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There were a whole bunch of rumors that starting in November, legacy SERO, ERC, and SWAC customers would be migrated to the new SWAC plans. Unfortunately, it seems that either they are really far behind, or it may not be happening any longer for SERO customers. It also seems like nobody in customer service really know what's going on as they keep giving conflicting answers. While it would be nice to get switched to one of those plans, I'm not very optimistic about its likelihood. In other news, Sprint released a rewards app, probably trying to be like T-Mobile Tuesdays etc. No fancy good deals yet, but someone on another forum mentioned it's going to be marketed on 1/15 so I guess that's the date to check on it again. App links: https://itunes.apple.com/us/app/my-sprint-rewards/id1441045832?mt=8 https://play.google.com/store/apps/details?id=com.bh.sprint&hl=en
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Jan 12, 2019 02:03
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Medullah posted:drat, I had no idea that was a rumor and now I'm sad. Unlimited data keeps me on SERO, but there's been a few times I've needed a hotspot while traveling. That would be perfect. Yeah, before I read about the SWAC plans I was a bit apprehensive of being forced off my plan, but after reading about the features and pricing it would've been a great change. The latest I heard from their chat support was that some accounts were migrated back in November, others haven't been migrated, and since a lot of people have been asking about this they've escalated it to their management team to try to get an answer. Last month, they were still saying it would happen by the end of December, so who knows at this point. They are all happy to point out that if I could get a current employee sponsor I could switch right away, which isn't entirely true anyway - current employees get 5 current customer migrations per calendar year, but can bring 100 'new' (port out 45 days, port back, or use an unassociated-with-sprint SSN) customers. Unfortunately, these days I don't know any current Sprint employees anyway, so it's all pretty moot for me if it doesn't happen automatically.
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Jan 13, 2019 00:22
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Free 1 topping large pizza at papa john's is now available in the sprint rewards app. Edit: It's a coupon code that it looks like you can claim now and use by 1/29. astral fucked around with this message at 18:10 on Jan 15, 2019 |
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Jan 15, 2019 18:05
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nmfree posted:I was going to make a joke about how appropriate this is, but Sprint is the Domino's of cellular carriers, not the Papa John's. I liked the time a few years back where they were giving out a free year of amazon prime, but they screwed up (completely ignored) timezones in the BIG JAVASCRIPT COUNTDOWN in their blog post to the first day of the giveaways, so non-cynical people in any timezone except for sprint hq missed it.
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Jan 15, 2019 18:30
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astral posted:There were a whole bunch of rumors that starting in November, legacy SERO, ERC, and SWAC customers would be migrated to the new SWAC plans. An update on this: it sounds like another wave of people were targeted for migration from SERO Premium 500 to Advantage Unlimited Plus today, effective next month. They received texts indicating the change.
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Jan 28, 2019 21:25
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LorneReams posted:Are they changing the price, or is it going to be discounted for SERO users? I've held onto my $50 Sero for 15 years or so, would be a shame to jump now (although I will in a heartbeat if I have to pay any more). The plan you would get migrated to if this happens is the $30 one with 50GB hotspot; you would then be able to change at any time between that one and the $50 plan with 100GB hotspot and prime. They are basically the same as the regular Unlimited Plus/Premium plans, but with a significant employee referral discount and no extra discounts for having multiple lines. edit: found the one accurate PDF:  edit2: Much like SERO, there are restrictions on how you can upgrade your phone (i.e. can't really get a new one activated through third parties like target, best buy, or costco). Online and corporate sprint stores are still the easiest, and of course you should be able to buy it outright wherever and still be able to get it activated by contacting Sprint. SWAC plans are eligible for the same phone promotions through Sprint as regular customer accounts. astral fucked around with this message at 19:38 on Jan 29, 2019 |
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Jan 29, 2019 19:27
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LorneReams posted:Are you sure, this seems to say differently, am I reading it wrong? That's an older PDF (date in URL). There's a newer PDF which they didn't fully update the plan details (and it looks like they lost the original and had to do some awful editing): https://www.sprint.com/content/dam/sprint/north-america/usa/en/advantage-club/swac-overview-guide-11-1-18%20mgh.pdf The one they fully updated the plan details on is at: https://sprint.custhelp.com/app/answers/detail/a_id/2689 edit: Basically when the Unlimited Plus went from 15GB to 50GB hotspot, so did Advantage Unlimited Plus. Premium likewise went from 50 to 100. astral fucked around with this message at 20:53 on Jan 29, 2019 |
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Jan 29, 2019 20:23
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EdEddnEddy posted:While it sounds all better, is SERO limited to the video/audio/gaming speed limits this plan has? I know the Roaming limits are much worse on this plan as Sero had been reduced to 300MB, but this SWAC is 100MB which is terrible. The throttling doesn't look too bad - the Plus version claims up to 1080p, which I assume to mean it's throttled but with a relatively high speed limit. Premium says "Full HD" which I understand to mean there are no speed limits. SERO has no stream throttling, just the general deprioritization after 50GB of any traffic. You can roam on select T-Mobile towers these days - they present as an older type of Sprint tower, so your phone might not even display something fancy. I don't believe I ever (maybe once?) ended up roaming domestically, but that's of course going to depend on where your home, work, and travels are and what the coverage is like there.
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Jan 29, 2019 22:36
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EdEddnEddy posted:The only time Roaming has been a thing was when I went to Visit family in Alaska as Sprint isn't anywhere up there. I believe I just roamed onto the few Verizon towers which also had to be done carefully as 300mb is nothing these days. I would happily take the old school unlimited 3G or 2G roaming over 100% shut off after 300mb of LTE Domestic Roaming. Ouch, Alaska sounds pretty harsh for roaming. The good news is it would get a bit better if/when that T-Mobile merger goes through - it looks like GCI is considered an extended roaming partner for T-Mobile, and you'd have LTE speeds without a roaming cap in areas they cover.
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Jan 30, 2019 01:26
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SpelledBackwards posted:Has there been any more news on that lately? I'm out of the loop. The clock stopped during the government shutdown, unfortunately. Last update I heard was Sprint and T-Mobile CEOs would be testifying before some congressional committees soon.
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Jan 30, 2019 02:02
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US-based customer service if the merger goes through?! The idea is almost as foreign to me as the current call centers! https://newsroom.sprint.com/new-tmobile-customer-experience-centers.htm
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Jan 30, 2019 18:40
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EdEddnEddy posted:Yea that would be pretty cool. Finally figuring out that were tired of talking to a Fleshy FAQ. Used to be, but then sometime in the last couple of years that was also outsourced.
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Feb 1, 2019 18:46
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GoatSeeGuy posted:Is this only for SERO folks or are eprp going in as well? It weirds me out to think that there are people out there who have no idea about the concept of “anytime minutes“. Legacy SERO, SWAC, and ERC accounts was all I'd heard.
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Feb 5, 2019 05:43
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SERO -> SWAC update! https://community.sprint.com/t5/Employee-Programs-Knowledgebase/SOLUTION-I-m-on-SERO-can-I-be-converted-to-SWAC/ta-p/1033393 quote:Question edit: This PDF has the most correct details about the SWAC plans: https://sprint.custhelp.com/app/answers/detail/a_id/2689 This PDF has details about other benefits of SWAC (waived upgrade/activation fee, 25% accessory discount, etc), but has some errors in the plan details table (the MHS/P2P/VPN limits in the fine print should be the same as the hotspot data): https://www.sprint.com/content/dam/sprint/north-america/usa/en/advantage-club/swac-overview-guide-11-1-18%20mgh.pdf astral fucked around with this message at 20:44 on Feb 18, 2019 |
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Feb 18, 2019 20:32
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Harminoff posted:So what's the drawback on switching? Is it truly unlimited data? 1080p video content might get throttled under the $30/mo plan; music throttled to 1.5 Mbps, 'gaming streams'(whatever that means) throttled to 8mbps. Hotspot/VPN/P2P reduced to 3G speeds after 50GB/mo. After 50GB of any data you get deprioritized, which should be the same under SERO. Unlike SERO (or at least unlike how SERO used to be; not sure if it's been reduced), it looks like you don't get unlimited data roaming with SWAC, only 100MB. However, with the recent T-Mobile roaming agreement it should be less of an issue. Depends on area, of course. But you do get free Tidal and a significantly cheaper price than SERO-P 500. If you bump up to the $50/mo SWAC plan, you get higher allowances and it sounds like no stream throttling, Amazon Prime is included, and you also get 2 $10 Uber discount codes (can't be used for UberEATS) each month for a year.
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Feb 19, 2019 02:21
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Medullah posted:You get Hulu with the premium plan too, don't you? You get Hulu with SERO, the $30 SWAC, and the $50 SWAC.
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Feb 19, 2019 03:43
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moolchaba posted:Yeah. I haven't seen any deprioritization with my $50 Sero plan at my location, and I'm averaging well over a hundred gigabytes per month. I know I won't be able to keep this plan most probably, but I want to ride the gravy train all the way up until the last day. You'll only see the effects of deprioritization if your tower is congested. quote:The swac $50 plan with free Amazon Prime would be insane, but I highly doubt they're going to give that to Sero users. They're going to offer swac $30 plan at best. You get migrated to the $30 one but you can swap from $30 swac to $50 swac whenever. edit: Cage posted:Starbucks offer finally showed up in my app! In case anyone else was wondering, you don't get an extra if you already redeemed this last week. 
astral fucked around with this message at 19:01 on Feb 19, 2019 |
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Feb 19, 2019 18:43
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LorneReams posted:I really want this, but I'm 100% afraid of losing SERO by accident. Is there a fool-proof way of getting this. Too many stories of people getting "accidentally" taken off of SERO and told it's absolutely impossible to get back on. It's not impossible, especially if you contact Employee Care quickly if/when it happens. They will take care of you. If not, my experience with the executive office the other month (for a different issue; I'd actually contacted them asking what was going on with the SERO->SWAC migrations since I was getting conflicting answers from chat/phone/email support) was startlingly pleasant.
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Feb 21, 2019 23:24
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thisdude23 posted:Same. It was actually painless. I was told I could add another line at same cost too (up to 6). So my question now is can I port a Sprint number into my account? If so, that would be great. Someone else's Sprint number? You could do a transfer of liability. e: https://www.sprint.com/en/support/solutions/account-and-billing/customer-instructions-for-change-of-ownership.html astral fucked around with this message at 07:05 on Feb 22, 2019 |
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Feb 22, 2019 07:02
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flickmaker posted:Tried the SERO conversion thing. Sat on hold for half hour while he “worked silently” on my migration. He came back. Gave me a website to fill out a conversion form. Address was wrong. Phone call got disconnected. Call back. Next guy says it’s better to do it in store. GUESS IM STAYING ON SERO AWHILE LONGER. Sounds like you won the 'misinformed rep' lottery twice. It might help to ask them to check for newer information if they don't seem familiar with it since it's more of a recent thing.
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Feb 25, 2019 23:16
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I’m on the $30 SWAC plan since I have no use for Uber codes. If I wanted prime, I could pay for it separately and still come out ahead. Premium is a great deal if you would make use of both though. That said, I would 100% switch to premium next time I visit Canada; unlimited LTE would be excellent.
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Mar 8, 2019 19:25
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Spotted a $2 Amazon GC in the Sprint Rewards app. Nice!
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Mar 11, 2019 07:38
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The Sprint site might be having some kind of caching problem serving up other people's account info, probably best to avoid the Sprint site entirely until they fix it. https://techcrunch.com/2019/03/18/sprint-account-leak/
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Mar 19, 2019 05:54
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Cage posted:Just submitted a request to switch over using this form. Will update when things happen. https://community.sprint.com/t5/Employee-Programs-Knowledgebase/SOLUTION-I-m-on-SERO-can-I-be-converted-to-SWAC/ta-p/1033393 quote:Question Nevermind, according to a reddit post that works now: https://sprint.com/swacconversion astral fucked around with this message at 00:31 on Mar 21, 2019 |
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Mar 21, 2019 00:28
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thisdude23 posted:Had SERO since 2006 also. Just switched last month. Bill dropped, I have hotspot access, and I can actually go anywhere and get a phone now if I wanted (from what I was told by several reps but we shall see). You can get an unlocked phone anywhere, but you can't go to e.g. Target/Costco/Best Buy/etc and get one of their discounted phones that requires activation or whatever; they can't access SWAC accounts. Only corporate Sprint stores can.
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Mar 22, 2019 18:33
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I see a limited quantity Free Krispy Kreme Donut & Coffee (as a $3 Krispy Kreme digital gift card) in the Sprint Rewards app, but it says "Sorry, all offers have been redeemed." when I try to redeem it. Maybe I'm too early/late? edit: I think it's too early, did a couple of searches and haven't found it mentioned on the internet yet. edit 2: and it has vanished entirely 
astral fucked around with this message at 18:40 on Apr 2, 2019 |
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Apr 2, 2019 04:02
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SWAC dudes: It sounds like there is a new version of the plan where the Amazon Prime-including version is only $40 instead of $50 (but no Uber credits)! Definitely makes it a much better deal for people who don't use Uber. The new version changes the Premium stuff from a separate plan into an addon/service. Details shamelessly stolen from a reddit post:  quote:$ 0 Dollar addon astral fucked around with this message at 05:07 on Apr 7, 2019 |
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Apr 6, 2019 02:37
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TITTIEKISSER69 posted:Okay, I left my SERO behind a couple of years ago and I'm regretting it. I'm thinking of switching either to T-Mobile for the free Netflix, or if I can get on one of these sweet deals that includes Prime - can I? If you know a Sprint employee who could refer you: you could port out, wait 45 days, then port back in with their referral as a new customer. Employees get 100 of these referrals total from what I understand.
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Apr 6, 2019 03:16
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moolchaba posted:That doesn't make sense. I figure they probably just screwed up transferring the info to the new plans, and it's 'HD' (throttled to 1080p is Sprint's definition) for the lower one and 'Full HD' (unthrottled) for the higher one - but who knows? It's interesting to see that the premium plan is upgraded to Tidal Hi-Fi, too. Wish they'd have upgraded Hulu to the no-commercial version instead, though! astral fucked around with this message at 05:43 on Apr 7, 2019 |
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Apr 7, 2019 05:36
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zer0spunk posted:10 years of sprint and I'm finally gone as soon as my new sim shows up. I've been getting great speeds indoor and out lately. At home it used to be 2-3 Mbps but it's been 7-18 Mbps for a bit now (though I have home internet so it doesn't much matter). The T-Mobile roaming probably helps in a lot of places, too. Only places I've had terrible speeds recently were a hospital's ground floor and inside a specific Staples. Glad you found something that worked better for you though! edit: Did you have Wifi calling enabled on your account? If so, HD Voice features are disabled for - apparently - some sort of technical reason. I read that to get HD Voice back you have to fully remove Wifi calling from your account. astral fucked around with this message at 00:45 on Apr 8, 2019 |
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Apr 8, 2019 00:40
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I noticed that the regular unlimited plans changed now too so Premium is only $10 higher than Plus. It shows Premium as only streaming in "HD" (up to 1080p) so it looks like Premium has the stream throttling now. Same would apply to the new SWAC plan versions. Either way they need to hire a damned proofreader; this amount of errors in plan information coming out of such a large company is ridiculous.
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Apr 8, 2019 06:42
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EdEddnEddy posted:Well that was quick. Got a response that the changes have been made but will take effect on 5/4. I picked the Premium plan and it looks like it is automatically $40 now instead of $50 with what looks like all the perks as before except the Uber credits which don't appear anywhere in the details of the e-mail at all.  The price drop is probably to make up for the lack of Uber. I suspect they'll also add stream throttling to the Premium account if they haven't already.
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Apr 11, 2019 00:57
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Medullah posted:I went with the $50 plan because I figured I'd use $20 in Uber per month. Bit disappointing that it is two $10 credits that half to be used separately, but they also texted me a half off code so we'll see. Does the $40 plan include Amazon? Yep.
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Apr 11, 2019 01:11
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Cage posted:Does anyone want my $3 krispy kreme card? They dont have them here anymore. Oh hey that Sprint Reward is actually working now! I was getting bummed out that they had just teased us with it. If you don't want it, I'd happily combine it with my reward and buy a discounted dozen as a gift for a not-Sprint-having family member who likes Krispy Kreme!
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Apr 11, 2019 16:56
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Free pzone at Pizza Hut seems to be this week’s reward. Must be ordered by apr 28. astral fucked around with this message at 07:51 on Apr 22, 2019 |
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Apr 22, 2019 07:49
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Waltzing Along posted:How is Sprint? Is it worth the 30-40 a month savings over Verizon? Most likely depends on your area.
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Apr 27, 2019 22:23
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Medullah posted:Sprint is great if you don't travel and have a good signal at home/work. As soon as you start traveling you start to see the limitations real quick. On the other hand, if you travel to Canada/Mexico, the roaming agreements are great and get you 5GB, 10GB or Unlimited LTE, depending on your plan. Note that there were reports of them throttling the speed down after ~10-14GB
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Apr 28, 2019 00:51
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I got in on SERO when good old Russ McGuire (then-director of corporate strategy or something) shared his info for everyone to use.
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May 7, 2019 22:34
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rhombus posted:Has anyone on SWAC been able to add a line? I dropped my SERO line like a month before they announced the move to SWAC, but my wife just got rolled over. So of course I know you could never add another line to SERO, but I seem to recall somewhere that it could be done for SWAC. I did some poking around while logged into my wife's account, but didn't find an option on Sprint.com. BYOD?
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May 9, 2019 03:05
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rhombus posted:Yeah. Porting in a number and bringing in an unlocked iPhone. If I remember correctly, you should be able to just hit the BYOD link, then add the line from there.
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May 11, 2019 19:56
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