke, can I exchange, I have the receipt."
"Sure just bring it in and we'll get you a new one"
"...oh..I have to bring it in..? That's a lot of hassle. Can't you just give me a new one? I'm going to throw the old one out."
"Yeah, no. Bring the broken one in or no exchange."
"Uggghhhhh :gonk:"

I'm your 7Up guy! I got these sunglasses a couple weeks ago, and (your boss' name here) said not to get 'em, but my daughters just couldn't resist. Did I mention I'm your 7Up guy? Do I have a receipt? Why no, I conveniently lost it. I'm your 7Up guy! Do a bro a solid!

Mooktastical fucked around with this message at 11:57 on May 13, 2013

Mooktastical
Jan 8, 2008

The Lord Bude posted:

If the friend was beating his wife, instead of stealing cigarettes, would people still think it was ok to ignore it? A crime is a crime. The punishment may vary depending on the severity of the crime, but anyone who breaks the law needs to be caught and punished, what they did has no bearing on the extent to which this is true.

I mostly agree with the rest of your post, but that part is loving dumb. Financial loss by a corporation is in no way comparable to domestic abuse.

By the way, I've turned in any and every thief I've ever encountered, but I do define theft as excluding poo poo that would be thrown away otherwise.

Mooktastical
Jan 8, 2008

slingshot effect posted:

I know your whole gimmick in this thread is to make yourself sound like a Herculean superman of retail & paint Australia as some kind of socialist workers paradise, but c'mon dude, at least try to bat within a faint echo of reality.

How dare you speak to the outdate champion in such a manner!

Mooktastical
Jan 8, 2008

Kimmalah posted:

Yeah like I mentioned earlier I got the umpteenth lecture about how bad my e-mail numbers were, then got accused of lying when I told him that I was asking every single customer and they were just saying no (most won't even let me finish the sentence). Then he proceeded to tell me that I just shouldn't take no for an answer and that he would prefer to get a complaint/lose customers due to cashiers harassing them like crazy than me having bad numbers. I was honestly tempted to actually start asking people by mentioning I might get fired for it, since apparently he doesn't mind if people complain! That combined with a few calls from other jobs kind of just made me say "gently caress it" at that point.

Every boss I had at my last job threatened to write up/fire people for not selling the stupid candy at the registers. There were district-wide competitions for that poo poo, where the lowest performing stations would get talked to by the DM. Ours was consistently in the bottom 5. I called their bluff every single time. I never got written up. If you're productive and upbeat, who gives a poo poo if you're meeting those stupid metrics. The idiots pursuing those metrics at the expense of getting people in the door are the snake eating its own tail, and they're better off with the (nonexistant) quality of employee that they're implicitly pursuing.

Mooktastical
Jan 8, 2008
I guess I just take the whole sales thing as part of the retail paradigm. The business I used to work for, a gas station, made the gross majority of its money selling lovely food and fountain/bottled pop at ludicrous markup, so I understood why it was done, to squeeze every possible cent out of us that they could. Even though I disagreed with the business model at a fundamental level, I still just looked at it as par for the course, and didn't spend too much time/energy arguing.

That does suck that they're harping on you so much about it, though. I, too, would rather quit than put up with that dumb poo poo.

Also, there seems to be an inverse relationship between the number of extra sales/emails you get, and the amount of customers you get to shop there. You should point that out before you leave, because gently caress the power that be.

Mooktastical
Jan 8, 2008
My old job paid me $110 out of my 40 hrs of vacation time, and I didn't fight for the rest of it, due to laziness and apathy. Well they gave me 40 hours worth of money a week ago. It might actually balance out all the work I did off the clock.

Mooktastical
Jan 8, 2008

chazburgr posted:

Some kid came up to the register and slapped a $50 Amazon gift card on the counter. Not thinking anything of it, I scanned it up and read him the total. He then starts to mutter "I-I have a coupon for it." Now, I know we straight up don't accept coupons on gift cards, so this immediately piqued my interest and I got giddy like a school girl on school girl Christmas. I give him a quick "Uh huh," and reach for the coupon he pulled out of his coat pocket. And maaaaaan, if this wasn't the sorriest looking knockoff fraudulent internet coupon I had ever seen printed on the soupiest of floppy paper. I just laugh and tell him I can't accept that. I laughed for a solid three minutes after that. Gosh.

That is just adorable. What was his reaction?

Right before I gave notice at my last job, a customer brought a 'coupon' for a free pack of reds obviously printed on regular printer paper, not even card stock. I took it back to the ASM at the time to "ask if I could accept it," and he found it just as funny as I did. The guy just dejectedly nodded his head and left. Hilarious.

Mooktastical
Jan 8, 2008

Kimmalah posted:

Is that weird? I used to get coupons printed on regular paper (not card stock) all the time. Of course our store's gimmick was emailing coupons to customers. I know I've printed a few from the manufacturer online and no one has ever considered it a red flag.
The place I was working would also send coupons in the mail, but you could either scan the barcode or type in the letters/numbers under it to prove they were legitimate. Without having anything like that, you're basically saying "give me a pack of cigarettes because I said so."

Mooktastical
Jan 8, 2008

litany of gulps posted:

Not to mention the fact that abandoned baskets or excessive perishable returns are only a problem in an understaffed store.

I thought that was all of them?

Mooktastical
Jan 8, 2008

*takes a chomp* posted:

My ok with customers being bitchy, angry, abusive or whatever. I can blame society. With coworkers, I don't know who to get angry at.
The fault lies with the person involved in both cases. I'd take the issue up with the department head for cya reasons, so they can't say you were abusive or what have you.

Mooktastical
Jan 8, 2008

Santheb posted:

Unless you get the pissed off, adrenaline fueled rage where your work rate skyrockets. That happens sometimes too.

This was basically me at my last job. I had a psychopathic 6ft 5 coke head as the SM, so suffice it to say I was a highly motivated 3rd shifter. I used caffeine and music to artificially increase my work rate, but their impact paled in comparison to good old fashioned righteous fury.

Mooktastical
Jan 8, 2008
I stopped by my old gas station last night, and it's the same as it ever was. The cool GM is on his way out. May 26 was my last day, and they still haven't found someone to work my old hours. It's almost as if people shouldn't be expected to bust their asses for 8 bucks an hour and no benefits.

Mooktastical
Jan 8, 2008

YF19pilot posted:

As much as I like Christmas music, whatever terrible music streaming service we use often picks terrible songs, or horrible remakes of otherwise decent songs. I don't understand what's so hard about getting some Sinatra or Bing Crosby and the like.

I'd imagine that the licensing rights would be horrifically expensive, or at the very least more expensive than the company is willing to tolerate.

Mooktastical
Jan 8, 2008

Imapanda posted:

Any of you goons have experience working at a gas station?

I got hired today at a nearby Holiday and it's a completely different job than I've done before. (I only have experience with unloading trucks for Macy's and Lowes)

I'm probably overthinking my responsibilities there but I'm still hella nervous. :ohdear:

My last job was at Speedway, primarily 3rd shift.

Doing back stock and checking dates are probably the quickest ways to get in your store manager's good graces. Dry erase boards help immensely for this.

Do shipments come in during your scheduled hours? If so, volunteer to get trained on them. You'll be slow as gently caress at first, but it picks up.

Basically, as long as you spend the time that you're not ringing people up doing work and not on your phone, everything will be awesome.

Mooktastical
Jan 8, 2008

Imapanda posted:

First day there was fine. My second day is today.

The cash register is a whole new beast to me and it just overwhelms me over how much responsibility and learning have to go through it. I'm nervous that I'll learn it too slowly and look bad to my boss.

Nobody gives a poo poo how long it takes to learn register. You'll go fast as hell in no time, since you spend a majority of time on the clock ringing people up. When on register, pay attention and take your time. Being slow is par for the course when you're learning something brand new like that. It's better to have a couple mildly inconvenienced customers than to have hosed up the count.

Mooktastical
Jan 8, 2008
This makes no sense. You want to screen for applicants that are either lucky enough to have the day off that you arbitrarily picked as the interview date, or to sabotage their current employer for the mere chance of getting hired by you.

Do you tell them to go gently caress themselves when they give their current employer 2 weeks notice, as well? I just can't imagine you get loyal employees this way.

Mooktastical
Jan 8, 2008
IANAL, but why don't you just go over his head?

Edit: so you put in notice with the new store a week before the date? Was it before they made the schedule? Was the dick ASM the only one you told?

Mooktastical fucked around with this message at 02:28 on May 25, 2014

Mooktastical
Jan 8, 2008
Shocker

Mooktastical
Jan 8, 2008

TheModernAmerican posted:

Thanks for the update. Notice how we were talking about idealized situations and not what actually happens.

This may amaze you, but I do not have a database of every possible price outcome at my local supermarket memorized.

Don't let that stop you from perpetuating a stupid and boring derail!

Mooktastical
Jan 8, 2008

Skulduggery posted:

When I worked retail many many people were fired for that at my store. One woman stole enough points that they were going to press criminal chargers against her

This was a supervisor who had worked at the store for 10+ years

I always wondered why people ever thought that they could get away with this. The cards' main purpose is to track consumer spending. "Hmm, this person has made approximately 50 transactions at the same store today, some of them minutes apart. Wonder why that is." I saw so many people get fired for this stuff at Speedway. The company always caught on almost immediately, too. Morons.

Mooktastical
Jan 8, 2008

Guru Yaekob posted:

I miss first world retail worker problems. :( Now I get to work in an industry where the customer is literally always wrong and the saying is "the customer is always wrong"

Please elaborate.

Mooktastical
Jan 8, 2008
3 days a year is loving criminal

Mooktastical
Jan 8, 2008

Not a Children posted:

If you read what he wrote, they get 3 days of unplanned absences a year in addition to their requested absence pool. That's pretty drat generous, most places I've been will ream you out for just not showing up with no notice even once.
"Most places I've worked mutilated genitals after the second call off, thank god my current employer only takes fingers"

Yes, I understand the difference between sick days and pto, thank you for that. Giving notice that day, even if it's only a couple of hours before your shift starts, generally speaking, is treated differently than a no call no show at every place I've ever worked.

It's still loving stupid to expect that an employee will never be too sick to work more than 3 times a year. That kind of backwards thinking just forces stupid poo poo like the guy is talking about, and has skewed the entire conversation.

Mooktastical
Jan 8, 2008

Pornographic Memory posted:

Look I can understand her coming into work sick and then nagging to be sent home because of an inflexible sick leave policy but really couldn't she have grabbed a bowl or gotten over to a trash can or SOMETHING if she's hovering around them saying "hey i'm totally gonna vomit just you wait"?? Just standing behind a guy you're trying to convince you're sick and puking into your hands is weird.

I guess it teaches me to be thankful my workplace doesn't really penalize people for calling off or needing to be sent home though. If you're sick, you call in ahead of your shift, if you're sick a bunch of days, get a doctor's excuse, and if you're too sick to finish your shift try to hang tight 'til they can find somebody to cover and bring them in unless you literally can't continue working at all in which case gently caress it, go home, management will figure something out.

In a circumstance like that, she never should've come in, and shouldn't have been written up for it, provided she gave enough notice. Corporate policies that force sick people to work are quite dumb

Mooktastical
Jan 8, 2008

Retail Slave posted:

And of course it's your personal fault that your store is out of whatever item the customer just HAS to have, because they couldn't have bought it at any time within the past month.

I now work as a csr in a call center that does maintenance support for large businesses, like sending plumbers to wal marts, for example. The closer it gets to ~Black Friday~, the more pushy and unreasonable these assholes become.

'I'm very sorry you waited until 2 days before the big day to call this critical equipment in. You already told me that you have others that will work for the time being, and the company in question will not send your replacement out until they receive the broken one, and there is no amount of arguing/complaining/demanding that you can do that will have any result whatsoever. I'll tilt at the proverbial windmill for basically any legitimate emergency, but you can gently caress right off, stop wasting my and your time.'

Maybe I should just start lying this year.

Mooktastical
Jan 8, 2008

theacox posted:

If you're not over-promising and under-delivering, you're probably violating company policy and subject to punishment.

They love me, actually, because I will suss out details that end up saving the clients money through warranty recalls, and my numbers are loving ballin, but that doesn't mean that I'm irreplaceable. A lot of my coworkers will say whatever they have to to avoid doing work, and it barely even loving qualifies as work.

Mooktastical
Jan 8, 2008

Magic Underwear posted:

You are a broken human being. I feel really sad that your life has brought you to the point where you're calling someone a "douchnozzle" for getting married.

You are taking the timing of said wedding as a given, when it's anything but.

Mooktastical
Jan 8, 2008

posh spaz posted:

See, I was annoyed the first few weekends there, but once you get used to it it's great. Spend time with friends and family, go for a walk, read a book. So many great things to do.

Edit: Almost forgot to give an update Cookiegate. People seemed to enjoy them. They might be silently plotting against me now, but only time will tell.

Welp, now you did it. You should start sweeping a magnet over your food to check for razor blades, and checking underneath your car for explosives.

Mooktastical
Jan 8, 2008

Irish Joe posted:

Because you took the job willingly, and if you don't like it you should just quit instead of throwing a temper tantrum like a huge baby?

Look at you not only responding to a Warlocke post, but quoting it, too. Shameful poo poo.

Mooktastical
Jan 8, 2008

Nessa posted:

I also love when technologically illiterate customers come into the store and I have to explain what a bluray is and why it won't play on their DVD player. Or better yet, the customers who come looking for cassettes and VHS tapes and have the gall to say VHS is better than DVD and then leave in a huff when we tell them no one sells them anymore.

The fact that these people not only exist but also aren't afraid of flaunting their own technological ignorance simultaneously gives me child like glee and impugns my faith in the species.

Mooktastical
Jan 8, 2008

EugeneJ posted:

But this time she snapped out of her crack-trance, looked at me, and said "why didn't you put the money in my hand"

Honesty would've been the best policy here, imo.

Mooktastical
Jan 8, 2008

Hot Dog Day #82 posted:

I still think of myself as part of the tribe, despite not working in retail myself for the past decade. People being rude to anyone, but hourly employees in particular, really grinds my gears. How hard is it to eek out a "thank you" or "please"? Back when I was working at Best Buy I hardly ever heard those words (or had people who made eye contact when asking questions), so whenever I go into stores I try my hardest to be a decent human being to whomever I am interacting with. It seems the least I can do.

2 years for me but otherwise the same. I think the world would be a better place if everyone had to work a year or 2 in retail or foodservice.

Mooktastical
Jan 8, 2008

LonsomeSon posted:

Well, and I guess also the mystery shitters, that's pretty loving disgusting too...although usually it's more the result of mental illness than it is lack of character.

Not when I do it

Mooktastical
Jan 8, 2008

PCOS Bill posted:

That sounds like the kind of opinion a fascist would hold...

Nazism is a type of fascism though?

Mooktastical
Jan 8, 2008
I could see calling it a gimmick, but imho trolling is a stretch. l don't feel trolled...

Edit: I never knew some whales were dolphins.

Mooktastical fucked around with this message at 07:13 on May 14, 2015

Mooktastical
Jan 8, 2008

thewireguy posted:

I helped build a k mart and someone used the plastic wrap from pallets to wipe their rear end and it was EVERYWHERE!

That sounds highly ineffective!

Mooktastical
Jan 8, 2008

Anora posted:

Found out on Friday that the new help (I'll call them Red) I've gotten on overnight was told not to listen to me by the person who trained her at another store (Blue). I'm now taking her Monday and Tuesday shift (tonight and tomorrow) so she'll be able to see her kid off for a new school year. Which means I will be working with Blue. Joy. And if you want to know how I found out Red isn't listening to me, that conversation went like this:

Red: Did you tell [Manager] I'm not listening to you?
Me: You aren't.
Red: Well, I can't believe you'd do that. You know Blue told me not to listen to you! And I see you going into the back, and I know you're not doing anything back there, I'm not stupid!
Me: [Goes into the back and just sorts the cooler I didn't finish the previous day]

Ugh, the sad part is I showed the manager the coolers (we have two, sectioned off from each other) from the previous day she was talking about, where I "didn't do anything," and he was impressed as now things are not only in the same general area of where they should go, but also in the right cooler. She has also never stocked the cooler, and has no idea how much poo poo is in there.

I actually wouldn't care if she didn't listen to me if she got her job done, but she can't even really manage that. Besides the whole rusty trash can thing (which she or Blue broke the top off, then left it in the bathroom, sitting on the bottom half), she doesn't mop, sweep, restock, know how to check in an order, do paperwork without cheat sheets, or fill up depleted dispensers. Whats worse, Blue showed her how to restock our cigarettes in a way that can cause damage to the area they're stored.

The kicker though, are the food stuffs. We do coffee and Hot Dogs. They're fairly easy to do, but require certain steps in preparation. It takes Red 5 hours to clean the coffee pots, every night, and that is the extent of what she does during that time. Take in mind, other then a quick scrubbing of the outside of the pot, which should be 10 minutes max for all of them, most of it is cleaning the inside. This is solved by simply emptying the pot in the sink, running a medium/full pot through without coffee (just getting water in it basically) and dropping one pouch or tablet in it for 5-10 minutes, then emptying it again, and running a rinse, maybe 2 hours of work total if you do each pot before the next. And the only reason it takes so long is just the drip time of the coffee brewer. Most of the time is spent waiting for stuff to either get dry or get wet, not all that hard. The sad part is, she should also be taking apart the Cappuccino machine, or Fountain drink machines and cleaning them, but she only touches the cappuccino machine every other night, and never touches the fountain drinks (which need it). And when she does the cappuccino machine, she never refills it (nor anything else now that I think about it).

The Hot Dogs are insane though. General rules for the roller grill is put X items on the back burner at roughly 180, cook them for 25-30 minutes, then move them forward, then toss anything left after 3 hours. Her self made plan (from what I can tell, she said she thought it was okay), is to put them on the front burner, at like 140, for an hour, then just take away the "still cooking" sign. I don't think she wears gloves to get the dogs out of the back either.


I've tried telling the manager about this, but he kind of likes down playing everything, and doesn't seem to realize some poo poo is going down. All I know is, if I talk to Blue and she says that the district manager said to tell Red not to listen to me, I'm talking to a former manager, now DM, about a transfer to one of his stores. There's some other stuff going on, that's got me in the mind set of "get the gently caress out now," but this new hire is really driving it home.

I'm assuming that you work a gas station, perhaps Speedway? I'd take a fairly tough response to the new kid. If she's not following SOP, like with the hot dogs, point it out. The glove thing especially, get on the cameras if it's possible. Unsanitary conditions are serious poo poo. If she says she was told that she didn't have to do what you say, put her in her place. If your GM is ok with the QA hit/lost food sales/health department citation, find a new store.

Edit: I definitely think you should give your GM the benefit of the doubt though, it doesn't seem like you've had the chance to speak about all of this with him.

Mooktastical
Jan 8, 2008

PCOS Bill posted:

This is getting annoying

So ignore him or gently caress off

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Mooktastical
Jan 8, 2008

SymmetryrtemmyS posted:

Yes, you're at work to work, but does that mean that there can be no deviation from that? Your coworkers/subordinates (not sure of your position) are people too, and sometimes family stuff comes up. If you were on your break and when your precise 15 minutes were up your mom was in tears talking about long-simmering resentments between your dad and her might be splitting up the marriage, wouldn't you stay on the phone?

A little leeway and respect is a great way to get people's best efforts. Treat them like professional adults and you'll get a much better response than if you punish them like recalcitrant schoolchildren who were hiding in the playground when recess was over.

I've been both manager and subordinate at several businesses, by the way. I've seen both ways happen, and the way you're treating that person is a great way to drive morale through the loving floor.

e: this attitude is why this thread exists, by the way.

I got an attendance point at my last job for coming back from lunch at exactly 7 seconds after the 3 minute grace period had forsaken me. They happen to be in the same building of my current employer, and actually raised wages higher than where I'm working now, but I wouldn't go back because of that poo poo exactly.

Also, Bude is a colossal dickhole. Read his post history. I mean, maybe employers in Australia are legitimately deserving of such strict adherence to things like time clocks, shrink (theft) policy, and dress codes. I wouldn't know because I've only ever lived in the states. Anyone that tries to apply the thinking in a place where the minimum wage is actually somewhat close to a living wage to the US is intellectually dishonest.

All that being said, I definitely feel like what you're saying doesn't apply you're being counted on to perform a duty that would fall upon someone else's shoulders, like in the post Bude quoted. That guy was a loving rear end in a top hat, full stop. There's clearly a middle ground between policing every scant second spent not working and not on an official break, and just "taking a poo poo" for giant portions of time where you're actually needed. Morale breaks down in either case.

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