|
***Some words of warning for people leaving Bell!*** Last year I signed up with Bell Here is the scam! I signed up for one year, and after reading the contract I found some minuscule print that said something along the lines of, "We require one month's notice before ending your contract or we will continue to bill you after your 1 year contract is over!" Sounds like some kind of porn site operating procedure. Well 11 months passed and I called them up, told them I wanted to end my contract at the one year date, "blah blah blah, are you sure you don't want to keep your service. . . late fee for sending the modem back late." "What was that?" "Oh if you don't mail your modem back in time there is a late penalty fee". The contract was over a month later, the modem connection light went out, and I waited for them to send the modem mailing box. I waited a week, send them an email, got a reply that it was in the mail. A day later I got the box, had my reciept stamped at Canada Post, and all was good! Next month (this past October 1st) there is a $133.00 fee on my mastercard. "Early cancellation penalty". I had to spend something like 2 hours on hold throughout the course of 4 phone calls to them, and finally they reversed the charges. NO WAIT! They said they will send me a cheque for $100.00 that will arrive in 6-8 weeks. Ok, It will take a while, but I can wait for it to . . . . HEY!!!! They never refunded me the tax! 2 more phone calls and they agree to give me the $13.00 in tax back as well. "What? you don't want to leave a tip?" I'm still waiting for the cheque and at the end of October (27th I think) I see another charge on my Mastercard for $75.00. This one is some weird code that turns out to be a Modem Late Fee! Three more calls, another hour on hold and they agree to mail me a cheque for that as well, (6-8 weeks). I'm sure this was intentional, and that Bell were making the process to get that money back as hard and drawn out as possible, hoping some people just give up and say, "Keep it Bell!" Hell I bet thousands of people don't even notice the charges or don't bother to fight them, resulting in Bell making free money. Those that do fight it are still paying bell since they will be making interest off that money while it sits in their accounts for 6-8 weeks. Long story short, gently caress BELL. On a lighter note, when I canceled my Rogers account 2 years ago they said, "Ok, have a nice day!" And that was that! No charges, no hassle, and a guy actually came to my door to pick up the modem.
|
#
¿
Nov 2, 2010 02:20
|
|
|
|
| # ¿ Apr 28, 2024 11:33 |
|
|
Sort of good news today! Got the $75.00 late fee back (credited to my card), but I'm still waiting for the $113.00 cheque. It's funny how they can sent you a bill so quickly, but when they are sending you money it takes forever. If it's not here in a week I think I'll get Mastercard involved. I took a screencap and printed off the Bell page where it says my account has a $113.00 credit on it, so there's some more proof to go with the emails. God I wish I didn't have that stupid bell cell phone as well. Giving money to that company just makes my skin crawl. On the other hand paying my Mastercard bill feels like I'm telling them, "Thanks for being there for me and never giving me one ounce of grief! Also thanks for the bonus air miles!"
|
|
#
¿
Nov 4, 2010 14:58
|
|
|
The Gunslinger posted:You sound like you're up on this already but always document everything with Bell. I even write down call times, the name of the rep and their ID # because the one time I didn't, they moved me off my unlimited account plan and I had no recourse. Until next september, when the contract runs out on my wife's mobile phone I'm going to record everything I say and hear from Bell like I was collecting evidence for a murder case. Eastlink costs a bit more for internet and the land-line than Bell, but I have been totally happy with them.
|
|
#
¿
Nov 4, 2010 16:10
|
|
|
Arrrgh! Just had a talk with Bell, asking when that Cheque for $113.00 will get here (been a month and 10 days) and they gave me this line. So when can I expect that cheque to arrive, it's been 6 weeks? 6 to 8 weeks from now. You mean 6 to 8 weeks from when the other operator said she would send it . . . 6 weeks ago. No, I just entered it in the system that we are now removing the $113 credit from your account and issuing a cheque to be mailed to you in 6-8 weeks! You're joking! Sir I'm not joking.I now want to end the mobile contract on my wife's phone (the year old battery in her LG Rumour only last ten minutes on a fresh charge) even though that means paying a $200-$400 fine.
|
|
#
¿
Nov 7, 2010 17:33
|
|
|
teethgrinder posted:His profile says Dublin. Is that somewhere near Mississauga? Not exactly net realated, but it involves all the same players and cell phones use the net. . . so yah. http://www.nupge.ca/content/3754/private-bill-takes-aim-greedy-phone-companies This guy introduced a private members bill to take some of the bite out of the cell phone companies' contracts. Stuff like $400 contract cancellation fines, auto renewing contracts, switching companies after your phone is paid off, etc. If this passes it would be nice to have something similar for the internet side of things. I know what you're saying, "private members bills have a one in a million chance of making it" but this guy seems to have a decent track record by making laws that aim at annoying things that piss off most Canaidans (smoking in cars with kids).
|
|
#
¿
Nov 17, 2010 14:46
|
|
|
Nitr0 posted:I think you're forgetting that a majority of Canadians live in areas where high speed internet isn't reliable or even that fast. People are lucky to get 4Mb/s on DSL in most areas. Satellite and cable will be around for a long while still. This right here! I have Eastlink (forget what their second tier level is called". It's unlimited, but here is a Sunday afternoon test, and that's pretty typical.  Also! Still have not gotten my $113 cheque from Bell, so I fired off another email to Bell Fuckheads! posted:Hello Blistex, They keep pushing that date back 7-8 weeks! Tomorrow I'm going to try and get a hold of someone in Canada who has the ability to actually give a response that's not written on a script in front of them and see what the gently caress is going on. I would rather hook my router up to a salad bowl pointed at the sky and pray some random bits fall into it than go back to Bell and give them a solitary cent.
|
|
#
¿
Nov 28, 2010 18:03
|
|
|
Martytoof posted:Bell appears to literally be evil. My September Saga is seems like it's going to be going well into the new year. August 1st, I call Bell and tell them I will be ending my one year lovely/Slow/Throttled/Capped Internet contract on Sept 6th, the day it is over. I have to call 1 month in advance because they will renew you if you wait any longer. September 7th, It appears I have been renewed! I call bell, they admit the mistake (small miracles) and they say the $75.00 they charged me will be reversed. September ~10th, I ask them when the box to mail my modem back will arrive. I also send them an email just to have a paper trail (I do this every step). September 17th, the box arrives the same day my account shows a $113.00 charge from Bell for Modem late fee ($100) and tax ($13). I call them, explain the situation, and they admit the mistake, (2 for 2). They tell me the $75.00 and the $113.00 will be refunded to me. Sept ~20th, my MasterCard shows the $75.00 is back in it, but the $113.00 is nowhere to be seen. I call them and they say it will be refunded to my account shortly. Sept ~22nd, the money shows up in my Bell Account! I phone and tell them that it's no loving good there since I can't access it in a Bell account! They tell me some bullshit about sending a cheque, "we can't refund your mastercard" despite that exact thing being done that exact same day with the $75.00. The worst part of dealing with Bell is the tech support in India being unable to do anything other than read from a script and take 5-10 minutes to do the simplest thing on their computers, "I'm going to see when you put in the request for the refund <insert 5-10 minutes on hold> oh, yesterday!. Mid November, I ask where the cheque is and they say 6-8 weeks. December ~17th! I call Bell, ask where the loving cheque is and they tell me 6-8 weeks from "the date"! I ask what "date" they tell me Nov 17th! I called today to make sure it's still in the works, they tell me that it was sent to the wrong address. The installation address of my old apartment, not the billing/mailing address I gave them. A new cheque will be sent to my address they have on file as my mailing/billing address. Arrival time 6-8 weeks! I loving HATE BELL!!!! Why did you have to do Voiceovers for them Donald Sutherland?!?! You were so cool. . . now you suck!
|
|
#
¿
Dec 22, 2010 03:19
|
|
|
Ruklo Burosee posted:Couldn't you have just called up MasterCard, explained the situation, and have them do a chargeback and block Bell from charging the card anymore? I've got a few more months of Bell mobile service that would cost me $400 to get out of. Last thing I want to do is get them pissed off when they still have my by the balls. Shumagorath posted:Blistex, initiate a chargeback the second you cash that cheque. I would, but like I just tole Ruklo, they still have me in their grip. Plus I'd hate to have my credit ruined or something lovely like that if they decided to get nasty, not over $113.00. I'm going to get it back due to my extensive paper trail, it just might depreciate in value a few bucks due to inflation.
|
|
#
¿
Dec 22, 2010 15:33
|
|
|
8ender posted:At this point there is another link "Full offer details". Only once you click this link are you made aware that the package includes only 25GB of bandwidth per month, and that overages are $2.00/GB thereafter. Also you're signing into a 1 year contract, paying a $29.95 activation fee, and can only cancel with a 30 day notice. I read the everloving poo poo out of their contracts and detail and pricing breakdowns and found out about the 30 day notice to cancel, even if it's the end of your contract. I did that, and they still billed me for the next month (got it back) but got me on a modem return late fee ($113) that I've already posted about in this thread. Still no cheque in the mail!
|
|
#
¿
Dec 30, 2010 19:31
|
|
|
Slotducks posted:While it might be redundant to say. I think everyone in this thread should write their local MP and ask them their view and generally just give out what probably 90% of the country thinks of this. Bullshit. Letter sent! Ugh! My MP looks like she's got a bad case of the . (Carol Hughes)
|
|
#
¿
Jan 10, 2011 05:38
|
|
|
I trust Bell's ability to accurately monitor your bandwidth usage as much as I trust their tech support to not leave you on hold for 90% of your call to Bell. When I hooked up my modem 1.5 years ago, the first thing I did was check my email, then I left for a week. My modem was not connected to a PC and it was Password protected and in a basement. You couldn't get a signal more than a foot outside the house. When I got back I checked my usage and it was nearly a GB's worth. I called Bell and the tech support guy freely admitted that there is a margin of error. If you wanted to make some money, I bet starting up a 3rd part BW monitoring service could get you some clients. I don't know if you could do it online only or if you'd need some sort of hardware, but I think it might work for people who believe they are being overcharged and fined while still under their monthly limits.
|
|
#
¿
Jan 31, 2011 16:59
|
|
|
So my mom finally switched from ExploreNet satellite internet that is literally no better than dialup, and went with the Turbo Hub Flex 15GB 24M. See that "15GB" in the name of her plan that she is paying $45 a month for? That's not how much bandwidth you have with the plan.Bell Cocksuckers posted:With the Turbo Hub Flex plan, your monthly fee automatically adjusts according to your monthly data usage, so you always get the best rate. She's had this for less than a month, sent a few emails, did a little surfing, and watched a few youtube vids. . . total bandwidth usage is. 10.85GB So she's looking forward to a $90 bill for bandwidth she isn't using. How are they calculating this? She doesn't use netflix, doesn't use torrents, doesn't upload and download HD video, or anything else that would explain this usage. Hell, she even turns the modem off when it's not in use. Now she's going to be paying $90 for usage she didn't use, and all the customer support people in India will do is read from a script and do nothing to address the problem. Anyone have any ideas?
|
|
#
¿
Feb 28, 2012 22:48
|
|
|
The Roadwarrior posted:Does she have it locked down or is she operating a wireless hotspot for the community? She's in a rural area with the closest neighbor about 1.5km away, hence having satellite Internet before, and now the Bell Hub. mediaphage posted:Also, what OS is she running? Did a bunch of updates download quickly now that she has something approximating broadband Internet access? Win 7, and it was up to date last month since she used to bring it into my place to download photos from emails (yes that's how lovely ExploreNet was). Auto updates were actually turned off because she couldn't download them with Explorenet and all it would do is slow her browsing down to nothing. less than three posted:Install DU Meter Sounds like a good idea, but will Bell give a poo poo? She's not using 10GB, hell I would eat my shorts if she even scraped 1GB that month.
|
|
#
¿
Feb 29, 2012 04:27
|
|
|
less than three posted:No they won't, unless the data usage is impossible from a technical standpoint. I'd do as mentioned above, make sure the wireless is secure and install DU meter. Already set to default to lowest setting, and when I say, "A few youtube vids" I'm talking maybe 20, all ~3minute songs with static backgrounds or just lyrics. She's not a high-bandwidth user in any way. Her monthly usage should be somewhere under 2GB, not pushing 11GB.
|
|
#
¿
Mar 1, 2012 14:33
|
|
|
Rand alPaul posted:You guys seriously need to start rioting. I'm already writing letters to Congressmen. You don't gently caress with a man's internet. I would seriously consider joining in an armed coup of Bell's board of directors and put their CEO's head on a stake in front of the CRTC's offices, with a note that said, "Do your loving jobs or else!" Bell built this huge infrastructure that is never anywhere near being close to 3/4 capacity with taxpayer's money, and somehow the Government forgot about that and thinks Bell has the right to dictate how much everyone in the Country has to pay to use it.  "Bell, remember those hundreds of millions we gave you to improve our communications infrastructure?" "No."I'm so happy I'm with Eastlink. Never had more than one outage a year (that I've noticed) and I have never once heard anything about my bandwidth usage.
|
|
#
¿
Mar 5, 2012 04:05
|
|
|
Seems that there might be some good news on the horizon.quote:Wireless market in Canada opens to new carriers Rest of the article here: http://www.thestar.com/business/article/1146186--wireless-market-in-canada-opens-to-new-carriers?bn=1 It's not tearing down the 3-way monopoly we have going on here, but it's a start.
|
|
#
¿
Mar 15, 2012 03:05
|
|
|
My brother is on Telus in a new neighbourhood in Tuscany (Calgary) and as soon as they started advertising their new Fiber options, his connection he has now (Telus 75) has been getting progressively slower. Three weeks ago it was peaking at ~50Mbps, then two weeks ago ~25. Last Friday it was consistently hitting 15mbps and this Wednesday he was down to ~10Mbps. Every time he would call in he would explain the problem, and would end up hearing a 5 minute pitch for their new Fiber options. After they finished their up-sell speech, he would tell them that he was paying for the 75Mbps option, not the 50/25/15/10Mbps options. They would then start blaming this devices (two phones, two surfaces, three Rokus, and on PC that was connected via network cable. When he would tell them that there is no way in hell that 8 different devices, and the devices of guests were all malfunctioning, he was told that he just needed a wifi booster. This afternoon a tech finally came out with the booster and my brother took him downstairs, held the phone next to the modem, and showed him a staggering 7Mbps. The guy blamed it on the modem's wifi, and said that the booster would fix it. My brother took him upstairs and showed him the same result on his PC with was connected via a network cable. The guy said it was definitely the Wifi, and that the booster would fix it. He ran out to his van, pulled out his phone and talked on it for about three minutes. He came back in, hooked up the booster, then showed them the improved speeds ~75Mbps, then left. I showed up a few hours later to help them mount a TV on the wall and they told me about this ordeal. I went downstairs, unplugged the wifi booster, and their speeds were still ~75Mbps. Does this sound like they have been throttling his connection? Can they actually throttle an individual customer's connection? Because that was my first assumption after hearing their story.
|
|
#
¿
Nov 24, 2018 04:29
|
|
|
Nitr0 posted:They probably fixed the actual problem on the back end, but blamed it on the wifi cause it gave them the chance to upsell a service. Did they charge for the wifi booster? No, but my brother was telling them that he was getting Shaw as soon as they moved in (apparently soon), so they might have been scared.
|
|
#
¿
Nov 24, 2018 04:34
|
|
|
I don't even know how I'm going to be able to tell the difference between my Shaw 150 and when they upgrade it to 300 . . . other than going to fast.com. At this point I would love them to increase the uploads so that I can backup photos to my onedrive faster. At the moment my monthly backup takes the better part of an hour or and hour and a half.
|
|
#
¿
Dec 2, 2018 11:38
|
|
|
|
| # ¿ Apr 28, 2024 11:33 |
|
|
slidebite posted:That's really a reasonable option. I totally love my 300 and it shines when downloading massive patches or games from Steam or PSN, but 75 isn't crazy. I have not noticed any difference between my Shaw 300 and the 150 I had before. Now if they would double the upload that would be nice.
|
|
#
¿
Jan 15, 2019 07:21
|
|